ibis Hamburg Airport 2 stars

Customer review rating (ALL Rating) 4.3/5 1,086 reviews

Hotel extras

  • An ALLSAFE certified hotel

  • Problem-free parking in the hotel's underground parking lot (chargeable)

  • No hesitation to take the possibility to go outside

  • Very good bus connection to airport, only 2 stations, charge under 2.- Euro

  • International speaking staff

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Hamburg Airport

Alsterkrugchaussee 445
22335 HAMBURG
Germany

GPS:53.621787, 10.009918

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Ibis Kitchen

Weekdays from 5 PM to 10 PM, we offer a la carte dishes to suit all tastes.

Our accommodation(s)

Whether you need to recover from a long flight or relax after a long day, you'll always get a restful night's sleep at the ibis Hamburg Airport hotel. The hotel has 157 soundproofed rooms with free WIFI and TV with a wide range of Sky channels.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,086 reviews

TripAdvisor Rating  4.0/5  1,338 reviews

the rooms are showing their age

Customer review rating 4.0/5

Adberger Business - Confirmed reviews ALL

Always staying here when for business around the corner. While the reception is in tip top conditions the rooms are slowly but surly showing their age. My room this time 304 was very perceptible to noises in other rooms or on the corridor. one night wired scratchy noises from the outer walls woke me while another night the squeaking wall panel to my neighbour above made me jump out of bed. Also the ceiling lights are rather noisy and loud. water pressure in my shower was not amazing. Anyway, the value for money especially as a member is still good. The rooms just start to need some TLC.

Terrible: cheapest ever decoration, poor quality bedding, totally overpriced

Customer review rating 1.5/5

Shiela Families - Confirmed reviews ALL

Terrible from start to finish.

Dear SHIELA J., Thank you for taking the time to tell us about your experience at the ibis Hamburg Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Wolfgang Klammer - Front Office Manager

Very bad location

Customer review rating 1.0/5

Anonymous Friends - Confirmed reviews ALL

Very far to walk from the airport, no signs showing the way, walkway partly dark and not very safe to walk alone. No shuttle available for early flight, need to pay 11 Euro for taxi. Restaurant and bar closed, no food facility close by, no supermarket.

Dear SHEILA E., Thank you for taking the time to tell us about your experience at the ibis Hamburg Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wolfgang Klammer - Front Office Manager

Convenient location

Customer review rating 4.5/5

Stephanie P. Families - Confirmed reviews ALL

Convenient location for one night stay over near airport.

Dear STEPHANIE P., We very much appreciate your comments regarding your stay at the ibis Hamburg Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Wolfgang Klammer

serves the purpose

Customer review rating 5.0/5

Thomas Couples - Confirmed reviews ALL

friendly, quick check-in, good food

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Other web-users rate our hotel

  • 466 reviews 8.6/10 Location
  • 586 reviews 6.5/10 Room
  • 661 reviews 8.7/10 Service
  • 14 reviews 9.3/10 WiFi
  • 289 reviews 7.9/10 Breakfast
  • 284 reviews 7.6/10 Cleanliness
  • 142 reviews 3.3/10 Food
  • 134 reviews 6/10 Value

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