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Mercure Cergy Pontoise Centre Hotel 4 stars

Customer review rating 4.0/5 1,507 reviews

ALLSAFE approved hotel

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Mercure Cergy Pontoise Centre Hotel
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+ 21 Services

Hotel extras

  • We are certified ALLSAFE

  • Air-conditioned bedrooms

  • Free high-speed WiFi

  • Secure underground car park

  • Two spacious and modular seminar rooms. Co-working spaces

Hotel location

Mercure Cergy Pontoise Centre Hotel

3 Rue des Chênes Emeraude
95000 cergy
france

Tel: +33134249494

Fax: (+33)1/34249515

Check-in from 12h00

Check out up to 12h00

  • CERGY :  36-42-44 MARJOBETS

  • PONTOISE :  4-6 MARJOBETS

  • RER A : station CERGY PREFECTURE :  RER A CERGY PREFECTURE

  • By plane

    AERODROME DE CERGY At 10km / 6.21 miles

  • By plane

    ORLY At 70km / 43.5 miles

  • By plane

    PARIS ROISSY CDG At 40km / 24.86 miles

  • By train

    CERGY At 2km / 1.24 miles

GPS :49.041012, 2.072875

Hotel services

ASTREE Non contractual photo

The Astrée bar is waiting for you every day-at any time-in a pleasant and comfortable setting. Come and discover our extensive menu of drinks and our selection of great Mercure wines.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Express Additional charge
    • Buffet Additional charge
  • Room service
    • Hot meals
Meetings/Events
  • 2 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 57 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 4 connecting rooms
    • 57 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • English
    • Arabic
    • French
    • Spanish
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Laundry / Valet Services
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Umbrellas
    • Shoe shine machine
  • Iron
    • Iron at reception
Access to property
  • PARKING DU MERCURE CERGY Additional charge
    • On site
    • 40 parking spaces
    • Private
    • Parking opened 24/7
Family
  • Equipements for children
    • Bottle Warmer

Our accommodation(s)

Enjoy a quiet and relaxing moment in our spacious and fully renovated rooms. We offer every type of comfort to satisfy you: Standard and Superior Rooms; Junior, Privilege or Terrace Suites.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 78

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Cergy Pontoise Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

1,507 reviews

TripAdvisor Rating 3.5/5

267 reviews

Nice and pleasant stay

Customer review rating 4.5/5

Jiri Business - 03/09/2021 Confirmed reviews ALL

Nice stay in hotel with friendly staff, nice and comfy bed, well kept room and tasty breakfast. Going to be surely a choice once coming next time to this area

Dear JIRI V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation

Good hotel bad service

Customer review rating 3.0/5

Vivek Solo - 15/06/2021 Confirmed reviews ALL

The hotel is located in a good area. but the services are poor.Breakfast is charged extra and what you get is some croissant.No trace of protein and all gluten

Dear VIVEK N., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manager

I Will mot recommend

Customer review rating 2.5/5

W. Families - 14/06/2021 Confirmed reviews ALL

I was with my family during 2 nights in this so called 4*. The AC was working like a fan even when i put it at 5 for the temperature. Not enough breakfast: i asked for more croissant. The women told i can not give you more because i still have 3 people to serve but i can give more bread to make you happy. WTF :(. I finally got only 2 small croissant and 2 small pain au chocolat. And a small bread. No cold or hot dish and nonody told us before and agter booking. This is my first time to be hungry after a breakfast. This is not a 4* hotel service as standard. The building and even the room look old. I will not recommend.

Dear ESSO-SIMNA W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At that time, we use to serve only Express Breakfast due to pandemic situation. The price was only 10€/person for : one juice, one hot drink, two pastries, madeleine or Bread, yogurt or compote, cheese, cereal and one fruit. it was well noted on our website. the quantities were cooked according to the number of customers who take breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Welcoming staff, comfortable and clean room but a bit noisy

Customer review rating 3.5/5

Ludovic L. Business - 30/04/2021 Confirmed reviews ALL

Everything went well except that the room is next to the elevator that we could hear through the wall... Similarly we could hear the cars on the street... It was a bit noisy. Otherwise I enjoyed the stay.

Dear LUDOVIC L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry for the noise, next time do not hesitate to inform the reception of this incovenience so that the problem is solved directly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation

Paid too much for too little

Customer review rating 2.5/5

Anonymous Business - 16/01/2021 Confirmed reviews ALL

Expensive stay for too little return. The room was clean and staff very friendly but the food was not good not in the evening, not in the morning. I have had much better microwave foods from a gasstation than the one I paid for. The breakfast was way too little for it to be classifed a meal and additionally the fruit was no longer fresh. If it weren't unprecendented times the whole foodexperience would have been unacceptable.

Dear DIETER V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Good stay

Customer review rating 3.5/5

N. R. Couples - 08/11/2020 Confirmed reviews ALL

Good service Best reception ,

Dear R. N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maouia Benchenaa

Big room but dirty

Customer review rating 3.0/5

Jeremy Couples - 29/07/2020 Confirmed reviews ALL

The room was big but really dirty, we could find dust everywhere, people hairs etc... Very disappointing for a 4 stars hotel.

Dear JEREMY G., Thank you for taking the time to share your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please accept our apologies for the cleanliness of the room. I will tell the whole housekeeping team about this issue so that it does not happen again. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leticia KLAFKE DOS SANTOS Directrice

Well located

Customer review rating 5.0/5

Anonymous Solo - 07/07/2020 Confirmed reviews ALL

Very good service, the staff was very helpful and did their best to help you have a good stay despite the drawbacks caused by the pandemic.

Dear Mister R., Thank you for your feedback about your stay at the Mercure Cergy Pontoise Centre. We are glad that you appreciated the location of our establishment. You have stayed in a "standard room" and we hope to have the opportunity to welcome you in one of our "privilege rooms". They are more spacious and modern than the standards ones. Do not hesitate to contact us to make your next reservation. Sincerely, Leticia KLAFKE DOS SANTOS Directrice

good location for my business purpose

Customer review rating 3.5/5

Raf L. Business - 07/07/2020 Confirmed reviews ALL

friendly reception, rooms a bit basic, breakfast ok

Dear Mister L., We thank you for taking the time to share your experience regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive a positive feedback. I won"t miss to share your comments with our front desk team. In regard of the breakfast : we strive to continuously improve the quality of our services by adding new local organic products. We hope your next visit will be as pleasant as the previous one. Sincerely dedicated Leticia KLAFKE DOS SANTOS Directrice

ok for short stay

TripAdvisor rating 3.0/5

rafleijskens Business - 05/07/2020 TripAdvisor review

room a bit small, especially bathroom, toilet, rest was ok. Reception was friendly and helpfull. Breakfast a bit basic, but to the norms of Paris suburb standard. Price was ok, but bit on high side for the breakfast quality.

Dear Mister Rafleijskens We thank you for taking the time to share your experience regarding your stay at the Hotel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive a positive feedback. I won’t miss to share your comments with our front desk team. The size of our classic room is about 18 sqm: I will ensure that you will have a complimentary upgrade for your next stay. In regard of the breakfast: we strive to continuously improve the quality of our services by adding new local organic products. With the constraints related to the Covid-19, the service was a little bit different than usual as we have to serve individually each guest - ensuring the safety of everyone. We hope your next visit will be more pleasant. Sincerely dedicated

Not 4 stars standard

Customer review rating 3.0/5

Anonymous Business - 02/07/2020 Confirmed reviews ALL

Overall OK but not impressed by the premises and not aligned with 4 stars expectations.

Dear Mister D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are looking forward to the pleasure of welcoming you back with a pleasant stay. Sincerely dedicated. Leticia KLAFKE DOS SANTOS Directrice
Customer review rating 4.0/5

Petr S. Business - 31/01/2020 Confirmed reviews ALL

helpful staff, good breakfast, room needs to be renovated

Dear PETR S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bérangère HABLA Directrice

Stay

TripAdvisor rating 5.0/5

maheshchn Business - 19/11/2019 TripAdvisor review

The location of the hotel was well connected to the Cergy area. Nearby to shopping malls, railway station and bus station. The stay was very comfortable. In Hotel restaurant is not available but other things are good.

Dear Maheshchn, Thank you for your feedback about your stay at the Mercure Cergy Pontoise Centre. We are glad that you enjoyed the best location of our Hotel that is in the Heart of the City. Actually, we don't have restaurant but we propose room service 24/24. We are looking forward to welcoming you again in the future. Sincerely, Maouia

Not quite as nice as it looks in the photos

Customer review rating 4.0/5

Margaret Solo - 27/10/2019 Confirmed reviews ALL

I stayed here for one night when I was playing in a chess tournament. I got a nice welcome by Maoia who told me that as a gold member of Le Club AccorHotels, she had give me an upgrade to a suite with a huge terrace. The suite was spacious but felt empty and not at all cosy. It would have been nice to have had a picture above the fireplace for example. There were some tears in the curtains and the couches and cushions weren't that comfortable. I was cold and couldn't get the wall unit to work but Flavian from reception brought me up a radiator later on which barely heated the place up so luckily I had brought my own small fan heater. Compared to the suite I had at the Mercure in Nancy, it was definitely far inferior. The bathroom was large but again felt empty. There was no shower cap and no hook higher up for the shower head so I had to hold it in one hand which is not great when you're trying to wash long hair with one hand. I only found paper cups by the kettle so went downstairs to get some mugs and teaspoons. In other Accor hotels I always get a small welcome note and gift such as a bar of chocolate and at least a bottle of water but I didn't get anything here although the minibar was free, I just got a free welcome drink in the bar which wasn't at all cosy either and the armchairs were really uncomfortable but I enjoyed chatting to Flavian. I paid €6.50 to park in the underground garage. I wasn't aware there was a charge and just re-checked on the Accor website but couldn't find it mentioned. You have to park in there as there's nowhere else to park. There's no restaurant in the hotel and nothing much around it so I went to La Vigne Gourmande in nearby Osny for dinner which was very nice except for the whiff of BO from the chef's armpits every time he walked by. I would probably stay again if I was in the area but I would probably choose a different chess tournament to play in and go elsewhere.

Dear Margaret, Thank you for taking the time to give such feedback. It is a real chance for us to have guests like you, who share their experience in a detailed way, with a positive and constructive approach. We are sorry to read that the stay was not up to your expectation. Your comments are very valuable to us as it is always an opportunity to look at our services with a new perspective, this help us to continuously improve. We have alrealdy shared your review with our team to highlight how customer service is important for us. We would appreciate to have the occasion to welcome you back and to show you the best that the Mercure Cergy has to offer. Looking forward to hearing back from you, I stay at your entire disposal. Sincerely yours, Maouia

Our Stay

TripAdvisor rating 4.0/5

marilynw263 Couples - 01/07/2019 TripAdvisor review

When we arrived the room that we were allocated was like an oven. The air conditioning was not working it seemed to be broken. The second room was cool but faced the rather busy road. The staff tried to be helpful but this hotel is needing an upgrade, It has no restaurant and it is a long distance to the nearest one unless you want a McDonalds.

Perfect stay

TripAdvisor rating 5.0/5

henryserge10 Business - 10/06/2019 TripAdvisor review

As gold member , I was upgraded to superior room with beautiful view. Every went smooth. Room was well designed with good spaces, good showers and panoramic view across Cergy town and mountains I recommend this

Dear henryserge10, We want to thank your for your comment on tripadvisor. We are glad to see that you enjoyed your experience with us. We are also delighted to see that you appreciated the room we settled you in, as well as all hotel facilities. As one of our high key priorities is the quality of services provided, we are proud to see that we have managed to meet your expectations. We want to thank you again for your feedback, and for recommending us. Moreover we hope to have the chance to welcome you again soon. Sincerely, Maouia

Great stay

TripAdvisor rating 5.0/5

anonymousP3217CH Business - 28/04/2018 TripAdvisor review

Good and very clean hotel. Very friendly staff and excellent breakfast. Only issue was that the hairdryer did not work with the plug in the bathroom. Breakfast buffet with very good coffee, tea and choice of bread and croissants!

Dear Sir, I am thrilled that you enjoyed your stay with us and that the staff met your expectations ! Thank you so much for your lovely feedback. We would love to have you back to stay so don't hesitate to contact us in the future! Kind regards, Bérangère HABLA Manager

Internet connexion nightmare

TripAdvisor rating 3.0/5

Youtchou Business - 24/09/2017 TripAdvisor review

I stay in this hotel just for one night and was unable to have full access on my PC due to internet connexion nightmare. having spoken to the staff at the front desk in vain, they were very arrogant in dealing with my request and eventually I decided to give up. One of my 1st pre-requisition to stay at an hotel is internet connection, due to the nature of my business trip in France. This was the very 1st bad experience of is kind for 4 years. I'll never stay at this hotel again.

Pontoise

TripAdvisor rating 5.0/5

AndrewD757AO Business - 13/04/2016 TripAdvisor review

My best stay at this hotel since I have been going for the last 10 years. Real Serious improvements with staff, service and update of rooms. Nice Location , just near the town centre and easy access to the Motorways. Very Good Please keep up the good service.

Dear guest, We would like to thank you for your kind comments regarding your stay at our hotel. It is a real pleasure to read such positive feedback as our customer satisfaction is our priority. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

An inexpensive way to visit Paris

TripAdvisor rating 4.0/5

simonbjofsurrey Couples - 24/09/2013 TripAdvisor review

This is the second time that we have used Cergy as a base to visit Paris as it is on the direct RER line A, which takes you straight to the Arc de Triomphe and other places, frequently, cheaply and without much hassle. Turning to the hotel, this seems a new build and has the latest concepts of Mercure rooms. There is no restaurant, but a breakfast room, but this is not too much of a problem as Port Cergy is only a little way away, where there is a selection of restaurants , cafe and pubs. In addition, outside the door of the hotel is a buffet style Asian restaurant, which is very reasonable and a good choice. There are underground parking facilities and and the whole ambiance is pleasant in a quiet part of the new town. We would certainly use this hotel again ,in the event that we were visiting Paris, particularly the northern sector and Versailles ,in the south west, which are both easy to reach.On e small word about the breakfast room, it is a brilliant white colour, which makes it a bit clinical in the early morning. One extra bravo, they serve breakfast until 10.30, very good if you have had a late night!!

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