Novotel London Greenwich 4 stars

Dear Marion T., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your candid comments as they provide valuable insights into areas where we can improve our services. We sincerely apologize for the inconvenience caused by the noise from the station that disrupted your rest. Your comfort is of utmost importance to us, and we regret that this aspect of your stay did not meet your expectations. Rest assured, we will address this concern to ensure a more peaceful experience for our guests. Regarding the issues with the Nespresso machine and the absence of stirrers, we apologize for any inconvenience this may have caused. Your feedback has been shared with our housekeeping team to ensure such oversights are rectified promptly in the future. We are pleased to hear that your dining experience on the first evening met your expectations. However, we deeply regret the decline in service on the second evening. This does not align with our commitment to delivering exceptional experiences. We have taken your comments seriously and will be conducting a thorough review of our dining services to prevent such inconsistencies. The billing discrepancy you experienced is certainly not reflective of our usual standards, and we apologize for any frustration it may have caused. We appreciate your patience in resolving the matter and will reinforce our internal communication processes to prevent such oversights in the future. We understand your overall experience was disappointing, and for that, we sincerely apologize. Your feedback is invaluable, and we will use it to make the necessary improvements to enhance our guest experience. Should your travels bring you back to Novotel London Greenwich, we would be grateful for the opportunity to regain your trust and provide you with the exceptional stay you deserve. Thank you for your understanding, and we look forward to the possibility of welcoming you back. Kind regards Alex Rodrigues Front Office Team Leader Novotel London Greenwich

Dear Guest, Thank you for sharing your positive experience at Novotel London Greenwich. We're thrilled to hear your appreciation for our beautiful hotel, great location, and friendly staff. Your mention of the lovely room and delicious food brings us joy. Your recommendation is a testament to our commitment to guest satisfaction. We look forward to the pleasure of hosting you again in the future. Thank you for choosing Novotel London Greenwich; it was our pleasure to serve you. Kind Regards Ann Mathew Front Office Team Member

Dear Richard G., Thank you for taking the time to share your experience at the Novotel London Greenwich. We are delighted to hear that you had a positive stay with us and appreciate your kind words regarding our good communication, friendly welcome, and convenient location close to shops and transport links. It's always encouraging for our team to receive such positive feedback, and I will ensure that your comments are shared with all of our staff. Regarding your observation about the breakfast cost, we appreciate your input. We continually assess our offerings to ensure they align with our guests' expectations, and your feedback will certainly be taken into consideration as we strive to enhance our services. We are pleased that you found your room comfortable and clean, contributing to an overall enjoyable stay. Our commitment to providing a high standard of service remains unwavering, and we are grateful for your recognition. Thank you again for sharing your positive experience, and we look forward to welcoming you back to Novotel London Greenwich for another pleasant stay in the future. Kind Regards Ann Mathew Front Office Team Member

Dear Mark F., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Ann Mathew Front Office Team Member Novotel London, Greenwich

Dear Julian S., Thank you for taking the time to share your experience with us. We sincerely apologize for the discomfort you experienced during your stays, particularly due to the temperature issues in the room. We genuinely appreciate your feedback, as it allows us to address areas for improvement. We understand how essential a comfortable sleep is for our guests, and we are sorry that we fell short of your expectations in this regard. Regarding the room temperature, we regret any inconvenience caused by the lack of AC and the inability to cool the room effectively. Your comments have been shared with our maintenance team to investigate the air circulation and temperature control systems to ensure they are functioning optimally. In regards of the window locks, unfortunately we cannot change this as it its per regulation and safety we have them to prevent any incidents, we value your input, and your feedback is crucial in helping us enhance the overall experience for our guests. If your travels bring you back to the area, we would welcome the opportunity to provide you with a more comfortable stay and showcase the improvements we have made. Once again, we apologize for any inconvenience you faced and appreciate your understanding. Warm regards, Alex Rodrigues Front Office Team Leader Novotel London Greenwich