Sofitel Chengdu Taihe Hotel 5 stars

Customer review rating 4.6/5 2,744 reviews

Sofitel Chengdu Taihe
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Room 1

Number of guests
Children's age
ALL - Accor Live Limitless

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Wake up in central Chengdu

  • Dream cocooned in comfort

  • Champs Elysées Club

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • SHUANGLIU AIRPORTPaying
  • EARLY CHECK IN FROM 8AMPaying
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Jogging track
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Chengdu Taihe

15 Binjiang Middle Road
Sichuan Province
610016
chengdu
china

Tel: +862866669999

Fax: (+86)28/66663333

Check-in from 14h00

Check out up to 12h00

  • Public bus :  16/45/61/78/9 Jinjiang Hotel

  • Metro :  3 Xinnanmen Station

  • SOFITEL CHENGDU TAIHE :  3 Xinnanmen Station

  • By plane

    SHUANGLIU AIRPORT At 25km / 15.54 miles - Shuttle paying

GPS :30.647032, 104.069058

Our accommodation(s)

Sofitel Chengdu Taihe's 262 rooms and suites are stylishly designed and furnished with all the modern conveniences, including broadband. Business clients will feel at home in our fully-equipped Executive Rooms and Deluxe Suites. Inspiring river views. The soft embrace of the Sofitel. Sophisticated design. Sofitel Chengdu Taihe suites invite guests to revel in the luxury of space lounging in 5-star elegance at the heart of the city.

LUXURY ROOM, One King-Size Bed, City View, High Floor

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, One King-Size Bed, Low Floor

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

LUXURY ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

Tianfu Xuan Chinese Restaurant

Type of cuisine: null

Chinese Restaurant located on the 3rd floor. Serves authentic Cantonese and Sichuan cuisine.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BRASSERIE RESTAURANT

Type of cuisine: Dietary cuisine

Western Restaurant on the 2nd floor. Offers buffets and delicious a la carte specialties. Due to the impact of the pandemic, the operating time has been adjusted to Wednesday to Sunday, 5:30 pm to 10 pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Fuji Japanese Restaurant

Type of cuisine: Japanese

Japanese Restaurant located on the 2nd floor. Serves delicious sashimi and other exclusive specialties.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EXECUTIVE LOUNGE

Non contractual photo

Due to the pandemic the executive lounge is closed. You may enjoy happy hour and afternoon tea in the lobby bar on 1F. Happy hour runs from 6 pm to 8 pm, and afternoon tea is from 3 pm to 5 pm, every day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 480

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Sofitel Chengdu Taihe

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,744 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,212 reviews

best price

Customer review rating 4.6/5

L. X. Families - 17/08/2020 Confirmed reviews ALL

There is no enough parking slot.

It is a so so experience

Customer review rating 4.6/5

Joel Friends - 03/08/2020 Confirmed reviews ALL

It was not a good experience like the year before last year. Nothing prepared in advance before check in. Even told and required the relative benefit for the platinum member's benefit but the hotel did not provide accordingly, just explained since COVID-19.

Extremely competitive location with a reasonable price.

Customer review rating 4.6/5

Minzhi C. Solo - 24/07/2020 Confirmed reviews ALL

Two-day stay at Sofitel Chengdu Taihe. Not the newest nor the most luxurious hotel. However, I am glad to see that the service quality has been kept at a good level despite the virus outbreak with very strict health checks in accordance with local health regulations. Breakfast was worth the price I paid for (RMB48), but not at a level where I would expect for Sofitel hotels.

Well located

Customer review rating 4.6/5

Roseta J. Friends - 06/02/2020 Confirmed reviews ALL

Hotel rooms were very nice. I was disappointed on several fronts. Accor and Sofitel are international. There should have been a greater effort put on hotel staff being able to speak English. I was not able to communicate with anybody, about any of my needs. Communication was by far the greatest difficulty..

Dear Guest Thank you for taking the time to share your comments with us,I am so apologized that you had an unhappy experience with us, Our hotel will take responsibility to improve the service part to avoid this situation happens again. If you come back next time please let me know, I am the Guest Experience Manager Light Luo, and My E-mail address is ge… Sincerely,

Very comfortable stay

TripAdvisor rating 4.0/5

Paradise05130027746 27/01/2020 TripAdvisor review

Stayed for 2 nights and our stay was very comfortable and pleasant The staff are very friendly and they guided us very well on where to go and what to do Special mention is Charlie who is the manager He made sure that we were very comfortable and asked us to contact him at any time should we need to. Packed a nice breakfast for us because left so early in the morning. Will surely return to this hotel. Just need a wider variety of vegetarian food both in room service menu and at breakfast

Dear Guest Thank you for taking the time to share your comments with us and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve and wish next time we will received 100% satisfaction from your stay. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future. Sincerely, Sofitel Chengdu Taihe

Great stay! Wonderful service from everyone!

Customer review rating 4.6/5

L.h. L. Business - 23/01/2020 Confirmed reviews ALL

We have been coming to Chengdu for many years and the Sofitel Taihe is by far our favorite hotel here. The services from all personnel at the hotel are exceptional. One particular individual that really stands out to our standards of a 5-star hotel here is Mr. Michael Wang from Concierge. He is so sincere, caring, professional, and detailed, and really makes us feel at home here. Thumbs up for Mr. Wang, along with the other employees at the Sofitel Taihe.

Dear Guest, Thank you for taking the time to share your comments and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future. Sincerely, Sofitel Chengdu Taihe

good view

Customer review rating 4.6/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

The view of the hotel is good since it is located in the front of the Jing Jiang River. I was staying in a junior suite which is quite spacious. Maybe the hotel is a bit old, the door of the shower of the room i was staying cannot be closed tightly and the water could flow out which is a negative experience. Regular checking and maintenance is recommended since it is important for enhancing the overall rating of the hotel.

Dear Guest Thank you for taking the time to share your comments with us,for our rooms and facilities is qualify as 5 star hotel standard. in addition, our hotel has been running 16 years and our staff offering good service is also a key point that lots of guests will come back. Sincerely, Sofitel Chengdu Taihe
Customer review rating 4.6/5

Jack L. Couples - 10/01/2020 Confirmed reviews ALL

People are very helpful, specially the one work at concierge, Mr.Michael ,he is very helpful.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Chengdu Taihe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Chengdu Taihe

Chengdu Sofitel Taihe Stay

TripAdvisor rating 4.0/5

janetU5882EN Family - 07/01/2020 TripAdvisor review

Our family of 8 recently enjoyed a relaxing stay at the Sofitel Chengdu Taihe in 3 Prestige Suites with daily Club access. The facilities were great and staff helpful when requests were made of them. Our only disappointment was to be initially allocated rooms on smoking floors when we had clearly requested a high floor with non smoking preferences - as is the case with our Accor Live membership profile settings. We arrived late in the night so there was no Accor Ambassador to help with the check-in, the overnight staff seemed to be a little overwhelmed by the lack of suitable prestige suites available - we were initially told that there was only one such type room on every floor - however upon checking on the fire escape diagram in the room you could clearly see other room configurations in the suite class setup. In the end they managed to bump one of the groups from the 7th Floor up to the 18th Floor. The others remained on 8th and 10th Floors respectively. Its annoying that in this day and age that hotels are not completely smoke free - passive smoke smells are not a great for the guests or the hotels ambiance and class.

Dear Guest Thank you for taking the time to share your comments with us,I am so apologized that you had an unhappy experience with us, Our hotel will take responsibility to improve the service part to avoid this situation happens again. If you come back next time please let me know, I am the Guest Experience Manager Light Luo, and My E-mail address is gem@sofitelchengdu.com Sincerely, Sofitel Chengdu Taihe

A very pleasant experience

TripAdvisor rating 4.0/5

richardW1421WK Family - 06/01/2020 TripAdvisor review

I almost had a perfect stay. The services we received were world class and the food was great. The only thing is the swimming pool is under renovation so can't be used. Also due to the renovation, there was very strong smell for the gym as well. Other than that, we has a great stay and will stay again in the future.

Highly comfortable stay

Customer review rating 4.6/5

Forrest C. Families - 31/12/2019 Confirmed reviews ALL

The hotel is located in the city centre, very convenient. The deco is classy and elegant. The room is spacious and very comfortable. The river view was amazing at night. The bed is relaxing, we slept very well. The hotel staff are highly friendly and helpful - excellent people. We had a great stay at the hotel. The little room for improvement is that the bathroom and toilet design in the family room is a bit strange to allow for little privacy. The number of TV channels are also limited.

Excellent

Customer review rating 4.6/5

Rajan L. Families - 26/12/2019 Confirmed reviews ALL

It was a beautiful experience. No complaints.

Overall good

Customer review rating 4.6/5

Chris C. Solo - 24/12/2019 Confirmed reviews ALL

Nice suite, nice breakfast, nice service, except for no early check-in

Dear Guest Thank you for taking the time to share your comments with us and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve and wish next time we will received 100% satisfaction from your stay. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future. Sincerely, Sofitel Chengdu Taihe

Beautiful amazing experience

Customer review rating 4.6/5

Vandana L. Families - 22/12/2019 Confirmed reviews ALL

Very good specially Light Lou took extra care for us Will visit again

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Chengdu Taihe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Chengdu Taihe

Excellent

TripAdvisor rating 4.0/5

LowCC Couples - 24/11/2019 TripAdvisor review

Rooms are well appointed and clean. Everything in the room worked. The service was outstanding, especially house-keeping. The staff at reception, concierge and restaurant were equally prompt and efficient. Breakfast is good with a wide selection of western and Chinese cuisine, and nice coffee. Our pre-request for a non-smoking floor was granted. In fact, the whole hotel is non-smoking, which is a rarity in China. The hotel may be relatively old, but very well maintained. Overall, a very comfortable and memorable hotel stay. Would definitely return if visiting Chengdu again.

Only gets better

TripAdvisor rating 4.0/5

garywO1267CR Couples - 11/11/2019 TripAdvisor review

The Chengdu region is a very interesting area to visit. This is the third time to stay at this hotel in the past three weeks. It is a great hotel with a, great central location, five star accommodation and extremely helpful staff who were only too eager to help and advise regarding scenic attractions and nearby restaurants. The perfect hotel.

Nice Hotel, Nice People, Very good lounge

TripAdvisor rating 4.0/5

SteveCFP Business - 10/11/2019 TripAdvisor review

This is my second stay at this hotel and it was just as good as the first. The building and the rooms are very nice and I received an upgrade to a junior suite, which was very welcome. The executive lounge is one of the better ones I have experienced and the complimentary food and drinks were to a very high standard. All the staff were very helpful and friendly and made my stay a real pleasure. They are a real credit to the hotel and the brand. One tiny gripe is that there was clearly so minor celebrity expected at the hotel on the second evening of my stay and despite the fact that he/she/they had not arrived at the hotel yet there was a welcoming party by the elevators who had the job of stopping us mere mortals using them, just in case the VIP turned up. I actually find it very offensive, as a very loyal user of Accor hotels, to be treat as a second class citizen. Apart from that, I highly recommend this hotel.

Great stay!

Customer review rating 4.6/5

Victor Couples - 09/11/2019 Confirmed reviews ALL

Everything was great: service, location, etc.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Chengdu Taihe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Chengdu Taihe

Comfortable stay but we expected more

TripAdvisor rating 4.0/5

stchia Friends getaway - 28/10/2019 TripAdvisor review

The hotel is dated and is in need of a refurbishment. The breakfast buffet spread was not up to expectation. We received a room upgrade and was grateful for it. Location of hotel is not bad as it is relatively near to places like Kuan Zhai Alley and Chunxi Road.

Good intentions average execution

TripAdvisor rating 4.0/5

Adil M Solo travel - 28/10/2019 TripAdvisor review

At a Sofitel, you'd expect a premium service and product. The staff here were eager to help, good manners etc. (especially Hotel Manager, Kim) but the actual hotel is old and run down a little, certainly not 5 or even 4 star level. The sauna is a small room with visible dirt (mud, broken pieces of wood etc. under the seats) and the rooms don't have operational AC!! I was in a suite and it had an AC dial but did not actually do anything to the temperature as it is centrally monitored (21 degrees, which makes it too hot for me to sleep). The hotel manager got housekeeping to open a window for me but the hotel is close to the highway so even at a high floor suite, it was noisy. The Sofitel Club is an absolute disappointment, apart from the high floor, the rest is poor from food to drinks. The normal breakfasts in the lobby is far better. Overall, the staff was trying to be helpful (not very good English unfortunately) but the Hotel itself needs to be renovated or downgraded to a 3 star.

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