ibis budget Reims Thillois 2 stars

Customer review rating (ALL Rating) 4.6/5 1,222 reviews

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Description

Hotel extras

  • A few minutes from downtown Reims, the A4 and A26.

  • Parking gratuit.

  • Free Wi-Fi and air conditioning

  • Restaurants and cinemas within walking distance

  • Physical reception desk open 24/7

Our accommodation(s)

Hotel location

ibis budget Reims Thillois

Parc Millésime, RN 31
51370 THILLOIS
France

GPS:49.254669, 3.967942

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

3 breakfasts

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,222 reviews

Customer review rating 0.5/5

Jeffrey A. Families - Confirmed reviews ALL

After an all day drive, we needed a place to sleep. I booked online and the default date was exactly one month ahead and I didn't catch. I showed up and was told I didn't have a reservation. We did discover the date issue, but was told there was nothing that could be done. I could not get a refund for the incorrect date and whilst they could accommodate us for the night, it would be at a higher rate. Mistakes happen. I still gave the company my business. A little bit of grace would have gone a long way.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Indeed, the booking you made for the wrong date was validated with a prepaid rate that made the reservation non-cancellation nor changeable, which is why you had to make a new reservation for the good dates. We can understand your discontent, but we had decided since the beginning of the hotel to always follow the general sales conditions validates by the client at booking time, and this for all clients, new ones and loyal ones. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, ibis budget Reims Thillois' team.

Customer review rating 5.0/5

Weiss-goodwin S. Families - Confirmed reviews ALL

only stayed overnight to break our journey and checked in after 10pm when we had a very friendly member of staff serving us

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, ibis budget Reims Thillois' team.

Customer review rating 4.5/5

Christina K. Families - Confirmed reviews ALL

Our family of 5 stayed in 2 family/bunk rooms, which were perfect to break up the journey between skiing and home. Highly recommended - clean, well priced, secure parking lot and located on the outskirts of Reims so getting to or from the Chunnel is very easy.

Dear Mrs. K., We very much appreciate your comments regarding your stay at the ibis budget Reims Thillois. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Reims Thillois

Customer review rating 3.5/5

Ku K. T. Families - Confirmed reviews ALL

good value, cosy

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

John B. M. Families - Confirmed reviews ALL

Thanks

Dear Mr. M., Thank you for the great review of our hotel! It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Other web-users rate our hotel

  • 751 reviews 9.7/10 Location
  • 966 reviews 7/10 Room
  • 1,165 reviews 9.6/10 Service
  • 9 reviews 8.1/10 WiFi
  • 530 reviews 8.4/10 Breakfast
  • 516 reviews 9.1/10 Cleanliness
  • 243 reviews 9/10 Value
  • 82 reviews 9.2/10 Vibe

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