Grand Mercure Puka Park Resort 4 stars

Customer review rating 4.6/5 4,390 reviews

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Grand Mercure Puka Park Resort
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Room 1

Number of guests
Children's age

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Hotel extras

  • Complimentary internet

  • Enjoy the award winning Miha restaurant

  • Recreation centre with a pool, spa, sauna and gym

  • Central location between all of the Coromandel Peninsulas top activities

  • Meetings in Grand Style, Puka Park Resort provides the perfect setting for a conference

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLANDPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Golf
  • Outdoor tennis court
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Grand Mercure Puka Park Resort

42 Mount Avenue
3546
pauanui beach
new zealand

Tel: +6478648088

Fax: (+64)7/8648112

Check-in from 15h00

Check out up to 11h00

  • By plane

    AUCKLAND At 150km / 93.21 miles - Shuttle paying

  • By plane

    PAUANUI AIRFIELD At 1km / 0.62 miles

  • By car

    HIGHWAY 25 At 12km / 7.46 miles

GPS :-37.030728, 175.867531

Our accommodation(s)

Enjoy the beauty of the New Zealand bush and choose from one of the 42 chalets all nestled into the native fauna. The terrain is steep in parts therefore please advise at the time of booking if you have any special requirements.

Tawa Treehut

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: Forest view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities

Rimu Chalet

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Forest view *
  • Most of the accommodation: Balcony *

* Subject to availability

Kauri Chalet

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Forest view *
  • Most of the accommodation: Balcony *

* Subject to availability

Studios

Our restaurants and bars

MIHA RESTAURANT AND BAR

Type of cuisine: International

Miha Restaurant is renowned for delectable cuisine and intimate ambience, enjoyed inside or outside on the deck. Miha offers a la carte dining for breakfast, lunch and dinner, with a large wine list and attentive staff.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MIHA RESTAURANT AND BAR

Non contractual photo

With beautiful bay windows providing stunning panoramic views across the Coromandel Ranges and Pauanui Beach, the House Bar is the ideal place for a relaxing drink after a fun-filled day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 153

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Grand Mercure Puka Park Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,390 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,057 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Beautiful location but the dinner service was lacking.

Customer review rating 4.6/5

Anonymous Couples - 19/01/2021 Confirmed reviews ALL

The room was very clean and well appointed, however the windows and frames are quite dirty in the room and in the restaurant. Additionally, the glasses and cutlery were not replaced during the daily service of the room. When dining in the restaurant, the server didn't seem to know where to put us despite having booked previously and the wait time for food was an unreasonably long time especially as the restaurant was quiet. There were a lot of tables being left uncleared and the servers didn't appear to have had appropriate training for their roles e.g. simple things like looking at tables to see what stage they are at etc. The dessert we ordered had clearly not been processed when we initially ordered it but we didn't receive an apology. Apart from the dinner service, we really enjoyed our stay.

Location is great being within walking distance to beach

Customer review rating 4.6/5

Leeare T. Couples - 19/01/2021 Confirmed reviews ALL

We loved the rooms nestled in the bush and the hotel is in a beautiful location. The dining room area decor was a bit tired and could do with a refresh I think and also the dinner menu could be made a bit nicer. The food on offer seemed a bit dated and the selection a bit limited. Overall though we enjoyed our stay and the staff were all very nice and helpful.

Well located

Customer review rating 4.6/5

Lau Families - 18/01/2021 Confirmed reviews ALL

Fantastic experience

Excellent room top receptionist

Customer review rating 4.6/5

Ma… Couples - 17/01/2021 Confirmed reviews ALL

Restaurant for dinner was terrible, we booked and still waiting near 2 hours husbands King fish was pre frozen and not cooked properly dry etc, your side dish duck fat potatoes is a joke 4 half very small potatoes at $9 a joke.

Return visit for birthday gathering

Customer review rating 4.6/5

Tam S. Friends - 16/01/2021 Confirmed reviews ALL

We treated 3 couples for my husband's 65th birthday

Perfect relaxing holiday in an outstanding venue!

Customer review rating 4.6/5

Trevor A. C. M. Couples - 16/01/2021 Confirmed reviews ALL

Once again Puka Park has exceeded our already high expectations - we had a wonderful stay and can't thank the entire Puka Park team enough. We love the location. Our accommodation was fantastic (what an amazing environment), the food was really great and the staff made our stay and 36 anniversary very special. Thank you!

Awesome stay

Customer review rating 4.6/5

Anonymous Couples - 14/01/2021 Confirmed reviews ALL

Such a beautiful relaxing stay. Amazing quiet spot. Friendly great staff

Dear Kayley , thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your wonderful feedback, thank you for taking the time to share with me and the team. We are thrilled you thoroughly enjoyed your stay. Many thanks again and we hope to be able to welcome you back in the future. Best wishes, Mareile Jerosch-Hoehn General Manager

Lovely unique setting for hotel

Customer review rating 4.6/5

Julie B. Solo - 14/01/2021 Confirmed reviews ALL

I stayed in a Tawa tree hut. Units old but bathroom brand new and lovely with rainfall shower. Deck partly covered and beautiful green outlook. 2 comfy armchairs. Very steep hill to hotel (5 min walk), so going to beach fine but walking back more challenging. Golf cart from reception on request to access rooms. Nice bar and restaurant. About 10 deckchairs around heated pool.

Dear Julie, thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your feedback and we are pleased you enjoyed your stay with us. Thank you for taking the time to share with me and the team. The slow WiFi indeed can be frustrating, unfortunately when the population in town goes up to dramatically from 700 to 20,000 in Summer there are issues, however Pauanui will receive a Fibre upgrade next year. Many thanks again and we hope to be able to welcome you back in the future. Best wishes, Mareile Jerosch-Hoehn General Manager

Great Place

Customer review rating 4.6/5

Bruce R. Couples - 13/01/2021 Confirmed reviews ALL

Although great setting the room interiors are very tired and disappointing . The pull down bed was not my expectation in a deluxe chalet and was difficult to use as very low to the floor. Otherwise Bathroom was good and clean

Dear Bruce, thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your feedback. We hope to replace those beds this year but please note all other room types have very nice king beds, albeit not kitchen facilities. Many thanks again and we hope to be able to welcome you back in the future. Best wishes, Mareile Jerosch-Hoehn General Manager

Always Fabulous

Customer review rating 4.6/5

Kerry Solo - 13/01/2021 Confirmed reviews ALL

I love Puka Park and even though I have been many, many times I always look forward to coming back.

Dear Kerry , we LOVE happy guests! Thank you for your loyalty, it means a lot to us. We are looking forward to your next stay with us in beautiful Pauanui! Best wishes, Mareile Jerosch-Hoehn General Manager

Beautiful spot, good facilities.

Customer review rating 4.6/5

Sarah Couples - 13/01/2021 Confirmed reviews ALL

We enjoyed our 7 night stay immensely due to the lovely area of the hotel and its good facilities such as the pool. My only negative feedback is that the room was not serviced on our second day until after 6pm at night. We also had ants coming into our room a couple of times which we dealt to with fly spray.

Dear Sarah, thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your valid feedback and we are pleased you enjoyed your stay with us and we are sorry where we disappointed you in our service. Thank you for taking the time to share with me and the team. Many thanks again and we hope to be able to welcome you back in the future, please feel free to check out our rates in the shoulder or off season. Best wishes, Mareile Jerosch-Hoehn General Manager

Relaxed, rejuvenated, Appreciated!!

Customer review rating 4.6/5

Shanel M. Friends - 13/01/2021 Confirmed reviews ALL

The units are immaculate and the facilities are well maintained, its always an absolute pleasure to stay at Puka Park Resort, thank you!

Dear Shanel , We are so happy you enjoy the resort so much! Thank you for your loyalty, it really means a lot to us. We are looking forward to have you stay with us again next time! Best wishes, Mareile Jerosch-Hoehn General Manager

Fantastic

Customer review rating 4.6/5

Fiona Families - 12/01/2021 Confirmed reviews ALL

Total relaxation.

Dear Fiona, thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your feedback and we are pleased you enjoyed your stay with us. Thank you for taking the time to share with me and the team. Many thanks again and we hope to be able to welcome you back in the future. Just phone is or email is directly if you don't find the app that use friendly. Best wishes, Mareile Jerosch-Hoehn General Manager

Great stay and well located

Customer review rating 4.6/5

Anonymous Couples - 12/01/2021 Confirmed reviews ALL

It was an excellent place to stay and we enjoyed our days with you. Convenient to the centrt and beach.

Dear Richard, thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your feedback and we are pleased you enjoyed your stay with us. Thank you for taking the time to share with me and the team. We are sorry about the slow internet speed, it gets very low when the town is so full and regrettably Pauanui is not getting a Fibre upgrade until 2022. Many thanks again and we hope to be able to welcome you back in the future. Best wishes, Mareile Jerosch-Hoehn General Manager

Nice place to stay but well short of “resort” status

Customer review rating 4.6/5

Dr G. B. Couples - 11/01/2021 Confirmed reviews ALL

As above Lovely chalets in a fab NZ bush setting but short on everything else. Not helped we hasten to add by the fact that Pauanui lacks everything except pretension! No good cafes to relax in and take in the surroundings, no services , a shopping centre that is a complete joke and a beach that is only OK (there are a dozen nicer beaches on the coromandel). One is left wondering why we would ever go back to Pauanui (we would just for another nice stay at Puka if your rates were more competitive). Some of the niggles include: poor water pressure, cheap loo paper, no coffee plunger/or good coffee, small cheap towels, no compendium of local attractions, huge hysterical overreaction to “covid” cleaning, that is able to be partly understood but then totally undermined by the wait staff and room cleaner not being masked up or using gloves when washing our dishes (you guys urgently need some sensible clinical advice on protection against covid) . We enjoyed our stay but felt that you could/should do more if you want patrons like us to feel we have had value for money.

Dear Dr. B., We greatly appreciate you staying with us. From reading your comments I am hopeful that you may consider visiting again. I highly recommend coming at a quieter time, that is when Pauanui is much more enjoyable and our prices are significantly lower as well. Over the Christmas/ New Years Eve period our normal population of only 700 swells up to 20,000. Many thanks again and we hope to be able to welcome you back in the future. Best wishes, Mareile Jerosch-Hoehn General Manager

A little dissapointing

Customer review rating 4.6/5

Dawn F. Families - 10/01/2021 Confirmed reviews ALL

Area around pool and sauna very slippy when wet was a real hazard Lovely rooms very clean

Absolute delight!

Customer review rating 4.6/5

Joey M. Friends - 10/01/2021 Confirmed reviews ALL

A unique experience to enjoy within our backyard. Reminds me of some marvelous Asian resorts. The staff were all well-mannered and knew what they were doing. They are truly an asset to the hospitality industry!!! Unfortunately, I only had a couple of days to savour and adore the amenities! Will definitely come back!!! Cheers.

Dear Joey, thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your wonderful feedback, it is so marvelously written,. thank you for taking the time to share with me and the team. It will truly make their day! We are so happy you thoroughly enjoyed your stay. Many thanks again and we hope to be able to welcome you back in the future. Best wishes, Mareile Jerosch-Hoehn General Manager

Amazing facilities

Customer review rating 4.6/5

Phill S. Couples - 10/01/2021 Confirmed reviews ALL

We had a credit from a bachcare lock own cancellation so decided to put that money towards a week at Puka Park Pauanui. We were quickly impressed with the facilities and too full advantage of the gym and bikes. We were also impressed with the staff. All were very helpful and pleasant and came to know a few by name during our stay.

Dear Phil , thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your wonderful feedback, thank you for taking the time to share with me and the team, will in particular pass on to Monique. We are thrilled you thoroughly enjoyed your stay. Many thanks again and we hope to be able to welcome you back in the future. Best wishes, Mareile Jerosch-Hoehn General Manager
Customer review rating 4.6/5

Anonymous Families - 09/01/2021 Confirmed reviews ALL

We were placed in the secluded sections of resort and it was a pleasant getaway experience. Rooms were very clean and reception experience was very good.

Dear Corina, thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your feedback and we are pleased you enjoyed your stay with us. Thank you for taking the time to share with me and the team. Many thanks again and we hope to be able to welcome you back in the future. Best wishes, Mareile Jerosch-Hoehn General Manager

Excellent Service

Customer review rating 4.6/5

Jason S. Families - 09/01/2021 Confirmed reviews ALL

Brief

Dear Jason, thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your feedback and we are pleased you enjoyed your stay with us. Thank you for taking the time to share with me and the team. Many thanks again and we hope to be able to welcome you back in the future. Best wishes, Mareile Jerosch-Hoehn General Manager

Our most recent 20 reviews

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