Novotel Berlin Am Tiergarten

Novotel Berlin Am Tiergarten 4 stars

Customer review rating (ALL Rating) 4.6/5 2,233 reviews

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Hotel extras

  • Conference hotel with 274 rooms & large meeting rooms

  • Family hotel with family rooms and children's play area

  • Close to convention centers and attractions

  • Business hotel with wellness area, fitness & roof terrace

  • Overnight stay for 2 children up to 15 years in parents' room incl.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Berlin Am Tiergarten

Strasse des 17 Juni 106-108
10623 BERLIN
Germany

GPS:52.51423, 13.335386

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT

At the Novo², you will be spoiled with modern interpretations of Mediterranean classics, vegan dishes and a children's menu. The Novo² is lounge, bar and eatery in one. End the evening relaxing on the terrace.

Our accommodation(s)

Relax in the stylish and comfortable rooms of our family hotel! The room categories are tailored to your individual needs. All rooms are fully air-conditioned, as well as including WIFI, safe, refrigerator, coffee & tea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,233 reviews

TripAdvisor Rating  4.5/5  2,392 reviews

Great location and comfortable rooms

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Very convenient location right next to the S-bahn station. Rooms were spacious and well-equipped, and the wellness/spa area was very comfortable too. Overall a great stay!

Dear Jens-Kristian K., thank you for your positive feedback. I am pleased that you felt comfortable with us and I look forward to welcoming you back. Kind regards, Gabriella Csontos Guest Relations

Good stay in Berlin

TripAdvisor rating 4.0/5

cazzaphinn Couples - TripAdvisor review

Visited this hotel as partner was running the marathon. Good first impressions, easy to get to from airport and hotel is directly across the road from the S Bahn. Staff very friendly at check and in general throughout our 4 night stay. On marsthon day my partner asked if he could pay for a light breakfast instead of the full buffet priced at 23 euro and they told him to just go and help himself to whatever he needed. Very impressed by this as we would have paid 23 euro for 3 slices.of toast and a coffee otherwise. Room was pretty big amd cleaned daily. Comfprtable bed and pillows. I have however only given 4 stars as I did have a few niggles. Hated the separate toilet and bathroom. No sink in the toilet so seemed very unhygienic as far as hand washing goes. Limited plug point andno USB ports. Hate when there are no plug points on each side of the bed. Aircon was rubbish and really made.no difference.to room temp. Marked carpets in hallways. Felt they needed replaced. No information sheet in room. Hotel is well-situated and it is easy to get round Berlin using this as your base and I would stay again if visiting Berlin.

Good stay, but lost book left in the room

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Your hotel is very nice, and the front desk staff were generally very helpful. However, after checking out at noon, I discovered later in the day that I had left a book in the bathroom. The book mysteriously disappeared. I was inserted behind the toilet paper ring. The next day when I came in the hopes of recovering the book, it had not been turned in. I know it had to have been seen, and removed. It would have been very helpful if I had had a chance to pick it up.

Well located

Customer review rating 4.5/5

M. Families - Confirmed reviews ALL

It was nice to have the experience. All was good; only one breakfast was costly, and the one-day staff member didn't give water to the kids. Overall, I'm satisfied with staff members' attitude.

Decent Hotel, with Service Left a Bad Taste in the Mouth

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

I have never had any motivation to write any review toward one of the AccorHotels because I have never had anything to complain before. However, after finishing my stay with Novotel Berlin Am Tiergarten, I am afraid that I am going to break the record. The purpose of my stay in this hotel was related to my leisure trip to Berlin. I was expecting to have an enjoyable stay guaranteed by, under normal circumstances, the stellar standard of service from AccorHotel and/or the Novotel Hotels. However, my stay was rather an opposite to this expectation. First, the hotel looked rather gloomy when I entered. The check in process went smoothly. However, I began to notice that my accommodation request that I submitted upon booking was not entirely fulfilled. Although the hotel allocated a room located in the corner side of the buidling, I could not help but to notice that my room was located in a lower level of the building while I explicitly asked for a room in a higher level. I could have let go this inconvenience. However I was left with other inconvenience as well. The faucets in the bathroom were corroded and the shower heads were not properly cleaned. I decided to let go this minor inconvenicence, especially after knowing that the minibar is provided for free and it is filled daily. Or so I thought In the first morning of my stay, the house keeping staff just brought himself into the room without knocking, which was an inconvenience to me. Then, I decided to take a breakfast and went out for the day. Before I left the room, I could not find the "please clean my room/do not disturb" board sign. So I told the reception that I am going out and I requested that my room to be cleaned. 6 hours later, my room is still a mess and the minibar is not filled. However, I saw the "please clean my room/do not disturb" board sign hanging on the door handle of my room this time around Second morning, the house keeping stuff barged into my room again. With his broken English, he tried to tell me to turn the room board sign around if I do not wish any room service, which I already did. I ordered an in room breakfast, and it was delightul. After breakfast I decided to go out for the day. I told the receptionist about this room service situation thing, and they said that the minibar will be filled this time. The issue seemed to be addressed, or so I thought. Upon my return, my room was still a mess, and the minibar is half-filled. However, the service of following nights were rather okay. My room was cleaned, and the minibar is filled. I decided to forego the room service, as I decided to went out longer and therefore needed the time to rest in my room longer. During my stay, I also used the fitness center. Again, the whole ambiance of the fitness center is also very gloomy and things looked like they have been abandoned for quite some time. But, the facility was useful to keep up with my workout routine. The last stroke in the camel's back to me was on my departure day. I have calculated that I will have enough time to have my welcome drink before leaving the hotel to the Berlin Central Station. So I decided to leave my heavy baggage in the baggage cabin. As I finished my drink, I went to reception and asked to have my baggage retrieved from the baggage cabin. For some reason, technical or otherwise, the baggage cabin was locked, and the keycards were not working. On top of that, the staff who supposed to have the physical key of the baggage cabin was not in the office, so they have told me. I kept telling them that I need to be in the train station soon, but nobody was paying attention to me. Then, I decided to be more apprehensive as demanded that my baggage to be retrieved from the cabin soon. But it was too late, I missed my train. Out of pure dissatisfaction and anger, I demanded to see a supervisor. I needed to communicate this issue to someone in charge. I explained the issue to a staff, who supposed to be the supervisor. I was not expecting for any compensation or anything due to this problem. I was rather expecting an assumption of responsibility to the damages and inconvenience caused by this issue. However, the "supervisor" told me that "I would have been late for the train either way even if my baggage would have been retrieved on time". Hearing that remark was a dissapointment, especially coming from a staff of a Hotel that pride itself on its stellar customer service. One thing is certain. I will not book another stay with this hotel ever again, and I will recommend everyone within the network of my extended friends and colleagues to be wary should they ever decide to book a stay in this hotel.

Dear Muhammad Anhar F., I am really sorry to read how disappointed you left our hotel. I already tried to call you. I would appreciate to exchange with you directly, am I allowed to call you again? Do you have a time where it suits you best? Sending very best regards, Caroline Münter General Manager

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Other web-users rate our hotel

  • 857 reviews 9.4/10 Location
  • 1,007 reviews 7.8/10 Room
  • 1,031 reviews 9.1/10 Service
  • 43 reviews 6.5/10 WiFi
  • 628 reviews 8.7/10 Breakfast
  • 493 reviews 7.8/10 Comfort
  • 421 reviews 7.5/10 Cleanliness
  • 191 reviews 7.3/10 Food

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