ibis budget Arles Palais des Congrès

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ibis budget Arles Palais des Congrès 2 stars

Customer review rating (ALL Rating) 4.5/5 543 reviews

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Description

Hotel extras

  • Family Rooms for up to 4 people

  • Swimming pool and sunny terrace open seasonally

  • Located at the gateway to the regions of Camargue and Provence

  • Free enclosed car park for cars and buses

  • Shuttle costing EUR 1 from Arles train station to the hotel

Hotel location

ibis budget Arles Palais des Congrès

Avenue de la 1ère division, Française libre
13200 ARLES
France

  • By plane

    MARSEILLE At 90km / 55.92 miles

  • By plane

    MONTPELLIER MÉDIT. At 77km / 47.85 miles

  • By car

    Suivre la N100 At 0.1km / 0.06 miles

  • By train

    ARLES SNCF At 3km / 1.86 miles

  • By train

    NÎMES SNCF At 35km / 21.75 miles

GPS:43.670983, 4.619501

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi

Our accommodation(s)

Our guest reviews

Our guest reviews for
ibis budget Arles Palais des Congrès

100% genuine reviews from our guests

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ALL Rating  4.5/5  543 reviews

TripAdvisor Rating  4.0/5  618 reviews

Certificate of excellence 2022

Hotel amenities suffering from neglect

Customer review rating 1.0/5

Gabriel F. Business - Confirmed reviews ALL

I was locked out of my room 219 for a whole night because the door lock failed! This meant I did not get to sleep until 1am, had nothing of my own possessions, including medical devices I need to sleep. This severely affected my stay. I was initially given room 224 to sleep in - there was no water in the toilet system So I was given 219 in the end. I slept with nothing except a toothbrush the reception were able to give me. The staff were polite and well trained, but they can do no nothing about about a badly neglected hotel infrastructure

Good stay

Customer review rating 4.5/5

Ferran Solo - Confirmed reviews ALL

Very good

Excellent location and value for money

Customer review rating 5.0/5

David T. Couples - Confirmed reviews ALL

Ideal one night stay used to cut in half a longer journey. Comfortable room, very adequate breakfast, secure parking in a central location, all together offering excellent value for money.

Clean and comfortable room, helpful receptionist

Customer review rating 4.0/5

Mr. L. M. T. Couples - Confirmed reviews ALL

Having booked for the wrong date the receptionist quickly sorted out our refund with Ibis central booking as I did not understand the procedure for this, a big thank you for that, and then found us another room.

When things go wrong it's how quickly the hotel responds.

Customer review rating 4.5/5

Pnuk Couples - Confirmed reviews ALL

Having unpacked we realised that the towels and soap in the bathroom had been used. We were given another room immediately, but we had to unpack the wardrobes etc In the restaurant our main courses of faux filet were unacceptable. These were deleted from our bill. Thank you. Cleaning equipment was left in the pool until 11.30 am, when it was removed by another guest. Previously swimmers had been forced to use only half the pool. Reception staff were brilliant - so yes we would stay there again.

OK for the price

Customer review rating 3.5/5

Gm Couples - Confirmed reviews ALL

Well, the location is strange. Zero sound isolation.

Prima in alles

Customer review rating 5.0/5

Evdh Couples - Confirmed reviews ALL

Het was volledig in alles ok

good stay

Customer review rating 4.0/5

Catherine M. Friends - Confirmed reviews ALL

the hotel is well located (10mn from the historical center of Arles). the room is large for a person in a wheelchair, clean and calm. Good breakfast. free parking. Nice employees. 2 things to improve in term of accessibility: the call button at the entrance of the parking is inaccessible for a person in a wheelchair and the door at the entrance for a person in a wheelchair was not working. I was lucky to be with a friend who could go to the reception and ask for help. NEED TO BE FIXED ASAP.

excellent

Customer review rating 4.5/5

Gd Couples - Confirmed reviews ALL

TB

Top

Customer review rating 5.0/5

P. Families - Confirmed reviews ALL

Top budget, top nuit, top p'tit dej !

Chère cliente Nous vous remercions pour vos commentaires suite à votre séjour à ibis budget Arles Palais des Congrès. Un grand merci pour vos éloquentes annotations. Au plaisir de vous revoir, Sébastien - la réception

Budget accommodation... with a pool!

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

We visited in late August 2020 as a family. This was a short stop in a longer trip and we took the opportunity to visit Arles. We were given a more spacious room than the one we booked, which we really appreciated. Everything was very clean as usual and we particularly enjoyed the possibility to use the pool. We stayed before in another similarly priced Ibis budget in the area and I think, compared to that, some of the amenities available for guests could be improved. For example, adding a hairdryer and a toilet brush, as well as making pool towels available could have improved our experience. Overall we were satisfied of our stay. Our daughter really enjoyed the pool :)

Dear customer, We very much appreciate your comments regarding your stay at the ibis budget Arles Palais des Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sébastien - reception desk

well located

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

nice overnight stay. Walk into the centre of Arles very easy.

Dear customer, We very much appreciate your comments regarding your stay at the ibis budget Arles Palais des Congrès. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sébastien - reception desk

No refund

Customer review rating 0.5/5

Howard Couples - Confirmed reviews ALL

We were unable to stay at the hotel. Due to coronavirus. You did not offer a refund. The credit note you offered was just for the specific hotel and only until December 2020. This was worthless to us. A credit note for any Ibis hotel dated up to December 2021 would have been a nice offer but you stuck to your guns. Now I’m going to try very hard never to use an Accor hotel again

Monsieur M., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour dans notre ibis budget sur Arles. Nous avons bien pris connaissance de votre réclamation concernant le manque de prise en charge suite à votre départ chez Nous. Sachez Monsieur, que le remboursement à cette date se fait si vous aviez réservé dans le cadre d'un congrès, d'un séminaire ou bien d'une réservation de concert, d'exposition, etc... et si ces évènements avaient bien sûr été annulés pour la cause du COVID. Votre réservation était du 22 au 23 juillet, nous avons depuis début juin, mis en œuvre toutes les mesures sanitaires afin de vous accueillir et de vous servir en toute sérénité. Bien cordialement, Dorothée Pernelle - Directrice

Perfectly good hotel

TripAdvisor rating 4.0/5

Andrew B Business - TripAdvisor review

This Arles hotel -we stayed in budget Ibis -was perfectly pleasant. It is well situated for a short walk into Arles, the rooms were fine and the receptionist (male) extremely helpful and welcoming. There were a few minor issues ; the window didn't have the security lock which one was urged to use; the receptionist kindly offered to place our freezer packs in the hotel freezer but rather bizarrely they couldn't find them when we left and said the hotel freezer wasn't working. No great shakes but a bit annoying. Overall, however, the hotel was quite quiet, well situated, friendly staff, not too expensive so did most of what you need. We'd certainly stay again.

A good place to stay for a family of 2+2

TripAdvisor rating 3.0/5

Venture19745152556 Families - TripAdvisor review

A family of four fitted very well in the room. We even had enough room for the luggage on the floor (2+2). During the heat wave the AC was a savior. The swimming pool was a cherry on top for the rate we had.

Fabulous Arles

TripAdvisor rating 5.0/5

Cruiser66223007709 Couples - TripAdvisor review

The Hotel is a short (20 minute) walk along the river into Arles, a busy medieval town with lots of lovely places to sit and enjoy a drink or meal. We visited during the music festival when local musicians entertain the crowds with every type of music you can imagine, some are wandering mistrals while others play in the bars and restaurants - what a wonderful night!

Excellent stay

TripAdvisor rating 5.0/5

Australia_Swiss Couples - TripAdvisor review

Quiet location and convenient to the outstanding Musée de l'Arles et de la Provence antiques. Within walking distance of the old town. As it is located with an Ibis Styles, a restaurant bar and lounge facilities are available. It is also a hotspot for PressReader. Staff were helpful and friendly.

We enjoyed our stay

TripAdvisor rating 4.0/5

lookandseearound Friends getaway - TripAdvisor review

Very nice staff Every assistant was helpful The hotel is convenient and well situated near the town allowing to see many sites The hotel is clean and comfortable and breakfast is enjoyable with many sorts of food

Ibis Budget Arles

TripAdvisor rating 3.0/5

714rob Solo travel - TripAdvisor review

There was no airco in the room. Leaving the window open was'nt an option because of traffic noise from the motorway. It was convenient located for walking to the museum and to the city along the Rhone. There was an 24hr reception and a controlled gate exit to the car parking.

Shocking experience with appalling customer service

TripAdvisor rating 2.0/5

Antuan65 Couples - TripAdvisor review

The visit of a stranger in the middle of the night while sleeping was a big shock that left us distressed for quite a while (apparently it was another guest who was given keys to our room, as if it were not occupied). The reaction to our complains was dismaying: just the sentence "something like this is quite exceptional" or "normally it does not happen". No real apology or compensation of any kind was offered! Such an appalling customer service (not only because of that: even though you are forced to pay your bill -including the extras for breakfast- at check in, they did not even notified the breakfast maid, who could not find us on her list; in addition, somebody ELSE came into the room -without even first knocking- while we were packing before leaving, again offering no apologies, but simply stating "I thought the room was free, according to my list"). We felt that we were treated very badly and absolutely disrespectfully. Otherwise, the hotel itself could be acceptable, within walking distance of the city center. Easy to reach by car, with sufficient outdoor parking space and a nice swimming pool. Rooms are OK and have air conditioning. Breakfast was a bit basic, but acceptable.

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