Customer review rating 4.2/5 9,589 reviews
ALLSAFE approved hotel
An ALLSAFE certified hotel
Due to Corona, fitness room & hotel bar are currently unavailable
Round the clock ready-to-eat meals to be warmed up in the room
Family rooms and suites with modular workspace
Stunning views over the city from the upper floors
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 15h00
Check out up to 12h00
Superior Suite with 1 double bed and 1 single bed
Superior Suite with 1 double bed and 2 single beds
Suite with 1 double bed and 1 sofa bed
100% genuine reviews from our guestsFind out more
Good stay in general.
Ys Families - 31/08/2021 Confirmed reviews ALL
We stayed briefly twice in August and they did not meet the standard from past experience. The room is spacious and clean. It is located in the city center. The welcome gift were forgotten on both occasions much to my children’s disappointment. I had to ask for it. During my second stay, I could hear the plumbing- the water being flushed from above and from next door. The coffee bar was often half empty. The room had defects that had to be fixed. And one of the curtain was missing, it looked like it was cutoff, which is strange.
Schön gelegen, Super Aufenthalt, Family Friendly
Family U. Families - 28/08/2021 Confirmed reviews ALL
words can not explain but my family and i feeled very welcomed in the hotel, it did not feel like Novotel Suites but i will like to say a NOVOTEL FAMILY HOME, i am already planing October, the reception desk are wonderful people so as well i will like to give a Great THANKS to the homekeeping team who were tiredlessly through their HARDWORK with smiles keeping it clean. Big thanks to you all. But all said and done, i have just to advice that the TEAMLEITER of the breakfast room, i mean the lady with the pairs of glasses with stripes shirt almost everyday should pls be educated more on being not just only customer friendly but also within herself because she is very rude. But all in all it was a well deserved 9. points and also big thanks to Claudia and all the Team front desk, Temioluwa and the team Breakfast.
Well Located and lots of eating options near by
Naveen Families - 27/08/2021 Confirmed reviews ALL
stay was nice, may be adding some small activity would add the value and enjoyment e.g. kicker table to enjoy some leisure time at hotel, and Sauna. Otherwise just stay is fine.
Nice hotel to stay in
Jr Couples - 23/08/2021 Confirmed reviews ALL
Quiet hotel. Onsite parking. 100m from a subway station and 10 minute walk from a train stop.
Comfortabel rooms and well located close to the city center
Patrik Families - 19/08/2021 Confirmed reviews ALL
We stayed for 5 nights and we where very satisfied with the room which was comfortable with efficient AC. The hotel is located close to the part of Hamburg where you have a lot of shops (Mönchenbergs str) and parking garage available in the basement of the hotel with decent price (to be HH city).
Our most recent 20 reviews
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