Customer review rating (ALL Rating) 4.3/5 913 reviews
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
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Novotel London Excel
7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
Telephone +44 20 7660 0677
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Access: 100 m / 0.06 mi
Access: 260 m / 0.16 mi 3 min walk
Access: 640 m / 0.4 mi 2 min walk
Access: 640 m / 0.4 mi 2 min walk
Access: 1.45 km / 0.9 mi 15 min walk / 4 min drive
Access: 1.77 km / 1.1 mi
Access: 7.24 km / 4.5 mi 20 min drive
Access: 7.9 km / 4.91 mi 26 min drive
Access: 9.66 km / 6 mi
Access: 12.87 km / 8 mi 35 min drive
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Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.
Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 4.0/5
Richard L. Business - Confirmed reviews ALL
Whilst the staff were pleasant they seem to be bound by poor technology! Example I go to the bar and buy a drink, I ask for it to be added to my room, it won’t allow it and I’m told you need to pay, no I would like to sign to my room, “it’s not working you will need to pay” this happened a number of times, each time I had to go to reception to try and resolve. This lack of technology and customer service started when I made my booking. Due to the rail strikes I had to change my booking and arrive a day earlier. You would think that would have been a simple change!!! They would not change my booking, I had to make a separate booking for the extra night and was told I would need to check in then check out the following day then check back in, and they made a special point of telling me I may not have the same room so I may have to move rooms as it may be needed. It still did not register that yes the room would be needed for me! Due to an error I had to have a parcel delivered to the hotel for the exhibition, which I was great full for and reception gave me a call when it arrived. On checking out I find that I was charged £5 for this service!!!!! So I conclusion if the hotel was not so well located for Excel I probably would not keep returning.
Worst Novotel Experience ever
Customer review rating 0.5/5
Wilma R. Families - Confirmed reviews ALL
We phoned to arrange a late check in, I was then told to send an email. Seriously since when, why could the person at the reception in the phone not just make a note? Our room didn’t have tissues so we had to phone 3 times to get someone to bring us some. The pillows were cheap and hard, we previously stayed at Novotel Wembley and had proper pillows. Our room was only cleaned after 2pm. The evening we wanted to have dinner at the hotel, there were no place to sit and eat so we asked if we could then have it in our room since there were no seating available, whereby we were told to pay an additional £5 or sit on the reception couches and eat!!! Seriously who sits in a hotel reception and eat their dinner!! Overall I will never visit this hotel again nor will I recommend it
Customer review rating 3.5/5
Juhani S. Business - Confirmed reviews ALL
Room and other services ok, but breakfast not very satisfactory. Only two Coffee machines, too long queus to coffee, food items had to be requested from staff to fill tables.
Amasing staff and very quiet room
Customer review rating 4.5/5
Anonymous Business - Confirmed reviews ALL
I was worried the room would be noisy (I'm noise sensitive) - but it was brilliantly soundproofed. Had the best nights sleep! The staff are very, very helpful - great stay.
Dear Catherine L., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saira CIELOSZYK Operations Manager
Incredibly busy hotel made great by the staff
TripAdvisor rating 5.0/5
Mudassar A TripAdvisor review
An excellent hotel due to the hard work of the staff who cope admirably as this hotel gets incredibly busy during snow season at the Excel. I stay here regularly. Sara who works behind the bar is fantastic.
Hi MudassarA, Thank you for taking the time to leave such a great review of or hotel. I have passed on your feedback to our team who will greatly receive such nice words. We look forward to welcoming you back to Novotel London ExCeL again very soon! Kind Regards Saira CIELOSZYK Operations Manager
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price