Wszystko super. Bardzo miła obsługa Polecam

dobre warunki,czyste pokoje,smaczne jedzenie Miła obsługa

Bardzo ładne przestronne i czyste pokoje. Obsługa pomocna. Basen trochę za mały. Brak sauny. Jedzenie ok. Lokalizacja hotelu dobra, komunikacja miejska do centrum i starego miasta dobra.

Jak zawsze wszystko super. Szczególne słowa uznania dla całej obsługi restauracji, w której śniadanie jest zawsze wyjątkowe, pięknie podane, świeżutkie, smaczne, a Panie obsługujące gości są bardzo miłe i pomocne. Świeży sok i coś na ciepło zawsze u Was smakują, szczególnie niezapomniane są omlety...

Bardzo profesjonalny Zespół służący pomocą, zawsze z uśmiechem i miłym słowem

Bardzo miły i pomocny personel recepcji, restauracji i Pan pokojowych, pokoje czyste, śniadania standardowe, jedyny minus to chłodna wodą w basenie basen prócz brodzika dość gleboki może to być niespodzianką dla wielu nie umiejących pływać

... opieka nad stałym klientem. Doskonałe podejście do gościa i respektowanie specjalnych próśb w tym do darmowego podwyższenia standardu pokoju. Jesteśmy rodzinnie bardzo, ale to bardzo jak zawsze zadowoleni z całej obsługi od A do Z. Wielkie brawa dla całego zespołu! Generalnie mimo, iż w Krakowie Accorowska konkurencja jest duża i powstało wiele nowych hoteli nikt nie przebił tej indywidualnej gościnności jaką Państwo reprezentujecie. Wielkie brawa! Nie było minuty w trakcie całego pobytu aby czuć się nie komfortowo. Uznania i do zobaczenia :-)

So, I spend about 100 nights in hotels every year and my choices are always 4 to 5 stars, being Novotel one of them for sure. I was attracted to this hotel by the excellent price in high season XMas in Krakow and excellent reviews from lots of customers. Swimming pool was also a magnet to my daughter. PROS. Excellent staff, both in reception and at the restaurant for breakfast. Nice Swimming pool. Little bit cold for my taste, 28C Water. For my daughter was OK. Good quality on breakfast. Layout of the room, TV, reception decoration, was very nice. As I said, unbeatable Price. Location is little bit far from the city with fewer facilities around. This didn't bother us as we took Uber to go anywhere in Krakow being the cost always no more than 20Zl. (around 4,5€). CONS We choose 2 double beds. This meant a dreambed for my daughter (140cm) and a tiny bed for us (140cm) We are used to sleep more spacious. Besides, mattress was kind of tired, not the best Quality. Option for a bigger bed and a sofa bed was never available. Soundproof. Poor. Hotel was "sadly" full of families. I am a businessman travelling midweek and perhaps I am not used to it, or maybe Novotel Krakow City West facilities are not used to it, but you could hear kids running and running through the corridors until late midnigt. Kids jumping and playing in upper floors, people just laughing loud also around midnight. We were in EXECUTIVE ROOM 225. Not what I expected from am Extra Money Room. Breakfast room was not prepared for a full hotel. 2 out of 4 coffee machines working. 3 days without Quality juices. (just a crumpy motel-style juice machine). All in one, the experience was below expectations of a NOVOTEL stay. Maybe Staying in this hotel outside HolidayTime would change my mind. Maybe I was wrong, and choosing a hotel with Swimingpool was a magnet for uncomfortable sleep.

A chaotic experience. Staying in two other Novotel earlier same week, this was a stressful experience. Car park full, a lot of people queuing infront of the elevator at all times and not respecting their line in the queue. Breakfast was like being on a full cruise ship, not according to covid rules! We came and just left without eating, long queues to get food. Had dinner in the restaurant, ok but nothing special.

We had great 4 days at the Hotel, enjoying many of the facilities. Staff were very friendly and the food was excellent. Easy to get to city centre by buses every few minutes; or 15 minute walk to nearest tram. Gym and swimming pool great asset.

I used to be quite a frequent guest before pandemia started and was very happy to come back. I found the hotel working perfectly in these difficult time -all was perfect, from room to room service (meals were very good)

We were staying here more times, overall was fine. For sure I can value very positively the person. They are very helpful and kibd mostly in restaurant in the morning and evening. We as well like the swimming pool.

Our airline put us here because of some flying problems . And the communication at the hotel was amazing , it was very clear we got a room at the 11th Floor, a dinner buffet was waiting . The room was great very clean and a lot of space . Breakfast was super !

Great place to stay, great people serving and helping with all the needs Food outstanding, room clean and the one I always stay in for many years provides all the needs, I always use car and always no problems with parking it

New renovated hotel in Krakow, rooms state of the art - perfect situated for business. Competent and very friendly staff at reception and restaurant. Quality of food and selection of drinks really good.