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Novotel Suites Hamburg City Hotel 3 stars

TripAdvisor rating 4.0/5 1,487 reviews
Novotel Suites Hamburg City
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Hotel extras

  • Fitness room and bar open 24 hours a day

  • Ready-made meals that you can warm up in your room available round the clock

  • Balanced buffet breakfast, also to take away

  • Family rooms and suites with modular workspace

  • Stunning views over the city from the upper floors

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique GourmandePaying
Catering
  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Beach and water sports
  • Bicycles rental (Nearby)
Business services
  • Web corner
  • Copy/print service available

Hotel location

Novotel Suites Hamburg City

Lübeckertordamm 2
20099
hamburg
germany

Tel: +4940271400

Fax: (+49)40/27140140

Contact email

Check-in from 15h00

Check out up to 12h00

  • U1 :   U1 LOHMUEHLENSTR

  • U3 :   U3 BERLINER TOR

  • By plane

    HAMBURG FUHLSBUETTEL At 15km / 9.32 miles

  • By boat

    ALSTER JUNGFERNSTIEG At 1.5km / 0.93 miles

  • By boat

    LANDUNGSBRUECKEN At 4km / 2.49 miles

  • By car

    A24 HORN At 5km / 3.11 miles

  • By train

    HAMBOURG/ HAMBURG At 0.8km / 0.5 miles

  • By train

    HAUPTBAHNHOF HAMBURG At 0.8km / 0.5 miles

GPS :53.557295, 10.020722

Our accommodations

Superior Suite with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed and 2 single beds

  • Max. number of persons: 4
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with 1 double bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

4 ELEMENTS BAR

Photo non contractuelle / Strictly non binding

Lean back in your comfy chair and live out your passion for travel across five continents. Choose from our wide selection of over 65 drinks and put your travel plans into action at your leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Hamburg City

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

8,244 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,487 reviews

Great place for a good rest

Customer review rating 4.2/5

Pell Business - 22/11/2019 Confirmed reviews ALL

Nice hotel with all the amenities you need for a few nights in Hamburg

Dear Terrence P., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager
Customer review rating 4.2/5

Reza Business - 21/11/2019 Confirmed reviews ALL

Hi, This Novotel is tottaly different with other Novotel hotels. I have been in several Novotel around the world and I can say this one is the worse and not following Novotel standards. The room was very cold, heating system did nt work in end November. It was little bit dirty and some equipment was damaged. Poor breakfast also provided. Bed was not comfortable and only one blanket was in the room. I would never back to this hotel. Best Regards, Reza R.

Dear Reza R., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. And we will work on all the points which haven't been optimal in your assessment to improve the quality of the services lastingly. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel Suites. Please do not hesitate to contact me during your next visit. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Very nice visit and pleased to see some old faces still there

Customer review rating 4.2/5

Charles L. Business - 18/11/2019 Confirmed reviews ALL

Good stay, good food, good location, pity about the noisy roadworks right in front of the hotel, but that wont last long

Dear Charles L., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is a pleasure that you feel so fine staying with us. This is a big praise! Of course, we will share your satisfaction to our team, which provides to prepare a pleasant stay to you. Besides, our employees are glad to be allowed to welcome a regular guest over and over again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Lack of services

Customer review rating 4.2/5

Paul O. Business - 14/11/2019 Confirmed reviews ALL

I had room 1502 and the door was not really closing properly. I stayed for 3 nights and i must say that the room cleaning service is not really existing. The bed was done and this is it. I had dirty cups on my desk and they were still there on the last day when i checked out. disappointing

Dear Paul O., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. At Novotel Suites, we strive to provide a superior service We regret that we did not meet your full expectations. That you have found the room not in an immaculate condition and the experienced service quality of our staff definitely does not reflect our standards. Please allow us to express our sincerest apologies. And please rest assured that we are taking the appropriate measures to train and to sensitize our employees to prevent future occurrence. Because it's our deepest interests that our guests feel welcome all the time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Where did the service disappeared?

TripAdvisor rating 4.0/5

Swissteddy1968 Business - 14/11/2019 TripAdvisor review

I had room 1502 and the door was not really closing properly. I stayed for 3 nights and i must say that the room cleaning service is not really existing. The bed was done and this is it. I had dirty cups on my desk and they were still there on the last day when i checked out. disappointing

Excelente ubicación. Habitación muy cómoda. Personal muy amable.

Customer review rating 4.2/5

Marian Families - 11/11/2019 Confirmed reviews ALL

Great experience. Comfortable and big room. Very well located. 10 minutes from the Metro Station. We had a problem with the towels under the bin, they were always wet. We called at the reception and got new clean ones immediately.

Estimada Angeles V., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Suites Hamburg City. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Corinna Witt General Manager Simone Schieck Assistant Manager

dissapointing

Customer review rating 4.2/5

Sr Solo - 04/11/2019 Confirmed reviews ALL

Young lady at reception in the morning very rude. Dissapointing furniture and style in the hotel.

Dear Sergio R., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this issue at the front desk was a real exception to our normal practices. Rest assured that we take the appropriate measures to address the problem. All our efforts are focused on making our employees even more aware. We also regret that we did not fully meet your expectations in the area of the room. Therefore, we pass your rating to the product department of Novotel, so that in future renovations on the device can be respected. Please accept the credit of 500 points in your account. I would like to affirm our commitment to high quality standards and personally ensure that you experience it on your next stay with us. We look forward to welcoming you to the Novotel Suites. Please do not hesitate to contact me on your next visit. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Good value and ideal location

Customer review rating 4.2/5

Kevin Families - 04/11/2019 Confirmed reviews ALL

We enjoyed our stay in your hotel, this was the 3rd time we stayed but the first time we had breakfast included. Unfortunately, we had every time trouble to find a free table and saw that it would be better if there were more tables for such a large number of guests. With regards to the breakfast, selection and quality was good, although the warm selection could be better, only sausage and meatball was offered. No scrambled eggs, fried tomatoes, baked beans or potatoes. Room was comfortable, but cool even with heating set to full.

Dear Kevin M., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sincerely regret the waiting time at breakfast. The situation at breakfast does not reflect our standards. With a higher number of guests, we have to fulfill a greater challenge, which we are trying to solve optimally. Unfortunately, this is not always possible due to the spatial conditions. We are aware that the arrangement of the areas does not reflect the latest standards. Please allow us to express our sincerest apologies for the inconvenience. We will share your critic to the product department of Novotel for consideration in future renovations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Good

Customer review rating 4.2/5

Carita J. Business - 30/10/2019 Confirmed reviews ALL

It was a normal hotel stay where the hotel staff were polite and kind

Dear Carita Damsgaard J., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Seating at the beeakfast buffet a bit chaotic - the rest is fine

Customer review rating 4.2/5

Dorthe Families - 26/10/2019 Confirmed reviews ALL

The primary challenge is the limited amount of seating at the breakfast buffet. At Novotel London there is also pressure on the seats, but here the staff sits the guests. It remedies a more effective seating and avoids that e.g. 3 guests occupies a table intended for 6. Everything else was fine.

Dear Dorthe G., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. We sincerely regret the waiting time at breakfast. The situation at breakfast does not reflect our standards. With a higher number of guests, we have to fulfill a greater challenge, which we are trying to solve optimally. Unfortunately, this is not always possible due to the spatial conditions. We are aware that the arrangement of the areas does not reflect the latest standards. Please allow us to express our sincerest apologies for the inconvenience. We will share your critic to the product department of Novotel for consideration in future renovations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

2 night stay in Hamburg

Customer review rating 4.2/5

Sue Couples - 23/10/2019 Confirmed reviews ALL

The hotel was in a handy location, a little way out of the centre of town but close to a Ubahn stop. Staff were friendly and helpful. Room was large and all facilities were provided. Being able to do some washing in the hotel laundry was a bonus too.

Dear Suzanne S., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

It was ok

Customer review rating 4.2/5

Visitor Friends - 20/10/2019 Confirmed reviews ALL

Two night stay as part of leisure itinerary. The rooms were in need of some renovation and it did not feel appropriate to the Novotel brand. Laminate was peeling off fixtures, toilet was small, range of refreshments was equivalent to an ordinary Ibis, the use of space in the room was utilitarian. The breakfast area was small and we felt rushed. The staff were friendly and professional. Cleanliness was good. Location was good.

Dear Lewis W., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We sincerely regret the waiting time at breakfast. The situation at breakfast does not reflect our standards. With a higher number of guests, we have to fulfill a greater challenge, which we are trying to solve optimally. Unfortunately, this is not always possible due to the spatial conditions. We are aware that the arrangement of the areas does not reflect the latest standards. Please allow us to express our sincerest apologies for the inconvenience. We will share your critic to the product department of Novotel for consideration in future renovations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Wonderful Staff and a Nice room perfect for a family

Customer review rating 4.2/5

Anne H. Families - 19/10/2019 Confirmed reviews ALL

We had a great stay in a a room with small kitchen and room enough for two adults, a child and a baby. We loved the tub in the bathroom and it was great that there was a table and chairs in the room allowing us to bring dinner to the room Only problem was that the room was too hot because the weather was very warm for October and we couldn’t turn the heat off

Dear Anne Hojegaard-Vibild, We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have switched from air conditioning to heating. Ventilation is now only possible by opening windows. Allow me to apologize because my staff did not tell you that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

kw42

Customer review rating 4.2/5

Anonymous Business - 19/10/2019 Confirmed reviews ALL

Normal

Sehr geehrter Herr J., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Suites Hamburg City. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Corinna Witt General Manager Simone Schieck Assistant Manager

Nice family holliday

Customer review rating 4.2/5

Anonymous Families - 17/10/2019 Confirmed reviews ALL

The room was Perfect for our family. Good Space and ok extra beds for Our tall 12 years girls. Tue Breakfast was kaotic. Too Many people and not enough tables in the lobby for breakfast.

Dear Line H., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sincerely regret the waiting time at breakfast. The situation at breakfast does not reflect our standards. With a higher number of guests, we have to fulfill a greater challenge, which we are trying to solve optimally. Unfortunately, this is not always possible due to the spatial conditions. We are aware that the arrangement of the areas does not reflect the latest standards. Please allow us to express our sincerest apologies for the inconvenience. We will share your critic to the product department of Novotel for consideration in future renovations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Excellent value for money

Customer review rating 4.2/5

Robert J. Friends - 14/10/2019 Confirmed reviews ALL

Really nice hotel, nice rooms - good breakfast, but the breakfast layout means long waits, maybe remove the lounge seating and replace with communal benches to accommodate more people at the same time

Dear Robert J., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we sincerely regret the waiting time at breakfast. The situation at breakfast does not reflect our standards. With a higher number of guests, we have to fulfill a greater challenge, which we are trying to solve optimally. Unfortunately, this is not always possible due to the spatial conditions. We are aware that the arrangement of the areas does not reflect the latest standards. Please allow us to express our sincerest apologies for the inconvenience. We will share your critic to the product department of Novotel for consideration in future renovations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager
Customer review rating 4.2/5

Anonymous Families - 14/10/2019 Confirmed reviews ALL

The breakfast which was paid for including a price for children wasn't the best. We had to stand on the line waiting for a table to be empty before we could eat. Makes everyone rush.

Dear Anne Nambang O., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive feedback. I will share your comments with our team. We sincerely regret the waiting time at breakfast and at the elevator. The situation at breakfast does not reflect our standards. With a higher number of guests, we have to fulfill a greater challenge, which we are trying to solve optimally. Unfortunately, this is not always possible due to the spatial conditions. We are aware that the arrangement of the areas does not reflect the latest standards. Please allow us to express our sincerest apologies for the inconvenience. We will share your critic to the product department of Novotel for consideration in future renovations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Not impressed

Customer review rating 4.2/5

Kk Business - 06/10/2019 Confirmed reviews ALL

It was okay but I did not get value for money b

Dear Victor A., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Large clean bright Rooms

Customer review rating 4.2/5

R. B. Friends - 05/10/2019 Confirmed reviews ALL

We all really enjoyed our stay the rooms were spotlessly clean . Really nice decor and large bathroom . Hotel in a very good location .

Dear Burke R., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

An enjoyable stay

Customer review rating 4.2/5

Anonymous Solo - 05/10/2019 Confirmed reviews ALL

A very comfortable stay in a well designed room. Staff were helpful. I enjoyed the breakfast each morning.

Dear Preethi P., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager
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