ibis budget Darmstadt City 1 star

Customer review rating 3.9/5 838 reviews

ibis budget Darmstadt City
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Room 1

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Children's age

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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air Conditioning
  • Languages spoken at the hotel
Catering
  • BreakfastPaying
  • Snack & beverage machinePaying

Hotel location

ibis budget Darmstadt City

Fidelis Hospitality GmbH
Ibis budget Darmstadt City
Kasinostraße 4
64293
darmstadt
germany

Tel: +4961513973720

Fax: (+49)61513973725

Check-in from 14h00

Check out up to 12h00

  • K59/K62 :  K59/K62 RHEIN-NECKARSTR

  • BUS K59, K62 :  K59, K62 RHEIN-NECKARSTR

  • S3, S4 :  S3, S4 DA-Hauptbahnhof

  • TRAM 1,6,7,8,3,9 :  TRAM 1,6,7,8,3,9 RHEIN-NECKARSTR

  • STRASSENBAHN / TRAM :  1/6/7/8/3/9 RHEIN-NECKARSTR

  • By plane

    FRANKFURT At 30km / 18.64 miles

  • By plane

    FRANKFURT FLUGHAFEN At 25.8km / 16.03 miles

GPS :49.872722, 8.644117

Our accommodation(s)

Standard room

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room

Twin room with twin beds

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • Business Desk
Rooms

Our guest reviews for
ibis budget Darmstadt City

100% genuine reviews from our guests

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ALL Rating 3.9/5

838 reviews

tripadvisor

TripAdvisor Rating 3.5/5

407 reviews

The difference between 'cheap' and 'economic'

Customer review rating 3.9/5

Gregor Solo - 08/03/2020 Confirmed reviews ALL

The reception was very friendly - but it only attended for a few hours in the morning and the evening. The rooms clean but small: no space to open your suitcase, only one and uncomfortable seat for working, no kettle to heat up some water. Acoustics of the rooms and corridor are very poor: you will hear your neighbours and when I was there a group of young - apparently drunk - Englishmen had extremely loud conversations for more than an hour late in the evening and early morning. Impossible to sleep. There is no telephone in the room and therefore no means to mobilize the staff - which would be absent at that time anyway. Although the room was the cheapest in town when I booked, the price did not match the value. It might be a good idea to carefully check the offers elsewhere in the neighbourhood. On that day when I left the hotel I noticed that room rate posted outside the proper Ibis-Accor hotel next door and with decent quality and service was only three Euro more expensive than where I had stayed.

Dear KOSTA M., Thank you for taking the time to tell us about your experience at the ibis budget Darmstadt City. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis Budget. Please do not hesitate to contact me during your next visit. Sincerely, Ibis Budget Team

Good stay

Customer review rating 3.9/5

A. S. Families - 03/03/2020 Confirmed reviews ALL

I recommend you to make check-in at the reception. The personnel didn't know to cancel the invoice and release another.

Dear s. A., thank you for taking the time to review your stay. We are happy that you`ve enjoyed your stay at the Ibis Budget Darmstadt and hope to see you again soon! Until then, we wish you a great time. See you in DA! best regards Your Ibis Budget Darmstadt-team

Good one in center

Customer review rating 3.9/5

Leo Business - 19/02/2020 Confirmed reviews ALL

Nice place close enough to everything to see and do in Darmstadt. Best you can get under 100. One catch: Zero wardrobes or shelfs. Coathangers in abundance though.

Dear LEONID L., We very much appreciate your comments regarding your stay at the ibis budget Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel & Team

Well located but not near the Central Station as advertised on the website. It's more than 400 meters.

Customer review rating 3.9/5

Traveler Business - 11/02/2020 Confirmed reviews ALL

I didn't have a good rest. I asked for a room not on the street side. I did get one but it's near the elevator. You can hear people coming in and out also talking, especially at night time.

Dear SETYANI P., thank you very much for rating us! We are very sorry that your stay wasn`t as good as expected. If you have problemes regarding your room or any other things just tell us on the reception and we will try to solve your problem directly. Thank you very much for telling us our mistake regarding the distance to the central station. It`s about one kilometer. We will change that information. Hope to see you again soon! Best regards Your Ibis Budget Darmstadt-Team

Low cost, ok quality

Customer review rating 3.9/5

Anonymous Business - 05/02/2020 Confirmed reviews ALL

Decent hotel, what you expect for that money. Only annoying thing is the check in machine, which is not really working and you have to memorize the code in a short time. Otherwise you are screwed because the front desk is empty from 11:00 till 17:00. That should be fixed.

Dear Felix, thank you for your review. Hope to see you soon in Darmstadt again. Kind regards Silvia Barthel & Team

Really good

Customer review rating 3.9/5

Kristina Couples - 01/02/2020 Confirmed reviews ALL

No bad words to say, we will back again!

Dear Kristina, thank you so much for your feedback. Hope to see you soon in Darmstadt. Kind regards Silvia Barthel & Team

Cigarette smell

Customer review rating 3.9/5

Anonymous Business - 29/01/2020 Confirmed reviews ALL

I was disappointed that the hotel smelled like cigarettes. Even the clean towels, lines and pillows did not smell fresh.

Dear Mrs. Y., Thank you for taking the time to tell us about your experience at the Ibis Budget Darmstadt City. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Unfortunately our third floor is a smoking-area that`s why it smelled like cigarettes. We are very sorry that you have had a room in that area. Next time we will offer you a room in a non-smoking-area to guarantee you a pleasent stay. Furthermore we will make sure that our House-Keeping-Team will improve their cleaning for clean towels, lines and pillows. We hope to see you soon in DA and wish you all the best for the future! Best regards, Tim Pabst & your Ibis Budget Darmstadt-Team

Good but few things missing

Customer review rating 3.9/5

Anonymous Business - 27/01/2020 Confirmed reviews ALL

There was no refrigerator facility at reception. And luggage store is for limited time, but thankfully Ibis city had provided luggage store facility.

Dear YUSRA T., Thank you for taking the time to tell us about your experience at the Ibis Budget Darmstadt City. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence especially regarding the luggage store and the refrigerator. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We wish you all the best! Best regards Tim Pabst & your Ibis Budget Darmstadt-Team

One transit night over in Darmstart

Customer review rating 3.9/5

B88store Families - 22/12/2019 Confirmed reviews ALL

Hotel room is as expected, clean and quite. We can sleep very well. Just one unexpected experience happen where we cannot come into the room at the day of checkout. It was said checkout time is 12 pm but the access key didn't when we back to room to colect our luggage at about 11:30 am so we need to call a number mentioned in the hotel entering door (reception was closed at 11 am).

Dear BUNAMIN U., we appreciate your comments regarding your Star in our Hotel. First of all we are very sorry that your code didnˋt work before Check-out-time. Sometimes there are tiny problems like that but we are trying our best to solve every problem as fast as possible. We Hope you understand that there are mistakes and problems happening sometimes. In total we are very happy that you enjoyed your stay. This shows us that our work is worth it to make our guests happy. We hope to see you again soon in DA and we wish you all the best! Best regards, Tim Pabst and your Ibis Budget Darmstadt-Team
Customer review rating 3.9/5

R P. Business - 12/11/2019 Confirmed reviews ALL

Overall very good. Liked the modern style very much and rooms were well equipped and clean. The air conditioning appeared to be broken / not working in the specific room I stayed in. The corridors smelt a little Smokey or stale but the rooms themselves were fine. Lovely breakfast and dining area the next morning. Thank you.

Dear ROGER P., We very much appreciate your comments regarding your stay at the ibis budget Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel & Team

great!

Customer review rating 3.9/5

Cobby Business - 09/11/2019 Confirmed reviews ALL

i got the room i requested online, so thanks. the only minor problem is the elevator, it's very slow.

Dear COBBY C., we appreciate your comments on your stay! Unfortunately the builing isn´t the newest that´s why it´s a bit slowly. We are very happy that it´s the only little problem you´ve had at your stay in DA. We hope to see you again soon and wish you all the best! Sincerely, Tim Pabst and your Ibis Budget Team

It was OK

Customer review rating 3.9/5

Bob Business - 07/11/2019 Confirmed reviews ALL

My stay was OK and gave me the basics that I needed. A clean and comfortable room for the night.

Dear ROBERT W., We very much appreciate your comments regarding your stay at the ibis budget Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Hopefully we can be your host again in future. Until your next stay we wish you a pleasent time! Best regards Tim Pabst and Your Ibis Budget Team

Absent support

Customer review rating 3.9/5

S.b. Business - 19/10/2019 Confirmed reviews ALL

Arrived to check in on the 16th there were already 4 people waiting in line and receptionist was talking on the phone trying to sort out it seems a booking for two ladies. He never looked at the customers standing in line, didn’t bother to apologise to explain he is dealing with a matter and will support all those waiting. I saw the machine on the door and checked in myself. I came back at 10:30pm after a long day at the Frankfurt Book fair and my access code didn’t work so i couldn’t enter the hotel or my room. I had to go to the other Ibis hotel round the corner who said ‘we blocked access as you only paid for a night’ there was no explanation in the morning by IBIS this would be done. You have my details and you should have sent an emall and a text msg.

Dear SANA B., Thank you for taking the time to tell us about your experience at the ibis budget Darmstadt City. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We hope your next stay in our house will be much better! Sincerely, Mr. Pabst-Ibis Budget Darmstadt Team

Hot room and no space to store your clothes

Customer review rating 3.9/5

Andres B. Business - 15/10/2019 Confirmed reviews ALL

It was ok, but, the hotel is not so good for a whole week stay, since you have no space to store your clothes. The conditioning air didn't work well, so the room was always hot. Good breakfast, the space looked to me modern and it is near to the center of the city.

Dear ANDRES FELIPE B. PEREZ, Thank you for taking the time to tell us about your experience at the ibis budget Darmstadt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silvia Barthel

No that good.

Customer review rating 3.9/5

Uffe Business - 15/10/2019 Confirmed reviews ALL

Service was not that good.

Dear JUSSI L., Thank you for taking the time to tell us about your experience at the ibis budget Darmstadt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silvia Barthel & Team

Short nice trip with comfort

Customer review rating 3.9/5

Cindel Couples - 30/09/2019 Confirmed reviews ALL

The room was clean, it wasn't to noisy, we enjoy the breakfast. But we only had 2 towels (one big, one little) for us, thats maybe too less.

Dear CINDEL H., We very much appreciate your comments regarding your stay at the ibis budget Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel & Team

Unexpected clean and for good price

Customer review rating 3.9/5

Izolda Business - 22/09/2019 Confirmed reviews ALL

Hotel is in the center of town. Obliging personal and very clean room and corridor created warm atmosphere. DANKE:)

Dear IZOLDA M., We very much appreciate your comments regarding your stay at the ibis budget Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel & ibis Budget Team

Comfortable and clean

Customer review rating 3.9/5

Anonymous Families - 31/08/2019 Confirmed reviews ALL

Rooms were very comfortable and clean. Breakfast was fine although more choice would be good.

Dear FIONA H., We very much appreciate your comments regarding your stay at the ibis budget Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel

well done service

Customer review rating 3.9/5

Roys P. Friends - 11/07/2019 Confirmed reviews ALL

I've been member anchor hotel since 2012, until today, any group hotel I staying, always satisfying.

Dear ROYS P., We very much appreciate your comments regarding your stay at the ibis budget Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely your Ibis Budget Darmstadt Team

Bad reception.

Customer review rating 3.9/5

G. Families - 11/07/2019 Confirmed reviews ALL

I had a problem with the reception girl, she used my ATM to pay for another guest then she said I am mistaken and will refund it but till now I didn’t receive any message that the refund done already.

Dear Mr. ABD ALNASSER G., I'm very sorry that there were mistakes.I hope you understand mistakes are human. Please send us an E-mail to H3… with you reservation details and we will solve your problem immidiately. We hope to see you again in Darmstadt. Next time without any troubles for sure! Best regards Tim Pabst and your Ibis Budget Darmstadt Team

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