Novotel Hamburg City Alster

Novotel Hamburg City Alster 4 stars

Customer review rating (ALL Rating) 4.5/5 3,031 reviews

See on a map

Hotel extras

  • A direct U-Bahn connection takes you to the old town in just nine minutes

  • NEWLY renovated spacious rooms with air conditioning and cable TV

  • Two children can stay in their parents' room free of charge

  • Novo2 welcomes you - the innovative combination of lounge bar & eatery

  • Fitness studio, sauna and steam bath, Early Bird breakfast from 4.30 a.m.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Hamburg City Alster

Luebecker Strasse 3
22087 HAMBURG
Germany

GPS:53.558731, 10.024762

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO² RESTAURANT

The stylish decor and the light colors of the Novo² restaurant make it the perfect place to while away the hours. Delicious seasonal dishes and light snacks are served from 6.30am to 9.30pm.

Our accommodation(s)

Pure relaxation! The sophisticated N'ROOM concept with its modern facilities appeals to both families and business travelers!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,031 reviews

TripAdvisor Rating  4.0/5  1,415 reviews

Excellent welcoming, good services

Customer review rating 5.0/5

Zba Business - Confirmed reviews ALL

I had a good welcoming by the hotel member ( Sir Rajeb). He was very welcoming Very good stay even if it wad short, however it will be my destination for next stay at the Hamburg city Good address

Okay

Customer review rating 4.0/5

Leif M. Friends - Confirmed reviews ALL

Good service

Dear Leif M., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadine Flägel Rooms Division & Quality Manager

well located, well selected

Customer review rating 4.0/5

Müller Business - Confirmed reviews ALL

it was a very nice stay at Novotel Hamburg. The personal is very customer oriented and professional, the breakfast is extensive and the rooms are clean. I would like to come here again when I am in Hamburg.

Dear Dierk S., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadine Flägel Rooms Division & Quality Manager

Easy to reach from the train main station

Customer review rating 5.0/5

Erich A. Business - Confirmed reviews ALL

Hotel perfectly located for my purposes and with good service and quality

Dear Erich A., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadine Flägel Rooms Division & Quality Manager

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Worst experience

Dear Hong Z., Thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nadine Flägel Rooms Division & Quality Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,116 reviews 8.9/10 Location
  • 1,552 reviews 7.9/10 Room
  • 1,513 reviews 8.7/10 Service
  • 26 reviews 8.1/10 WiFi
  • 1,287 reviews 8.6/10 Breakfast
  • 716 reviews 8.3/10 Cleanliness
  • 313 reviews 9.2/10 Vibe
  • 256 reviews 3.7/10 Value

Powered by Trustyou

All our hotels in Hamburg