ibis Berlin City West Hotel 2 stars

From the start till the end the stay was a win win situation, easily accessible from U/Bus stops, the hotel is ideally located in Berlin city, the staff was extremely pleasant and helpful, rooms were clean, noise free and comfy, in summary the hotel stay made our holiday jubilant.

On the second night the nightmanager gave our room to someone else who then suddenly in the middle of the night locked himself into our room. I had to throw him out myself and then he came back and kept banging on the door. We called the reception who promised that he would do something. A short while later the man was back banging on the door again. We called the reception again who promised that they would call the police. The next morning I was told that the night manager had given our room to the man without noticing that it was already occupied. My daughter who has anxiety was completely freaked out by this experience and we had to cancel the rest of our plans in Berlin and go home in the morning.

A great hotel, close to railway station, good breakfast. 10/10 for Marcos at reception, he was better than the information centre. Shame about the underground car park, very narrow drive in and I scraped the front guard of our hire car

We enjoyed our stay at the Ibis Rooms clean Maid service every day Only complaint was the lift, only one. Sometimes no room to get into.

I guess everyone knows the IBIS chain of hotels and the experience they try - and generally succeed - to deliver across the world. This was spot on, nothing really noteworthy, except maybe the lift that is infuriatingly slow and definitely insufficient to serve such a relatively large hotel, especially at rush hours.

Good value for Berlin. The room was big enough with a good and comfortable bed. The breakfast exceeded my expectation. I was lucky to grab a free overnight parking space outside of the hotel.

Courteous staff in general. Specifically PATRICK at the desk - excellent Very poor quality of housekeeping

When we arrived at the hotel (around 11am), the rooms were not ready yet and we had to wait until 3pm to be able to check-in.

Excellent

Our stay at Ibis City West was very nice. The staff was very friendly and the breakfast great with a large choice of items and waffles of course!!

We had a pleasunt stay. The staff was friendly, the rooms clean and very good beds and bedding. Only complaint was a smell which came from the sink in the bathroom.

Pleasant, friendly welcoming staff. Comfortable clean room. Good and plentiful choice of food at breakfast. Enjoyable stay.

I was booked for 2 nights but only stayed 1. My flight was cancelled, so I arrived a day later. Unfortunately I didn't get credited for that night and will have tonight the airline, would've been nice to just get a credit to be used it at a future date since I'll be making several return visits to Berlin . The hotel has what I needed for the night and was close to the location I needed. Hotel wasn't working when I arrived, but was resolved quickly.

We stayed one night, were greeted by friendly staff who managed to check us in early into a clean spacious double room.

Very good. 9