ibis budget London City Airport 2 stars

Customer review rating 3.8/5 4,899 reviews
ibis budget London City Airport
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Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Continental Breakfast featuring juices, cereal and more - Takeaway Breakfast available

  • Variety of Pizzas, Snacks & drinks available throughout the day

  • Easy access to Central London, Excel Centre, O2 Arena, City Airport and Westfield Stratford

  • Free Parking and Wi-Fi throughout your stay

  • Early Check-in / Late Check-out Available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Languages spoken at the hotel
  • Electric car recharging units
  • Ironing room
Catering
  • Breakfast
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

ibis budget London City Airport

North Woolwich Road
Silvertown
E16 2EE
london
united kingdom

Tel: +442074749106

Fax: (+44)2074749347

Contact email

Check-in from 14h00

Check out up to 12h00

  • Bus :   474 Stop J

  • Underground Station :   DLR Pontoon Dock

  • By plane

    CITY AIRPORT At 0.64km / 0.4 miles

  • By plane

    LONDON CITY AIRPORT At 0.1km / 0.06 miles

  • By plane

    LONDON HEATHROW At 26km / 16.16 miles

  • By car

    A13 At 0.1km / 0.06 miles

  • By train

    STRATFORD INT At 8.21km / 5.1 miles

  • By train

    STRATFORD INTERNATIONAL At 4.2km / 2.61 miles

GPS :51.502342, 0.04158

Our accommodations

TRIPLE - Room with a large bed and a bunk bed.

  • Max. number of persons: 3
  • Wireless internet in your room
  • Business Desk
  • Multimedia hub

DOUBLE - room with one double bed for up to 2 people.

  • Max. number of persons: 2
  • Wireless internet in your room
  • Multimedia hub
Accessible room

TWIN - Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Business Desk
  • Multimedia hub

Our guest reviews for
ibis budget London City Airport

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

4,899 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,079 reviews

Cheap and cheerful

Customer review rating 3.8/5

Shereece Business - 17/02/2020 Confirmed reviews ALL

Staff very helpful and great to have on site parking which makes life so much easier. Would definitely stay again.

Dear SHEREECE S., We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Satyam Talwar

Spot on

Customer review rating 3.8/5

Mark J. Solo - 17/02/2020 Confirmed reviews ALL

No fuss , no frills happy

Dear MARK J., We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Satyam Talwar

Great price, Friendly staff.

Customer review rating 3.8/5

Lorraine Friends - 17/02/2020 Confirmed reviews ALL

Quick check in. Great room with twin beds. Location excellent for the Excel and good choice at breakfast. Tiny niggle in that the wet room style shower got a lot of the bathroom floor wet but not a huge problem.

Dear LORRAINE T., We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Satyam Talwar

Noisy (something buzzed periodically all night). Uncomfortable beds.

Customer review rating 3.8/5

Kh Business - 17/02/2020 Confirmed reviews ALL

The room was very basic and the beds were not comfortable, but the main problem was that there was a repeated irritating buzz/vibrating sound every few minutes through the night. The hotel is also very near the airport and the glazing didn't block the sound. The bathroom wasn't dirty but was a bit grubby. Do not buy breakfast if you have any dietary requirements as they are unable to meet them. No restaurants or anywhere to eat within walking distance.

Customer review rating 3.8/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

non working light bulb in room / weird smell / no shower gel / door not working properly Staff was nice and helpful

Dear STEFEN H., Thank you for taking the time to tell us about your experience at the ibis budget London City Airport. I am sorry that your experience did not meet your expectation. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Satyam Talwar

Good budget hotel with good facilities

Customer review rating 3.8/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

Good position for access to Excel and close to DLR links. Room clean and suited my needs. Breakfast was continental but plenty of it. Staff very attentive.

Dear PETER H., We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Satyam Talwar

Convenient for Pontoon bridge DLR

Customer review rating 3.8/5

Anonymous Solo - 16/02/2020 Confirmed reviews ALL

It was definitely a budget experience. I cannot complain as I got an advanced booking option meaning that I paid only £30 for the night, as opposed to £120-150 as standard. The room was tired and looked in need of a little TLC however everything worked, the shower was very good and the linen and towels were clean and fresh. It gave me a bed for the night which was what I needed. Would I pay the usual £100+ to stay there? No.

Dear STEVE M., We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Satyam Talwar

good location and good price

Customer review rating 3.8/5

Anne R. Friends - 15/02/2020 Confirmed reviews ALL

room was clean servicable and compact. Staff were friendly and helpful.

Dear ANNE R., We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Satyam Talwar

The worst hotel price point combination I have every stayed in

Customer review rating 3.8/5

Jason Business - 14/02/2020 Confirmed reviews ALL

I am surprised this dump is allowed to use the IBIS brand, I will certainly consider carefully using them again. The place is depressing and dirty its like staying in a building site portacabin.

Dear JASON C., Thank you for taking the time to tell us about your experience at the ibis budget London City Airport. I am sorry that your experience did not meet your expectations. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Satyam Talwar

Portacabin next to a building site.

Customer review rating 3.8/5

Thomas J. Business - 14/02/2020 Confirmed reviews ALL

Worst Ibis location I have ever stayed at. Has put my company off of Ibis hotels in general. It was cheap, nasty and dirty and everything cost extra. At £105 a night I would have expected a lot more. It was a £50 a night maximum, it wouldn't have surprised me if it was a homeless shelter.

Overall good experience

Customer review rating 3.8/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Ibis budget at London City Airport provides a simple accomodations which fits the price. The hotel staff was very friendly and the house was clean as well as the room.

Dear HOLGER W., We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Satyam Talwar

Home, sweet home

Customer review rating 3.8/5

Pp A. Business - 10/02/2020 Confirmed reviews ALL

After 10 nights living there, we were very well attended, well located for our job and very good service.

Dear JOSE A., We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Satyam Talwar

Good stay

Customer review rating 3.8/5

Liz Solo - 10/02/2020 Confirmed reviews ALL

It was a comfortable experience staff were friendly and attentive.

Dear Elizabeth O., We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Satyam TALWAR

Good stay

Customer review rating 3.8/5

Simon Couples - 08/02/2020 Confirmed reviews ALL

Arrived after 21:00 and there were lots of guests milling around. No sign of anyone on reception and it was a while - maybe 5 minutes - before anyone arrived. He appeared to be on duty alone. Check-in was swift. Room clean and adequate. Bed comfortable. Breakfast was good.

Dear SIMON H., We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Satyam Talwar

Good location is only positive.

Customer review rating 3.8/5

Steyn Business - 08/02/2020 Confirmed reviews ALL

The reception staff had a lot to be desired for. My credit card was declined on the first charge attempt. On the second attempt it worked. Shortly after I received 2 sms messages from the Bank informing me that I had been charged 2 different charges from the Ibis hotel. I went to reception and informed the person at the front desk. He informed me that I was wrong even though I showed him the 2 sms messages. He refused to follow up and told me that I had to take it up with my Bank. Making a problem created by him my problem? Not the best customer service. In reality I will not recommend this hotel to anyone due to poor service and quality of rooms being completely over priced!

Good stay

Customer review rating 3.8/5

Banjo A. Friends - 05/02/2020 Confirmed reviews ALL

It was a lovely experience and the staff were friendly and helpful

Dear BANJO A., We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Satyam Talwar

Well located

Customer review rating 3.8/5

K. Business - 04/02/2020 Confirmed reviews ALL

Good. Love latte for breakfast. Perfect location, nice and helpfull people, clean and tidy. Would be better to have an extra tovel for hands, but can live without it.

Dear KRISTINE D., We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Satyam Talwar

Our room given away

Customer review rating 3.8/5

John B. Families - 04/02/2020 Confirmed reviews ALL

After arriving at 11am to just leave car and see if we could check in was told after 2pm which we expected. We went into town. Have a call at 8;10 to ask if we still want rooms which we did. We got back to hotel 11:45 to be told we hadn’t got our rooms. This was a party myself, wife and 3 grown up daughters. So we had to be separated. Very stressed and angry that they knew twice in the day that we was coming.

Clean room good location but very basic and not very well designed layout

Customer review rating 3.8/5

Rob Couples - 04/02/2020 Confirmed reviews ALL

It was just ok

Dear ROB H., Thank you for taking the time to tell us about your experience at the ibis budget London City Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Satyam Talwar

It's ok for a short stay!

Customer review rating 3.8/5

Ovidiu Friends - 04/02/2020 Confirmed reviews ALL

Rooms are very small, with tiny bathrooms, but at least it was clean and the staff was very polite.

Dear DESIDERIU B., Thank you for taking the time to tell us about your experience at the ibis budget London City Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Satyam Talwar
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