Novotel Suites Hamburg City

Novotel Suites Hamburg City 3 stars

Customer review rating (ALL Rating) 4.1/5 1,944 reviews

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Description

Hotel extras

  • An ALLSAFE certified hotel

  • Free yoga massage every Thursday evening

  • Free business corner on the 16th floor with a view of the Alster

  • Family rooms and suites with modular workspace

  • Stunning views over the city from the upper floors

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Suites Hamburg City

Lübeckertordamm 2
20099 HAMBURG
Germany

  • U1:  U1 LOHMUEHLENSTR

  • U3:  U3 BERLINER TOR

  • By plane

    HAMBURG FUHLSBUETTEL At 15km / 9 miles

  • By boat

    ALSTER JUNGFERNSTIEG At 1km / 0 miles

  • By boat

    LANDUNGSBRUECKEN At 4km / 2 miles

  • By car

    A24 HORN At 5km / 3 miles

  • By train

    BERLINER TOR TUBE At 0km / 0 miles

  • By train

    HAMBOURG/ HAMBURG At 0km / 0 miles

  • By train

    HAUPTBAHNHOF HAMBURG At 0km / 0 miles

  • By train

    LOHMUHLER STR. TUBE At 0km / 0 miles

GPS:53.557295, 10.020722

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

4 ELEMENTS BAR

Lean back in your comfy chair and live out your passion for travel across five continents. Choose from our wide selection of over 65 drinks and put your travel plans into action at your leisure.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,944 reviews

TripAdvisor Rating  4.0/5  1,540 reviews

Good location and space

Customer review rating 4.5/5

Stephan H. Business - Confirmed reviews ALL

Convenient stay, breakfast session slots not easy to align with the business requirements

Dear Stephan H., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, Corinna Witt General Manager

Well located spacious room

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Love the room, it is spacious and has microwave in it. I was unhappy with the receptionist thoughas she was super rude. I asked for a key card , mentioned my nane and she said “you shouldve known your room number”

Dear Chaula Nitya T., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. We regret that we did not fully meet your expectations, but at the same time thank you for your open feedback. Of course, we try to provide each guest with an individual and optimal service, even when there are large numbers of guests. However, the fact that this was not entirely satisfactory during your stay does not correspond to our standard. We would like to formally apologize for any inconvenience caused. We take your comment as constructive criticism and will work with our employees to provide sustainable service in order to improve quality. Because it is our wish that our guests feel comfortable at all times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager

Well located

Customer review rating 4.0/5

Jose Business - Confirmed reviews ALL

Well located and easy to access public transportation

Dear Jose Antonio M., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager

Very old hotel - needs maintenance

Customer review rating 1.5/5

Jan-philipp S. Business - Confirmed reviews ALL

Very old and cold rooms, was freezing the entire night. No chance to heat up the room. Not only in my room, same was with the rooms of my colleagues.

Good location, quiet rooms

Customer review rating 4.0/5

Lucy Friends - Confirmed reviews ALL

Great size room, although the decor is dated room was very clean. Bathroom was large & great separate shower & even a full size bath. The location was perfect for our stay and even though situated on a very busy road our room, on the 8th floor, was very quiet & a good night's sleep was no problem. Gin & Tonic from the bar was appreciated too!

Dear Lisa M., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. We hope that you had eventful days in Hamburg and that you got home safely. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition, we will work on the points that were not optimal in your evaluation, so that we can completely inspire you during your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager

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