Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,601 reviews

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Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,601 reviews

TripAdvisor Rating  4.2/5  3,657 reviews

Certificate of excellence 2025

Great service from Smit at reception - thank you!

TripAdvisor rating 5.0/5

D4225WYjenniem TripAdvisor review

Smit provided me amazing service during my stay over the Pokemon EUIC weekend. He made sure my stay was relaxing while I worked across the weekend and was very helpful checking me and my colleagues into our rooms. Would highly recommend!

Definitely we will come back again.

TripAdvisor rating 5.0/5

shirein H TripAdvisor review

Amazing service , wonderful delicious food . Giovanni and Klea are very nice and welcoming.

experience

TripAdvisor rating 5.0/5

tsuguyoshi y TripAdvisor review

smith help me a lot .many appreciate.

Dear Tsuguyoshi Y, Thank you for your kind words regarding your experience at Novotel London Excel. We are delighted to hear that Smith provided you with valuable assistance. Your appreciation will be shared with the team, as it motivates us to continue delivering excellent service. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Early check-in

TripAdvisor rating 5.0/5

Pierrick M TripAdvisor review

A lot of Thanks to Catherine for making it possible to accommodate our request of having single beds, for the quick handling of our check-in and for the early availability of the room.

Dear Pierrickm2026, Thank you for your lovely feedback! We’re so pleased Catherine could assist with your request and make your early check-in smooth and comfortable. We truly appreciate your kind words and hope to welcome you again soon! Regards Mehwish Farzan Guest Experience Coordinator

Customer review rating 5.0/5

Iqbal J. Families - Confirmed reviews ALL

Rooms were clean and comfortable. Breakfast was good. Staff are obliging

Dear Iqbal J., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our rooms clean and comfortable, enjoyed the breakfast, and appreciated the attentiveness of our staff. Your satisfaction means a lot to us. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,582 reviews 9.3/10 Location
  • 2,160 reviews 6.8/10 Room
  • 2,401 reviews 8.5/10 Service
  • 35 reviews 7.3/10 WiFi
  • 996 reviews 6.2/10 Cleanliness
  • 989 reviews 5.9/10 Comfort
  • 842 reviews 7.8/10 Breakfast
  • 7 reviews 1.8/10 Pool

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