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Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

Customer review rating 4.1/5 2,978 reviews

ALLSAFE approved hotel

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Mercure Grand Jebel Hafeet Al Ain Hotel
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+ 25 Services

Hotel extras

  • 3 Swimming pools with Water sliders

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Al Ain International Airport
  • Languages spoken at the hotel
  • Reception open 24 hours a dayPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf practice facilities
  • Other sports activities
Catering
  • BreakfastPaying
  • 4 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet
P O BOX 24476
24476 al ain
united arab emirates

Tel: +97137046888

Fax: (+971)3/7838635

Check-in from 15h00

Check out up to 12h00

  • By plane

    ABU DHABI AIRPORT At 165km / 102.53 miles

  • By plane

    Al Ain International Airport At 20km / 12 miles - Shuttle free

  • By plane

    DUBAI AIRPORT At 130km / 80.79 miles

GPS :24.077793, 55.768983

Our accommodation(s)

Deluxe Room with 1 double bed

Accessible room
  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: Golf view, Mountain view *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Deluxe Room with 2 single beds

Accessible room
  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: Golf view, Mountain view *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with 1 double bed, Pool side

Accessible room
  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: City View, Pool side *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with 2 single beds Pool side

Accessible room
  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: City View, Pool side *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe
Rooms

Our restaurants and bars

EDEN ROCK/ON TERRACE

Type of cuisine: Italian

Eden Rock is a modern Italian outdoor restaurant overlooking Al Ain City. Offering authentic Italian gastronomy, enjoy your favorite pasta or pizza along with the best natural views the emirate has to offer!

Lunch

09:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

13:00 - 19:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL KHYAMA

Type of cuisine: Cafe

Al Khayma will take you to a tour of the Arabian Peninsula with its wide-range of Arabic dishes that will surely satisfy your taste buds! This is the place to visit for good food and great view of Al Ain City in the night, and while enjoying Shisha. Open

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BELVEDERE

Type of cuisine: International

Le Belvedere is located in the hotel's lobby area with a French atmosphere serving a wide variety of cuisine. Whether it is with family or friends, this outlet got you covered from breakfast, lunch and dinner.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORIENT CAFE

Type of cuisine: Cafe

Orient Café is a cosy coffee shop situated beside the main restaurant ideal for casual meetings and socializing over light meals, snacks and desserts with varied selection of teas, coffee, and refreshing soft beverages. Open 24/7.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAWRENCES BAR

Non contractual photo

Lawrence's Bar is your go-to for a fun night out or a relaxed mood while listening to the best tracks and live music over your favorite choice of drinks. Don't miss its weekly specials! Open from 03 pm till 02 am.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 340

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,978 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,496 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great views, caring staff.

Customer review rating 4.0/5

A K. Couples - 17/04/2021 Confirmed reviews ALL

After staying in Al Ain for 4 months and daily seeing Jebel Hafeet from a distance, we wanted to experience the region from up above. And our stay at the Mecure Grand was no disappointment. Outdoor dining overlooking the Al Ain plain was a memory to keep. The staff in the restaurant, pool, security guards and front desk were superb - downright friendly and competent. The salmon, chicken Kiev and fried shrimp were perfectly cooked and came with some outstanding sauces. The pool and grassy lounge areas are gorgeous and the cooler and breezy air were refreshing compared to what is becoming a hotter season here in April in Al Ain. You can walk to lookouts from several vantage points on the mountain from the hotel. While the facility is aging, it is being lovingly cared for and the age doesn't distract. Don't visit Al Ain without a trip to Jebel Hafeet.

Well located

Customer review rating 4.0/5

Ajeesh Families - 16/04/2021 Confirmed reviews ALL

Nice

Excellent Service

Customer review rating 4.5/5

Anonymous Families - 16/04/2021 Confirmed reviews ALL

It was wonderful to stay with You Recreational activities was very good Breakfast was too good.

Good stay

Customer review rating 4.0/5

Sultan Business - 16/04/2021 Confirmed reviews ALL

Well located and good stay but the only thing I am not really like is the checkout time, i asked the reception to checkout at 3 am and he didn't accept and even his answer was not good ,, i felt bad . Also about the restaurant doesn't have good food, we had to drive to the city to get food .

Inconvenient stay

Customer review rating 0.5/5

Mustafa S. Families - 14/04/2021 Confirmed reviews ALL

The service and the help provided by the staff is quite good, but the hotel itself was disturbing, a lot of noise from other guests despite the complains i made, and the food experience wasn't enjoyable.

Great team

Customer review rating 5.0/5

Emad R. Families - 14/04/2021 Confirmed reviews ALL

It’s one of the best places I stayed in this staycation and for sure we will be back soon from Mohammed at the reception who welcomed us at the check in and the chef who look after us very well during breakfast as well the room service gentleman who was so helpful (forgot his name but he is tall Egyptian) I saw the GM helping during breakfast witch is amazing to see The team at the tent cafe was really good and they took very good care of my family On over it was amazing stay

Good experience

Customer review rating 4.0/5

Dhes Families - 14/04/2021 Confirmed reviews ALL

The whole family had a lot of fun in our stay. The hotel has other activities that we enjoyed like golf and table tennis. The al khamaya restaurant has a good sceneric view. My son requested to visit again next year.

Good stay

Customer review rating 4.0/5

Anonymous Families - 13/04/2021 Confirmed reviews ALL

It was a pleasure to spend a lovely day in the hotel and enjoy the swimming pools and the beautiful view of sunset

Worst place

Customer review rating 0.5/5

Anonymous Families - 13/04/2021 Confirmed reviews ALL

A very bad place at such a beautiful place! The hotel could be remodeled and rebuilt into something very nice!

Customer review rating 2.5/5

James Families - 13/04/2021 Confirmed reviews ALL

Poor service like if you call in the reception nobody answer sometimes phone are not working..

Excellent location with super service!

Customer review rating 5.0/5

ا. Families - 13/04/2021 Confirmed reviews ALL

Due to an error in our booking we arrived a day early! Big disaster but Manish and Front Desk Manager resolved it calmly! Happy family and a lot of hassle saved! Beautiful stay and we love this place! Just to mention breakfast service was well organised and not the the usual pre_covid rush we had experienced so was impressed with the improvement and distancing. Jude from massage Spa was lovely and so was our cleaner Karen. In fairness all your staff including the small coffee shop chap who served us a new cake to try... Truly felt like we had a break - so Thank YOU!!

Bad Experience

Customer review rating 2.5/5

Mohammed A. Families - 13/04/2021 Confirmed reviews ALL

Bad overall experience, rooms are outdated and baths were clogged. We had to call the reception for thousands times until we get the call answered. Food was so dreadful during the breakfast and the pool was overcrowded and dirty and no covid measures were taken at all. Wouldn't stay there again.

well located

Customer review rating 4.0/5

Sachin P. Families - 12/04/2021 Confirmed reviews ALL

it was good experience. room was sanitized.

I enjoyed my stay

Customer review rating 4.0/5

Sarath A. Couples - 12/04/2021 Confirmed reviews ALL

My room no.509. House keeping need to be informed how many guest will arrive in the room. My toilet flush was not working and I had a terrible time flushing the toilet. It was so hard to push and I wonder how will a small child will flush. The food was outstanding. Dinner was awesome. Breakfast was very good, More items to be added to the breakfast menu. Sunny side up eggs to be introduced along with the omelette (both) Hats off to all the staff who looked after us. The lobby area garden needs lights as it gives a very dark and gloomy look. Entire lobby area is in darkness. Fit coloured flood lights at the bottom of the tree facing upwards for the trees to be given some kind of brightness and the lobby and the garden will add more colour to the entire area. The chef and the rest of the staff was very pleasing and very polite and helpful. Reservations department lady was very helpful in my booking. Need to improve on your toilet flushing mechanism. I was very frustrated on this. Overall everything was fantastic.I really love the chicken and mutton biriyani.

Dear Sarath A., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Nice get away

Customer review rating 3.5/5

Khalfan A. Couples - 12/04/2021 Confirmed reviews ALL

Excellent value for money! We enjoyed our stay, thank you

Dear Khalfan A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

The only hotel up in the mountain

Customer review rating 2.5/5

Amy C. Families - 11/04/2021 Confirmed reviews ALL

Terrible experience in check in , it made me want to cancel but we are already up in the mountain so I chose to stay. Moldy fridge replaced with a fridge with more molds.

Dear Jocelyn S., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

All in one hotel

Customer review rating 5.0/5

Kim Y. Families - 11/04/2021 Confirmed reviews ALL

For my family and I, we would definitely recommend the Mercure to other families, friends, or even singles. You have everything you need to feel comfortable, relax by the pool, eat well, and be surrounded by accommodating hosts. My children are 6 and 9, so by the time we arrive at a hotel we can barely get the ball rolling to go out and do tourist outings. We postponed our first destination spot of the zoo because we just wanted to hang by the pool and relax. The surrounding scenery at the pool really makes you spend the day in totally relaxation. There are kids, but there is more. There is a nice grass area with trees, so you can kick back and read a book. There is a swim up bar if you want to lounge and have a beer. There is a fantastic restaurant where you can order chicken tenders to a grilled salmon with potatoes and vegetables. Also, there are other activities to cease the boredom from children who want to go all day. There is miniature golf, squash, ping pong, and a foosball table. Everything you needed was available that you really didn't even need to go into town to find fun. We had a really nice stay and very much appreciated the great food, the quantity of food you got, and the price. You didn't break the bank when you divulged into their food and were well fed for the whole trip.

Dear Kim Y., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Disappointing

TripAdvisor rating 1.0/5

jvme2002 07/04/2021 TripAdvisor review

Check in was the worst experience by far it made we want to go back home and cancel our stay but since we traveled up the mountain to get there and my daughter was so excited I decided to stay. The room I requested was not even noted and only to be told that it is easy to fix but why not do it right the first time so there is no need to complain. More complaints followed but the highlight of which is the fridge in the room isn’t working and with molds . They sent a replacement but I’m not sure if they are deliberately mocking because the replacement has more molds . I stopped complaining and just put up with everything from there. I have told friends and family about my experience so they can lower their standards when they need to stay there as there is no other hotel up on Jabel Hafeet. Maybe this is the reason service and everything else is so disappointing.

The Hotel Has visibly aged

TripAdvisor rating 2.0/5

drallah 04/01/2021 TripAdvisor review

The hotel seems antiquated. Staff is very polite but a simple sandwich room service order takes 45-50 minutes and a room service dinner order one hour. I was in room 206 and the bath drainage needs opening up. Pillows are not soft. I won't come back.

Dear Dr. Allah, We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and will sort out the areas that you pointed out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management.

Awesome stay

TripAdvisor rating 5.0/5

ah2071978 28/07/2020 TripAdvisor review

very good stay , view from mountain top was Magnificat , staff was very cooperative , room was very big and weather on mountain top was much better , even the way up to mountain top is a plus , overall i will be back for sure

Dear Guest, Greetings from the Mercure Grand Jebel Hafeet. Thank you for your wonderful review of the Mercure Grand, and I am delighted to note that you had a great time at the resort. With a mission to provide superior guest service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing the Mercure Grand Jebel Hafeet and we hope to welcome you again in the near future. Sincerely, The Management

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