Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,620 reviews

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,620 reviews

TripAdvisor Rating  4.2/5  3,484 reviews

Certificate of excellence 2025

Decent hotel but unhelpful staff after car damaged in car park

TripAdvisor rating 3.0/5

Jasksk Families - TripAdvisor review

Family stayed for 2 nights for a birthday celebration. On arrival when checking in the gentleman on front desk was helpful as chocolate teapot. No information given, no warm welcome and when asked questions he seemed like a deer in headlights. The hotel itself is in a decent area, has local amenities. The Excel centre, views of the 02, cable cars, Custom House station and local restaurant and shops. We didn’t have breakfast at the hotel as it was pricey but found local cafes who were decent. We had 2 executive rooms on 5th floor. Rooms were ok, had a mini fridge, safe, iron and ironing board, nespresso drink machine, kettle and teas/coffees. Our milk was not replenished. Rituals toiletries in the bathroom. Shower pressure wasn’t the best. Bathroom mirror was decent. Bathrobes and slippers provided. The only mirror in the room was on the bathroom door which was not ideal as lighting was poor and electrical outlet not in a useful spot. We had a good stay up until check out. Our parked car was damaged in the hotel car park. Some other guest hit our car & drove off. We got the footage on our dashcam. When the incident was reported to the hotel reception staff they were unhelpful and would not provide any support whatsoever. They did reimburse the car park charge, which was a token gesture. The lack of support from the staff was shocking, it was evident that they didn’t know what to do and how to handle this situation. We had to report the incident to the police ourselves. If we didn’t have dashcam footage then god knows where we would be as I am pretty sure there is no cctv in the car park. Would we stay again, due to lack of staff professionalism & help and lack of safety for our car it would be a firm no.

Dear Jasksk, Thank you for taking the time to share your feedback following your recent stay with us. I’m genuinely sorry to hear that what began as a celebratory visit ended on a frustrating note due to the unfortunate incident involving your vehicle. I want to clarify that our team did provide the relevant insurance details at the time of the incident, and we do have clear signage around the car park stating that the hotel does not accept liability for damage or theft involving vehicles or belongings left within the car park. These notices are in place to ensure transparency and to encourage guests to secure their property, though we completely understand how upsetting it must have been to experience this. As the matter involves vehicle damage, it falls under the jurisdiction of your vehicle insurance provider. While our team cannot intervene further directly, we are more than willing to support your claim—should you or your insurer require any available CCTV footage, this can be requested through the police or your insurance company, and we will gladly assist them. That said, your comments about the team’s response, both during check-in and when the incident was reported, are concerning and taken seriously. We are following up internally to ensure better communication and preparedness in the future, so all our guests feel supported at every stage of their stay. Thank you once again for your detailed review. While I regret that your experience fell short of expectations, your feedback helps us do better. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

10/10

TripAdvisor rating 5.0/5

opal v TripAdvisor review

The beds were sooo comfortable the staff were so welcoming and kind most definitely coming back and I love how they let dogs stay at an affordable price too as there isn’t many hotels that accept dogs I highly recommend and the view outside your hotel room is so pretty the gym sauna and steam room were really nice too

Dear opalv2025, Thank you so much for your glowing review – you've just made our day! 🌟 We’re thrilled to hear that you enjoyed a comfortable stay (our beds do get a lot of love!), and that our team made you feel welcome. We’re also proud to be a dog-friendly hotel, because let's be honest — holidays are better when our furry friends can join too! It’s great to know you had time to enjoy the views and unwind in the gym, sauna, and steam room. We can’t wait to welcome you and your pup back for another relaxing stay soon. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

Hotel/ food

TripAdvisor rating 5.0/5

Angol tanár E TripAdvisor review

The shower is just like in Heaven. The dinner was superb with the assistance of Noarita, she was just wonderful. The hotel reseptionist was a darling too. Should we visit again, we will come here again to enjoy the breathtaking view during our dinner.

Dear ang0ltan_re, What a heavenly way to start the day—reading your review! 🌟 We're thrilled you enjoyed the shower (we'll take that "just like in Heaven" compliment and frame it!) and that dinner hit all the right notes. Noarita will be over the moon to hear your kind words—we agree, she’s an absolute gem! And our reception team will be blushing at being called “a darling.” We can’t wait to welcome you back for more breathtaking views, delicious dinners, and yes—more heavenly showers. Until next time! Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

3 star at 4.5 star price. Small changes would make a big difference.

TripAdvisor rating 2.0/5

Benjiboo1000 Business - TripAdvisor review

Stayed for 2 nights while attending an exhibition at the Excel. Room was pricy for what it was although I think the price reflected the big event at the excel while I was staying.. 3 star at best. No water in the room. Ironing board had no cover fitted. No water left in room. Beds weren’t made properly (bottom sheet was just laid over the mattress). Nowhere to hang towels to dry after shower. Reception staff were robotic and didn’t smile once or say “thank you”. Restaurant and bar were good - enjoyed my evening meal. Location is perfect for the Excel and makes up for a lot of the issues with quality.

Dear Benjiboo1000, Thank you for taking the time to share your experience following your recent visit during the exhibition period. While we're pleased to hear you enjoyed your evening meal and found our location ideal for ExCeL, I'm genuinely sorry that other aspects of your stay fell short of expectations. Your feedback regarding the room setup and service touches on several important details that we absolutely should get right—every time. I’ve shared your comments with our housekeeping and front office teams to ensure these areas are immediately addressed and improved. Regarding pricing, you’re correct that high-demand periods can impact rates; however, we fully agree that value and quality must remain consistent, regardless of the season. Thank you again for your constructive feedback—it’s the small details, as you pointed out, that make a big difference, and we’re taking your comments seriously to help us do just that. We hope to have the opportunity to welcome you again for a stay that better reflects our true standard. Warm regards, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

Customer review rating 2.5/5

Giorgia D. Business - Confirmed reviews ALL

To improve breakfast food and machines are working badly The textile( sheets )in the bed are poor quality the feeling is not nice

Dear Giorgia d., Thank you for your feedback regarding your stay. We appreciate your comments about the location and will certainly take your suggestions on maintenance and breakfast quality into consideration. Your insights are valuable to us as we strive to enhance the guest experience. Best, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

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Other web-users rate our hotel

  • 1,327 reviews 9.2/10 Location
  • 1,881 reviews 6.8/10 Room
  • 1,592 reviews 7.7/10 Service
  • 37 reviews 5.1/10 WiFi
  • 858 reviews 6.1/10 Cleanliness
  • 662 reviews 7.3/10 Breakfast
  • 394 reviews 6.1/10 Food
  • 342 reviews 5.4/10 Value

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