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Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

Customer review rating 4.1/5 3,076 reviews

ALLSAFE approved hotel

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Mercure Grand Jebel Hafeet Al Ain Hotel
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+ 26 Services

Hotel extras

  • 3 Swimming pools with Water sliders

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Al Ain International Airport
  • Languages spoken at the hotel
  • Reception open 24 hours a day Paying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf practice facilities
  • Other sports activities
Catering
  • Breakfast Paying
  • 4 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet
P O BOX 24476
24476 al ain
united arab emirates

Tel: +97137046888

Fax: (+971)3/7838635

Check-in from 15h00

Check out up to 12h00

  • By plane

    ABU DHABI AIRPORT At 165km / 102.53 miles

  • By plane

    Al Ain International Airport At 20km / 12 miles - Shuttle free

  • By plane

    DUBAI AIRPORT At 130km / 80.79 miles

GPS :24.077793, 55.768983

Our accommodation(s)

Our restaurants and bars

EDEN ROCK/ON TERRACE

Type of cuisine: Italian

Eden Rock is a modern Italian outdoor restaurant overlooking Al Ain City. Offering authentic Italian gastronomy, enjoy your favorite pasta or pizza along with the best natural views the emirate has to offer!

AL KHYAMA

Type of cuisine: Cafe

Al Khayma will take you to a tour of the Arabian Peninsula with its wide-range of Arabic dishes that will surely satisfy your taste buds! This is the place to visit for good food and great view of Al Ain City in the night, and while enjoying Shisha. Open

LE BELVEDERE

Type of cuisine: International

Le Belvedere is located in the hotel's lobby area with a French atmosphere serving a wide variety of cuisine. Whether it is with family or friends, this outlet got you covered from breakfast, lunch and dinner.

ORIENT CAFE

Type of cuisine: Cafe

Orient Café is a cosy coffee shop situated beside the main restaurant ideal for casual meetings and socializing over light meals, snacks and desserts with varied selection of teas, coffee, and refreshing soft beverages. Open 24/7.

LAWRENCES BAR

Lawrence's Bar is your go-to for a fun night out or a relaxed mood while listening to the best tracks and live music over your favorite choice of drinks. Don't miss its weekly specials! Open from 03 pm till 02 am.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 340

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,076 reviews

TripAdvisor Rating 4.0/5

1,511 reviews

Perfect staycation

Customer review rating 4.0/5

Rajinder K. S. Families - 06/09/2021 Confirmed reviews ALL

Mercure Jebel Hafeet is one of our favourite destination and went there to have a break this time. Check in was very smooth , particularly Manish took extra care to provide the room with best view. Room was OK, but breakfast experience was really horrible. There was no buffet and food quality was very bad. Most of the food served looked stale. Our day was again saved by Manish who provided late checkout. Pool and slides at the pool were enjoyble. Overall nice experience except for the horrible breakfast.

Dear RAJINDER KUMAR s., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Very good hotel, good restaurants around, beautiful view.

Customer review rating 4.5/5

Suad T. Business - 05/09/2021 Confirmed reviews ALL

I have had a good experience. All people are polite. The rooms are clean.

Dear Suad T., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good location

Customer review rating 4.5/5

A. H. Families - 29/08/2021 Confirmed reviews ALL

It was good family trip on weekend, staff was cooperative, enjoyed the the water park rides

Dear Haleem A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

well locates

Customer review rating 5.0/5

Adham Families - 16/08/2021 Confirmed reviews ALL

amazing suit and kind staff

Location

Customer review rating 3.5/5

Ms J. Families - 05/08/2021 Confirmed reviews ALL

Suite was clean Eden rock bar food was great, greeted by the chef himself and the super friendly staff Breakfast was not available in the restaurant so room service was ordered instead. FOOD WAS NOT FRESH (Hash brown was horrible/ old, fruit was mushy and water melon was off). Some plates were replaced after I made a complaint

Dear RUTHIE OSTAH-J., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Lack of Coordination

Customer review rating 0.5/5

Mohamed A. Couples - 27/07/2021 Confirmed reviews ALL

I'm writing this review to express my sincere regrets in this unfortunate booking with your hotel (res# KNGDFVXL). I have booked this stay for enjoying the veiw and pool in this particular location through accor application after calling the hotel at 5:21 pm today Fri, July 2021. After driving more than 1:45 hours from Abu Dhabi City and arrival at your hotel at 9:20 pm I came to know that the pool was closed at 5 pm if not before untill further notice. I have all due respects to local regulations, however, I should have been informed ahead of time by the hotel team about the situation and given the option to keep or cancel my booking not at the time of arrival. Further, I have requested to talk the Manager in charge, however he refused to come and told the receptionist to offer me a refund. What would I do with a refund after reaching Alain at this time? What happened doesn't reflect this hotel chain/group being part of Accor hotels and totally not expected and acceptable. Unfortunately I really wasted my vacation, time, effort, and money.

Dear Mohamed A., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Well located

Customer review rating 4.0/5

Waleid Families - 25/07/2021 Confirmed reviews ALL

Nice

Dear WALEID A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Unsatisfing responses

Customer review rating 2.0/5

Sameeh /. Couples - 24/07/2021 Confirmed reviews ALL

Beautifully located with amazing view, but I can't classify them as a member of Accor group. In several instances they refused to granting discount on FB or settlement of bills using Accor points. I.E. some of staff responses were you can't spend more then 33000 points per stay, no welcome voucher was provided, and no gift was shared as per program although I'm a limitless member. Surprisingly there was no towels available In the room on our arrival.

Dear Sameeh Ribhi O., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Amazing location with spectacular views

Customer review rating 3.5/5

Pooraj Families - 16/07/2021 Confirmed reviews ALL

Friendly staff, comfy bed, my room was upgraded with pool view, thank you. Breakfast could have been better.

Dear Pooraj R., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Well located

Customer review rating 4.5/5

Anonymous Families - 15/07/2021 Confirmed reviews ALL

Satisfied

Dear omar a., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Social Distancing

Customer review rating 3.5/5

Adrian Solo - 04/07/2021 Confirmed reviews ALL

I would like to start by saying how great the team is at the Mercure and the great interactions i had with the team were positive and welcoming. The issue is with the monitoring and maintaining of mask wearing and social distancing at the hotel, many guests were not wearing masks in the common areas and in the elevators and there was a complete lack of social distancing across the hotel. The hotel team have tried by spacing tables etc. however no one reminded the guests of their duty to abide by the rules set out by the government of Abu Dhabi.

Dear Adrian M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Cap and Peggy’s trip to Jebel Hafeet

Customer review rating 4.0/5

Greg Couples - 03/07/2021 Confirmed reviews ALL

It’s our first time to visit al ain and to visit Jebel Hafeet. So we decided to stay in this partner hotel for Accor since I’ve been extremely satisfied with most of the hotels that we stayed in under this group of hotels. This particular hotel needs a lot more modernization and mostly the stuff is outdated and old. As a part time influencer I suggest this hotel needs a huge upgrade on its facilities since the hotel is situated in a very nice location on top of the mountain to attract more tourist and residents like yours truly who wants to escape the city life and have a relaxing and enjoyable experience.

Dear Greg D., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good location

Customer review rating 4.5/5

Shahid K. Families - 30/06/2021 Confirmed reviews ALL

Extremely funful stay specially for kids, wonderful scenery.

Relaxed & Enjoyed the Ambience

Customer review rating 4.0/5

A. Families - 28/06/2021 Confirmed reviews ALL

I stayed here with my family and we enjoyed the day, especially my daughter enjoyed it. The hotel indoor was nice with green. Total ambience of the hotel were nice. Better to stay minimum 2days in week days. Thankyou!

Not

Customer review rating 2.0/5

M Families - 27/06/2021 Confirmed reviews ALL

The hygiene was not up to mark. The property needs serious cleaning and renovations. The room service food was very bad. For the amount of money paid we were highly disappointed. The only good part is the location of the place. Needs serious revamping

Good stay

Customer review rating 4.0/5

Anonymous Families - 24/06/2021 Confirmed reviews ALL

Warm and relaxed getaway that was much needed during current situation. Kids enjoyed the pool.

Disappointing

TripAdvisor rating 1.0/5

jvme2002 07/04/2021 TripAdvisor review

Check in was the worst experience by far it made we want to go back home and cancel our stay but since we traveled up the mountain to get there and my daughter was so excited I decided to stay. The room I requested was not even noted and only to be told that it is easy to fix but why not do it right the first time so there is no need to complain. More complaints followed but the highlight of which is the fridge in the room isn’t working and with molds . They sent a replacement but I’m not sure if they are deliberately mocking because the replacement has more molds . I stopped complaining and just put up with everything from there. I have told friends and family about my experience so they can lower their standards when they need to stay there as there is no other hotel up on Jabel Hafeet. Maybe this is the reason service and everything else is so disappointing.

The Hotel Has visibly aged

TripAdvisor rating 2.0/5

drallah 04/01/2021 TripAdvisor review

The hotel seems antiquated. Staff is very polite but a simple sandwich room service order takes 45-50 minutes and a room service dinner order one hour. I was in room 206 and the bath drainage needs opening up. Pillows are not soft. I won't come back.

Dear Dr. Allah, We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and will sort out the areas that you pointed out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management.

Awesome stay

TripAdvisor rating 5.0/5

ah2071978 28/07/2020 TripAdvisor review

very good stay , view from mountain top was Magnificat , staff was very cooperative , room was very big and weather on mountain top was much better , even the way up to mountain top is a plus , overall i will be back for sure

Dear Guest, Greetings from the Mercure Grand Jebel Hafeet. Thank you for your wonderful review of the Mercure Grand, and I am delighted to note that you had a great time at the resort. With a mission to provide superior guest service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing the Mercure Grand Jebel Hafeet and we hope to welcome you again in the near future. Sincerely, The Management

Hotel located in very nice placeroomms are small But good enough.I love the hotel because the excellent service by Front

TripAdvisor rating 5.0/5

Akshay9258 06/07/2020 TripAdvisor review

RANJHINI GAVE US EXCELLENT WARM WELCOME UPON CHECK IN QUICK CHECK IN WAS DONE. i love the hotel because of the hospitality of the hotel.Hopefully i will br back in future too tahnks Gain for great Hospitality by Ranjhni

Dear Guest, Greetings from Mercure Grand Jebel Hafeet. Thank you for your wonderful review of the Mercure Grand, and I am delighted to note that you had a great time at the resort. With a mission to provide superior guest service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest your feedback will be shared with Ms. Ranjani who is indeed one of our best asset in the hotel to continue to inspire and motivate her to deliver exceptional customer service. We hope to welcome you again in the near future. Sincerely, Hotel Management

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