Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.2/5 7,883 reviews

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Description

Hotel extras

  • Located in the heart of Sydney CBD

  • A historically significant building

  • The epitome of grandeur and elegance

  • Unique central garden courtyard

  • Conference and events venue for 1,100 delegates

Our accommodation(s)

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Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  7,883 reviews

TripAdvisor Rating  4.0/5  6,670 reviews

It was ok-but not at the level I was expecting.

Customer review rating 1.5/5

Sara Business - Confirmed reviews ALL

This was my first stay with Sofitel as I usually stay with Hilton or Marriott. I was keen to try and received a complemtary upgrade which was appreciated as the room I was allocated was an unrenovated room. The staff were great upon check in. I have to say I was expecting more from the room- the painting work was not done well- at some points near skirting that its uneven. Didn't feel very 5 star and felt like it needed a renovation. When in the shower you can see the old grimy rubber under the toilet bowel - not a nice view. Overall in comparison to other 5 star hotels it didn't compare.

Dear Sara Erikamarisa A., Thank you for taking the time to share your feedback regarding your recent stay with us. I’m glad to hear that you appreciated the complimentary upgrade and the staff’s service upon check-in. However, I’m sorry to learn that your experience did not meet the high standards you were expecting, especially in terms of room quality and cleanliness. Your comments about the painting work and the condition of the bathroom are concerning, and I will be sure to address these issues with our maintenance team to ensure they are rectified. We are currently undergoing renovations, and I apologize if this impacted your stay. Your feedback is valuable as we strive to enhance our facilities and services. Thank you for sharing your thoughts, and we hope to have the opportunity to better serve you in the future. Warm regards, Elisabeth Ganzin Front Office Supervisor Sofitel Sydney Wentworth

Good Location and stay.

Customer review rating 4.5/5

Cathy Couples - Confirmed reviews ALL

Good Location friendly and helpful staff.

Bonjour Ms Catherine-Ann K., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Hoang Assistant Manager

The pillows are far too flat. Even with two pillows I felt like I was laying flat on the bed.

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

We had to ask for toilet paper as there wasn’t enough on the room. We got charged for a breakfast we didn’t eat. No gluten free bread at breakfast. When we asked if there was anymore in the kitchen the staff said someone had to go and buy more.

We had an amazing time at the Sofitel

Customer review rating 4.5/5

Ivo D. Couples - Confirmed reviews ALL

We had an amazing time at the Sofitel Despite the renovation works happening at the hotel. The new rooms were of a high quality and standard. What made our stay memorable was the friendliness of the staff in all parts of the hotel.

Bonjour Ivo D., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Hoang Assistant Manager

Great location

Customer review rating 4.5/5

Peter E. Couples - Confirmed reviews ALL

Staff very friendly and still a wonderful place to stay when in Sydney

Bonjour Mr Peter E., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Hoang Assistant Manager

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Other web-users rate our hotel

  • 1,667 reviews 9.3/10 Location
  • 3,534 reviews 6.2/10 Room
  • 3,869 reviews 8/10 Service
  • 35 reviews 7.7/10 WiFi
  • 1,453 reviews 5.2/10 Comfort
  • 1,348 reviews 3.9/10 Amenities
  • 894 reviews 6.8/10 Breakfast
  • 886 reviews 6.8/10 Cleanliness

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