Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,554 reviews

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,554 reviews

TripAdvisor Rating  4.0/5  3,411 reviews

Certificate of excellence 2024

Mixed. OK if you get the right room and a good price!

TripAdvisor rating 3.0/5

elle26000 TripAdvisor review

Comfortable bed, nice spacious family room. Generally quiet. BUT... 7th room under the fitness area = boom of someone on a treadmill until 10pm, starting again at 6am. Sort out your acoustic flooring please... No information about breakfast, indeed very little information about anything in the room and hard to find on the website... So we opted to skip breakfast as it wasn't included in our rate. Good to have a nice late 12noon check out though! Fitness suite is odd. Lockers and a single shower... But the shower is open to the locker area so no privacy, no bench... So how they expect you to change in there?! V odd. Thankfully it was empty when I went. Also the steam room wasn't working, and there was no sign or warning at reception about this. You have to call reception for a bath/shower mat! Weird electric obscuring glass between shower and bed. Your can still clearly see someone's silhouette so if you were hoping for privacy you wouldn't get it! Second bed in a family room made up as a double...odd decision. We called and asked for it to be made into two singles. After an age they brought some extra bedding, but didn't offer to split the beds and remake it.

Excellent, and special

TripAdvisor rating 5.0/5

Clare W TripAdvisor review

Excellent. Great location on the water, with fresh air and no major road nearby, so very quiet. Bed comfy, room spacious, excellent cleanliness. I like all Novotels for their good standard, but this one is particularly lovely - only 15 mins from Tottenham Court Road on the Elizabeth line, and the waterside location is so special. This was my third visit, and I'll be back.

Nice Stay

Customer review rating 4.0/5

C. Business - Confirmed reviews ALL

The hotel is really nice and get an upgrade which was a bonus. All the staff were very friendly and nice, I even had a conversation with one of them at breakfast. Would have been a 10 our of 10 but marked down as think £25 for parking for less than 24 hours at the hotel I am staying at is excessive. I know London is expensive but when I am paying to stay with you I would have expected a cheaper rate than that I have stayed in other hotels near which charge much less.

Dear C. Chris, Thank you for your lovely feedback about your recent stay with us, and we’re delighted to hear you enjoyed the upgrade and found our team friendly and engaging. Your kind words about the service at breakfast are greatly appreciated. Regarding the parking charge, we strive to ensure our prices remain competitive with other hotels in the area. However, we understand your concerns and will continue to review our pricing structure to provide the best value for our guests. We hope to welcome you back in the future for an even better experience. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Awful stay- still waiting for a call back

Customer review rating 0.5/5

Orla F. Solo - Confirmed reviews ALL

Had to move rooms as the toilet kept refilling so awful nights sleep, night 1. I asked for a refund for night 1 and I am still waiting!! Second room needed and clean in the bathroom. Overall very very poor

Thank you for sharing your feedback, and please accept our sincerest apologies for the issues you experienced during your stay with us. We understand how disruptive it must have been to move rooms and deal with the maintenance issues that affected your comfort. We deeply regret the delay in addressing your concerns regarding the refund for your first night's stay. To ensure we make this right, we will expedite this process and offer a 30% discount on your first night as a gesture of goodwill. We value your feedback and will use it to improve the overall experience we provide to our guests. Please don't hesitate to reach out if there is anything further we can assist you with. Kind regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Well located for Excel. Clean and pleasant room! Friendly staff.

Customer review rating 4.5/5

Jonathan Solo - Confirmed reviews ALL

Well located for Excel. Clean and pleasant room! Friendly staff.

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Warm Regards, Aurelija Revuckaite Guest Experience Manager

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Other web-users rate our hotel

  • 1,273 reviews 9.1/10 Location
  • 1,775 reviews 6.7/10 Room
  • 1,517 reviews 7.6/10 Service
  • 36 reviews 4.3/10 WiFi
  • 807 reviews 6.2/10 Cleanliness
  • 637 reviews 6.9/10 Breakfast
  • 371 reviews 6/10 Food
  • 357 reviews 5.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.