ibis Den Haag City Centre 3 stars

Customer review rating (ALL Rating) 4.3/5 1,247 reviews

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Description

Hotel extras

  • In the heart of the city

  • Just 10 minutes from the beach

  • Modern rooms with air conditioning

  • Breakfast served until 12:00

  • Reception open 24 hours a day

Our accommodation(s)

Hotel location

ibis Den Haag City Centre

Jan Hendrikstraat 10
2512 GL DEN HAAG
Netherlands

GPS:52.075916, 4.307236

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS KITCHEN

During the day, our restaurant offers a themed approach to food, with themes varying from one ibis to another. Sit down, enjoy a drink or a bite to eat in a nice, friendly place. What could be simpler !

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,247 reviews

TripAdvisor Rating  4.0/5  1,314 reviews

Great hotel

Customer review rating 4.5/5

Blackers Friends - Confirmed reviews ALL

Comfortable bed, lovely en-suite, brilliant staff.

Dear Guest, Thank you for taking the time to review your stay. We are pleased that your experience was enjoyable and that our team members were able to make it even more special. We are very sorry for the delay experienced during the breakfast service and have shared your feedback with our team; we will work on ensuring that we don't have similar shortcomings in the future. We are looking forward to welcoming you again. All the best! Team ibis Den Haag City Centre

Disappointing

TripAdvisor rating 3.0/5

Patricia S TripAdvisor review

The staff were really nice and helpful, food at the bar was acceptable. The room was small, hot, stuffy and basic, and overlooked quite a noisy road. We had to ask for a fan (no aircon) ask for a kettle (no tea/coffee making facility) and although we were given mugs with the kettle, we were not given any tea or coffee! Thank goodness I travel with supplies. Nowhere to put anything, they obviously assume people only stay one or two nights, we had 9 nights (for a sports tournament) and found the lack of space challenging, we were provided with about a dozen coat hangers, at least there was hanging space! A double room with only one chair is an interesting concept. Room servicing was minimal, bed thrown together, clean towels provided, dirty cups not dealt with except by us. And for a Accor to claim they are trying to be planet friendly, the plastic bathroom was something to behold. Along with plastic tables and chairs I did not see much that was environmentally friendly. Breakfast had a good variety and the staff were able to provide me with gluten free rolls every morning for which I was very grateful, shame there were no other specific GF foods so thank goodness for the cheeses, ham and eggs. Overall disappointing, on the plus side, easy to access places of interest, trams and restaurants.

Dear Patricia, Thank you for your review. We are pleased that our team's friendliness and helpfulness stood out to you during your stay. It's rewarding to know that our efforts to provide a welcoming atmosphere are appreciated. However, we regret that some aspects of your experience did not meet the standards you expected. Our rooms are designed to be compact and efficient, we regret if this felt limiting during your longer stay and have noted your feedback. Additionally, our central air system is meant to ensure a comfortable climate and we regret if your room was warmer than you would have liked. Concerning the room amenities, we provide coffee and tea-making facilities in our Premium rooms and always encourage our guests to reach out to our 24-hour reception for any additional requirements they might have. Furthermore, we are continuously working on our sustainability practices to minimize our environmental impact. Your remarks are taken to heart as we strive to enhance our guest experience. Nevertheless, we are delighted that you enjoyed the variety of the breakfast and found our location convenient for accessing local attractions and public transport. The Hague has a rich array of cultural and historical sites to offer, and we are glad you could take advantage of this during your stay. We hope to welcome you back in the future. Best wishes, Team ibis Den Haag City Centre

Well located, medium stay

Customer review rating 3.0/5

Louis Business - Confirmed reviews ALL

Room smelt smokey, airco didn’t work. Bad pillows (way too soft, no support whatsoever) and hairs on towel. Toilet didn’t flush properly and soap dispenser needed fixing. Breakfast was somewhat basic but okay. Staff was friendly. A lot of noise in neighbourhood, did not go well with broken airco (window had to be open).

Dear Louis, Thank you for taking the time to share your feedback. We are pleased that you found our location convenient and appreciated the friendliness of our staff. Our team strives to provide a warm and welcoming environment for all our guests. However, we are sorry that your stay did not fully meet your expectations. We understand the importance of a fresh and welcoming room atmosphere, and we apologize for the smoke odor you experienced. Furthermore, we regret to hear about the issues with the air conditioning and are currently reviewing our maintenance procedures to ensure all rooms meet our standards. Additionally, the reported condition of the towel and cleanliness concerns are not up to our usual standards, and we have addressed this with our housekeeping team to prevent such instances in the future. We value your feedback as it helps us improve and continue providing excellent service to our guests. We hope to have the opportunity to welcome you back. With very best wishes, Team ibis Den Haag City Centre

Great location and nice hotel

Customer review rating 5.0/5

Laura P. Friends - Confirmed reviews ALL

Hotel staff extremely helpful and welcoming. Hotel clean and in a great location. Would have been nice to have tea/coffee in room.

Dear Laura, We would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear that the location of our hotel was convenient for you and that you found our team to be helpful and welcoming. It's always rewarding to know that our efforts to maintain cleanliness and support sustainable initiatives are recognized and appreciated by our guests. However, we note your comment regarding the absence of tea and coffee making facilities in your room. While we do offer these amenities in our Premium rooms, we understand the comfort it can add to the experience and will consider this feedback for future improvements. It is also delightful to learn that you are a member of the ALL – Accor Live Limitless loyalty programme and would recommend it to others. Your support means a great deal to us and we are proud to provide a service that earns such commendation. We hope to welcome you back. Best wishes, Team ibis Den Haag City Centre

Customer review rating 1.0/5

Lise B. Business - Confirmed reviews ALL

In general, the kindness of personnel is missing - I just spoke on the phone with the reception and they were not kind but rude. Not wanting to spell out Ibis email address in a clear manner.

Dear Lise, Thank you for taking the time to share your review. It saddens us deeply that your interactions with our personnel did not meet the warm, welcoming standards we strive to uphold. Our team is trained to deliver service with the utmost respect and kindness, and it is disheartening to hear that this was not reflected during your communication with us. We regret to hear that there was a delay in providing your invoice as promised. Timeliness and accuracy in our administrative processes are important, and we apologize for any inconvenience this may have caused you. We understand how essential it is to receive such documents promptly. We hope to have the opportunity of welcoming you back for a more memorable stay. Kind regards, Team ibis Den Haag City Centre

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Other web-users rate our hotel

  • 1,078 reviews 9.1/10 Location
  • 1,427 reviews 5.8/10 Room
  • 958 reviews 8.6/10 Service
  • 19 reviews 8.4/10 WiFi
  • 568 reviews 5.6/10 Cleanliness
  • 544 reviews 8.1/10 Breakfast
  • 58 reviews 9.3/10 Bar

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