Novotel London Excel

Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.3/5 535 reviews

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Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations nearby

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with outside terrace

  • Views of the Docklands, O2 Arena, and Canary Wharf

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Bar
  • Meeting rooms

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  535 reviews

TripAdvisor Rating  4.0/5  2,992 reviews

Poor Reception Experience

TripAdvisor rating 2.0/5

ianj507 Families - TripAdvisor review

Having used their advance book-in facility it was disappointing to find upon arrival that we had to wait 10 minutes to check-in. Then, for even more delay, the Receptionist couldn't find our booking. Eventually I was given to key cards which, upon arrival at our room, failed to work. Return to reception to find that the cards had not been activated correctly.....no apologies, just replacement, activated, cards. For a system which is advertised as removing all the time and hassle from checking-in, this level of service is rubbish. They will no doubt claim this was due to new staff of something similar but there were plenty of staff around (including the Manager) and, quite simply, nobody appeared interested in providing good service. As for the hotel facilities, room was quite small with only a small window and the in-house telephone system doesn't work. Won't be using again.

Hotel ‘ok’ spoilt by bar service and oddness

Customer review rating 3.5/5

Chris W. Families - Confirmed reviews ALL

Simple overview .. Room okay, small Bathroom and toilet separate so you have to come out the tiniest darkest toilet in the world and walk around the corner and then into the bathroom to wash your hands. Not the end of the world if staying one night though. Bar however, is nice but had one member of staff on bar who was clearly stressed. Another member of staff came to ask him to do drinks to go with pizza but He got a) confused with request and b) then banged his head on the till and verbally complaining to everyone at the bar that he’d been on a 12 hour shift, just him. He worked really slowly and never looked at customers or engaged with them or said thank you so took over 15 minutes to get evening drinks to take to room and felt very awkward ( being kind ) so this is either a fault of the hotel for him being there or He is always like this I don’t know but I’m any event I had my ten year old Son with me, Dad and Son going to the bar to get drinks time and He spoilt that as my Son looked at him in amazement of how someone could be so rude. I said to couple next to me as we were looking at each other with raised eyebrows, crown plaza opposite next time then, more expensive but now seems way worth it. Needs fixing guys.

Poor Reception Experience

Customer review rating 2.0/5

Jenks Families - Confirmed reviews ALL

Having used the pre-check in facility which is advertised as simply pick up your key on arrival, it was disappointing to have to wait almost 10 minutes to be received by the receptionist who then couldn't locate my booking on the system. Eventually the receptionist, having found my booking, gave me a key only to find, upon arrival at my room (4th. Floor), that the key hadn't been properly activated and consequently, did not function. Having returned back to reception the key was simply 're-activated' and handed back to me without even the most basic apology.

Dear, Thank you so much for sharing your experience with us. I am very saddened to read you had some trouble during your arrival and sincerely apologise for this on behalf of the team. As much as we hate to make excuses, we do have a very new team with us and they are doing their absolute best, so please be patient with us and we hope to see you back soon for more pleasantly memorable experience. Warm Regards, Aurelija Revuckaite Guest Experience Manager

Bad service someone of the staff stole me

Customer review rating 0.5/5

Abraham V. Business - Confirmed reviews ALL

The day Of my check out I forgot my laptop and a mobile phone on the bed afterwards I was having my breakfast in the hotel and when I realized I went to reception asking to take a look in the room for my stuff at the beginning they told me “we don’t find anything of your belongings “ after discussing for a while they only find my laptop but not my mobile phone and I would like to highlight that when I went to reception for announcing about my stuff loss my mobile phone was ringing after a couple of minutes was turned off

Dear Abraham, Thanks for your time to review us. We are saddened to read you faced a few issues during your stay. Please rest assured all feedback is taken seriously and I have personally investigated the matter you've shared and as discussed with my colleagues, the mentioned phone has not been found in the room, while the laptop was found and immediately handed to our housekeeping manager to log it and keep it in the safe which was later returned to you. We have extremely hard working team and it is saddening to see our guests leaving upset, however on this occasion I would like to suggest if not tried already to see the location through 'find my phone' or similar you may have used to help you locate it. Thank you again and we hope you give us another try. Warm Regards, Aurelija Revuckaite Guest Experience Manager

Good hotel, lovely team

TripAdvisor rating 4.0/5

TheDaisyDiary Business - TripAdvisor review

My stay at Novotel London Excel was good, walking distance from the expo I was visiting, rooms are simple but with plenty of space, cleanliness of the room could have been slightly better, there were some hairs in the shower and some dirt under the bed. Beds are comfortable and I slept well, the street side can get a bit noisy during the day due to the daycare in front of the building, and airplanes flying over are quite noisy, but after 11 it is pretty much silent. Spacious bar with great drinks and friendly staff. The hotel was fully booked but didn’t feel overcrowded at all, also not at breakfast. The breakfast is simple, but with enough variety for everyone to get something they like, I would prefer a few more healthy options or some fish options such as tuna spread or salmon. The team at breakfast is really welcoming, always smiling and friendly, ready to help where needed. Especially Audrie made sure that all the guests had a great start of the day by talking to them and making sure they had everything they needed. I always appreciate it when team members take a brief moment to talk to you although they are super busy with a rush hour breakfast, that truly makes a change in how you start your day. Reception team was also very helpful, would highly recommend coming here if you want plenty of space and great service!

Hey TheDaisyDiary, Thank you so much for your feedback and kind words. Also thank you for noting us where we can step up our game a little - Ill be sure to pass the comments to responsible department to ensure this is rectified for future stays. We all really hope to welcome you back in the future again. Kind regards, Aurelija Revuckaite Guest Experience Manager

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Other web-users rate our hotel

  • 519 reviews 8.7/10 Location
  • 814 reviews 7.3/10 Room
  • 827 reviews 7.9/10 Service
  • 13 reviews 5.3/10 WiFi
  • 383 reviews 7/10 Cleanliness
  • 380 reviews 7.7/10 Breakfast
  • 214 reviews 5.3/10 Food

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