Sofitel Grand Sopot 5 stars
Customer review rating (ALL Rating) 4.7/5 756 reviews
Sofitel Grand Sopot
Powstancow Warszawy St 12/14, Pomorskie
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Executive Chef Tomasz Koprowski invites to our new restaurant Grand Blue where he serves a delightful dishes based on fresh fishes, seafood and local, seasonal products.
Sofitel's 127 Poland accommodations offer views of either the bay or park. These Sopot accommodations also feature LCD TV, free high-speed and WiFi internet access, coffee- and tea-making facilities, a minibar, and the luxurious "MyBed."
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Customer review rating 5.0/5
Ineza S. Families - Confirmed reviews ALL
Beautiful facility, well maintained. Fantastic location. Nice buffet breakfast, great staff.
Dear Ms.S., We very much appreciate your comments regarding your stay at the Sofitel Grand Sopot. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Kaszubowska General Manager
TripAdvisor rating 5.0/5
Rough_1975 Couples - TripAdvisor review
Unique and classical hotel with great location and staff! We’ve spent there a perfect weekend and will definitely come back. Restaurant with discrete and professional service. High quality breakfast although coffee could better;) Highly recommend rooms with sea view and balcony...
Dear Guest, Thank you for sharing such kind review and the highest rating. We hope that you will visit us again very soon to enjoy charms of the hotel and Sopot once again. Kind regards, Adrian Kowalski Guest Relations & Concierge
TripAdvisor rating 3.0/5
hwisniewska2022 Families - TripAdvisor review
It was worse than 3-4 yrs ago. The gate was open from sea side entrance so anyone could walk in and destroy the quality of the hotel. People were walking in and taking photos next to fountain, shouting and yelling their names etc while I was having lunch or dinner outside. This is not right and ridiculous. They were NOT guest of the hotel ! Too many families with children in the hotel. Hotel lost prestige. Carpets on the corridors were damaged I almost had a fall. The menu was also not that great like few years ago. Generally there was NO value for the price. More people complained about open gate and that anyone could walk into hotel premises etc. I paid to have peaceful holidays not to be disturb by people from outside the hotel taking photos etc. You have to bring prestige to this hotel pls as it was years ago. Thank You. Best wishes.
TripAdvisor rating 5.0/5
AndrzejDuda Families - TripAdvisor review
Excellent hotel with history, great breakfast, super friendly staff. Location is the best in Sopot. Really pet friendly hotel. Superior room with a sea view could be a little bit spacious but it is fine when a weather is OK. I highly recommend Sofitel Grand Sopot.
Szanowny Panie, Dziękujemy za podzielenie się przemiłymi słowami oraz najwyższą ocenę dla pobytu w naszym hotelu. Jest nam bardzo miło, ze mogliśmy zapewnić Panu tak wiele pozytywnych emocji. Z całego serca zapraszamy ponownie! Z wyrazami szacunku, Adrian Kowalski Guest Relations & Concierge
Not the standards expected of a five-star hotel
Customer review rating 2.5/5
Matthias Couples - Confirmed reviews ALL
Overall an average experience. We had planned to spend more time at the hotel during our five-nights stay but then decided against it because it simply was not up to the standards we expected. Plus: the hotel has a great location, just by the beach. The private beach area is well-attended and clean. We liked the historic ambience, even though the hotel doesn't draw on it. Staff was generally friendly if somewhat disinterested. The spa area is small and ok if there are not too many people. Some of it appeared to have been renovated recently. Negative: the hotel feels dated, with tired furnishings, worn carpets and a somewhat gloomy atmosphere. Our room (310) was a corner room with an excellent view of the sea. However, the furniture looked as if it came from a mid-range hotel designed in the 1990s and was arranged in a non-sensical way that spoiled the room's location. For instance, the bed was in a dark corner, facing the wall with some cheap IKEA-esque art, rather than facing the window -- it would have been perfect to wake up with a view of the beach. At the end of the bed, and blocking the other window, was a sideboard with a big TV that had to be navigated when getting around the bed. Again, the furniture was worn and chipped in places - this may have been ok for a five-star hotel 20 years ago, when the furniture was new, but not now. The bathroom was big but again designed not with the guest in mind. There was no shower but a bathtub with a glass division that was too narrow -- when showering, the bathroom would often flood. The design (a garish yellow black tile arrangement) was dated. There were also moldy spots. Generally, the room did not feel clean - when we arrived, it was clear that it had not been cleaned properly -- there were cup rings and grime on the nightstands and the desk. When I complained to reception, I did not receive an apology. The cleaner who were sent up to fix the issue, were obviously not happy that we had complained and did only a quick clean-up. Generally, there was no interest in us as customers. Reception staff was generally friendly but did not seem interested. When we checked out, I was asked whether we like it our stay. When I said that it was ok, I did not receive any further question. We used the in-house breakfast only once -- at 20 Euros/person it was overpriced. The coffee was really good but the buffet only middling. The a la carte eggs we ordered were not great. Overall: While we loved the location, the hotel was only average and certainly not up to the standards we have come to expect from other five-star hotels. We would not return unless there has been some major renovation. This should also include fixing the cluttered reception area and the design of the bar. The hotel has great potential that is simply not realized. Compare with other hotels from the same period that have been fixed up and truly are a Grand Hotel. Finally, the whole back of the hotel is practically a parking lot -- so not quite the parkview that is promised when you have booked a room on that side..
Dear Matthias, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Adrian Kowalski Guest Relations & Concierge
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