Novotel Suites Hamburg City Hotel 3 stars

Toilet way to small and felt like a cabin. No regular door into the bathroom. Rest of the room was okay.

All in all fine.

Fine

I found Novotel Suites in Hamburg below my quality expectations. The room was spacious but poorly decorated and quite weared. Besides, it was annoying that while there was a kettle in the room, there were no cups or tea bags or coffee to use it with!

Friendly staff at reception and restaurant! Nice spacious rooms, bathroom with bathtub and separate shower, good breakfast with lots of choices. Subway-stop next door. Thanks a lot and see you again!

We had a good stay, the room was quite large, everything was fine, no complaints

I had to deal with reception on two occasions only: check-in and check-out. Both had a waiting line, both were slow and not well organised. I actually had no time to wait for the check-out, but never received my bill electronically as that was supposed to happen.

I did a reservation for 1 double bed and 2 single beds (SUITE SUPÉRIEURE AVEC 1 LIT DOUBLE ET 2 LITS SIMPLES). In the room (n°411), there was 1 double bed and 1 single bed. After reclamation, we've been given a mattress on the floor.

Novotel Suites Hamburg City hotel is easily accessible by public transportation. U1 U-Bahn station is 50 meters from the hotel, and the Central Railway station is only one stop from the hotel. You can also walk to the Central Station (about 10 min.) or to the Rathaus Platz (15 min.). I had a good room on the 7th floor, with good and quiet heating/air conditioning. The room was well insulated from outside noise and it was spacious. Furnishing was OK, with evident signs of wear. The bathroom was good, with shower and bathtub, but here was nowhere where you could put your soap in the shower. The toilette was separated from the bathroom, in a claustrophobic 1-square meter room. Breakfast was ok, with some choices available; staff were OK, too.

Novotel Suites Hamburg City hotel is easily accessible by public transportation. U1 U-Bahn station is 50 meters from the hotel, and the Central Railway station is only one stop from the hotel. You can also walk to the Central Station (about 10 min.) or to the Rathaus Platz (15 min.). I had a good room on the 7th floor, with good and quiet heating/air conditioning. The room was well insulated from outside noise and it was spacious. Furnishing was OK, with evident signs of wear. The bathroom was good, with shower and bathtub, but here was nowhere where you could put your soap in the shower. The toilette was separated from the bathroom, in a claustrophobic 1-square meter room. Breakfast was ok, with some choices available; staff were OK, too.

Convenient location, good breakfast, comfortable room

Just wanted to have two stress free days. First day at check in came to know that hotel has no swimming pool, although the pictures at arcor website showed beautiful pool. On inquiry the staff showed microscopic writing below the picture that this pic is not from hotel. Then why to hav it there, just to impress and misguide people. At night children used bath tub and morning 2 AM hotel staff called and asked if anything wrong. Apparently tub had leakage that affected the room below as well and we had wet carpet in the room. Next day technician came and worked an hour to fix it. We also found that toilet seat is broken. So overall was just full of stress two days, quite disappointing stay and would never like to return. No apology from staff.

We only stayed for two nights, it was perfectly fine. The room as clean and it was nice to have a kettle to make a hot drink.

We stayed 6 nights, not the first time in a Novotel around the world. Rooms (we saw 3) need serious renovation, as they are run down and not welcoming at all. A lot of customers complain about many things and staff are frustrated which is transferred to customers. Staff are therefore unfriendly and not concentrated. Room cleaning needs improvement, once we got no clean drinking glasses and no big towels for taking shower (which was realised only too late). After complaining we got only comments such as "ok - anything else?" Room conditition and services don't reflect value for money. The Management need to invest in restauration of the rooms heavily and less customers will be unhappy.

Room fine, breakfast area too small, fitness room too small and with bad equipment, nice with the garage under the hotel