Novotel Suites Hamburg City

Novotel Suites Hamburg City 3 stars

Customer review rating (ALL Rating) 4.1/5 1,993 reviews

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Hotel extras

  • An ALLSAFE certified hotel

  • Free yoga massage every Thursday evening

  • Free business corner on the 16th floor with a view of the Alster

  • Family rooms and suites with modular workspace

  • Stunning views over the city from the upper floors

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Suites Hamburg City

Lübeckertordamm 2
20099 HAMBURG
Germany

GPS:53.557295, 10.020722

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

4 ELEMENTS BAR

Lean back in your comfy chair and live out your passion for travel across five continents. Choose from our wide selection of over 65 drinks and put your travel plans into action at your leisure.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,993 reviews

TripAdvisor Rating  4.0/5  1,548 reviews

Big bedrooms with all commodities

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The rooms are spacious and the beds comfortable. Breakfast is well served. But no restaurant or brunch possibility on the hotel.

Dear Sandrine C., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. We hope you had enjoyable days in Hamburg and a save journey back home. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will work on all the points which haven't been optimal in your assessment to improve the quality of the services lastingly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager

Disappointed stay

Customer review rating 2.5/5

Dario M. Families - Confirmed reviews ALL

After several stays at Novotel brand hotels, I was expecting receive the same quality I was used to have. Blinds missing on our windows, soap at shower and lavatory missing since our arrival and not replaced ( we bought at a nearby market), housekeeping didn't even collected or change used glasses or vacuum the carpet, used towels left under the restroom cabinet. Rooms really need a update. Definitely, disappointed

Dear Dario M., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I also thank you for the open and honest words about your experiences and I deeply regret that during your stay there was an accumulation of (avoidable) events that disappointed you. The quality of service experienced by our employees does not meet our standard and we would like to apologize to you for this. We are also aware that some of our rooms are in urgent need of renovation. The fact that this has not yet happened is due to the Corona situation. But will be implemented in the future. We take your criticism very seriously and will discuss possible measures with the responsible department heads as to how we can better train and sensitize our staff so that such experiences, no matter in which area, can be prevented. Because it is our wish that you always feel welcome with us. As a small compensation, we will give you a one-time credit of 500 points to your LeClub Accor Hotels account and hope that we can give you a little pleasure with it. Despite this incident, we hope to continue to count on your trust and remain at your disposal for any further comments. We would be delighted to welcome you again soon. Sincerely, Corinna Witt General Manager

hotel nickel ras

Customer review rating 4.5/5

Fabien Business - Confirmed reviews ALL

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Dear Fabien M., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, Corinna Witt General Manager

Less than expected

TripAdvisor rating 2.0/5

dariodQ9879AQ Families - TripAdvisor review

I was expecting the same quality I've had in other Novotel Missing blinds, shower and lavatories soap missing since our arrival and never replaced. I need to buy in a close market. Housekeeping didn't even collected used glasses or vacuum the floor. Used towels left under the restroom cabinet. Rooms really need to be updated Disappointed

Customer review rating 5.0/5

Bahareh B. S. D. Families - Confirmed reviews ALL

The hotel has perfect location, near Ubahn, Alster lake and city center 👌 Very very friendly staffs. The room was enough larg and very nice.

Dear Saeid D., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager

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Other web-users rate our hotel

  • 1,066 reviews 9.3/10 Location
  • 1,560 reviews 6.2/10 Room
  • 1,054 reviews 7.2/10 Service
  • 31 reviews 8.8/10 WiFi
  • 657 reviews 5.6/10 Breakfast
  • 531 reviews 5.9/10 Cleanliness
  • 324 reviews 2.3/10 Vibe
  • 303 reviews 4.7/10 Value

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