Novotel Beijing Xin Qiao Hotel 4 stars

TripAdvisor rating 4.0/5 3,111 reviews
Novotel Beijing Xin Qiao
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Hot spring water available in all guest rooms and spa

  • High-speed WIFI

  • Located in the city center, just in front of a metro station (lines 2 and 5)

  • Peking duck

  • Close to main scenery spots

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Beijing Xin Qiao

Dongcheng District, Beijing
No. 1 West Street, Chongwenmen
100005
beijing
china

Tel: +861065133366

Fax: (+86)10/65125126

Contact email

Check-in from 14h00

Check out up to 12h00

  • Chong Wen Men Xi :   9,729,723,673,10 Chong Wen Men St

  • Chong Wen Men Xi 2 :   3,104,44,41,209 Chong Wen Men St

  • Chong Wen Men Xi 3 :   203,60,110,8 Chong Wen Men St

  • LOCAL BUS SERVICE :   CHONGWENMEN

  • Chong Wen Men :   line 2 Line 2 Exit D

  • Chong Wen Men 2 :   line 5 Line 5 Exit A

  • By plane

    CAPITAL AIRPORT At 30km / 18 miles

  • By train

    BEIJING STATION At 2km / 1.24 miles

GPS :39.901502, 116.4169

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with king bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Economy Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with king bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Floor with king bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Floor with 2 single beds

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 3 single beds

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Retro room:Economy king bed room

  • Max. number of persons: 2
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Panda Room: Superior king bed room

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Ladie Room:Premier floor king bed room

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

CITRUS WESTERN RESTAURANT

Type of cuisine: International

Located in a large Atrium, International buffets at all meal times, featuring an extensive breakfast, lunch and dinner selection.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TANG PALACE RESTAURANT

Type of cuisine: null

Tang Palace Restaurant is a locally famous Chinese restaurant serving Hong Kong and Cantonese cuisine. Renowned for Yum Cha lunch and Dim Sum varieties as well as set dinner menus. The 150 seat restaurant is located on level 3 of wing A of the hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KITAYA JAPANESE RESTAURANT

Type of cuisine: Japanese

Kitaya Restaurant offers set lunch and dinner menu with pork cutlet curry and curry rice, yakitori and sukiyaki beef pot as well as sashimi and sushi. The restaurant is located on level 2 of wing A of the hotel, next to the Cuisine Galley Restaurant.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GALLERIA BAR

Photo non contractuelle / Strictly non binding

GALLERIA BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 360

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Novotel Beijing Xin Qiao

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,944 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,111 reviews

Value for money

TripAdvisor rating 4.0/5

kgohct Family - 08/12/2019 TripAdvisor review

I booked 2 suites (loft) and i have to say everything else aside, it is value for money. And for the fact that accor provide free breakfast for up to 2 child below 16 yo is a plus for family travelers. As for the condition of the room, i have to say its old and dated (still clean). The phone set in the room cannot be dialed out to the reception/ housekeeping etc and it took me two calls on 2 different days to have someone to come and look at the problem. What happened is that all the shortcut buttons on the phone set are not working and I was told verbally to dial "53" if i need to call the reception. I highlighted that there was no written instruction about dialing "53" on the phone and will pose as a safety hazard if a guest is very ill and needs to seek help using the phone to contact the reception or operator. The most chirpy staff of all are the housekeepers and they never fail to greet me with their warm morning conversations and smile. Kudos to them on the 15th floor!

facilities old, restaurant medium level but staff friendly

Customer review rating 4.2/5

J-p Business - 02/12/2019 Confirmed reviews ALL

Better to use the executive club , the restaurant is too crowded and choice very low. Room needs to be refreshed

Dear Mr Jean Pierre Serge T., We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We will definitely look into the details you mentioned and work with the respective managers on possible improvements. We are looking forward to your next visit! Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Great location

Customer review rating 4.2/5

Jasper Business - 30/11/2019 Confirmed reviews ALL

Friendly and efficient staff. Easy to get to anywhere in Beijing

Dear Mr Choo Chua Jasper W., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Acceptable

Customer review rating 4.2/5

Thiru S. Solo - 26/11/2019 Confirmed reviews ALL

This is a good hotel for tourists from overseas. The location is excellent. A metro station is at the doorstep. Many attractions are only a few metro stops from the hotel. A good Shopping plaza is across the road where there is plenty of eating places, cafes. The standard room is quite small. Adequate for single occupancy but too small for couples. The breakfast was acceptable.

Dear Mr Thirumany S., Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that your experience did not meet your expectations in some points; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We are looking forward to your next visit! Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Good location, hotspring water bath

TripAdvisor rating 4.0/5

weiziyin88 Family - 26/11/2019 TripAdvisor review

The location of the hotel is very good. Walking distance to quite a few mall with nice restaurant and food. It near forbidden city, wangfujing, temple of heaven - tourist attraction places. Very Near to train station. The room was small as compare to other novotel property I stayed before. This is the only novotel. Property that did not give me interconnect room or room that is beside one another or opposite one another. Sort of disappointed. Room was not ready during check in time. The pipe was leaking in one of the room. However they change and upgrade us to a bigger room.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Guest Experience Manager Novotel Beijing Xinqiao

Fantastic

Customer review rating 4.2/5

San Couples - 25/11/2019 Confirmed reviews ALL

We were upgraded to superior room due to our standard room was located upper restaurant area which I find too bustling with cutlery's ding-dang sound and people chattering in the background. This hotel is packed with guests so be prepared to queue, while waiting we were directed to lounge on the 12th floor to have light snacks. The staffs are all friendly and happy to assist to all our requirements. The main plus point of this hotel is that metro station is just in front of this hotel making us accessible to every corner of Beijing.

Dear Ms Susan Elvina , We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

bad

Customer review rating 4.2/5

Sean L. Solo - 25/11/2019 Confirmed reviews ALL

I was upset because the room was so bad.

Dear Mr Byung Chul l., Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Great

Customer review rating 4.2/5

Isac B. Business - 20/11/2019 Confirmed reviews ALL

It was a pleasant stay. Location is amazing. Front desk is helpful. Very clean hotel. The manager Julien is very friendly and goes above and beyond to provide excellent service.

Dear Mr Isac B., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

its like coming home

Customer review rating 4.2/5

Beverly M. Friends - 20/11/2019 Confirmed reviews ALL

love the location of the hotel and the assistant manager Heidi(i think im spelling her name wrong) always a big help with suggestions on where to eat or new places to shop.Also the concierge who was working in the early morning during our stay gave me detailed instructions on where i can find the pancakes for breakfast and even wrote out the name in chinese for me.And they were delicious i didn't have a chance to thank him but Thanks so much

Dear Mrs Beverly M., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Pleasant stay. Hotel conveniently located.

Customer review rating 4.2/5

Anonymous Solo - 19/11/2019 Confirmed reviews ALL

Pleasant stay; convenient location--close to Metro and accessible to sites. Good customer service in spite of language barrier, although Julien was extremely helpful and fluent in English. However, hotel is somewhat dated and room smoky. Also, my room was directly facing restaurant, so could hear workers prepping from about 3:00 a.m., even with windows closed.

Dear Moira Marina K., Thank you for taking the time to tell us about your experience at the Novotel Beijing Xin Qiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comment about the room condition has been well noted, We are now in process of repairing and updating our room facilities including bathroom facilities. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Excellet service

Customer review rating 4.2/5

Anonymous Business - 17/11/2019 Confirmed reviews ALL

Very good service at reception and concierge really value for money

Dear Mr Jin Long G., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Novotel, Beijing

TripAdvisor rating 4.0/5

jmy628 Couples - 16/11/2019 TripAdvisor review

Hotel is in need of renovation and update. Very dark and dreary in halls - poor lighting in halls and rooms. Carpet smells. Location was convenient but quality of room was poor. Tv was not working either.

Dear Valued Guest, We are very appreciate for your stay at Novotel Beijing Xinqiao and left you feedback on TripAdvisor. First of all, thank you for staying at Novotel Beijing Xinqiao hotel. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is with regretted that there are low points was below our and your standard and we can assure you that this is not the norm. Your detailed comments are shared with the concerned managers and we will use them as a case study for our team members to analyze where the break downs of work and communication flows happened. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, I really appreciate all your comments and it certainly will be great help to make the facility upgrade. We look forward that you give us the opportunity to better serve you in the near future and we promise your next visit will be much more pleasant than the previous one. Sincerely, Hotel Management

Lovely for Family

Customer review rating 4.2/5

Ang K. B. Families - 13/11/2019 Confirmed reviews ALL

We booked for 10 nights and we enjoyed our stay with Novotel. We were surprised by the special decorations in our Executive room and tasty premium cake to celebrate our 10th Wedding Anniversary. We were well taken care by helpful staff in the 12th floor premium lounge. Nice breakfasts almost all 11 days and we love Happy Hour for the executive rooms with cakes , wines..Fruits and many more. Key plus is the location so convinent to all Beijing major attractions and shopping malls. Will certainly stay here again .

Dear Mr Ang Kok B., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Beijing Capital

TripAdvisor rating 4.0/5

YuriAndrey Family - 13/11/2019 TripAdvisor review

The hotel has an excellent location with metro station in front. near mall, restaurants, bakery etc etc. Unfortunately workers english is very low. Did not get my room on the first night although I book and pay in advance more than a week and has to carry my bags to the new room next day evening after see sight all day. The first room the a/c was not working

Dear Valued Guest, We are very appreciate for your stay at Novotel Beijing Xinqiao and left you feedback on TripAdvisor. First of all, thank you for staying at Novotel Beijing Xinqiao hotel. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is with regretted that there are low points was below our and your standard and we can assure you that this is not the norm. Your detailed comments are shared with the concerned managers and we will use them as a case study for our team members to analyze where the break downs of work and communication flows happened. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, I really appreciate all your comments and it certainly will be great help to make the facility upgrade. We look forward that you give us the opportunity to better serve you in the near future and we promise your next visit will be much more pleasant than the previous one. Sincerely, Hotel Management

Overall is good

Customer review rating 4.2/5

Anonymous Solo - 07/11/2019 Confirmed reviews ALL

Nice hotel, with amazing location near by the subway station and Beijing sightseeing, friendly front office , special thanks for the manager Julian for his professional service he provided to me , I recommend this hotel to everyone and I will come back again with my family.

Dear Mr Heimo E., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Satisfied

Customer review rating 4.2/5

Krv Couples - 05/11/2019 Confirmed reviews ALL

The room and the stay is impressive and beyond expectation

Dear Mr John Kervin S., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

LONG TERM CUSTOMER 2008

TripAdvisor rating 4.0/5

debraaforman Family - 03/11/2019 TripAdvisor review

We had a great stay. The Staff in the Hotel were especially helpful this trip Really appreciated. We stay in the Accors Hotel chain around the world. They have so many properties and are always easy to find one close by.

Dear Valued Guest, We all very much appreciate your comment and we are very happy that you enjoined your stay. Thank you for taking the time to tell us about your experience at Novotel Beijing Xinqiao. We are all very happy that you enjoyed your stay and will continue doing our good job to all our Guests. We appreciate for sharing your concerns, and we all welcome you back soon to our nice Novotel Beijing Xinqiao. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

Mr

Customer review rating 4.2/5

C. Business - 01/11/2019 Confirmed reviews ALL

The water sink of the bedroom was clogged. Other than that no issue

Dear Mr Wai Hung C., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is with regretted that there is a low point was below our and your standard and we can assure you that this is not the norm. Your detailed comment are shared with the concerned managers and we will use them as a case study for our team members to analyze where the break downs of work and communication flows happened. In the other side is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

No air conditioning

TripAdvisor rating 4.0/5

cayosmom Friends getaway - 01/11/2019 TripAdvisor review

They turn the air-conditioning off in October and the rooms were extremely hot they said up in the window well you can’t sleep with the traffic hotel staff are a very unfriendly English is very poor hotel is very dirty

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We are very appreciate for your stay at Novotel Beijing Xinqiao and left you feedback on TripAdvisor. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is with regretted to read that the air condition system was not cool, your comment already shared with our Director of Rooms and Engineering for their immediate action. Our Engineering team is adjusting manually the temperature on daily basis – looking at the weather forecast & temperature. Being now in between season: some discomforts can unfortunately be happening. Also another low point about the staff English level has been well noted, we will make necessary adjustment to our training methods, which is part of our ongoing improvement plan. We will definitely look into the details you mentioned and work with the respective managers on possible improvements. Once again, I really appreciate your comment and it certainly will be great help to make the facility upgrade. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and products. We apologize once again and look forward to get another opportunity to redeem ourselves, whenever you travel lead you again to Beijing. Kind regards, Hotel Management

Not coming back to this dump

Customer review rating 4.2/5

For T. L. 1. Y. W. H. B. M. O. Y. V. T. B. A. A. S. A. Y. H. A. I. I. V. C. T. T. S. H. W. W. B. S. F. A. N. L. A. Y. H. I. N. L. O. C. Friends - 31/10/2019 Confirmed reviews ALL

We had no air-conditioning room was extremely hot could not sleep people are smoking in the hallways which makes me sick we upgraded to the executive level thinking it would be better and it was not the food quality is extremely poor and will not be coming back to this location

Dear Mme Colleen Frances A., We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We are very appreciate for your stay at Novotel Beijing Xinqiao and left you feedback on TrustYou Survey.. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We apologize that we failed to live up to your expectation in regards to the the air condition system was not cool, your comment already shared with our Director of Rooms and Engineering for their immediate action. Our Engineering team is adjusting manually the temperature on daily basis – looking at the weather forecast & temperature. Being now in between season: some discomforts can unfortunately be happening. In other hand your comment regarding the food quality. My concern team apologizes for your experience and we make sure this will not happen again Please give us the opportunity to make sure when you come back we on top of great service. The entire hotel is non-smoking and we keep improving the strict enforcement of this government policy. We apologize in regards to the issue with certain guest smoking inside their rooms even thought is not allowed by government regulation. Also about the staff English level has been well noted, we will make necessary adjustment to our training methods, which is part of our ongoing improvement plan. We will definitely look into the details you mentioned and work with the respective managers on possible improvements. Once again, I really appreciate your comment and it certainly will be great help to make the facility upgrade. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and products. We apologize once again and look forward to get another opportunity to redeem ourselves, whenever you travel lead you again to Beijing. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao
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