ibis budget Darmstadt City 1 star

TripAdvisor rating 3.5/5 405 reviews
ibis budget Darmstadt City
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air Conditioning
  • Languages spoken at the hotel
Catering
  • Breakfast
  • Snack & beverage machine

Hotel location

ibis budget Darmstadt City

Fidelis Hospitality GmbH
Ibis budget Darmstadt City
Kasinostraße 4
64293
darmstadt
germany

Tel: +4961513973720

Fax: (+49)61513973725

Contact email

Check-in from 14h00

Check out up to 12h00

  • K59/K62 :   K59/K62 RHEIN-NECKARSTR

  • BUS K59, K62 :   K59, K62 RHEIN-NECKARSTR

  • S3, S4 :   S3, S4 DA-Hauptbahnhof

  • TRAM 1,6,7,8,3,9 :   TRAM 1,6,7,8,3,9 RHEIN-NECKARSTR

  • STRASSENBAHN / TRAM :   1/6/7/8/3/9 RHEIN-NECKARSTR

  • By plane

    FRANKFURT At 30km / 18.64 miles

  • By plane

    FRANKFURT FLUGHAFEN At 25.8km / 16.03 miles

GPS :49.872722, 8.644117

Our accommodations

Standard room

  • Max. number of persons: 3
  • Area: From 15
  • Wireless internet in your room

Twin room with twin beds

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • Business Desk

Our guest reviews for
ibis budget Darmstadt City

100% genuine reviews from our guests

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ALL Rating 3.8/5

673 reviews

tripadvisor

TripAdvisor Rating 3.5/5

405 reviews

Customer review rating 3.8/5

R P. Business - 12/11/2019 Confirmed reviews ALL

Overall very good. Liked the modern style very much and rooms were well equipped and clean. The air conditioning appeared to be broken / not working in the specific room I stayed in. The corridors smelt a little Smokey or stale but the rooms themselves were fine. Lovely breakfast and dining area the next morning. Thank you.

Dear ROGER P., We very much appreciate your comments regarding your stay at the ibis budget Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel & Team

great!

Customer review rating 3.8/5

Cobby Business - 09/11/2019 Confirmed reviews ALL

i got the room i requested online, so thanks. the only minor problem is the elevator, it's very slow.

Dear COBBY C., we appreciate your comments on your stay! Unfortunately the builing isn´t the newest that´s why it´s a bit slowly. We are very happy that it´s the only little problem you´ve had at your stay in DA. We hope to see you again soon and wish you all the best! Sincerely, Tim Pabst and your Ibis Budget Team

It was OK

Customer review rating 3.8/5

Bob Business - 07/11/2019 Confirmed reviews ALL

My stay was OK and gave me the basics that I needed. A clean and comfortable room for the night.

Dear ROBERT W., We very much appreciate your comments regarding your stay at the ibis budget Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Hopefully we can be your host again in future. Until your next stay we wish you a pleasent time! Best regards Tim Pabst and Your Ibis Budget Team

Absent support

Customer review rating 3.8/5

S.b. Business - 19/10/2019 Confirmed reviews ALL

Arrived to check in on the 16th there were already 4 people waiting in line and receptionist was talking on the phone trying to sort out it seems a booking for two ladies. He never looked at the customers standing in line, didn’t bother to apologise to explain he is dealing with a matter and will support all those waiting. I saw the machine on the door and checked in myself. I came back at 10:30pm after a long day at the Frankfurt Book fair and my access code didn’t work so i couldn’t enter the hotel or my room. I had to go to the other Ibis hotel round the corner who said ‘we blocked access as you only paid for a night’ there was no explanation in the morning by IBIS this would be done. You have my details and you should have sent an emall and a text msg.

Dear SANA B., Thank you for taking the time to tell us about your experience at the ibis budget Darmstadt City. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We hope your next stay in our house will be much better! Sincerely, Mr. Pabst-Ibis Budget Darmstadt Team

Hot room and no space to store your clothes

Customer review rating 3.8/5

Andres B. Business - 15/10/2019 Confirmed reviews ALL

It was ok, but, the hotel is not so good for a whole week stay, since you have no space to store your clothes. The conditioning air didn't work well, so the room was always hot. Good breakfast, the space looked to me modern and it is near to the center of the city.

Dear ANDRES FELIPE B. PEREZ, Thank you for taking the time to tell us about your experience at the ibis budget Darmstadt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silvia Barthel

No that good.

Customer review rating 3.8/5

Uffe Business - 15/10/2019 Confirmed reviews ALL

Service was not that good.

Dear JUSSI L., Thank you for taking the time to tell us about your experience at the ibis budget Darmstadt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silvia Barthel & Team

Short nice trip with comfort

Customer review rating 3.8/5

Cindel Couples - 30/09/2019 Confirmed reviews ALL

The room was clean, it wasn't to noisy, we enjoy the breakfast. But we only had 2 towels (one big, one little) for us, thats maybe too less.

Dear CINDEL H., We very much appreciate your comments regarding your stay at the ibis budget Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel & Team

Unexpected clean and for good price

Customer review rating 3.8/5

Izolda Business - 22/09/2019 Confirmed reviews ALL

Hotel is in the center of town. Obliging personal and very clean room and corridor created warm atmosphere. DANKE:)

Dear IZOLDA M., We very much appreciate your comments regarding your stay at the ibis budget Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel & ibis Budget Team

Comfortable and clean

Customer review rating 3.8/5

Anonymous Families - 31/08/2019 Confirmed reviews ALL

Rooms were very comfortable and clean. Breakfast was fine although more choice would be good.

Dear FIONA H., We very much appreciate your comments regarding your stay at the ibis budget Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel

well done service

Customer review rating 3.8/5

Roys P. Friends - 11/07/2019 Confirmed reviews ALL

I've been member anchor hotel since 2012, until today, any group hotel I staying, always satisfying.

Dear ROYS P., We very much appreciate your comments regarding your stay at the ibis budget Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely your Ibis Budget Darmstadt Team

Bad reception.

Customer review rating 3.8/5

G. Families - 11/07/2019 Confirmed reviews ALL

I had a problem with the reception girl, she used my ATM to pay for another guest then she said I am mistaken and will refund it but till now I didn’t receive any message that the refund done already.

Dear Mr. ABD ALNASSER G., I'm very sorry that there were mistakes.I hope you understand mistakes are human. Please send us an E-mail to H3… with you reservation details and we will solve your problem immidiately. We hope to see you again in Darmstadt. Next time without any troubles for sure! Best regards Tim Pabst and your Ibis Budget Darmstadt Team

Poor & indifferent service

Customer review rating 3.8/5

Laurens Families - 08/07/2019 Confirmed reviews ALL

1. Despite our request (when booking online) to check in at 13.00 p.m. the staff ( a woman) did not even bother to help, just saidcto wait till 14.00 p.m. 2. We asked for a day parking ticket so that we could use several time that day, but it worked only one time, so anytime we want to out we have to go back to the office and buy another 5 € each time, this is terrible and misleading. 3. The staffes (women) were indifferent and unfriendly

Dear Mr. T., I'm very sorry that your stay wasn't as good as you expected. Sadly it's just not possible in our system to check you in befor 2 p.m. We are very sorry! Normally it's possible to drive in and out as often as you like with just paying once for parking. If something like this happens again just tell us immidiately so we can fix the problem. We are very thankfull for your evaluation and we are trying our best to solve every problem to guarantee you a better stay in our Hotel next time! Best regards, Tim Pabst and your Ibis Budget Darmstadt City Team

Yes

Customer review rating 3.8/5

Dieter H. Friends - 07/07/2019 Confirmed reviews ALL

Everything was fine except for a short period of like 5 minutes the access pad at the front door wasn't working and the beds were very hard and uncomfortable. Otherwise the Ibis Budget was a simple and enjoyable hotel for one night. Would book it again if I needed a short stay in another city wasn't it for the hard beds.

Dear Dieter H., thank you very much for the great review! sincerely, Muhammed Mustafa Gündüz and your Ibis Budget Darmstadt team!

Revise the sign on the automatic check in

Customer review rating 3.8/5

Jonathan G. Business - 10/06/2019 Confirmed reviews ALL

I came at 18:00 to check in. For some reason at this time you cannot use the automated check. There is a A4 sign with a cryptic message saying if you come at certain times you can check in and if not call a number. Which stupidly enough is Ibis Hotel next door. Why not just state check in after 18:00 go next door to Ibis to check in. I told the breakfast reception about this stupid situation with the sign and the response Wäsche“I don’t know anything about the sign“

Satisfied

Customer review rating 3.8/5

M.m. Solo - 08/06/2019 Confirmed reviews ALL

Room is clean & service level is minimal but ok, no complementary water to drink

charged my card of extra 100 euros - incredibly incompetent staff

TripAdvisor rating 3.5/5

Freedom52814221651 Business - 27/05/2019 TripAdvisor review

terrible client service, the check-in point did not work and the ibis-city stuff had no idea how to use their system, they charged my card by extra 100 euros even if my booking was payed, and then when I needed to solve this issue, other employees were not able to check their system to see my payments, I have been told 4 different scenarios of what happened with my payment... sounds like a bad taste comedy, but it is real, and I did not have my money back still...

Top clasd

Customer review rating 3.8/5

Martin A. Couples - 04/05/2019 Confirmed reviews ALL

The room was clean and very nice, and we also had breakfast, which was more than expectet.

Not so good

Customer review rating 3.8/5

Anonymous Families - 22/04/2019 Confirmed reviews ALL

The person at the reception was not to friendly and the cleaning services .... well it was not clean. Hair over the shower, on the floor...

Decent budget hotel

Customer review rating 3.8/5

David Solo - 17/04/2019 Confirmed reviews ALL

One negative. Nobody at reception on arrival at 7.45pm. Just a sign directing me to the Ibis round the corner. Here I was checked in but on arrival in my room it smelt of cigarette smoke. Normally I am asked smoker or non-smoker, not this time. I was hungry and did not want to lose time arranging another room but was not pleased. Otherwise the room was clean and had good functional facilities, as usual with Ibis budget.

Super alles super

Customer review rating 3.8/5

L. Families - 28/03/2019 Confirmed reviews ALL

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