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ibis Hamburg Airport Hotel 2 stars

Customer review rating 4.3/5 3,679 reviews

ALLSAFE approved hotel

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Room 1

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ibis Hamburg Airport
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+ 14 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Problem-free parking in the hotel's underground parking lot (chargeable)

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Snack & beverage machinePaying
Business services
  • Copy/print service available
Information message

Hotel location

ibis Hamburg Airport

Alsterkrugchaussee 445
22335 hamburg
germany

Tel: +4940219890

Fax: (+49)40/21989555

Check-in from 15h00

Check out up to 12h00

  • Bus 174 :  Bus 174 ROENTGENSTRASSE

  • S1 :  S1 Flughafen

  • By plane

    HH FUHLSBUETTEL At 0.8km / 0.5 miles

  • By car

    HAMBURG STAPELFELD At 16km / 9.94 miles

  • By car

    HH SCHNELSEN NORD At 3.7km / 2.3 miles

  • By train

    BAHNHOF ALTONA At 18km / 11.19 miles

  • By train

    HAUPTBAHNOF HAMBURG At 10km / 6.21 miles

GPS :53.621787, 10.009918

Our accommodation(s)

Whether you need to recover from a long flight or relax after a long day, you'll always get a restful night's sleep at the ibis Hamburg Airport hotel. The hotel has 157 soundproofed rooms with free WIFI and TV with a wide range of Sky channels.

Rooms with 1 double bed

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Rooms with twin beds

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Family room with a double bed and an extra bed for a child

  • Max. number of persons: 3
  • Area: From 16 m² / 172 sq ft
Rooms

Our restaurants and bars

BAR

Non contractual photo

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Hamburg Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,679 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,324 reviews

Easy B.

Customer review rating 4.5/5

Easy B. Couples - 26/10/2020 Confirmed reviews ALL

Quick, easy and comfortable stay.

Hotel is near where my son lives so when I fly in it is extremely handy.

Customer review rating 5.0/5

Penny L. Solo - 10/10/2020 Confirmed reviews ALL

Staff very friendly and helpful as always. Hotel clean. Reduced choice at breakfast due to virus wad better than I had expected. Pillows were extremely uncomfortable unfortunately

Consistently good value for money.

Customer review rating 4.5/5

John Families - 29/09/2020 Confirmed reviews ALL

I have stayed here on many occasions over the years as the location is very convenient for me: Airport just an easy 15 minutes walk away, easy access to the city with public transport. Reception staff are friendly and helpful, rooms are well maintained and quiet, especially those facing the rear of the hotel. The pandemic has understandably curtailed many of the in-house services, eg the cosy bar is closed, restaurant service limited to breakfast, room makeup not on a daily basis (however, fresh towels are available on request at reception). Suggestion: advise guests on checking in or when booking what services are available and how to avail of them rather than guests having to enquire during their stay. One question though: The room rate advertised in front of the hotel on the illuminated sign board showed EUR67 for a single or double room. However, the cheapest rate for Accor members when booking on the ALL site was EUR68.40, I’d be interested to know why there was this discrepancy.

Dear Mr B., We very much appreciate your comments regarding your stay at the ibis Hamburg Airport. Regarding the prices: the price showing on the sign board outside is actually the cheapest available rate that we offer. This rate that is unfortunately not always available. Besides this we are very happy that you felt comfortable in our hotel. We will definitely consider your suggestions though and try to improve on how to advise guests what services are available in these challenging times. And I myself am happy that I was able to assist you with using your earned points for the payment of your stay. I really hope that next time you can use them directly when making a reservation without any technical difficulties. Once again, thank you for your comments, we hope to welcome you back to our hotel very soon! Stay safe! Best regards Wolfgang Klammer

alles okay

Customer review rating 4.0/5

W. P. Families - 25/09/2020 Confirmed reviews ALL

alles okay!

Sehr geehrter Herr P., Vielen Dank für die tolle Bewertung, die Sie unserem Hotel gegeben haben. Ihre positive Würdigung haben wir an unseren Kollegen - Nestor ist übrigens korrekt :-) - weitergeleitet. Auch in seinem Namen darf ich mich bedanken. Wir sind begeistert, dass es Ihnen in unserem Haus so sehr gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Wolfgang Klammer – Front Office Manager

Well suited for my needs

Customer review rating 4.0/5

Andre Business - 24/09/2020 Confirmed reviews ALL

Always a pleasure. Currently restrictions are a shame but staff is doing all possible to make one stay pleasurable.

Sehr geehrter Herr B., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Hamburg Airport. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Gleichzeitig bedauern wir, dass eine/r unserer KollegInnen einen wohl nicht allzu guten Tag erwischt hatte. Sie haben natürlich recht, generell gibt es keinen Anlass penibelst auf Frühstückszeiten rumzureiten. Aktuell schon mal gar nicht. Das werden wir im Team besprechen. Haben Sie nochmals Dank für Ihre Anmerkungen, wir würden würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Wolfgang Klammer

Overnight stay

Customer review rating 4.5/5

Chris C. Friends - 20/09/2020 Confirmed reviews ALL

The hotel was clean and comfortable, and the bedroom was fine as always. The only negative on this trip was that the bar and restaurant were closed on the evening we arrived and we had no notification of this prior to our arrival, which would have given us the chance to eat before arriving at the hotel. The restaurant was open for breakfast the next morning, which was strange as we were told it was closed the previous evening due to Covid restrictions, but these were surely in existence the next morning?

Dear Mr C., Thank you for taking the time to share your feedback. We are really sorry that you had to find out that restaurant and bar were closed once you arrived. It is actually not closed due to covid restrictions but covid-19 definitely has an impact on our hotel and the way we have to manage it. We hope that a better occupancy will help us to reopen bar and restaurant as soon as possible. Sincerely Wolfgang Klammer - Front Office Manager
Customer review rating 3.5/5

Jk Business - 17/09/2020 Confirmed reviews ALL

Alles ok

Sehr geehrter Herr K., Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Wolfgang Klammer – Front Office Manager

Short stay in Hamburg

Customer review rating 4.0/5

R S. Friends - 30/08/2020 Confirmed reviews ALL

Stayed here as needed to be at airport for an early flight. All usual Ibis, clean and you know what you'll get. Usual annoying virus rules, same as everywhere pretending they're keeping us safe. Ridiculous notion, fed up with this virus paranoia.

Dear Mr S., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely Wolfgang Klammer - Front Office Manager

Awful cancellation policy

Customer review rating 0.5/5

A. B. Friends - 22/03/2020 Confirmed reviews ALL

Due to COVID 19 we had to cancel . No money no vouchers nothing .. no customer experience.

Dear Mr Bucos, the spreading oft he corona virus COVID-19 presents all of us with special challenges. The safety and well-being of our guests and employees is always our top priority. We are really sorry but we did not have any travelling restrictions at the time you were supposed to check in. So we had the usual cancellation policy in place. This is why you could not cancel your reservation without penalties. We did make a refund of 10% to your credit card though. Thank you for your understanding. Best regards Ibis Hamburg Airport

Friendly comfortable hotel

Customer review rating 4.5/5

Ralph V. V. Couples - 16/03/2020 Confirmed reviews ALL

Mattresses very comfortable, Shower very nice, Parking available, good restaurant and bar. Very friendly personal, attractive pricing, very close to Hamburg Airport.

Dear RALPH VON V., we very much appreciate your comments regarding your stay at the ibis Hamburg Airport. Thank you for your kind feedback, we hope to see you again soon for another magnifique journey with us. Sincerely Wolfgang Klammer - Front Office Manager

Very helpful staff, clean throughout. Quiet rooms

Customer review rating 5.0/5

Stephen T. Solo - 03/03/2020 Confirmed reviews ALL

Very happy with my stay, my second time staying here. Both times I found the staff to be very helpful, hotel and room very clean.

Dear STEPHEN T., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Sincerely Wolfgang Klammer - Front Office Manager

Convienent for Airport

Customer review rating 4.0/5

M. Business - 27/02/2020 Confirmed reviews ALL

Good hotel for an early flight, comfortable, clean, Staff pleasant enough, a good nights sleep.

Dear PETER M., We very much appreciate your comments regarding your stay at the ibis Hamburg Airport. Thank you for your kind feedback, we hope to see you again soon for another magnifique journey with us. Sincerely Wolfgang Klammer - Front Office Manager

Gut

Customer review rating 3.5/5

Clarissa B. N. Families - 22/02/2020 Confirmed reviews ALL

Gut

Sehr geehrte Frau N., Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Wolfgang Klammer – Front Office Manager

the night could have been better

Customer review rating 2.5/5

Jutta R. Business - 21/02/2020 Confirmed reviews ALL

all was good except the mattress. seems an elephant has slept there before. It need to be exchanged as I told the reception

Dear JUTTA R., Thank you for taking the time to tell us about your experience at the ibis Hamburg Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will have a look at the beds mattress and change it afterwards. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Wolfgang Klammer

excellent

Customer review rating 5.0/5

Ela Business - 17/02/2020 Confirmed reviews ALL

Very clean hotel, nice rooms, friendly and helpful service

Dear ANNA K., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Sincerely Wolfgang Klammer - Front Office Manager

Hamburg travel Feb 2020

Customer review rating 4.0/5

Andrew H. Business - 13/02/2020 Confirmed reviews ALL

Good helpful reception desk, clean comfortable rooms.

Dear Mr H., We very much appreciate your comments regarding your stay at the ibis Hamburg Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wolfgang Klammer - Front Office Manager

Very Comfortable Stay

TripAdvisor rating 5.0/5

Adrian B 04/02/2020 TripAdvisor review

One night at this hotel. Staff very friendly and helpful. Room and bathroom very clean. Good Continental buffet breakfast. Bed linen clean, bed comfortable. Woken early by doors slamming shut - that was the only downside. Would be good if there was a way to make doors closing less noisy.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Wolfgang Klammer - Front Office Manager

Staff absolutely unprofessional

TripAdvisor rating 1.0/5

sahmadde Business - 04/02/2020 TripAdvisor review

Bar / Restaurant staff absolutely unprofessional (nagging and calling guest as greedy) Making INAPPROPRIATE coments about restaurant guest. Service at bar was absolutely unprofessional (No quality drinks)

Dear, Thank you for taking the time to tell us about your experience at the ibis Hamburg Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Wolfgang Klammer - Front Office Manager

Great stuff but there is space for improvements

Customer review rating 3.5/5

M. Business - 03/02/2020 Confirmed reviews ALL

The stuff was great and very welcome but I've had issues with the pillows in the room where they were too small or too big and got my neck pain. A dry cleaning or a place where you could iron your shirts would have been great.

Dear LAZAR SINEVICI M., We very much appreciate your comments regarding your stay at the ibis Hamburg Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for the comments regardind the pillows and a place for ironing as well, we will discuss this with the manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Wolfgang Klammer - Front Office Manager

Very Comfortable Stay

Customer review rating 5.0/5

Adrian B. Solo - 03/02/2020 Confirmed reviews ALL

Everything was good for my one night stay, and in my opinion the service cannot be improved. Guests departing early were noisy closing the bedroom door, maybe there is a way to make the closing of the doors less noisy. I was woken early which was a shame. Staff, food, bar and cleanliness of room & bathroom were excellent.

Dear Mr B., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will have a discussion with our maintenance service regarding the noisy doors, maybe there is a way to fix this. We hope to welcome you back to our hotel very soon! Sincerely Wolfgang Klammer - Front Office Manager

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