Novotel London Greenwich 4 stars

Customer review rating (ALL Rating) 4.1/5 1,868 reviews

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ALLSAFE approved hotel

Hotel extras

  • Next to Greenwich train station and DLR

  • Family rooms with extra sofa beds

  • On-site secure parking

  • Fully-equipped gym and sauna

  • Pet-friendly rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
United Kingdom

GPS:51.477798, -0.013504

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,868 reviews

TripAdvisor Rating  4.0/5  2,608 reviews


Customer review rating 2.0/5

Maz Couples - Confirmed reviews ALL

Our room, an executive, overlooked the station and the noise woke us before 6am. The Nespresso machine didn’t work and we had no “stirrers”. Dining experience on the first evening was excellent. On the second it was pretty awful and the promise of some recognition of its awfulness was not passed on to accounts and full charge was made which then had to be sorted out on the following day. All in all, disappointing.

Dear Marion T., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your candid comments as they provide valuable insights into areas where we can improve our services. We sincerely apologize for the inconvenience caused by the noise from the station that disrupted your rest. Your comfort is of utmost importance to us, and we regret that this aspect of your stay did not meet your expectations. Rest assured, we will address this concern to ensure a more peaceful experience for our guests. Regarding the issues with the Nespresso machine and the absence of stirrers, we apologize for any inconvenience this may have caused. Your feedback has been shared with our housekeeping team to ensure such oversights are rectified promptly in the future. We are pleased to hear that your dining experience on the first evening met your expectations. However, we deeply regret the decline in service on the second evening. This does not align with our commitment to delivering exceptional experiences. We have taken your comments seriously and will be conducting a thorough review of our dining services to prevent such inconsistencies. The billing discrepancy you experienced is certainly not reflective of our usual standards, and we apologize for any frustration it may have caused. We appreciate your patience in resolving the matter and will reinforce our internal communication processes to prevent such oversights in the future. We understand your overall experience was disappointing, and for that, we sincerely apologize. Your feedback is invaluable, and we will use it to make the necessary improvements to enhance our guest experience. Should your travels bring you back to Novotel London Greenwich, we would be grateful for the opportunity to regain your trust and provide you with the exceptional stay you deserve. Thank you for your understanding, and we look forward to the possibility of welcoming you back. Kind regards Alex Rodrigues Front Office Team Leader Novotel London Greenwich

Beautiful Hotel great location

Customer review rating 4.5/5

Sinead W. Families - Confirmed reviews ALL

Staff members are friendly room was lovely and food was delicious we would recommend your hotel

Dear Guest, Thank you for sharing your positive experience at Novotel London Greenwich. We're thrilled to hear your appreciation for our beautiful hotel, great location, and friendly staff. Your mention of the lovely room and delicious food brings us joy. Your recommendation is a testament to our commitment to guest satisfaction. We look forward to the pleasure of hosting you again in the future. Thank you for choosing Novotel London Greenwich; it was our pleasure to serve you. Kind Regards Ann Mathew Front Office Team Member

Good location

Customer review rating 4.5/5

Richard G. Families - Confirmed reviews ALL

Good communication and friendly welcome on arrival. Good location close to shops and transport links. Breakfast was expensive with lots of cheaper options close by. Room was comfortable and clean.

Dear Richard G., Thank you for taking the time to share your experience at the Novotel London Greenwich. We are delighted to hear that you had a positive stay with us and appreciate your kind words regarding our good communication, friendly welcome, and convenient location close to shops and transport links. It's always encouraging for our team to receive such positive feedback, and I will ensure that your comments are shared with all of our staff. Regarding your observation about the breakfast cost, we appreciate your input. We continually assess our offerings to ensure they align with our guests' expectations, and your feedback will certainly be taken into consideration as we strive to enhance our services. We are pleased that you found your room comfortable and clean, contributing to an overall enjoyable stay. Our commitment to providing a high standard of service remains unwavering, and we are grateful for your recognition. Thank you again for sharing your positive experience, and we look forward to welcoming you back to Novotel London Greenwich for another pleasant stay in the future. Kind Regards Ann Mathew Front Office Team Member

Well located helpful staff

Customer review rating 4.0/5

Mark Families - Confirmed reviews ALL

This was the fourth time we’ve stayed. Central enough to have London at your fingertips but a bit quieter and calmer as a good retreat. Well connected Greenwich has a charm of its own.

Dear Mark F., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Ann Mathew Front Office Team Member Novotel London, Greenwich

Well located but too hot!

Customer review rating 2.0/5

Johnny Families - Confirmed reviews ALL

Rooms are incredibly hot. We stayed in the summer and discovered that they don’t have AC and were sweltering. But when we stayed again in December it was still way too hot and no way to cool the room. Window locked shut and could not open even a tiny crack. And the air system was not able to offer any cooler air either. Terrible nights sleep..

Dear Julian S., Thank you for taking the time to share your experience with us. We sincerely apologize for the discomfort you experienced during your stays, particularly due to the temperature issues in the room. We genuinely appreciate your feedback, as it allows us to address areas for improvement. We understand how essential a comfortable sleep is for our guests, and we are sorry that we fell short of your expectations in this regard. Regarding the room temperature, we regret any inconvenience caused by the lack of AC and the inability to cool the room effectively. Your comments have been shared with our maintenance team to investigate the air circulation and temperature control systems to ensure they are functioning optimally. In regards of the window locks, unfortunately we cannot change this as it its per regulation and safety we have them to prevent any incidents, we value your input, and your feedback is crucial in helping us enhance the overall experience for our guests. If your travels bring you back to the area, we would welcome the opportunity to provide you with a more comfortable stay and showcase the improvements we have made. Once again, we apologize for any inconvenience you faced and appreciate your understanding. Warm regards, Alex Rodrigues Front Office Team Leader Novotel London Greenwich

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Other web-users rate our hotel

  • 1,489 reviews 9.2/10 Location
  • 2,013 reviews 5.2/10 Room
  • 1,585 reviews 7.9/10 Service
  • 31 reviews 6.2/10 WiFi
  • 949 reviews 4/10 Cleanliness
  • 856 reviews 8.1/10 Breakfast
  • 555 reviews 4/10 Amenities
  • 359 reviews 4.9/10 Value

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