Novotel Suites Wien City Donau Hotel

Customer review rating (ALL Rating) 4.5/5 644 reviews

ALLSAFE approved hotel

Novotel Suites Wien City Donau
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+ 17 Services

Hotel extras

  • Spacious 323 sq. ft. (30 m²) suites, breakfast area with views of the green surroundings

  • Hearty buffet breakfast, terrace with peaceful garden

  • Two children stay in their parents' room free of charge

  • 15-minute walk to the trade fair, 10 minutes to the city center by U-Bahn

  • Cozy bar, Boutique Gourmande, drinks and snacks available round the clock

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 vienna
austria

Fax: (+43)1/24588188

Check-in from 15h00

Check out up to 12h00

  • WIEN MESSEGELAENDE:  11A VORGARTENSTRASSE

  • U1:  U1 VORGARTENSTRASSE

  • By plane

    VIENNA SCHWECHAT At 20km / 12.43 miles

  • By boat

    SCHIFFAHRTSZENTRUM DDSG At 0.5km / 0.31 miles

  • By car

    HANDELSKAI At 3km / 1.86 miles

  • By car

    PRATER At 3.5km / 2.17 miles

  • By car

    REICHSBRUECKE At 1km / 0.62 miles

  • By train

    SUEDBAHNHOF At 6km / 3 miles

  • By train

    VIENNE/WIEN At 1.5km / 0.93 miles

  • By train

    WESTBAHNNHOF At 6km / 3 miles

GPS:48.224321, 16.398868

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR Non contractual photo

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Our accommodation(s)

Our guest reviews for
Novotel Suites Wien City Donau

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

644 reviews

TripAdvisor Rating 4.0/5

2,064 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very conveniently located

Customer review rating 5.0/5

Anonymous Friends - 13/11/2021 Confirmed reviews ALL

Very pleasant welcome. very roomy and clean rooms. All amenaties available for a "suite" environment.

Dear Guest, We are glad to receive such a positive review! We're so glad that you enjoyed your time with us and that our location helped you make the most of your stay. It's great to know that you felt welcomed by our reception team and enjoyed the size of your suite. It would be a pleasure to welcome you back on another occasion. Best wishes, Mesut Kesici, Cluster General Manager

Highly recommended

Customer review rating 4.5/5

Daniele Friends - 18/10/2021 Confirmed reviews ALL

Really good hotel, very helpful staff

Dear Guest, Thank you for sharing your experience. We're glad you had a great stay in our hotel. We look forward to welcoming you and your family on your next trip. Best wishes, Mesut Kesici, Cluster General Manager

Excellent location and services

TripAdvisor rating 5.0/5

Cristian33 16/09/2021 TripAdvisor review

Big rooms, fair parking price (13 euro/day), very kind and customer dedicated staff, location very close to metro station, you can even walk in center of Vienna (about 2km), close to Prater Park. When I'll visit Vienna again this location is on top of my list.

Dear Cristian, Thank you for sharing your experience with us. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We would be delighted to welcome you back on another occasion. All the best, Mesut Kesici, Cluster General Manager

Very good as usual

TripAdvisor rating 5.0/5

h0riai0nescu Business - 02/09/2021 TripAdvisor review

The hotel gives us what we need, hence we are there for the third time. This time we arrived very late (1 AM) because of multiple bottlenecks on the roads but the check in was perfect as usual and we get the room prepared for us in 5 minutes. Recommended.

Dear guest, Thank you for your loyalty. It is very rewarding to know that everything was to your satisfaction and that you appreciated the welcome offered by our team. We look forward to welcoming you and your family on your next trip. Best wishes, Mesut Kesici, Cluster General Manager

Well located and clean

Customer review rating 4.0/5

Stephen G. Families - 14/08/2021 Confirmed reviews ALL

Good stay and comfortable

Dear stephen G., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Fietzke-Schreiber Resident Manager

Perfect

TripAdvisor rating 4.0/5

122mark67 14/08/2021 TripAdvisor review

Safe,clean and relax atmosphere.Close to Prater where we spent a good time.Metro station at 50 m and underground parking place(13 euro/day).From Friday 10 pm till Monday morning parking is free on the street.

Room was adequate and in a good location to catch the subway to work and the city centre

Customer review rating 4.0/5

Bkm Business - 13/08/2021 Confirmed reviews ALL

It was ok and the breakfast option had a good range of choices but I would suggest you put some complementary bottled water in the ridge.

Dear Billy M., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Fietzke-schreiber Resident Manager

excellent

TripAdvisor rating 5.0/5

clairechassagne Family - 05/03/2020 TripAdvisor review

Big warm and comfy room. The beds were amazing. There was a shower and a tub in the room for 3 guests and a separate toilet. Great breakfast. Great service. Very close to the metro that gets you in the centre in 5 minutes.

Dear Guest, wow, thank you so much for your wonderful feedback and for being our guest at Novotel Suites Wien. I will definitely share all of your comments and kind words with my colleagues. It is always great to receive positive feedback and to see our hotel from our guest's point of view. We hope that we were able to meet most of your expectations and that the room, the location, the breakfast and our team made your stay even more enjoyable. We would be very grateful to get the chance of welcoming you as our guest again someday and try our best to offer you a great stay then. Best regards, Michaela Kaineder

Always pleased to return

Customer review rating 4.5/5

Anonymous Couples - 10/02/2020 Confirmed reviews ALL

Friendly personnel, pleasant room situation, especially when we get our favorites( up high and court side), well equipped, clean.

Dear Erika W., thank you very much for your wonderful feedback and for being our guest at Novotel Suites Wien. It is great, that you especially liked our team, the room and the cleanliness. I will definitely share your comments with my colleagues. Moreover, we hope that we were able to meet your expectations and you can at any time send us an e-mail with further feedback. Our doors are always open for your next stay. Thank you again for your feedback. Best regards, Michaela Kaineder

Great stay in Wien

TripAdvisor rating 5.0/5

Cristianraileanu 10/02/2020 TripAdvisor review

It was a great family weekend in Wien. The hotel is well located close to the metro station and 1 mile away from the Prater amusement park and train stations that has great connection to the airport. The neighborhood is nice and quiet. The hotel is renovating and we stayed in a new room that was well organised and nice. Good sleep quality. Breakfast was diverse and good. Also the internet access was excellent.

Dear Guest, thank you very much for sharing your wonderful feedback with us and for being our guest at Novotel Suites Wien. We are happy, that you especially liked the location, the new rooms and the breakfast. I will definitely share your comments with my colleagues. Moreover, we would be very greatful, if we were able to meet your expectations. The feedback of our guests is really important for us, so you can send us an e-mail with further feedback at any time. Our doors are always open for you. Best regards, Michaela Kaineder

One night on the way back

TripAdvisor rating 5.0/5

StefaDakiCaka 10/02/2020 TripAdvisor review

My family and I have resided in the previous years and we've always been satisfied primarily staff. The only thing that bothered us was the interior that is worn. It was a big surprise and a pleasant everything was renovated. I can only say BRAVO. Breakfast is excellent .Hotel is in a prime position on one side of the Danube and on the other hand close to downtown. I have to commend the reception and Mrs. Hertschel Lisa, kind and professional.We'll be back again .

Dear Guest, thank you very much for sharing your detailed and positive feedback with us and for choosing Novotel Suites Wien for your stay. We hope you enjoyed your stay to the fullest and that we were able to meet your expectations. It is great, that you took some positive impressions with you and that you especially liked the breakfast, the location and our team. I will definitely share your kind words with my colleagues. Moreover, we appreciate all kinds of comments, therefore let me express my sincere apologies, if the state of our hotel possibly lowered your comfort. Unfortunately our hotel is already a little bit older and needed a refreshment, but as you already mentioned, a renovation started recently and we hope that we can improve the atmosphere then. We would be very grateful to get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder

Good mid-scale

TripAdvisor rating 4.0/5

185tamas 24/01/2020 TripAdvisor review

Nice hotel with good location. It was under renewing at our stay, but it did not disturb us. Everything was fine. The place for breakfast is far too small, you can expect queue for the table (10-15 min). Also the breakfast item were slowly refilled. Anyway, I recommend the hotel for short stays.

Dear Guest, thank you very much for sharing your impressions about your stay with us and for choosing and recommending Novotel Suites Wien. We hope you enjoyed your stay and that we were able to meet most of your expectations and that you took many positive impressions from your stay with you. Moreover, we are grateful for all kinds of comments and suggestions for improvement. I will definitely forward all of your experiences to my colleagues. Let me express my sincere apologies for any inconvenience at the breakfast buffet. Unfortunately our public area is due to the building structure rather small which can lead to waiting times in the morning. We hope that your daily planning hasn't been negatively affected by this aspect. Eventhough this is not an adequate excuse, but our team introduced the "breakfast traffic light" to make it easier to estimate the peak times at the buffet. Moreover, there will be a renovation of the public area, but we don't have any further information yet. Anyway, we hope you had a good time and that we will get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder

great

Customer review rating 4.0/5

Anonymous Families - 16/01/2020 Confirmed reviews ALL

hotel great good location near an underground stop

Dear James M., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Fietzke-Schreiber Resident Manager

Very good!!

TripAdvisor rating 4.0/5

Nana-friends Couples - 15/01/2020 TripAdvisor review

The hotel has very friendly staff and spacy rooms. It’s location is in a quiet neighborhood just 200m from the metro station. It is a very good value for money choice. They are renovating their rooms and we hope that in our next visit to Vienna we will enjoy a “new” room.

Dear Guest, thank you so much for your wonderful feedback and for being our guest at Novotel Suites Wien. We are happy, that you took many positive impressions with you and especially liked the location and our team, which I will definitely share with my colleagues. We would be very grateful to get the chance of welcoming you as our guest again someday. Our doors are always open for you. Best regards, Michaela Kaineder

Novotel suites Wien City Donau

TripAdvisor rating 5.0/5

nukeharimurti Family - 06/01/2020 TripAdvisor review

Very close to U-bahn Station. All the staff are very and deliver a good service. Clean Rooms, seperated between toilet and bath room. Complete with microwave oven. Located in the quite and well maintained environment.

Dear Guest, wow, thank you so much for your wonderful feedback and for being our guest at Novotel Suites Wien. We hope you enjoyed your stay to the fullest and that we were able to meet most of your expectations. It is great, that you took many positive impressions from your stay with you and I will definitely share your kind words with my colleagues. We are happy, that you especially liked the location, the rooms and its facilites and our team. Our doors are always open for you. Best regards, Michaela Kaineder

very nice stay at Novotel Suites Wien City Donau

TripAdvisor rating 5.0/5

valif18 Family - 06/01/2020 TripAdvisor review

I;ve got an upgrade of the room to a renovated one at the 7th floor. We liked the hotel because is very close to an underground station and in 5 minutes you get to the city centre. The rooms are bigger than other hotels and was plenty of space for us. In front of the hotel you have a cafe and couple of markets. People from reception desk very helpful and friendly. Fast chek-in and out. The price was higher than summer probably due to New Years eve.

Dear Guest, wow, thank you so much for your great and detailed feedback and for being our guest. We hope you enjoyed your stay to the fullest and that we were able to meet most of your expectations. It is great, that you took so many positive impressions from your stay with you and I will definitely share your kind words with my colleagues. Our doors are always open for you. Best regards, Michaela Kaineder

Superb Accommodation

TripAdvisor rating 5.0/5

Therese_Amato Family - 29/12/2019 TripAdvisor review

I highly recommend Novotel Suites Wien City Donau for their excellent customer service, cleanliness and comfortable rooms. We were a group of 18 persons and we all had a spacious suite where we could fit in comfortably with our families. The location of the hotel is central and there is the underground available in the same street. Breakfast is excellent. Good value for money and highly recommended

Dear Guest, wow, thank you so much for your wonderful feedback and for being our guest. I will definitely share your kind words with my colleagues. We hope that we provided you the stay you wished for and that we will get the chance of welcoming you as our guests again. Our doors are always open for your next stay. Best regards, Michaela Kaineder

currently being renovated

TripAdvisor rating 3.0/5

Alice S Solo travel - 21/12/2019 TripAdvisor review

Didn't like the new room format - no table, TV (large flat screen) fixed to the wall. This is way worse than the standard style of being on a movable bracket than can be swiveled to any direction and can be seen from anywhere in the room. Hope you make changes.

Dear Guest, thank you very much for taking the time to share your feedback with us and for being our guest at Novotel Suites Wien. First of all, we hope that you had a good time in Vienna, eventhough we are really sorry, if we weren't able to meet your expectations. We appreciate all kinds of comments and suggestions for improvement. Because we recently renovated the rooms, we are thankful for our guest's view, but we have to wait some time before we can decide to make adjustments. In terms of the table, we unfortunately don't have an adequate excuse, but they will be delivered soon. Anyway, we hope that you also took some positive impressions from our hotel with you and that we will get the chance of welcoming you as our guest again and better serve you then. Best regards, Michaela Kaineder

Not clean and reception guys are very rude

TripAdvisor rating 1.0/5

carlosmiguelp986 Family - 18/12/2019 TripAdvisor review

Bathroom are smelly. You should improve this. Breakfast have poor quality. Reception guys are rude. I realize this novotel have the same quality of a ibis budjet and its much more expensive. I am not going to came back to this hotel

Dear Guest, thank you very much for taking the time to share your feedback with us and for being our guest at Novotel Suites Wien. First of all, we hope you had a pleasant time in Vienna eventhough I would liked to express my sincere apologies for not fulfilling your expectations. We appreciate all kinds of comments and suggestions for improvement and I will definitely share them with my colleagues. It shouldn't occur that your comfort is lowered by a lack of cleanliness. Unfortunately our hotel is already a little bit older and needs a refreshment in some areas. Eventhough this is not an adequate excuse, but we are pleased to inform you that a renovation started recently and we hope to get our problems solved by then. Concerning the breakfast, we try to meet as many tastes as possibly and use fresh products from local producers, but we are always open for suggestions for improvement, to possibly make some adjustments. We are really sorry, if the buffet didn't offer, what you wished for. In terms of our team, we definitely don't want that our guests don't feel appreciated. You can at any time send us an e-mail with uncomfortable situations. Anyway, we would be very grateful to get the chance of welcoming you as our guest again someday and better serve you then. Best regards, Michaela Kaineder

Hotel is close to Prater

TripAdvisor rating 3.0/5

kadarm2017 Couples - 13/12/2019 TripAdvisor review

We were not informed that the hotel was being renovated. We only knew this when we arrived. We got a renovated room, but there was no table and no microwave. At 7am on Saturday we woke up to the noise of work. Shouldn't you have some discount? Besides, we are glad that the hotel was renovated because the rooms were already quite worn.

Dear Guest, thank you very much for sharing your impressions about your stay with us and for choosing Novotel Suites Wien. First of all, we hope you enjoyed your time in Vienna and also took some positive impressions from your stay with you. We hope you felt comfortable in the newly renovated rooms. If you want to share any further feedback with us, you can at any time send us an e-mail. After the renovation, it is really essential for us, if the guests share their user experience with us. Let me express my sincere apologies for any inconvenience which affected your stay negatively. We are sorry, that we coulnd't meet your expectations and that possibly noise disturbances lowered your comfort. Unfortunately we have to carry out the renovation during the daily business, which can sometimes be a burden for our guests, but we try to keep the rest periods as good as possilby. Again, we would like to apologize, but we hope that we will get the chance of welcoming you as our guest and better serve you then. Best regards, Michaela Kaineder

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