Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.3/5 913 reviews

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with outside terrace

  • Views of the Docklands, O2 Arena, and Canary Wharf

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Bar
  • Meeting rooms


Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Take advantage of our Flight + Hotel offers


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  913 reviews

TripAdvisor Rating  4.0/5  3,092 reviews

Inefficient technology

Customer review rating 4.0/5

Richard L. Business - Confirmed reviews ALL

Whilst the staff were pleasant they seem to be bound by poor technology! Example I go to the bar and buy a drink, I ask for it to be added to my room, it won’t allow it and I’m told you need to pay, no I would like to sign to my room, “it’s not working you will need to pay” this happened a number of times, each time I had to go to reception to try and resolve. This lack of technology and customer service started when I made my booking. Due to the rail strikes I had to change my booking and arrive a day earlier. You would think that would have been a simple change!!! They would not change my booking, I had to make a separate booking for the extra night and was told I would need to check in then check out the following day then check back in, and they made a special point of telling me I may not have the same room so I may have to move rooms as it may be needed. It still did not register that yes the room would be needed for me! Due to an error I had to have a parcel delivered to the hotel for the exhibition, which I was great full for and reception gave me a call when it arrived. On checking out I find that I was charged £5 for this service!!!!! So I conclusion if the hotel was not so well located for Excel I probably would not keep returning.

Worst Novotel Experience ever

Customer review rating 0.5/5

Wilma R. Families - Confirmed reviews ALL

We phoned to arrange a late check in, I was then told to send an email. Seriously since when, why could the person at the reception in the phone not just make a note? Our room didn’t have tissues so we had to phone 3 times to get someone to bring us some. The pillows were cheap and hard, we previously stayed at Novotel Wembley and had proper pillows. Our room was only cleaned after 2pm. The evening we wanted to have dinner at the hotel, there were no place to sit and eat so we asked if we could then have it in our room since there were no seating available, whereby we were told to pay an additional £5 or sit on the reception couches and eat!!! Seriously who sits in a hotel reception and eat their dinner!! Overall I will never visit this hotel again nor will I recommend it

OK stay

Customer review rating 3.5/5

Juhani S. Business - Confirmed reviews ALL

Room and other services ok, but breakfast not very satisfactory. Only two Coffee machines, too long queus to coffee, food items had to be requested from staff to fill tables.

Amasing staff and very quiet room

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I was worried the room would be noisy (I'm noise sensitive) - but it was brilliantly soundproofed. Had the best nights sleep! The staff are very, very helpful - great stay.

Dear Catherine L., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saira CIELOSZYK Operations Manager

Incredibly busy hotel made great by the staff

TripAdvisor rating 5.0/5

Mudassar A TripAdvisor review

An excellent hotel due to the hard work of the staff who cope admirably as this hotel gets incredibly busy during snow season at the Excel. I stay here regularly. Sara who works behind the bar is fantastic.

Hi MudassarA, Thank you for taking the time to leave such a great review of or hotel. I have passed on your feedback to our team who will greatly receive such nice words. We look forward to welcoming you back to Novotel London ExCeL again very soon! Kind Regards Saira CIELOSZYK Operations Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 793 reviews 8.9/10 Location
  • 1,218 reviews 7/10 Room
  • 1,184 reviews 7.5/10 Service
  • 21 reviews 4.4/10 WiFi
  • 561 reviews 6.6/10 Cleanliness
  • 546 reviews 7.1/10 Breakfast
  • 321 reviews 5.1/10 Food
  • 282 reviews 5.2/10 Value

Powered by Trustyou

All our hotels in London