Sofitel Chengdu Taihe Hotel 5 stars

Customer review rating 4.6/5 2,798 reviews

ALLSAFE approved hotel

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Room 1

Sofitel Chengdu Taihe
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+ 17 Services

Hotel extras

  • Wake up in central Chengdu

  • Dream cocooned in comfort

  • Champs Elysées Club

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Chengdu Taihe

15 Binjiang Middle Road
Sichuan Province
610016 chengdu
china

Tel: +862866669999

Fax: (+86)28/66663333

Check-in from 14h00

Check out up to 12h00

  • Public bus :  16/45/61/78/9 Jinjiang Hotel

  • Metro :  3 Xinnanmen Station

  • SOFITEL CHENGDU TAIHE :  3 Xinnanmen Station

  • By plane

    SHUANGLIU AIRPORT At 25km / 15.54 miles - Shuttle paying

GPS :30.647032, 104.069058

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • 4 Bars
  • Breakfast
    • Buffet
    • Room service
    • Breakfast à la carte
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 12 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Hotel Services And Equipments
  • Hotel informations
    • 262 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 64 non-smoking rooms
    • 23 floors
  • Languages spoken at the hotel
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Porter
    • Porter
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • CTU Additional charge
    • SHUANGLIU AIRPORT Additional charge
  • Parking Lot
    • On site
    • 60 parking spaces
    • Public
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Champs Elysees
    • Covered
    • On site
  • Champs Elysees
    • On site
    • Thermal Spa
    • Solarium / UV
    • Massage
    • Sauna room

Our accommodation(s)

Sofitel Chengdu Taihe's 262 rooms and suites are stylishly designed and furnished with all the modern conveniences, including broadband. Business clients will feel at home in our fully-equipped Executive Rooms and Deluxe Suites. Inspiring river views. The soft embrace of the Sofitel. Sophisticated design. Sofitel Chengdu Taihe suites invite guests to revel in the luxury of space lounging in 5-star elegance at the heart of the city.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 480

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Sofitel Chengdu Taihe

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,798 reviews

TripAdvisor Rating 4.0/5

1,227 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

good service and good food

Customer review rating 4.5/5

Peter Y. Families - 09/08/2021 Confirmed reviews ALL

Respect guest as king and as family member.

Dear Yong Dong Y., We very much appreciate your comments regarding your stay at the Sofitel Chengdu Taihe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

No gym & swimming pool

Customer review rating 3.0/5

Chuen Couples - 11/05/2021 Confirmed reviews ALL

If your gym and swimming pool is closed for renovation for few months, your hotel should provide some alternatives to your hotel guest. For example, you can discuss with other nearby hotels like Wanda and let them offer gym facilities to your hotel guest.

Dear Ka Chuen M., Thank you for taking the time to tell us about your experience at the Sofitel Chengdu Taihe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

It is the first time I asked for early check-out

Customer review rating 0.5/5

Romuald N. Business - 26/04/2021 Confirmed reviews ALL

The rooms are too old, to dark and plumbings need to be changed. I checked in on april 20th and it is only once I arrived on site that I discovered that the gym and the pool were under renovation since ... march 1st. I asked to speak with the management twice and received no message until my check-out one day before the initial booking. The front desk manager was professional and expressed understandings to a loyal Accor member who in this hotel to support a french group.

Dear Romuald Roland N., Thank you for taking the time to tell us about your experience at the Sofitel Chengdu Taihe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

good stay

Customer review rating 5.0/5

W. G. Business - 19/04/2021 Confirmed reviews ALL

quickly check in, and help me free promo house style.

Dear g. W., We very much appreciate your comments regarding your stay at the Sofitel Chengdu Taihe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

old and problematic

Customer review rating 2.0/5

Chuan Business - 23/03/2021 Confirmed reviews ALL

Decoration is too old. Toilet is broken. Air conditioner is noisy.

Dear chuan H., Thank you for taking the time to tell us about your experience at the Sofitel Chengdu Taihe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 5.0/5

徐. Business - 21/10/2020 Confirmed reviews ALL

every thing is good, excellent breakfast !

best price

Customer review rating 3.5/5

L. X. Families - 17/08/2020 Confirmed reviews ALL

There is no enough parking slot.

It is a so so experience

Customer review rating 3.5/5

Joel Friends - 03/08/2020 Confirmed reviews ALL

It was not a good experience like the year before last year. Nothing prepared in advance before check in. Even told and required the relative benefit for the platinum member's benefit but the hotel did not provide accordingly, just explained since COVID-19.

Extremely competitive location with a reasonable price.

Customer review rating 4.0/5

Minzhi C. Solo - 24/07/2020 Confirmed reviews ALL

Two-day stay at Sofitel Chengdu Taihe. Not the newest nor the most luxurious hotel. However, I am glad to see that the service quality has been kept at a good level despite the virus outbreak with very strict health checks in accordance with local health regulations. Breakfast was worth the price I paid for (RMB48), but not at a level where I would expect for Sofitel hotels.

Well located

Customer review rating 2.5/5

Roseta J. Friends - 06/02/2020 Confirmed reviews ALL

Hotel rooms were very nice. I was disappointed on several fronts. Accor and Sofitel are international. There should have been a greater effort put on hotel staff being able to speak English. I was not able to communicate with anybody, about any of my needs. Communication was by far the greatest difficulty..

Dear Guest Thank you for taking the time to share your comments with us,I am so apologized that you had an unhappy experience with us, Our hotel will take responsibility to improve the service part to avoid this situation happens again. If you come back next time please let me know, I am the Guest Experience Manager Light Luo, and My E-mail address is ge… Sincerely,

Very comfortable stay

TripAdvisor rating 5.0/5

Paradise05130027746 27/01/2020 TripAdvisor review

Stayed for 2 nights and our stay was very comfortable and pleasant The staff are very friendly and they guided us very well on where to go and what to do Special mention is Charlie who is the manager He made sure that we were very comfortable and asked us to contact him at any time should we need to. Packed a nice breakfast for us because left so early in the morning. Will surely return to this hotel. Just need a wider variety of vegetarian food both in room service menu and at breakfast

Dear Guest Thank you for taking the time to share your comments with us and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve and wish next time we will received 100% satisfaction from your stay. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future. Sincerely, Sofitel Chengdu Taihe

Great stay! Wonderful service from everyone!

Customer review rating 5.0/5

L.h. L. Business - 23/01/2020 Confirmed reviews ALL

We have been coming to Chengdu for many years and the Sofitel Taihe is by far our favorite hotel here. The services from all personnel at the hotel are exceptional. One particular individual that really stands out to our standards of a 5-star hotel here is Mr. Michael Wang from Concierge. He is so sincere, caring, professional, and detailed, and really makes us feel at home here. Thumbs up for Mr. Wang, along with the other employees at the Sofitel Taihe.

Dear Guest, Thank you for taking the time to share your comments and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future. Sincerely, Sofitel Chengdu Taihe

good view

Customer review rating 3.0/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

The view of the hotel is good since it is located in the front of the Jing Jiang River. I was staying in a junior suite which is quite spacious. Maybe the hotel is a bit old, the door of the shower of the room i was staying cannot be closed tightly and the water could flow out which is a negative experience. Regular checking and maintenance is recommended since it is important for enhancing the overall rating of the hotel.

Dear Guest Thank you for taking the time to share your comments with us,for our rooms and facilities is qualify as 5 star hotel standard. in addition, our hotel has been running 16 years and our staff offering good service is also a key point that lots of guests will come back. Sincerely, Sofitel Chengdu Taihe
Customer review rating 4.5/5

Jack L. Couples - 10/01/2020 Confirmed reviews ALL

People are very helpful, specially the one work at concierge, Mr.Michael ,he is very helpful.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Chengdu Taihe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Chengdu Taihe

Chengdu Sofitel Taihe Stay

TripAdvisor rating 5.0/5

janetU5882EN Family - 07/01/2020 TripAdvisor review

Our family of 8 recently enjoyed a relaxing stay at the Sofitel Chengdu Taihe in 3 Prestige Suites with daily Club access. The facilities were great and staff helpful when requests were made of them. Our only disappointment was to be initially allocated rooms on smoking floors when we had clearly requested a high floor with non smoking preferences - as is the case with our Accor Live membership profile settings. We arrived late in the night so there was no Accor Ambassador to help with the check-in, the overnight staff seemed to be a little overwhelmed by the lack of suitable prestige suites available - we were initially told that there was only one such type room on every floor - however upon checking on the fire escape diagram in the room you could clearly see other room configurations in the suite class setup. In the end they managed to bump one of the groups from the 7th Floor up to the 18th Floor. The others remained on 8th and 10th Floors respectively. Its annoying that in this day and age that hotels are not completely smoke free - passive smoke smells are not a great for the guests or the hotels ambiance and class.

Dear Guest Thank you for taking the time to share your comments with us,I am so apologized that you had an unhappy experience with us, Our hotel will take responsibility to improve the service part to avoid this situation happens again. If you come back next time please let me know, I am the Guest Experience Manager Light Luo, and My E-mail address is gem@sofitelchengdu.com Sincerely, Sofitel Chengdu Taihe

A very pleasant experience

TripAdvisor rating 5.0/5

richardW1421WK Family - 06/01/2020 TripAdvisor review

I almost had a perfect stay. The services we received were world class and the food was great. The only thing is the swimming pool is under renovation so can't be used. Also due to the renovation, there was very strong smell for the gym as well. Other than that, we has a great stay and will stay again in the future.

Highly comfortable stay

Customer review rating 4.5/5

Forrest C. Families - 31/12/2019 Confirmed reviews ALL

The hotel is located in the city centre, very convenient. The deco is classy and elegant. The room is spacious and very comfortable. The river view was amazing at night. The bed is relaxing, we slept very well. The hotel staff are highly friendly and helpful - excellent people. We had a great stay at the hotel. The little room for improvement is that the bathroom and toilet design in the family room is a bit strange to allow for little privacy. The number of TV channels are also limited.

Excellent

Customer review rating 4.5/5

Rajan L. Families - 26/12/2019 Confirmed reviews ALL

It was a beautiful experience. No complaints.

Overall good

Customer review rating 4.0/5

Chris C. Solo - 24/12/2019 Confirmed reviews ALL

Nice suite, nice breakfast, nice service, except for no early check-in

Dear Guest Thank you for taking the time to share your comments with us and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve and wish next time we will received 100% satisfaction from your stay. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future. Sincerely, Sofitel Chengdu Taihe

Beautiful amazing experience

Customer review rating 5.0/5

Vandana L. Families - 22/12/2019 Confirmed reviews ALL

Very good specially Light Lou took extra care for us Will visit again

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Chengdu Taihe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Chengdu Taihe

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