Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.1/5 7,408 reviews

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Sofitel Sydney Wentworth, 61 101 Phillip Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Ideally located in the vibrant heart of Sydney's CBD

  • Four unique dining venues

  • Premier destination for conferencing and events

  • Iconic pillarless Wentworth Ballroom

  • 5-star heritage listed hotel in the city centre

Our accommodation(s)

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Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Telephone
Fax +61 2 9228 9133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  7,408 reviews

TripAdvisor Rating  4.0/5  6,692 reviews

Sofitel Wentworth Workers Club

TripAdvisor rating 2.0/5

Peter M TripAdvisor review

Unfortunately the revamped Sofitel Wentworth disappointed in so many ways. Room quite comfortable but nothing that spoke Sofitel luxury. Bathroom sub-standard not included in upgrade, reason stated was Heritage listed - disagree - can be sympathetically upgraded to preserve listing. Bath with shower over and basin chipped; mould under vanity, generally dirty. Check-in foyer like Workers Club and dominated by oversized computer screens; previous memorable floral displays gone. Wentworth Bar large area again like Workers Club and a scrum mentality needed to be served. No quiet cosy nook area for predinner drink and relax. Property seems now to cater for corporate conference type guests who will suffer inferior assets and/or whatever is offered as long as someone else is paying their bill. For the non-corporate/discerning guest who values 5 Star level of accommodation and in house dining and bars, look elsewhere as there are numerous worthy other options close by.

Bonjour, Thank you for taking the time to share your feedback. We truly appreciate your honesty, and we are sorry to hear that your experience did not meet the high standards we strive for at Sofitel Wentworth. We regret that the room and bathroom did not meet your expectations, especially given the luxury experience we aim to provide. Your comments regarding the bathroom’s condition, including the chipped basin and mould, are concerning, and I will ensure this is addressed with our maintenance team. Your feedback about the foyer environment is valuable, and we will take this into consideration as we work on enhancing the first impression of our property. We also take your feedback about the Wentworth Bar to heart, and we will look into how we can improve both the atmosphere and service to create a more relaxing and comfortable environment for all guests. We understand your disappointment and truly value your perspective. Our goal is to create an experience that appeals to all guests, and we are committed to enhancing the overall guest experience so it reflects the true luxury and comfort that Sofitel is known for. Thank you again for your detailed feedback. We hope you will consider giving us another opportunity to provide you with the exceptional experience you were expecting. Merci! Alley Prerana Guest Relations & Club Millésime Luxury Manager

Poor pratices, secret charges without notification. Extradinory long chec-in time.

Customer review rating 0.5/5

Christian L. Business - Confirmed reviews ALL

Understaffed and it took a very long time to check-in. Poor communication between the hotels booking department and the front desk staff, the hotel was paid for but the front staff could not see this. Worst of all was the secret charges for the minibar, I wonfirmed at the check-out with the staff that i had not consumend any minibar, however they still proceeded to charge an extrodinary amount to my personal credit card. Very dissapointed in this hotel, unless they chage their pratices i would not reccomend staying to anyone. It is not worth the headache.

Classic classy experience

Customer review rating 5.0/5

Andrew W. Couples - Confirmed reviews ALL

The hotel has been beautifully refurbished and the feeling of stepping back in time has been achieved. The bathrooms are still aged but its just the fittings that would need an upgrade. We opted not to use the "self check in and out" despite the push. Self check in would have taken away from the special experience we had chatting to various staff who served us not to mention the amazing complimentary upgrades, champagne and petit fours as we chatted about the reason for our special occasion stay. This service is the reason for the 10/10 review. We recommend self check ins are moved to the back corner and the check in desks with real people are moved back out to the front. Beautiful personal service is why we stayed at the Sofitel instead of a capsule hotel. Well done and keep it up!

Bonjour, Andrew W., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, William O'Shea Front Office Supervisor

Disappointing

Customer review rating 1.5/5

Chris D. Business - Confirmed reviews ALL

Arrived at Hotel at 5pm - room not ready...really? at 5pm in the afternoon? Self-serve check in? Really? Very impersonal and not what I expect from a top-rated hotel. Lifts were hopeless - 4 in total, took too long to go up or come down. Thermomix National Conference on with 350 delegates, hotel could not cope. Lifts not working properly, tried to get from 16th floor to ground and ended up going up and down 3 times! Cafe could not cope with the massive influx, understandable at Breakfast time, no effort to implement a backup plan, staff were panicking, no effort to open up the Business lounge, it was hopeless. Ordered coffee a total of 5 times with Breakfast on Thursday, 21st November, never received. Construction site noise from across the road. Drinks in the Tilda Bar horrendously expensive, never again.

Terrible experience

Customer review rating 1.5/5

Laura S. Business - Confirmed reviews ALL

My experience during this stay was terrible, mainly due to the large contingent of Thermomix delegates; their lack of consideration for other guests was astounding - and this went unchecked by staff. The lifts had constant long queues, the worst being after check-in, which caused me to be late for a dinner meeting. On my way to breakfast, I got in the lift from my room on level 16. By the time I got to level 5, I was overwhelmed by too many people getting in, causing severe overcrowding. Then, when I was at breakfast, another guest removed my bag from the table so they could take it while I was getting food. Very little food was available at breakfast (8:50am), and my coffee never arrived. While the new decor looks good in the room, the bath is so small that getting in the shower is dangerous. Also, the chrome casting service does not work. After many attempts, I gave up. I recall this being an issue during my last stay.

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Other web-users rate our hotel

  • 1,605 reviews 9.2/10 Location
  • 3,341 reviews 6.1/10 Room
  • 3,621 reviews 7.7/10 Service
  • 32 reviews 6.9/10 WiFi
  • 1,369 reviews 4.9/10 Comfort
  • 1,345 reviews 3.7/10 Amenities
  • 802 reviews 6.3/10 Cleanliness
  • 795 reviews 6.5/10 Breakfast

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