Novotel Suites Hamburg City

Dear Sandrine C., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. We hope you had enjoyable days in Hamburg and a save journey back home. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will work on all the points which haven't been optimal in your assessment to improve the quality of the services lastingly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager

Dear Dario M., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I also thank you for the open and honest words about your experiences and I deeply regret that during your stay there was an accumulation of (avoidable) events that disappointed you. The quality of service experienced by our employees does not meet our standard and we would like to apologize to you for this. We are also aware that some of our rooms are in urgent need of renovation. The fact that this has not yet happened is due to the Corona situation. But will be implemented in the future. We take your criticism very seriously and will discuss possible measures with the responsible department heads as to how we can better train and sensitize our staff so that such experiences, no matter in which area, can be prevented. Because it is our wish that you always feel welcome with us. As a small compensation, we will give you a one-time credit of 500 points to your LeClub Accor Hotels account and hope that we can give you a little pleasure with it. Despite this incident, we hope to continue to count on your trust and remain at your disposal for any further comments. We would be delighted to welcome you again soon. Sincerely, Corinna Witt General Manager

Dear Fabien M., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, Corinna Witt General Manager

Dear Saeid D., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager