ibis Heilbronn City 2.5 stars

Customer review rating (ALL Rating) 4.5/5 710 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE-certified hotel

  • 24/7 free WIFI

  • Free, secured bicycle storage

  • Easy access by public transport. 300 meters away from the train station

  • 2.05 m high parking garage for E10.00 per night

Our accommodation(s)

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Hotel location

ibis Heilbronn City

Bahnhofstrasse 5
74072 HEILBRONN
Germany

GPS:49.14254, 9.213899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Cozy bar for small snacks and cool drinks

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  710 reviews

TripAdvisor Rating  4.0/5  328 reviews

A good central hotel

Customer review rating 4.5/5

Iain Business - Confirmed reviews ALL

Everything was good. A nice clean room and even though the hotel is very central is was nice and quiet. The breakfast was good.

Dear IAIN D., We very much appreciate your comments regarding your stay at the ibis Heilbronn City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annette Koeberlin General Manager ibis Heilbronn City AccorInvest Germany GmbH Bahnhofstraße 5 · 74072 Heilbronn · Deutschland T +4…-0 · F +4…333 h3… ibis.com · accorhotels.com

Nice location

Customer review rating 5.0/5

Ruediger Solo - Confirmed reviews ALL

Nice location, railway station, city centre and river all in close walking distance. Very friendly and helpful staff, nice clean room and awesome breakfast - all fresh prepared and nicely presented

Dear Ruediger, we are delighted to hear that you enjoyed our convenient location, friendly staff, clean rooms, and awesome breakfast. We strive to provide a memorable experience for all our guests. Thank you for your kind words. Best regards, ibis Heilbronn City

Good location and friendly staff

Customer review rating 4.5/5

Kat Business - Confirmed reviews ALL

Happy as ever with this hotel, all staff are friendly and capable. Room clean and comfortable.

Dear Kat, thank you for your positive review of ibis Heilbronn City. We are delighted to hear that you found our location convenient and our staff friendly and capable. We are also glad that your room was clean and comfortable. We appreciate your feedback and hope to welcome you back in the future. Best regards, ibis Heilbronn City.

Good place, great staff

TripAdvisor rating 5.0/5

Marc270287 TripAdvisor review

The staff was the best, very professional and polite. We had a group of 20 people which is not easy to deal with. They handled it perfectly, service was great. We are staying there on a regular basis with big groups. Location is good and central.

Dear Marc, thank you very much for this positive review. We loved to have you and your collegues in our hotel and at our bar, it was great fun to give you the best service! We are looking forward for your next stay! greetings from Heilbronn Annette Koeberlin GM

Good hotel

Customer review rating 4.0/5

Ozkan A. Business - Confirmed reviews ALL

I was satisfied with the hotel. However, one morning I used the waffel maker while having breakfast. I didn't know how much would flow into the hot section. I couldn't find anyone to ask. Since I added too much, the mixture overflowed and the machine got a little dirty. The lady on duty who came later got angry at me and got a little harsh. I am not a cook or a waiter. I'm not a professional cook at all. I am a customer of the hotel. I thought he should have been a little more gentle or that he should have quietly done his duty, cleaning. I think such behavior towards the customer is not right. I wanted to share this incident I experienced to protect the quality of your beautiful hotel.

Dear OZKAN A., We very much appreciate your comments regarding your stay at the ibis Heilbronn City. It is always a pleasure to receive (positive) feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I appology the reaction of our Service person which wasn`t professional at all - also this point we will take to improve the service delivery in our house! Only if we know about the guest experiences, we can become better! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annette Koeberlin General Manager ibis Heilbronn City AccorInvest Germany GmbH Bahnhofstraße 5 · 74072 Heilbronn · Deutschland T +4…-0 · F +4…333 h3… ibis.com · accorhotels.com

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Other web-users rate our hotel

  • 325 reviews 9.1/10 Location
  • 388 reviews 6.9/10 Room
  • 374 reviews 9.1/10 Service
  • 8 reviews 8.4/10 WiFi
  • 267 reviews 9.1/10 Breakfast
  • 201 reviews 5.7/10 Comfort
  • 185 reviews 8.1/10 Cleanliness

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