Отель Novotel Пекин Синь Цяо 4 звезды

Примечание: отзывы клиентов 4.2/5 Отзывов: 3 001

сертифицированный отель ALLSAFE

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Номер 1

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Как это работает?
+ 27 Услуги

Особенности отеля

  • Вода из горячих источников во всех номерах и спа-зоне

  • Высокоскоростной WIFI

  • Расположен в центре города, перед станцией метро (линии 2 и 5)

  • Утка по-пекински

  • Расположение вблизи основных видовых точек

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

Расположение отеля

Novotel Пекин Синь Цяо

Dongcheng District, Пекин
No. 1 West Street, Chongwenmen
100005 пекин
china

Телефон: +861065133366

Факс: (+86)10/65125126

Заезд с 14h00

Выезд до 12h00

  • Chong Wen Men Xi :  9,729,723,673,10 Chong Wen Men St

  • Chong Wen Men Xi 2 :  3,104,44,41,209 Chong Wen Men St

  • Chong Wen Men Xi 3 :  203,60,110,8 Chong Wen Men St

  • LOCAL BUS SERVICE :  CHONGWENMEN

  • Chong Wen Men :  line 2 Line 2 Exit D

  • Chong Wen Men 2 :  line 5 Line 5 Exit A

  • На самолете

    CAPITAL AIRPORT На расстоянии 30 км / 18 миль

  • На поезде

    BEIJING STATION На расстоянии 2 км / 1,24 миль

GPS:39.901502, 116.4169

Гостиничные услуги

Услуги в отеле и поблизости

Заезд с - Выезд до

Обзор

  • Парковка
  • Ресторан
  • Отель, оборудованный для доступа на инвалидных креслах
  • Оздоровительные процедуры
  • Кондиционер
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
Служба кейтеринга
  • Ресторан (-ы): 5
  • Бар (-ы): 1
  • Завтрак
    • Шведский стол
  • Обслуживание в номере
    • Холодные закуски
    • Горячие блюда
Конференции и мероприятия
  • Конференц-зал (-ы): 7
  • Бизнес-центр
    • Бизнес-центр со службой поддержки
Доступ
  • Отель, оборудованный для доступа на инвалидных креслах
Услуги и удобства
  • Информация об отеле
    • Номера: 700
    • Номер (-ов) для гостей с ограниченными возможностями передвижения: 4
    • Семейных номеров: 0
    • Смежных номеров: 5
    • Номера для некурящих: 693
    • 12 этажи
  • Языки, на которых говорит персонал отеля
    • Китайский (мандаринский)
    • Французский
    • Японский
    • Английский
  • Гостиная
    • Зона ожидания или гостиная
    • Гостиная Executive
  • Прачечная / услуга парковки служащим отеля
    • Глажка Оплачивается отдельно
    • Химчистка / глажка
  • Wi-Fi
    • Канал высокоскоростной передачи данных
    • WIFI в местах общественного пользования
    • Высокоскоростной WIFI
    • WIFI в отеле
    • Высокоскоростной Интернет
  • Кондиционер
    • Кондиционер
  • Специальные условия для гостей с ограниченной подвижностью
  • Курение на территории отеля запрещено
  • Регистрация и выезд
    • Поздний выезд
    • Экспресс-выезд
    • Экспресс-регистрация
  • Хранение багажа
    • Хранение багажа
  • Носильщик
    • Носильщик
  • Консьерж
    • Консьерж
  • Лимузин
    • Лимузин
  • Утюг
    • Утюг на стойке регистрации
  • Сейф на стойке регистрации
    • Сейф на стойке регистрации
Доступ к отелю
  • 停车场
    • При отеле
    • Общественный
Оздоровительные процедуры
  • Fitness Center
    • При отеле
Бутики и магазины
  • Парикмахер
  • Салон красоты
Семья
  • Удобства для детей
    • Зона для игр

Наши номера

Просторные номера Novotel с современной отделкой оборудованы всем необходимым для комфортного проживания. Здесь учтены и удовлетворены все ваши потребности.

Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 7

  • Максимальный размер: 360 м²

  • Максимальная вместимость: 220 человек

  • Максимальная вместимость банкетного зала: 220 человек

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Отзывы наших гостей о
Novotel Пекин Синь Цяо

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL 4.2/5

Отзывов: 3 001

Рейтинг TripAdvisor 4.0/5

Отзывов: 3 179

Happy n Beijing again

Примечание: Tripadvisor 5.0/5

Allan C 02/11/2020 Реальные отзывы TripAdvisor

Due to COVID-19 the hotel has had to make various adjustments, i e closing off the 12th floor. I hope this will soon be re opened as some of the benefits were missed. also some smaller changes were made which, while not inconvenient did detract from the usual standard I have come to expect from the Hotel. I hope that when the virus is over the hotel will go back to its former standards of excellence and not 'spoil the ship for a ha'porth of tar (English expression) Special thanks tp Deng Shu Fen of house keeping ,who was as efficient as she was unobtrusive, for maintaining my bathroom and room in first class condition.

Bad smell inside the toilet

Примечание: Tripadvisor 3.0/5

annoying123456 Business - 10/10/2020 Реальные отзывы TripAdvisor

There is mixture of smokimg smell and dead rat smell inside the toilet. According to my knowledge, there is not possible to smoke inside the room. It seems the management of NOVOTEL Beijing does not strictly apply this rule. Also the dead rat smell scares me because NOVOTEL is good brand in the world. But not in Beijing 😢

excellent location and nice restaurant

Примечание: Tripadvisor 4.0/5

Connector678051 26/01/2020 Реальные отзывы TripAdvisor

it is convenient to go to every corner of the city by metro. you can enjoy delicious peking duck in their chinese restaurant on 4th floor. staff are friendly and responsive. However, it is not adviced to live in the lower floors as there is strong baking smell from a bakery shop at the ground floor.

Very good hotel

Примечание: Tripadvisor 4.0/5

58manuel Business - 22/01/2020 Реальные отзывы TripAdvisor

Situation down Town is perfect to discover Beijing Hotel service is valuable like a 5 stars It is a pety that the welcome is to cold and no body to help you at your arrival to take care of your lugage. But afetr demanding it was done. I will come back for sure.

Our stay Novotel Xinqiao Beijing

Примечание: Tripadvisor 5.0/5

ducky626 Couples - 17/01/2020 Реальные отзывы TripAdvisor

Excellent position for the subway which is right on the doorstep which is cheap and great for exploring Beijing. The executive room check in staff where very friendly and welcoming . The executive room cleaning girls were Excellent and friendly my husband says he will remember their smiles forever. I think that throughout China you need roaming on your phone because Wh- Fi is very slow. We used it as a base for our trips to Harbin and Xi'an staying a total of three times and always welcomed back. We chat app is very useful too.

Dear Valued Guest, We would like to thank you for choosing Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We are looking forward to your next visit! Kind regards Guest Experience Manager Novotel Beijing Xinqiao

My Personal Stay - A convenient hotel

Примечание: Tripadvisor 4.0/5

GarySedunia Couples - 02/01/2020 Реальные отзывы TripAdvisor

I recently decided to stay at this hotel due to its location which is EXTREMELY convenient. The hotel has a subway station DIRECTLY in-front of the hotel. I booked a room with club access, however the I would like to suggest to management to please increase staffing in the areas of FOH and BOH during your Club peak hours (i.e. Breakfast and Evening cocktails). Accommodation rooms were good, again I would like to suggest to do more preventive maintenance. Overall, I would suggest this hotel to fellow travelers who would like convenience of accessibility to sights in Beijing (i.e. Wangfujing Street, Forbidden City and Tianamen Square). The hotel has a giant map of Places of Interest in the lobby, and if you should have a look at it to see how convenient this hotel is.

Dear Valued Guest, We are very appreciate for your stay at Novotel Beijing Xinqiao and left you feedback on TripAdvisor. We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We will definitely look into the details you mentioned and work with the respective managers on possible improvements. We are looking forward to your next visit! Kind regards Guest Experience Manager

Novotel Xinqiao Beijing

Примечание: Tripadvisor 4.0/5

MikeT2134 Family - 02/01/2020 Реальные отзывы TripAdvisor

Novotel Xinqiao in Beijing is conveniently located next Chong Wen Men subway station and is winthin walking distance to several malls. However, the hotel is old and our room was in need of some improvement. Overall its value for money given its close proximity to attractions.

Dear Valued Guest, We are very appreciate for your stay at Novotel Beijing Xinqiao and left you feedback on TripAdvisor. We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We will definitely look into the details you mentioned and work with the respective managers on possible improvements. We are looking forward to your next visit! Kind regards Guest Experience Manager

Great Hotel

Примечание: Tripadvisor 5.0/5

Scenic279958 Couples - 30/12/2019 Реальные отзывы TripAdvisor

Room is clean & comfortable. Great breakfast with many choices. Near subway station for line 2 & 5 and few large shopping mall. Very convenient for those use a lot of subway. Will stay again in future.

Dear Valued Guest, We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We are looking forward to your next visit! Kind regards Guest Experience Manager Novotel Beijing Xinqiao

Value for money

Примечание: Tripadvisor 3.0/5

kgohct Family - 08/12/2019 Реальные отзывы TripAdvisor

I booked 2 suites (loft) and i have to say everything else aside, it is value for money. And for the fact that accor provide free breakfast for up to 2 child below 16 yo is a plus for family travelers. As for the condition of the room, i have to say its old and dated (still clean). The phone set in the room cannot be dialed out to the reception/ housekeeping etc and it took me two calls on 2 different days to have someone to come and look at the problem. What happened is that all the shortcut buttons on the phone set are not working and I was told verbally to dial "53" if i need to call the reception. I highlighted that there was no written instruction about dialing "53" on the phone and will pose as a safety hazard if a guest is very ill and needs to seek help using the phone to contact the reception or operator. The most chirpy staff of all are the housekeepers and they never fail to greet me with their warm morning conversations and smile. Kudos to them on the 15th floor!

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that your experience did not meet your expectations for some issues; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Guest Experience Manager Novotel Beijing Xinqiao

Good location, hotspring water bath

Примечание: Tripadvisor 3.0/5

weiziyin88 Family - 26/11/2019 Реальные отзывы TripAdvisor

The location of the hotel is very good. Walking distance to quite a few mall with nice restaurant and food. It near forbidden city, wangfujing, temple of heaven - tourist attraction places. Very Near to train station. The room was small as compare to other novotel property I stayed before. This is the only novotel. Property that did not give me interconnect room or room that is beside one another or opposite one another. Sort of disappointed. Room was not ready during check in time. The pipe was leaking in one of the room. However they change and upgrade us to a bigger room.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Guest Experience Manager Novotel Beijing Xinqiao

Novotel, Beijing

Примечание: Tripadvisor 2.0/5

jmy628 Couples - 16/11/2019 Реальные отзывы TripAdvisor

Hotel is in need of renovation and update. Very dark and dreary in halls - poor lighting in halls and rooms. Carpet smells. Location was convenient but quality of room was poor. Tv was not working either.

Dear Valued Guest, We are very appreciate for your stay at Novotel Beijing Xinqiao and left you feedback on TripAdvisor. First of all, thank you for staying at Novotel Beijing Xinqiao hotel. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is with regretted that there are low points was below our and your standard and we can assure you that this is not the norm. Your detailed comments are shared with the concerned managers and we will use them as a case study for our team members to analyze where the break downs of work and communication flows happened. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, I really appreciate all your comments and it certainly will be great help to make the facility upgrade. We look forward that you give us the opportunity to better serve you in the near future and we promise your next visit will be much more pleasant than the previous one. Sincerely, Hotel Management

Beijing Capital

Примечание: Tripadvisor 4.0/5

YuriAndrey Family - 13/11/2019 Реальные отзывы TripAdvisor

The hotel has an excellent location with metro station in front. near mall, restaurants, bakery etc etc. Unfortunately workers english is very low. Did not get my room on the first night although I book and pay in advance more than a week and has to carry my bags to the new room next day evening after see sight all day. The first room the a/c was not working

Dear Valued Guest, We are very appreciate for your stay at Novotel Beijing Xinqiao and left you feedback on TripAdvisor. First of all, thank you for staying at Novotel Beijing Xinqiao hotel. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is with regretted that there are low points was below our and your standard and we can assure you that this is not the norm. Your detailed comments are shared with the concerned managers and we will use them as a case study for our team members to analyze where the break downs of work and communication flows happened. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, I really appreciate all your comments and it certainly will be great help to make the facility upgrade. We look forward that you give us the opportunity to better serve you in the near future and we promise your next visit will be much more pleasant than the previous one. Sincerely, Hotel Management

Хорошее расположение

Примечание: отзывы клиентов 3.5/5

Александр Х. Деловые путешественники - 10/11/2019 Проверенные отзывы - ALL

Пребывание 30.10.19-07.11.19. В номере было холодно, помочь отель ничем не мог, поясняя, что в Пекине в гостиницах нет обогревателей. Испытывались трудности при общении с персоналом на английском языке. Достаточно старая мебель, требуется обновление. В сауне были тараканы, на что представитель СПА никак не отреагировал.

Dear Mr Alexandre K., We are very appreciate for your stay at Novotel Beijing Xinqiao and left you feedback on TrustYou Survey.. First of all, thank you for staying at Novotel Beijing Xinqiao hotel. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is with regretted that there are low points was below our and your standard and we can assure you that this is not the norm. Your detailed comments are shared with the concerned managers and we will use them as a case study for our team members to analyze where the break downs of work and communication flows happened. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, I really appreciate all your comments and it certainly will be great help to make the facility upgrade. We look forward that you give us the opportunity to better serve you in the near future and we promise your next visit will be much more pleasant than the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

LONG TERM CUSTOMER 2008

Примечание: Tripadvisor 5.0/5

debraaforman Family - 03/11/2019 Реальные отзывы TripAdvisor

We had a great stay. The Staff in the Hotel were especially helpful this trip Really appreciated. We stay in the Accors Hotel chain around the world. They have so many properties and are always easy to find one close by.

Dear Valued Guest, We all very much appreciate your comment and we are very happy that you enjoined your stay. Thank you for taking the time to tell us about your experience at Novotel Beijing Xinqiao. We are all very happy that you enjoyed your stay and will continue doing our good job to all our Guests. We appreciate for sharing your concerns, and we all welcome you back soon to our nice Novotel Beijing Xinqiao. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

No air conditioning

Примечание: Tripadvisor 1.0/5

cayosmom Friends getaway - 01/11/2019 Реальные отзывы TripAdvisor

They turn the air-conditioning off in October and the rooms were extremely hot they said up in the window well you can’t sleep with the traffic hotel staff are a very unfriendly English is very poor hotel is very dirty

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We are very appreciate for your stay at Novotel Beijing Xinqiao and left you feedback on TripAdvisor. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is with regretted to read that the air condition system was not cool, your comment already shared with our Director of Rooms and Engineering for their immediate action. Our Engineering team is adjusting manually the temperature on daily basis – looking at the weather forecast & temperature. Being now in between season: some discomforts can unfortunately be happening. Also another low point about the staff English level has been well noted, we will make necessary adjustment to our training methods, which is part of our ongoing improvement plan. We will definitely look into the details you mentioned and work with the respective managers on possible improvements. Once again, I really appreciate your comment and it certainly will be great help to make the facility upgrade. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and products. We apologize once again and look forward to get another opportunity to redeem ourselves, whenever you travel lead you again to Beijing. Kind regards, Hotel Management

Excellent

Примечание: Tripadvisor 5.0/5

OtanildoO Solo travel - 19/09/2019 Реальные отзывы TripAdvisor

Hotel with excellent facilities and structure. Excellent breakfast and option for lunch and dinner That is second time that I use that hotel, always very satisfied. Very goog hotel. I recommend this hotel in Beijing.

Dear Valued Guest, We all very much appreciate your comment and we are very happy that you enjoined your stay. Thank you for taking the time to tell us about your experience at Novotel Beijing Xinqiao. We are all very happy that you enjoyed your stay and will continue doIng our good job to all our Guests. We very appreciate for sharing your concerns with our team, and we all welcome you back soon to our nice Novotel Beijing Xinqiao. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

Good Hotel with friendly services

Примечание: Tripadvisor 5.0/5

ChandraS747 Business - 13/09/2019 Реальные отзывы TripAdvisor

I have been staying in the same nice hotel in Beijing for many years, I find the location is good with shop and foods within walking vicinity, public transport, subway is just in front of the hotel as well. The hotel is clean, hotel staff are friendly and always been very helpful. The rate is reasonable. I will recommend this hotel for those who require convenient location with many round the clock restaurants.

Dear Valued Guest, We all very much appreciate your comment and we are very happy that you enjoined your stay. Thank you for taking the time to tell us about your experience at Novotel Beijing Xinqiao. We are all very happy that you enjoyed your stay and will continue doIng our good job to all our Guests. We very appreciate for sharing your concerns with our team, and we all welcome you back soon to our nice Novotel Beijing Xinqiao. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

good hotel at good location

Примечание: Tripadvisor 4.0/5

jeanpaulp323 Business - 12/09/2019 Реальные отзывы TripAdvisor

Overall the hotel is good, and the staff is very good. But the furniture is somewhat old, and the plumbing is outdated. Toilet seat bidet was not working and they never fixed it. Not a big deal, but then, don't ask what you could do to make your guest stay better, if you are not going to respond to requests. Sauna is not worth it for the price (it should be free for hotel guests).

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comment about the room condition has been well noted, We are now in process of repairing and updating our room facilities including bathroom facilities. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Beijing Xinqiao. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

Dated from a bygone era, deceptive advertising on Accor website

Примечание: Tripadvisor 2.0/5

Akbar1234 Family - 29/07/2019 Реальные отзывы TripAdvisor

Furnishings of the hotel seem quite dated; the pictures of the executive rooms and suites are quite deceptive. I reserved a room for 4 people, but was then given a room to accommodate 3 people (initially, the room only had one bed for 2 people and after complaining, was given a room that had 3 single beds - despite the booking on Accor.com for an executive suite which indicated that it would accommodate 4 people (2 adults, 2 kids)). Since we were exhausted after a long 15 hr flight, I just did not have the energy to request again for what I had supposedly paid for. Also, the staff was very friendly and kind. Definitely would not stay here again!

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Guest Experience Manager Novotel Beijing Xinqiao

Great hotel and location

Примечание: Tripadvisor 5.0/5

Patrick M Family - 28/07/2019 Реальные отзывы TripAdvisor

Stayed five nights at the Novotel Xinqiao in Beijing and thoroughly enjoyed our stay. The hotel graciously upgraded our room since they didn't have the one we had booked. The room was large, clean, and made up every day before we returned. The oversized king bed was big enough for my wife and I, and our 11 year old son, so no fold-out bed required. Subway station was just outside the entrance to the hotel, making travel in Beijing a breeze. Breakfast was quite good with a large variety of foods and large spacious dining room. Hotel staff were all very friendly and accommodated our every request, including multiple bags of ice daily to keep the cherries my wife brought for her parents in another city in China. Would definitely recommend this hotel to anyone staying in Beijing.

Dear Valued Guest, We all very much appreciate your comment and we are very happy that you enjoined your stay. Thank you for taking the time to tell us about your experience at Novotel Beijing Xinqiao. We are all very happy that you enjoyed your stay and will continue doIng our good job to all our Guests. We very appreciate for sharing your concerns with our team, and we all welcome you back soon to our nice Novotel Beijing Xinqiao. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

Последние отзывы: 20

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