Novotel London Greenwich 4 stars

Customer review rating (ALL Rating) 4.2/5 1,721 reviews

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Novotel London Greenwich - Image 1
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173-185 Greenwich High Road, SE108JA LONDON, United Kingdom

Description

Hotel extras

  • Next to Greenwich train station and DLR

  • Family rooms with extra sofa beds

  • On-site secure parking

  • Fully-equipped gym and sauna

  • Pet-friendly rooms

Our accommodation(s)

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Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA LONDON
United Kingdom

GPS:51.477798, -0.013504

Telephone
Fax +44 20 8312 6810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,721 reviews

TripAdvisor Rating  4.0/5  2,838 reviews

Certificate of excellence 2024

Excellent service.Staff very friendly and helpful

Customer review rating 4.5/5

Brian W. Couples - Confirmed reviews ALL

Breakfast superb,staff very helpful.Bedroom fine but the sink in the bathroom was marked and had an unpleasant smell

Dear Brian W., Thank you for taking the time to share your review. We’re delighted to hear that you enjoyed our breakfast and found our staff to be very helpful. Your positive comments are greatly appreciated! I’m sorry to learn about the issue with the sink in your bathroom. This is not the standard we aim to maintain, and I want to assure you that we are addressing this matter with our housekeeping team to prevent it from happening again. Your feedback is valuable, and we will use it to make improvements. We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay. Thank you again for your comments. Best regards, Sincerely, Bani Yadav Front Office Team Leader Novotel London Greenwich

Greenwich

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Hotel is well located and staff are always cheery polite and welcoming, the rooms are tired and need investment.

Dear Peter R., hank you for your kind words about our location and staff. We’re pleased to hear that you found our team to be cheery, polite, and welcoming. Your feedback is greatly appreciated. We’re also grateful for your honest comments regarding the condition of the rooms. We understand that maintaining and updating our accommodations is essential, and I want to assure you that we are actively working on plans to refresh and invest in our rooms. Your input helps us to improve, and we hope to have the opportunity to provide you with an enhanced experience on your next visit. Thank you again for your valuable feedback. Best regards, Bani Yadav Front Office Team Leader Novotel London Greenwich

Wonderful Staff

TripAdvisor rating 5.0/5

JacquelineR188 TripAdvisor review

I go for a pot of tea on Saturday morning on my way to a meeting and am so looked after.Staff are wonderful.Lela and Jackie and other staff treat me so warmly.I look forward to staying.The hotel bar is beautiful and welcoming due to the staff being so helpful.Thankyou.I look forward to staying in the hotel.

Dear Jacqueline, Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with our staff and enjoyed your pot of tea. Lela, Jackie, and the entire team will be delighted to know that their efforts made a positive impression. We're looking forward to welcoming you back and ensuring your stay is just as pleasant. Thank you again for your support! Kind regards, Bani Yadav Front Office Team Leader Novotel London Greenwich

Great location in Greenwich but some attention needed

Customer review rating 3.0/5

Tom G. Families - Confirmed reviews ALL

Our family of 4 booked the Executive Suite for 2 nights over the weekend so we could experience Docklands whilst visiting London to see ABBA Voyage. The initial impression of the hotel was good but we started to get concerns when we were told that our room wasn’t ready an hour after normal check in time… We were offered a complimentary drink in the bar and the lovely lady on reception (Namita) called us over after about 20 minutes. However, it was apparent that housekeeping had rushed preparing the room. The 2nd toilet hadn’t been cleaned and there was no mattress topper on the converted sofa bed, leaving the springs exposed. I mentioned both to Namita again and she took care of them. In addition, the sink in the master bathroom didn’t drain properly and the reading light on one side of the bed was broken. I didn’t report these as we didn’t want repair men wandering around our room! We were 5 minutes late down to breakfast on the last day and arrived as they were clearing away. I asked if I could just get some pastries for the children- as they were still out - but was told no. A lovely young man helped me get some from the bar - but I observed other guests (including children) being shouted at by the person tidying when they went up in similar circumstances! Overall, I expected better from Novotel when booking the only executive suite.

Dear Tom G., Thank you for taking the time to share your experience with us. We're delighted that you enjoyed our prime location in Greenwich and appreciated the service provided by Namita. However, we're truly sorry that several aspects of your stay did not meet your expectations. We sincerely apologize for the delay in having your room ready and for the issues you encountered with the cleanliness and maintenance of the suite. Your feedback regarding the second toilet, sofa bed, and bathroom sink has been noted, and we have already taken steps to address these concerns with our housekeeping and maintenance teams to ensure this does not happen again. We’re also disappointed to hear about your experience at breakfast. It’s important to us that all guests feel welcome and accommodated, and we regret that this wasn’t the case during your visit. We will be addressing this with our breakfast team to ensure our service is consistent and friendly at all times. Your feedback is invaluable in helping us improve, and we sincerely hope you will give us another chance to provide you with the exceptional experience you expected. Should you choose to stay with us again, please feel free to reach out directly, and we’ll ensure your next visit is nothing short of excellent. Thank you once again for your review. Kind regards Alexandre Rodrigues Front Office Manager Novotel London Greenwich

Great location and lovely decor

Customer review rating 4.5/5

Tc Families - Confirmed reviews ALL

We had a lovely time at The Novotel Greenwich. So well located especially for the o2 and river travel. We stayed as a family of 3 generations and were delighted for the car park, even if it is a little pricey, its no different to a car park in london for the night I guess. It was super convenient for us. Breakfast was great and the family rooms were perfect for us. Staff were lovely, there was just long delays on check in, not because of a queue but because my emails before the stay werent noted so we had to work on rooms being the right configuration but we got there in the end. All in all a really fab stay and perfect for our needs, Greenwich a short walk and lots to see and do. Thank you.

Dear Tania, Thank you so much for taking the time to share your experience at The Novotel Greenwich. We are delighted to hear that you and your family had such an enjoyable stay with us and that our location was convenient for your visit to the O2 and exploring Greenwich. We are thrilled that you found our hotel to be a perfect fit for your needs. We are glad that our family rooms and breakfast met your expectations and that our team could assist you in getting everything sorted with your room configuration, despite the initial issue at check-in. We sincerely apologize for the inconvenience you experienced. Your feedback is invaluable, and we will be sure to address this internally to improve our communication process. We hope to welcome you and your family back in the future for another great stay. Kind Regards, Bina Gurung- Front Office Team Member

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Other web-users rate our hotel

  • 1,420 reviews 9.3/10 Location
  • 1,750 reviews 5.4/10 Room
  • 1,347 reviews 8.4/10 Service
  • 33 reviews 6.4/10 WiFi
  • 775 reviews 8.7/10 Breakfast
  • 763 reviews 5.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.