Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,708 reviews

Best price
guarantee
Novotel London Excel - Image 1
Novotel London Excel - Image 2
Novotel London Excel - Image 3
Novotel London Excel - Image 4
7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with 1 Queen size bed

Photo out of - Standard room with 1 Queen size bed

This room features a queen size bed and an ensuite rainfall shower. The room also features a work area, complimentary WiFi, 55inch TV, laptop size safe, hairdryer, fridge and tea/coffee making facilities.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

This room feature modern decor with a Queen bed, convertible sofa, an ensuite rainfall shower and also suitable for families. The room also offers a 55inch TV, complimentary WIFI, laptop size safe, hairdryer and tea/coffee making facilities.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

This room feature modern decor with a Queen bed, convertible sofa, an en suite bath or shower and also suitable for families. The room also offers a 55inch TV, complimentary WiFi, laptop size safe, hairdryer and tea/coffee making facilities.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Single sofa bed(s) x1

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

All our Superior Premium room features plus Nespresso coffee machine, 55inch TV, complimentary water, extra bathroom amenities, bathrobe and slippers. Up to 2 adults.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Spacious and beautifully designed, the suite includes 1 Living room, 1 bedroom and a bathroom. It includes en suite bath/shower, laptop safe, minibar, hair dryer, tea/coffee, 55inch TV. Up to 2 adults & 2 children

  • Views:

    River side

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 257 rooms
  • 13 rooms for people with reduced mobility
  • 172 family rooms
  • 28 connecting rooms
  • 257 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Russian

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

13 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Children''s TV Channels

Well-being

In Balance

  • On site

Sports and leisure

Golf

  • Nearby

Water-skiing

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 72 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.23 ft

  • Parking pricing: 35.09 € 30 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 7 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Accessible parking

UPPER DECK RESTAURANT

Photo out of - UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Cooking style
International
Chef name
BABU Shamsuddoha
Classifications & labels
//
Capacity
180
Accessibility
Accessible service
7 Western Gateway, Royal Victoria Dock, E16 1AA London, United Kingdom
Telephone +44 20 7055 1942

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

In line with the Gov recommendation, we have adhere to the ALLSAFE cleanliness and prevention label, verified by Clifton environmental. To ensure that our hygiene and prevention measures meet the highest standard for our teams and our guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,708 reviews

Customer review rating 5.0/5

Julie B. Couples - Confirmed reviews ALL

Dear Julie B., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the spacious room, amenities, and our ideal location. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 3.5/5

Rene O. Families - Confirmed reviews ALL

Dear Rene O., Thank you for your feedback regarding your recent stay. I am pleased to hear that our staff and location met your expectations; however, I apologize for the disturbance caused by the room conditions and noise. Your comments will be taken into consideration for future improvements. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 3.5/5

Ruth M. Friends - Confirmed reviews ALL

Customer review rating 2.0/5

Jorjia L. Friends - Confirmed reviews ALL

Customer review rating 3.5/5

Tracy M. Families - Confirmed reviews ALL

Dear Tracy M., Thank you for your feedback regarding your recent stay. I appreciate your kind words about our breakfast and staff. I apologize for the cleanliness issues you experienced, and I assure you that your comments will be reviewed to enhance our service standards. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Dear Julie B., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the spacious room, amenities, and our ideal location. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 3.5/5

Rene O. Families - Confirmed reviews ALL

We stayed here as a family for one night. The staff were warm and friendly and the location is fantastic but the room was in a terrible condition and the noise levels meant none of us slept.

Dear Rene O., Thank you for your feedback regarding your recent stay. I am pleased to hear that our staff and location met your expectations; however, I apologize for the disturbance caused by the room conditions and noise. Your comments will be taken into consideration for future improvements. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 3.5/5

Ruth M. Friends - Confirmed reviews ALL

I can't fault the staff during my stay as they were welcoming and assisted whenever they could and I would like to say thank you to them all. I chose the Novotel at Victoria Square due to it's closeness to the Excel. However, the disabled access room that I was in, Room 432 was not suitable to me as a wheelchair user. The door handle and access was too high and there was a small step in at the door. I was unable to use the shower and the toilet was difficult to use as there was an oversized sink that obscured the access. The main issue for me was the bed which again was too high and during my stay I had to sleep on the base of the bed covered in duvets, which caused discomfort in my body. If nothing else comes from my feedback, can you please look to have different beds is your accessible rooms at the height of a standard wheelchair 18 to 21 Inches, this includes both the base and the mattress, to allow easy transfer from wheelchair to bed and vice versa. When I first made the booking, I did ask that the request regarding the bed was added into my booking notes and that someone in housekeeping called me ahead of my stay so that I could detail my requirements, but this didn't happen. If you would like to discuss with me directly, please call me on 07…62 or email me at pa… Thank you Ruth M.

Customer review rating 2.0/5

Jorjia L. Friends - Confirmed reviews ALL

We got to the hotel at 1 o’clock-ish aware this is too early to check in so we had some drinks and some lunch. Audrie at the bar was fantastic had the best customer survey and was such an angel. She chatted with us and went above and beyond and such a star and was the highlight of our stay! However checking in was supposed to be 3 o’clock at 2:45 we asked if our room is ready it was not at 3 o’clock. We saw lots of people getting checked in so we queued up again to ask if our room was ready as it should be as check-in is 3 o’clock it was not we were told to wait. We informed the two gentleman behind the desk that we had reservations at 4:30 and so we needed to leave the hotel at 4 O’clock. This shouldn’t have been an issue as check-in is advertised online at 3 o’clock. It got 3:10 we asked again we were told sit down and wait they will come to us at 25 past still nothing we still saw lots of people being checked in. We did also see some people leave as their room was not ready so they fall on left the hotel. We’re aware we are not the only ones we’re not checked in until about 4 pm that day however we saw people turn up book a room and get checked in on the same day at the same time when we had pre-booked months before so they were aware we were coming so at 3:25 we went up again at this point we had to start getting ready in the hotel lobby people were given us really strange looks as there were three girls getting ready in the lobby and it was really an uncomfortable experience for us. We were told again room is still not ready we were not told why the room was not ready. We were not apologise to at all finally at 3:45. The men behind the counter were replaced with a couple of ladies I went up and she said our room had been ready. I was not happy as obviously we had gotten ready in the hotel lobby and hold our room was not ready when in fact it had been ready I told her I wasn’t happy with the experience with the two gentlemen no one had apologise. No one had explained to us while we were waiting and she said it was not their fault but again no apology was given for the fact we were checking into our room 45 minutes late and we had to leave in 10 minutes to make our reservations. The men did not come and get us like they said they would we had to keep going up to ask for our room it was really inconvenient. We were almost late to our reservations because we were needing to get changed and do our hair which we couldn’t do in the lobby not an apology not a complimentary drink or breakfast and it really dumped our mood. We came to the hotel it was gorgeous and like I said, we had a brilliant time with. Audrie but the fact that we could not check into our room almost an hour after the designated check-in time was ridiculous. Why am I paying £185 for a room when you’re not going to let me check in until an hour after I’m supposed to be!

Customer review rating 3.5/5

Tracy M. Families - Confirmed reviews ALL

The staff were all lovely but the carpet had stains and there was hair in the sink. Please check out the cleanliness at Novotel Sheffield and you will learn something

Dear Tracy M., Thank you for your feedback regarding your recent stay. I appreciate your kind words about our breakfast and staff. I apologize for the cleanliness issues you experienced, and I assure you that your comments will be reviewed to enhance our service standards. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.0/5

Ambroise N. D. M. Families - Confirmed reviews ALL

We had 2 family bedrooms for 4 nights. The bunk bed is not incredible. The rest of the room was rather good. The hot breakfast is complete. The restaurant is quite good, actually. A parking spot was available in the garage (30GBP / day) for our big car. Nice view on the docks. The nearby London City airport means that a few planes pass by the hotel, quite low... but it is more an attraction than a problem. The spa was out of service during our stay :-(

Dear Ambroise N. d. M., Thank you for your thoughtful review. We are pleased to hear that you found our location easily accessible and enjoyed the comfort of your family bedrooms, although we appreciate your feedback regarding the bunk bed. It is great to know that you liked our hot breakfast and the dining experience in our restaurant. Moreover, we are glad that the nearby airport added a unique aspect to your stay. We apologize for the inconvenience caused by the spa being out of service during your visit, as it is one of our valued amenities. Your insights are invaluable to us, and we appreciate your understanding. Best regards, Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.5/5

Dinesh P. Couples - Confirmed reviews ALL

Well maintained and friendly staff

Dear Dinesh P., Thank you for your kind words regarding our well-maintained facilities and friendly staff. Your positive feedback is greatly appreciated, and it motivates us to continue providing excellent service. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 2.0/5

Kathryn W. Couples - Confirmed reviews ALL

Air conditioning didn’t work made room extremely hot and stuffy. Terrible view. Staff reluctantly gave my guest a key to my room after I told reception to hand it over as I was going to be out when they arrive.

Customer review rating 2.5/5

Katrina Y. Families - Confirmed reviews ALL

got to the hotel at 5 to be told the room is not ready , which i didn’t get as you have to check out at 12 so how was it not ready ? the room it’s self wasn’t the best and could do with new carpets and a deep clean to the bathroom/shower room. For the price you pay for one night you expect better

Customer review rating 0.5/5

Paulina B. Couples - Confirmed reviews ALL

See above

Customer review rating 5.0/5

Abayomi T. O. Families - Confirmed reviews ALL

The Location is Great, the hotel is sparkling clean

Dear Abayomi T. O., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and the hotel to be exceptionally clean. Your satisfaction is our priority, and we look forward to welcoming you back soon. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 5.0/5

Nadia S. Couples - Confirmed reviews ALL

Absolutely fantastic hotel. Very well situated for the London Excel. The staff were friendly, professional and a credit to the Novotel. The food was excellent, would suggest a wider range. Many Pina Coladas were had and two staff I have to mention are Giovanni and Fassah - they were great and very personable.

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 1.0/5

Adam O. Couples - Confirmed reviews ALL

Poor service, disinterested Staff, very poor state of rooms, dirty & stained foors, tv with internet not doesnt work etc

Dear Adam O., Thank you for your feedback. I regret to learn that your experience did not meet your expectations regarding service and room condition. We take such concerns seriously and aim to ensure our facilities and staff reflect our commitment to excellence. Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 4.0/5

Vince H. Solo - Confirmed reviews ALL

Check in at reception was welcoming and quick. Furnishing was clean and modern.

Dear Vince H., Thank you for your kind words regarding your recent stay at Novotel London Excel. We are pleased to hear that you found our location convenient and appreciated the welcoming check-in experience as well as the modern furnishings. Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 4.5/5

Christopher T. Business - Confirmed reviews ALL

I stayed for 2 nights on business, all of the staff from the front desk, to the bar and restaurant were extremely helpful, engaging and pleasant. They really made my trip enjoyable.

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 5.0/5

Katie B. Families - Confirmed reviews ALL

Breakfast was catered for all subjects My partner and cousin were greeted by Marco who was very informative and had a lovely conversation my daughters came to stay and they loved the hotel x

Dear Katie B., Thank you for taking the time to share your positive experience. We are delighted to hear that our location and amenities met your needs and that you found our staff respectful and engaging. It is wonderful to know that Marco made a positive impression on you and your family. We look forward to welcoming you all back for another enjoyable stay. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 2.0/5

Hadiza A. Families - Confirmed reviews ALL

My family and I have been staying at this property for almost 10 years and this has been the worst experience. We stayed 7 nights and not once were sheets changed. The room was made up 2/3 times and the level of bed making was appalling. Sometimes, we would find the kids’ pajamas squashed between the bed and duvet of a an already laid bed. The bathroom was a light clean with the glass walls untouched the whole period. Just a change of visible towels meaning the towel hanging on the back rail was never changed if we didn’t bring it out. Two days in a row, the tissue box in the bathroom remained empty even with me escalating to the reception. By day 3, I went to the reception to pick up a box. We complained about the sink tap, which was so close to the sink that our haha were either hitting the sink when we washed our we would have to avoid the soap foam in the bowl. Breakfast is usually good but by the 3rd time I saw hair in our food, I stopped having breakfast. However, in terms of service, someone at the restaurant stood out (Shuily) and a gentleman at the bar that attended to my husband. Housekeeping would either respond with “I don’t know, ask reception” or the best one “I don’t speak English…only Spanish” in England!!! Was she trained to work in Novotel London Excel in Spanish? I have stayed in 8 hotels in the past month from America to Europe. This has been the worst and sadly, it’s where I stayed the longest and have stayed multiple times.

Dear Hadiza A., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the experience you and your family encountered, which does not reflect our standards of service. It is disappointing to learn that the housekeeping service did not meet your expectations, particularly concerning the changing of linens and overall cleanliness. I appreciate your comments regarding the breakfast experience, and it is concerning to hear about the issues you faced. I would like to assure you that we take such matters seriously, and your feedback will be shared with the relevant departments to ensure we address these concerns effectively. I am glad to hear that a couple of team members, including Shuily, made a positive impression during your visit. We value your loyalty over the years and are committed to improving our service to enhance the experience for all our guests. Thank you once again for your insights. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 1.5/5

Darren D. Business - Confirmed reviews ALL

Check in was drawn out, rooms not cleaned properly day to day, blood found on carpet, coffee stains on walls. room service supplied with no condiments, no laundry paperwork in room, has to be done in reception on single sheet so no record on what has been handed over, bar was operated well and bar staff pleasant, breakfast staff polite

Dear Darren D., Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize for the issues you experienced during your visit, particularly concerning the cleanliness of your room and the check-in process. We strive for high standards and I regret that we fell short in this instance. Your comments about the room service and laundry procedures will be reviewed to ensure a smoother experience for future guests. On a positive note, I am pleased to hear that you found our bar staff and breakfast team to be pleasant and polite. Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 1.5/5

Lucy C. Business - Confirmed reviews ALL

My room was very worn, and while the sheets and towels were clean not much else was. The bathroom in particular desperately needs to be redone, and there were bugs in the plughole of the bath. I left laundry at reception and then when I came to collect it the next day I was just informed that it hadn't been collected, and no one really seemed to care to apologize for the inconvenience that was.

Customer review rating 3.5/5

Esa T. Families - Confirmed reviews ALL

1 of my rooms took long to get ready

Dear Esa t., Thank you for your feedback regarding your recent stay. I apologize for the delay in preparing one of your rooms. We strive for efficiency in our service and appreciate your understanding of this matter. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Other web-users rate our hotel

  • 1,682 reviews 9.2/10 Location
  • 2,339 reviews 6.6/10 Room
  • 2,946 reviews 8.6/10 Service
  • 31 reviews 7.8/10 WiFi
  • 1,071 reviews 5.8/10 Comfort
  • 1,035 reviews 6.1/10 Cleanliness
  • 906 reviews 8/10 Breakfast
  • 6 reviews 1.7/10 Pool

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in London Hotels