Dear JOERI D., Thank you for taking the time to tell us about your experience at the ibis Hamburg Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We very much regret that you found the restaurant closed. Because we want to offer at least something, we decided to offer these dishes knowing that it is not up to the standard that our guests have gotten used to. Unfortunately, the effects of the pandemic are not leaving our hotel unaffected. But we hope to be able to offer all kinds of food from our kitchen again in the future. Thanks again for reviewing your stay, we would be more than happy to welcome you again in our Ibis Hamburg Airport. Sincerely Wolfgang Klammer - Front Office Manager

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Hamburg Airport. I am sorry that we failed to deliver the correct room type. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Wolfgang Klammer - Front Office Manager

Dear Mr D., Thank you for taking the time to tell us about your experience at the ibis Hamburg Airport. We are so sorry that we haven't been able to offer the offered room type; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Wolfgang Klammer Front Office Manager