Novotel London Excel 4 stars
Customer review rating (ALL Rating) 4.3/5 389 reviews
ALLSAFE approved hotel
Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf
2 DLR stations nearby
5 minutes' drive to London City Airport
On-site restaurant and bar with outside terrace
Views of the Docklands, O2 Arena, and Canary Wharf
7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom
BUS 1: 147 CUSTOM H. EXCEL
BUS 2: 325 CUSTOM H. EXCEL
BUS 3: 241 CUSTOM H. EXCEL
BY SUBWAY: DLR Royal Victoria
METR: DLR Royal Victoria
LONDON CITY At 1.77km / 1.1 miles
LONDON CITY AIRPORT At 1.77km / 1.1 miles
LONDON GATWICK At 70km / 43.5 miles
LONDON HEATHROW At 37.01km / 23 miles
LONDON STANSTED AIRPORT At 56km / 34.8 miles
A12,M11,M25 At 0.1km / 0.06 miles
DLR-ROYAL VICTORIA At 0.64km / 0.4 miles
KINGS CROSS At 12.87km / 8 miles
LIVERPOOL STREET At 7.24km / 4.5 miles
LONDON ST PANCRAS At 7.9km / 4.91 miles
WATERLOO STATION At 9.66km / 6 miles
GPS:51.507933906029066, 0.0232424366007321
Check-in from - Check out up to
Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.
Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Accessible room
Customer review rating 2.0/5
John D. Business - Confirmed reviews ALL
I booked this stay through the meeting I was attending at London Excel. I was allowed an early check-in and found the room relatively clean and comfortable, though it was a bit warn with stains on the carpet and some of the USB outlets didn't work. The included breakfast was excellent. The sauna wasn't working, but the steam room (so-called Turkish bath) was working. A Kindle reader disappeared from our room that apparently should have been in the safe. When I inquired at the front desk they said they would check with housekeeping and never did (I asked twice). The front desk also failed to email the receipt to me as I requested. I have seen this hotel on websites for rates much lower than I paid through my meeting, and as a moderate cost hotel it is a reasonable choice. At over $300 per night, not great, and the front desk staff are pleasant but unhelpful.
Customer review rating 5.0/5
Shannon W. Families - Confirmed reviews ALL
We have stayed there now a couple of times as it is perfectly located to what we want to do, the staff are friendly and always go out of their way to help. The hotel is well looked after with the rooms being clean and tidy.
Hey Shannon! We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon!
Customer review rating 1.0/5
S A. Z. Business - Confirmed reviews ALL
Such poor hotel service that was never experienced in all Novotel hotels around the world - unprofessional: a bunch of people behind the reception desk but all like intern with little experience, having to ask the other staff - impolite: unsatisfactory attitude not reflecting Novotel/Accor standard, neither in person nor on room phone connection - inefficient & complicated: poor coordination and admin with billing, laundry (outsourced), taxi, etc.
Customer review rating 4.5/5
Drakesy Business - Confirmed reviews ALL
Pleasant hotel, friendly staff and well appointed rooms.
We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon!
Customer review rating 5.0/5
Tony C. Business - Confirmed reviews ALL
Excellent customer service, very friendly and well located hotel. Just what was needed. Topped off by a free drink at the bar and chocolates delivered to the room.
We were so chuffed to make your stay pleasant , at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon!
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