Mercure Belo Horizonte Lourdes

Mercure Belo Horizonte Lourdes 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 2.988 comentários

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Extras do hotel

  • Aproveite um hotel com piscina, sauna a vapor e academia

  • Faça seu evento em nosso centro para até 950 pessoas

  • Somos um hotel pet friendly, mediante taxas

  • Crianças até 8 anos se hospedam gratuitamente

  • 10 minutos do centro de Belo Horizonte

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Hotel ALLSAFE. Aprovado

Localização do hotel

Mercure Belo Horizonte Lourdes

Avenida do Contorno 7315, Lourdes
30110047 BELO HORIZONTE
Brasil

GPS:-19.937953, -43.944862

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Salas de reunião

REDE GOURMET

A Rede Gourmet é moderna e inovadora, possui decoração estilizada e atendimento impecável. O cardápio é elaborado por um experiente chef, trazendo para dentro do hotel o melhor da culinária internacional com o sabor mineiro.

Nossas acomodações

Conheça os quartos do Mercure Belo Horizonte Lourdes desenhados para atender as mais variadas necessidades de acomodações de seus hóspedes e se surpreenda! Seja a lazer ou a negócios, todas as diferentes categorias de quarto do hotel oferecem total conforto e acesso WiFi gratuito, além de contar com serviço de quarto 24h. Para viagens em família ou entre amigos, o hotel oferece acomodações para até 3 pessoas.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.3/5  2.988 comentários

Classificação no TripAdvisor  4.0/5  2.949 comentários

Staff is rude, hotel is packed, loud and outdated

Classificação TripAdvisor 1.0/5

ricardosQ3114DP Família - Avaliação certificada TripAdvisor

We stayed for almost ten long days in this hotel, where beds are uncomfortable and the elevators are always packed. The front desk staff is rude and will show you an attitude anytime you stop by to ask for help. During the checkout, they tried to charge us for breakfast on a day that we were actually in another city in Brazil. I had to show them the boarding passes to prove that we could not eat in the hotel because we were not in Belo Horizonte that day. They have a huge conference center that is always booked. Good luck trying to get a cab in front of the hotel. You will have to find space between the buses parked in front of the front entrance. Additionally, this hotel is on a hectic road, and the windows are not noise-canceling. Therefore, the rooms are very noisy. There is a Japanese restaurant on the premise where the service is equally lame, and the food sucks. We did not pass the appetizer because the waiter brought us the wrong beer and refused to take it back, and the tempura was disgusting. The manager is too lazy to fix that mess because they get enough money with the conferences. We are not coming back for sure!!

Dear Mr Ricardo, Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral

Great location, service, views

Classificação TripAdvisor 5.0/5

Emil_London Friends getaway - Avaliação certificada TripAdvisor

I was on a weekend visit to BH and I loved staying at Mercure Lourdes hotel. It is an excellent facility in great area of the city, walking distance from cool restaurants and bars, in proximity to tourist attractions and with great service. Rooms from the top floors offer beautiful views of the city.

We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Outdated, loud, cheap (in a bad way)

Classificação TripAdvisor 2.0/5

TJAOAK Couples - Avaliação certificada TripAdvisor

I'll keep this short as it doesn't merit extra words. I reserved a Junior Suite. When I arrived it no longer existed. I was instead given a basic room. Not only was the room outdated -- think Brazil à la nineties -- but it was loud as a result of abutting the neighboring room's bathroom. We heard every toilet flush, shower, and anything that fell.on the floor above us. Adding insult to injury, the towels were thin and the room smelled of bleach. Go somewhere else. Suggestion: Radisson Blu or Holiday Inn.

Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet all your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us to take appropriate measures to address the situation mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator

Thank you!

Classificação TripAdvisor 5.0/5

superflah777 Negócios - Avaliação certificada TripAdvisor

Excellent stay at Mercure Belo Horizonte Lourdes and special thanks to Eduardo and Carlos Laendll who showed great dedication to the guests. Also thanks to Geovane who handled the check in in a very manner way. Flavio

Thank you for choosing Mercure BH Lourdes on your visit to BH. We always try to offer a quality service to each of our guests, so your feedback is very important for us to seek our constant improvement. We will share your compliments with our employees.We look forward to welcoming you to our hotel again. Sincerely, Nicole Costa Quality Coordinator

Wonderful view, great breakfast

Classificação TripAdvisor 5.0/5

nardo2323 Família - Avaliação certificada TripAdvisor

Luis Claudio, the gentleman who works in the lobby, was an incredible host, assisting over 12 members of my family in town for our grandmother’s 100 birthday. His kind demeanor & helpfulness made our stay a dream. He coordinated transportation, helped with bags, and went above and beyond. Can’t wait to return!

Thank you for choosing our hotel in Belo Horizonte and share your impressions with the users of TripAdvisor. We are very pleased to have met your expectations during your stay in our hotel. We hope to see you again soon. Sincerely, Nicole Costa Quality Coordinator

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 522 comentários 8.2/10 Localização
  • 1.180 comentários 6.5/10 Quarto
  • 1.142 comentários 6.6/10 Serviço
  • 57 comentários 2.9/10 Wifi
  • 662 comentários 7/10 Café da manhã
  • 455 comentários 6.4/10 Limpeza
  • 302 comentários 2.9/10 Custo-Benefício
  • 58 comentários 5.9/10 Piscina

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