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Novotel Suites Hamburg City Hotel 3 stars

Customer review rating 4.2/5 8,527 reviews
Novotel Suites Hamburg City
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Hotel extras

  • Fitness room and bar open 24 hours a day

  • Ready-made meals that you can warm up in your room available round the clock

  • Balanced buffet breakfast, also to take away

  • Family rooms and suites with modular workspace

  • Stunning views over the city from the upper floors

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique GourmandePaying
Catering
  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Beach and water sports
  • Bicycles rental (Nearby)
Business services
  • Web corner
  • Copy/print service available

Hotel location

Novotel Suites Hamburg City

Lübeckertordamm 2
20099
hamburg
germany

Tel: +4940271400

Fax: (+49)40/27140140

Contact email

Check-in from 15h00

Check out up to 12h00

  • U1 :   U1 LOHMUEHLENSTR

  • U3 :   U3 BERLINER TOR

  • By plane

    HAMBURG FUHLSBUETTEL At 15km / 9.32 miles

  • By boat

    ALSTER JUNGFERNSTIEG At 1.5km / 0.93 miles

  • By boat

    LANDUNGSBRUECKEN At 4km / 2.49 miles

  • By car

    A24 HORN At 5km / 3.11 miles

  • By train

    HAMBOURG/ HAMBURG At 0.8km / 0.5 miles

  • By train

    HAUPTBAHNHOF HAMBURG At 0.8km / 0.5 miles

GPS :53.557295, 10.020722

Our accommodations

Superior Suite with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed and 2 single beds

  • Max. number of persons: 4
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with 1 double bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

4 ELEMENTS BAR

Photo non contractuelle / Strictly non binding

Lean back in your comfy chair and live out your passion for travel across five continents. Choose from our wide selection of over 65 drinks and put your travel plans into action at your leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Hamburg City

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

8,527 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,508 reviews

Nice saty as always

TripAdvisor rating 4.0/5

lars920 21/02/2020 TripAdvisor review

This hotel is god value for money and location clous til U-Bahn and the city center. Nice sice rooms for 2-4 persons. Easy parking and the bar is ok. Lunch is with good variation ind different types of food.

It was a nice stay

Customer review rating 4.2/5

Gökhan K. Couples - 16/02/2020 Confirmed reviews ALL

We stayed for 3 nights and we liked the hotel. Rooms are very spacious and quite comfortable. There was also a microwave oven and minibar, so it can be convenient to prepare a light breakfast at your room. Free coffe is served at the lobby, but serving hours can be extended a little bit more.

Dear Gokhan K., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

It was a nice stay

TripAdvisor rating 4.0/5

kaya_gokhan Couples - 15/02/2020 TripAdvisor review

We stayed for 3 nights and we liked the hotel. Rooms are very spacious and quite comfortable. There was also a microwave oven and minibar, so it can be convenient to prepare a light breakfast at your room. Free coffe is served at the lobby, but serving hours can be extended a little bit more.

Clean apartment & well located

Customer review rating 4.2/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

I really appreciate dthe early check in (around 10:30)

Madame R., nous vous remercions pour vos commentaires suite à votre séjour à Novotel Suites Hamburg City. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Corinna Witt General Manager Simone Schieck Assistant Manager

Excellent stay

Customer review rating 4.2/5

Graeme Friends - 03/02/2020 Confirmed reviews ALL

This is now becoming the hotel of choice for our annual visit to Hamburg. It is relatively quiet, lovely large rooms, adequate bar area, free coffee and very well connected for the airport, centre and both football stadia.

Dear Graeme S., we are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Great stay

Customer review rating 4.2/5

Anonymous Business - 01/02/2020 Confirmed reviews ALL

Great staff from reception to housekeeping. Location of the hotel is close to city center and subway station is at the door steps of the hotel. Always nice to stay in this hotel when in Hamburg.

Dear Fabrice M., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Just a very nice Hotel !

Customer review rating 4.2/5

Charles Business - 01/02/2020 Confirmed reviews ALL

Great, have stayed with you many times over the years, last time was November 2019, the same high quality friendly service has remained the same.

Dear Charles L., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is a pleasure that you feel so fine staying with us. This is a big praise! Of course, we will share your satisfaction to our team, which provides to prepare a pleasant stay to you. Besides, our employees are glad to be allowed to welcome a regular guest over and over again. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Nice business-stay in a clean place

Customer review rating 4.2/5

J Business - 31/01/2020 Confirmed reviews ALL

Clean place, big rooms, refreshment in the room, unfortunately rather old equipment. The rooms should be renovated.

Dear Justyna G., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we are aware that the facilities of our rooms no longer reflect the latest standard and a renovation is needed. Therefore, we will share your note also to the product department of Novotel for consideration in future renovations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Very comfortable and spacious

Customer review rating 4.2/5

Saf G. Solo - 29/01/2020 Confirmed reviews ALL

Enjoyed my stay. Loved the location. Friendly staff. Early check in was possible. Good internet .

Dear Safiroullah G., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Good hotel in excellent location

Customer review rating 4.2/5

Oleksandr Business - 28/01/2020 Confirmed reviews ALL

Good hotel in excellent location. Big and good equipped room, friendly personal. The breakfast is a little bit poor for this price.

Dear Oleksandr T., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We regret that the breakfast did not meet your full expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Great

Customer review rating 4.2/5

Ditte Business - 24/01/2020 Confirmed reviews ALL

It was a good service and sweet people in the reception. Great with Glutenfree breakfast and a nice room as well.

Dear Ditte M., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. So and we will work on all the points which haven't been optimal in your assessment to improve the quality of the services lastingly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Very good

Customer review rating 4.2/5

Anonymous Families - 23/01/2020 Confirmed reviews ALL

Very good.

Dear Megan S., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

not enough focus on sustainability

Customer review rating 4.2/5

A. J. Business - 21/01/2020 Confirmed reviews ALL

generally fine but I suggest you do not use single use paper cups in the "kitchenette" - please use porcelain cups. We all need to reduce climate crises and the and use of ressources.

Dear Anders Johannes J., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to offer every customer a first class service experience. Therefore your feedback is very important to us. Please be assured that we will take the appropriate measures to make our hotel more climate-friendly in the future. We also attach great importance to sustainability. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Novotel Suite is comfortable hotel

Customer review rating 4.2/5

Armen T. Business - 20/01/2020 Confirmed reviews ALL

Comfortable hotel, good location and very warmly staff. Thank you so much.

Dear Armen T., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Tired Badly Run Hotel not worthy of Novotel Brand

Customer review rating 4.2/5

The C. Families - 12/01/2020 Confirmed reviews ALL

Didn't get the Room that was booked. Breakfast experience was horrendous. Restaurant area far too small for hotel. Same with lifts. Only 2 which serve whole hotel. Staff disinterested, could do with some customer service training. Suspected bed bugs.

Dear Fowlds D., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Please accept the compensation of 500 points in your Accor account! I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel Suites. Please do not hesitate to contact me during your next visit. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Spacious room & good location

Customer review rating 4.2/5

C.m.h. Families - 06/01/2020 Confirmed reviews ALL

Clean & spacious room. Very good location, close to metro station. Our room was not ready when we arrived 15.45. We were waiting for over 1 hour, and had to ask ourselves about update. Breakfast area is too small to host all guests. We had to bring the breakfast to the room.

Dear Catherine L., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Excellent, as usual

Customer review rating 4.2/5

Nicholas Couples - 02/01/2020 Confirmed reviews ALL

I stay every year just before Christmas, because the Hamburg Novotel Suites in particular is reliable and exactly as I wish. I know what to expect ie good room and services and that is what I get every time, which keeps me coming back. The staff (at Hamburg) are bright, quick and friendly, kudos to them.

Dear Nicholas Robert E., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is a pleasure that you feel so fine staying with us. This is a big praise! Of course, we will share your satisfaction to our team, which provides to prepare a pleasant stay to you. Besides, our employees are glad to be allowed to welcome a regular guest over and over again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Good

Customer review rating 4.2/5

Flemming R. Families - 27/12/2019 Confirmed reviews ALL

Room’s nice big and good reception, kind staff and I got the key from 12 o’clock, perfect. I will be back on the 17. January 2020

Dear Flemming R., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Lovely

Customer review rating 4.2/5

Corrina Families - 24/12/2019 Confirmed reviews ALL

Friendly staff. Good location

Dear Corrina C., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merry Christmas! Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Great location and nice rooms

Customer review rating 4.2/5

Allen M. Families - 24/12/2019 Confirmed reviews ALL

Great service , staff were nice , rooms were clean and great room service

Dear Allen m., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and relaxing Christmasdays! Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager
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