Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 319 reviews

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Description

Hotel extras

  • Swimming Pool with Water Slide

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Our accommodation(s)

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet, P O BOX 24476, P.O.Box 24476
24476 AL AIN
United Arab Emirates

GPS:24.077793, 55.768983

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  319 reviews

TripAdvisor Rating  4.0/5  1,575 reviews

Excellent experience

Customer review rating 5.0/5

Rob Couples - Confirmed reviews ALL

We had a great stay - the staff were so helpful and friendly. Lovely setting and the food was really good too. We will be coming back soon

Dear Rob B., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Needs a refurb

Customer review rating 2.5/5

Mc Couples - Confirmed reviews ALL

Positives about this hotel - location amazing. Negatives - hotel really needs a complete refurb. Room carpet was badly stained, curtains hanging off the rail, trim broken away from chair, other chair dirty and badly stained too, broken tiles in bathroom. Pool was packed. Not possible to get anything from pool bar unless you got wet as no-one would come to the back service point (even though they weren’t serving at the front). Totally underwhelmed with the hotel which had gone downhill since our previous visit. No-one manning atrium cafe so helped ourselves to ice creams but then couldn’t find anyone to pay, apart from going to reception. Very glad we only booked for one night.

Dear Meryl R., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Amazing experience

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Amazing experience specially for the kids, very good location and place for the family.

Dear Joey C., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Overpriced family hotel

TripAdvisor rating 2.0/5

Stefan_Kipp TripAdvisor review

We spent 2 nights with 2 couples without children during the Eid Al Ada break in June 2024. Amazing swimming pool and amazing location. Staff quite helpful and friendly. Good Internet. Absolute no-go: a 4 star hotel serving plastic tableware and plastic straws, which are banned in the UAE. It is incomprehensible why the Mercure hotel still uses them. Very loud environment, with metal chairs in the restaurants sliding over the stone floor. No nice bar or restaurant to escape from the heat and just sit back to read a book or surf on your phone. Entire installation is quite worn out, with limited investment being done recently. Cocktails are very diluted, with nearly no buzz, and therefore too expensive. Overall it was overpriced (800 AED per night including breakfast).

Great Location and Perfect for Kids

Customer review rating 4.0/5

Amith D. Families - Confirmed reviews ALL

Loved the location of the hotel. Stay and food was standard. The restaurants had a beautiful view of the mountains and valley. Perfect to relax and enjoy. Most importantly the kids pool and kids play area was great too!!

Dear Amith D., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

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Other web-users rate our hotel

  • 518 reviews 8.9/10 Location
  • 876 reviews 6.4/10 Room
  • 689 reviews 6.2/10 Service
  • 15 reviews 5.9/10 WiFi
  • 344 reviews 4.9/10 Food
  • 271 reviews 4.4/10 Vibe
  • 268 reviews 7.4/10 Pool
  • 254 reviews 4.3/10 Cleanliness

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