Novotel Suites Hamburg City Hotel 3 stars

Customer review rating 4.2/5 8,637 reviews

Novotel Suites Hamburg City
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Hotel extras

  • Due to the Corona pandemic, gym & hotel bar are currently unavailable

  • 24-hour ready-to-eat meals to be warmed up in the room

  • Currently, balanced breakfast only to take away

  • Family rooms and suites with modular workspace

  • Stunning views over the city from the upper floors

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique GourmandePaying
Catering
  • BreakfastPaying
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Pedal boat (Nearby)
  • Bicycles rental (Nearby)Paying
Business services
  • Web corner
  • Copy/print service availablePaying
Information message

Hotel location

Novotel Suites Hamburg City

Lübeckertordamm 2
20099
hamburg
germany

Tel: +4940271400

Fax: (+49)40/27140140

Check-in from 15h00

Check out up to 12h00

  • U1 :  U1 LOHMUEHLENSTR

  • U3 :  U3 BERLINER TOR

  • By plane

    HAMBURG FUHLSBUETTEL At 15km / 9.32 miles

  • By boat

    ALSTER JUNGFERNSTIEG At 1.5km / 0.93 miles

  • By boat

    LANDUNGSBRUECKEN At 4km / 2.49 miles

  • By car

    A24 HORN At 5km / 3.11 miles

  • By train

    HAMBOURG/ HAMBURG At 0.8km / 0.5 miles

  • By train

    HAUPTBAHNHOF HAMBURG At 0.8km / 0.5 miles

GPS :53.557295, 10.020722

Our accommodations

Superior Suite with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed and 2 single beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with 1 double bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Suites

Our restaurants and bars

4 ELEMENTS BAR

Non contractual photo

Lean back in your comfy chair and live out your passion for travel across five continents. Choose from our wide selection of over 65 drinks and put your travel plans into action at your leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Hamburg City

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

8,637 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,518 reviews

Great Hamburg getaway

Customer review rating 4.2/5

Pieter Friends - 07/07/2020 Confirmed reviews ALL

Friendly staff at reception and restaurant! Nice spacious rooms, bathroom with bathtub and separate shower, good breakfast with lots of choices. Subway-stop next door. Thanks a lot and see you again!

Dear Pieter v., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Nice stay, large room

Customer review rating 4.2/5

Ralph A. S. Couples - 20/03/2020 Confirmed reviews ALL

We had a good stay, the room was quite large, everything was fine, no complaints

Dear Ralph S., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Slow and inefficient reception attendance

Customer review rating 4.2/5

Paulo Business - 18/03/2020 Confirmed reviews ALL

I had to deal with reception on two occasions only: check-in and check-out. Both had a waiting line, both were slow and not well organised. I actually had no time to wait for the check-out, but never received my bill electronically as that was supposed to happen.

Dear Paulo V., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We regret that we have not fully met your expectations, but at the same time thank you for your open feedback. Of course, we also try to provide each guest with an individual and optimal service, even with a large number of guests. However, the fact that this was not entirely satisfactory during your stay does not meet our standard. We sincerely apologize for any inconvenience caused. We take your comment as a constructive criticism and will work with our employees on a sustainable service to improve the quality. Because it is our wish that our guests feel comfortable at all times.We would also like to apologize for not responding to you until now. We hope you get through the Corona period well and would like to add 500 points to your account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Is a mattress on the floor a bed?

Customer review rating 4.2/5

L. Families - 12/03/2020 Confirmed reviews ALL

I did a reservation for 1 double bed and 2 single beds (SUITE SUPÉRIEURE AVEC 1 LIT DOUBLE ET 2 LITS SIMPLES). In the room (n°411), there was 1 double bed and 1 single bed. After reclamation, we've been given a mattress on the floor.

Dear Bernard L., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. To our regret, the room was prepared for a family with a child and a single bed. We sincerely apologize for the inconvenience this has caused you. It is not our way to organize a mattress for you. We will therefore forward your comments to the responsible department heads so that we can work better on the crucial little details. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Novotel Suites Hamburg City hotel

Customer review rating 4.2/5

Angelo Solo - 08/03/2020 Confirmed reviews ALL

Novotel Suites Hamburg City hotel is easily accessible by public transportation. U1 U-Bahn station is 50 meters from the hotel, and the Central Railway station is only one stop from the hotel. You can also walk to the Central Station (about 10 min.) or to the Rathaus Platz (15 min.). I had a good room on the 7th floor, with good and quiet heating/air conditioning. The room was well insulated from outside noise and it was spacious. Furnishing was OK, with evident signs of wear. The bathroom was good, with shower and bathtub, but here was nowhere where you could put your soap in the shower. The toilette was separated from the bathroom, in a claustrophobic 1-square meter room. Breakfast was ok, with some choices available; staff were OK, too.

Dear Angelo V., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are aware that the facilities of our rooms no longer reflect the latest standard and a renovation is needed. Therefore, we will share your note also to the product department of Novotel for consideration in future renovations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Novotel Suites Hamburg City hotel

TripAdvisor rating 4.0/5

ANGELO V 08/03/2020 TripAdvisor review

Novotel Suites Hamburg City hotel is easily accessible by public transportation. U1 U-Bahn station is 50 meters from the hotel, and the Central Railway station is only one stop from the hotel. You can also walk to the Central Station (about 10 min.) or to the Rathaus Platz (15 min.). I had a good room on the 7th floor, with good and quiet heating/air conditioning. The room was well insulated from outside noise and it was spacious. Furnishing was OK, with evident signs of wear. The bathroom was good, with shower and bathtub, but here was nowhere where you could put your soap in the shower. The toilette was separated from the bathroom, in a claustrophobic 1-square meter room. Breakfast was ok, with some choices available; staff were OK, too.

Convenient

Customer review rating 4.2/5

Victoria C. Business - 05/03/2020 Confirmed reviews ALL

Convenient location, good breakfast, comfortable room

Dear Victoria C., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we will work on all the points which haven't been optimal in your assessment to improve the quality of the services lastingly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Disappointed

Customer review rating 4.2/5

Saleem Families - 01/03/2020 Confirmed reviews ALL

Just wanted to have two stress free days. First day at check in came to know that hotel has no swimming pool, although the pictures at arcor website showed beautiful pool. On inquiry the staff showed microscopic writing below the picture that this pic is not from hotel. Then why to hav it there, just to impress and misguide people. At night children used bath tub and morning 2 AM hotel staff called and asked if anything wrong. Apparently tub had leakage that affected the room below as well and we had wet carpet in the room. Next day technician came and worked an hour to fix it. We also found that toilet seat is broken. So overall was just full of stress two days, quite disappointing stay and would never like to return. No apology from staff.

Dear Saleem A., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We also thank you for the frank and honest words about your experiences and deeply regret that during your stay there was an accumulation of (avoidable) events that disappointed you. The service quality experienced by our employees does not meet our standard and we would like to apologize to you for this. We take your criticism to heart and will discuss possible measures with the responsible department heads on how we can better train and sensitize our staff so that such experiences, no matter in which area, can be prevented. Because it is our wish that you feel welcome at any time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Clean room, good location and facilities

Customer review rating 4.2/5

Mr T. Families - 29/02/2020 Confirmed reviews ALL

We only stayed for two nights, it was perfectly fine. The room as clean and it was nice to have a kettle to make a hot drink.

Dear Anthony M., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Location good, Hotel need reservation and staff motivation

Customer review rating 4.2/5

Silvia Friends - 26/02/2020 Confirmed reviews ALL

We stayed 6 nights, not the first time in a Novotel around the world. Rooms (we saw 3) need serious renovation, as they are run down and not welcoming at all. A lot of customers complain about many things and staff are frustrated which is transferred to customers. Staff are therefore unfriendly and not concentrated. Room cleaning needs improvement, once we got no clean drinking glasses and no big towels for taking shower (which was realised only too late). After complaining we got only comments such as "ok - anything else?" Room conditition and services don't reflect value for money. The Management need to invest in restauration of the rooms heavily and less customers will be unhappy.

Dear Silvia R., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience regarding the rooms and the friendliness of our staff did not meet your expectations. Allow me to sincerely apologize. I would also like to emphasize that the cleanliness experienced does not meet our standards.; allow me also here to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address this problems. All our efforts are concentrated in preventing future occurrences. Kindly accept a credit of 500 points on your Accor account. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel Suites. Please do not hesitate to contact me during your next visit. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Good location and nice big room

Customer review rating 4.2/5

Anonymous Families - 25/02/2020 Confirmed reviews ALL

Room fine, breakfast area too small, fitness room too small and with bad equipment, nice with the garage under the hotel

Dear Hanne M., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also thank you for your criticism of our breakfast room and the fitness room. We will pass your evaluation on to the production department so that your points will be addressed in future renovations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Great location, not clean and terribly breakfast

Customer review rating 4.2/5

Anonymous Families - 24/02/2020 Confirmed reviews ALL

Hotel has a great and central location The room was not clean Friendly Staff The breakfast was terribly - not able to find a seat...

Dear Jacob H., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We sincerely regret the waiting time at breakfast and the untidy room. The situation at breakfast does not reflect our standards. With a higher number of guests, we have to fulfill a greater challenge, which we are trying to solve optimally. Unfortunately, this is not always possible due to the spatial conditions. We are aware that the arrangement of the areas does not reflect the latest standards. Please allow us to express our sincerest apologies for the inconvenience. We will share your critic to the product department of Novotel for consideration in future renovations. And we regret that the cleaning of the room has not been optimal. This definitely does not reflect our standard. Please allow us to express our apologize. We will take your rating to the occasion to sensitize our employees to improve the quality of our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Godd welcome and quality bar service

Customer review rating 4.2/5

Jacques Business - 21/02/2020 Confirmed reviews ALL

nothing to declare. All was OK.

Dear Jacques L., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Nice saty as always

TripAdvisor rating 4.0/5

lars920 21/02/2020 TripAdvisor review

This hotel is god value for money and location clous til U-Bahn and the city center. Nice sice rooms for 2-4 persons. Easy parking and the bar is ok. Lunch is with good variation ind different types of food.

It was a nice stay

Customer review rating 4.2/5

Gökhan K. Couples - 16/02/2020 Confirmed reviews ALL

We stayed for 3 nights and we liked the hotel. Rooms are very spacious and quite comfortable. There was also a microwave oven and minibar, so it can be convenient to prepare a light breakfast at your room. Free coffe is served at the lobby, but serving hours can be extended a little bit more.

Dear Gokhan K., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

It was a nice stay

TripAdvisor rating 4.0/5

kaya_gokhan Couples - 15/02/2020 TripAdvisor review

We stayed for 3 nights and we liked the hotel. Rooms are very spacious and quite comfortable. There was also a microwave oven and minibar, so it can be convenient to prepare a light breakfast at your room. Free coffe is served at the lobby, but serving hours can be extended a little bit more.

Clean apartment & well located

Customer review rating 4.2/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

I really appreciate dthe early check in (around 10:30)

Madame R., nous vous remercions pour vos commentaires suite à votre séjour à Novotel Suites Hamburg City. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Corinna Witt General Manager Simone Schieck Assistant Manager

Excellent stay

Customer review rating 4.2/5

Graeme Friends - 03/02/2020 Confirmed reviews ALL

This is now becoming the hotel of choice for our annual visit to Hamburg. It is relatively quiet, lovely large rooms, adequate bar area, free coffee and very well connected for the airport, centre and both football stadia.

Dear Graeme S., we are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Great stay

Customer review rating 4.2/5

Anonymous Business - 01/02/2020 Confirmed reviews ALL

Great staff from reception to housekeeping. Location of the hotel is close to city center and subway station is at the door steps of the hotel. Always nice to stay in this hotel when in Hamburg.

Dear Fabrice M., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager

Just a very nice Hotel !

Customer review rating 4.2/5

Charles Business - 01/02/2020 Confirmed reviews ALL

Great, have stayed with you many times over the years, last time was November 2019, the same high quality friendly service has remained the same.

Dear Charles L., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is a pleasure that you feel so fine staying with us. This is a big praise! Of course, we will share your satisfaction to our team, which provides to prepare a pleasant stay to you. Besides, our employees are glad to be allowed to welcome a regular guest over and over again. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, Corinna Witt General Manager Simone Schieck Assistant Manager
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