Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,464 reviews

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Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with outside terrace

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,464 reviews

TripAdvisor Rating  4.0/5  3,350 reviews

Certificate of excellence 2024

Nice and friendly

TripAdvisor rating 5.0/5

Martin S TripAdvisor review

The upper deck nice service by Audrie very kind and friendly. Nice food and good prices In a good distance to tube when travelling around London and close to o2 arena. Excel London right next to hotel. Rooms are nice and good beds, very happy about our stay

Perfect!

TripAdvisor rating 5.0/5

Giulia L TripAdvisor review

I recently stayed at this beautiful hotel and had an excellent experience. The rooms were spacious and spotless. The staff was incredible, especially Audrie, who was charming, cheerful, and courteous. The buffet was also very good. I highly recommend this hotel.

Hey P5862WGgiulial, Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience during your recent stay at our beautiful hotel. It's fantastic to know that you found the rooms spacious and spotless, and that you enjoyed our buffet offerings. We're especially grateful for your kind words about our staff, particularly Audrie. Your compliments about her charm, cheerfulness, and courtesy mean a lot to us, and we will be sure to recognize her for her outstanding service. Thank you for recommending our hotel. We look forward to welcoming you back for another perfect stay in the future! Warm regards, Aurelija Revuckaite Guest Experience Manager

Novotel excel - F&B experience

TripAdvisor rating 5.0/5

Bilal U TripAdvisor review

Good food and fabulous breakfast ! Nice and caring staff One name I can’t leave - she is Audrie - lovely and caring staff who behave with us like a family member - appreciate Audrie 🥰 Highly recommended to stay here - breakfast , Staff and amenities good even though it is a bit far from London

Hi bilalummer, Thank you so much for your glowing review of your F&B experience at Novotel Excel. We are thrilled to hear that you enjoyed the good food and found the breakfast fabulous. It's wonderful to know that our staff, especially Audrie, made such a positive impression on you with their caring and friendly service. We will be sure to pass along your kind words to Audrie and the rest of our team. Your recommendation means a lot to us, and we are delighted that you found our amenities and service commendable, despite our location being a bit outside of central London. We look forward to welcoming you back for another enjoyable stay in the future. Please feel free to contact us if there is anything else we can do to enhance your next visit. Warm regards, Aurelija Revuckaite Guest Experience Manager

Great Experience, definitely would come back

TripAdvisor rating 5.0/5

Limzy M Friends getaway - TripAdvisor review

The hotel room exceeded my expectations, the lady at reception was friendly and checked me in very quickly. I decided to go to upper deck rather than ordering room service and I’m glad I did, our waiter Eben made the whole experience, he was funny and very helpful. definitely an asset to the team.

Hi Limzy M, Thank you so much for your wonderful feedback! We are thrilled to hear that your experience at our hotel exceeded your expectations. It's fantastic to know that the lady at reception provided friendly and efficient service during check-in. We're delighted that you chose to dine at Upper Deck and that Eben made your experience memorable with his humor and helpfulness. He is indeed a valued member of our team, and we will be sure to pass along your compliments to him. We look forward to welcoming you back on your next visit. Please don't hesitate to reach out if there's anything else we can do to make your stay even more enjoyable. Warm regards, Aurelija Revuckaite Guest Experience Manager

Upper Desk Restaurant - Eben

TripAdvisor rating 5.0/5

Danika C TripAdvisor review

Eben was very warm and welcoming on arrival at the restaurant. He made us feel at ease while being very friendly. The most wonderful and professional service, I’ve had in awhile, thank you! The food tasted really nice, I throughly enjoyed myself

Hey 378danikac, Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that Eben provided you with such a warm and welcoming experience at our restaurant. It's fantastic to know that you felt at ease and enjoyed his friendly and professional service. We're also delighted that you found the food delicious and that your overall experience was thoroughly enjoyable. Your feedback means a lot to us, and we truly appreciate your patronage. We look forward to welcoming you back soon for another wonderful dining experience. Warm regards, Aurelija Revuckaite Guest Experience Manager

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Other web-users rate our hotel

  • 1,179 reviews 9.2/10 Location
  • 1,708 reviews 7/10 Room
  • 1,467 reviews 7.6/10 Service
  • 36 reviews 4.5/10 WiFi
  • 788 reviews 6.3/10 Cleanliness
  • 638 reviews 7/10 Breakfast
  • 370 reviews 5.8/10 Food
  • 336 reviews 5.2/10 Value

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