Novotel Krakow City West Hotel 4 stars

Customer review rating 4.6/5 7,263 reviews

ALLSAFE approved hotel

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How it works?
Novotel Krakow City West
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+ 26 Services

Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • swimming pool and fitness centre

  • Free High-speed wireless Internet

  • EV charging station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150 cracow

Tel: +48126226400

Fax: (+48)12/6226405

Check-in from 16h00

Check out up to 12h00

  • PRZYBYSZEWSKIEGO :  114,139,173,208, Przybyszewskiego

  • By plane

    KRAKOW-AIRPORT At 13km / 8.08 miles

  • By train

    KRAKOW GLOWNY At 5km / 3.11 miles

GPS :50.070207, 19.89738

Hotel services


Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
  • 7 Meeting rooms
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 305 rooms
    • 4 rooms for people with reduced mobility
    • 117 family rooms
    • 20 connecting rooms
    • 305 non-smoking rooms
    • 11 floors
  • Languages spoken at the hotel
    • Russian
    • Polish
    • German
    • French
    • English
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Casino
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
Access to property
  • MINIBUS PLN65/DAY Additional charge
    • On site
    • Private
  • COACH PLN85/DAY Additional charge
    • On site
    • Private
  • OUTDOOR CARPARK PLN45/DAY Additional charge
    • On site
    • Private
  • Car park
    • On site
  • Pool ( registration required )
    • Covered
    • On site
  • Fitness Centre
    • On site
  • outdoor gym
    • On site
  • Services for children
    • Video game area
    • Outdoor playground for children
    • Play area

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 268

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Krakow City West

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

7,263 reviews

TripAdvisor Rating 4.5/5

1,642 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice and clean

Customer review rating 4.5/5

Moshe B. Couples - 10/10/2021 Confirmed reviews ALL

Very good

good stay

Customer review rating 4.5/5

Anthony Business - 20/09/2021 Confirmed reviews ALL

well managed and clean

My usual Hotele

Customer review rating 4.5/5

Danillo Business - 20/09/2021 Confirmed reviews ALL

I like this hotel non in the city center that is easier for business connections

Helpful staff

Customer review rating 5.0/5

David Business - 11/09/2021 Confirmed reviews ALL

I arrived at Novatel and was able to reorganise everything with the help of the staff. The breakfast was excellent and I am very grateful for the staff printing my documents at the reception. Thank you!

Lovely stay!

Customer review rating 5.0/5

Paulina Families - 01/09/2021 Confirmed reviews ALL

It was a pkeasure to stay in Novotel Krakow City West! Reception guy was very nice and helpful! Perfect breakfast


Customer review rating 5.0/5

Anonymous Couples - 27/08/2021 Confirmed reviews ALL

excellent and joy at every step

Dear Marcin, Thank you very much for such positive feedback. It is always a pleasure for us to see you in Kraków and enjoy it together with you. We are proud that every time we give you the best experience. See you next time ! Best regards Team from Novotel

Very good stay

Customer review rating 5.0/5

Michau Couples - 23/08/2021 Confirmed reviews ALL

Perfect! Thank a lot for that!

Customer review rating 4.5/5

Andriu Families - 22/08/2021 Confirmed reviews ALL



Customer review rating 5.0/5

Paweł Families - 21/08/2021 Confirmed reviews ALL


Best Vacation Ever!

Customer review rating 5.0/5

Abraham A. Solo - 20/08/2021 Confirmed reviews ALL

Excellent service. Great people in every part of the hotel. Good amenities. Good food. Good atmosphere. Clean. Quiet... in one word, EXCELLENT.


TripAdvisor rating 3.0/5

TravelPropella Family - 15/08/2021 TripAdvisor review

A chaotic experience. Staying in two other Novotel earlier same week, this was a stressful experience. Car park full, a lot of people queuing infront of the elevator at all times and not respecting their line in the queue. Breakfast was like being on a full cruise ship, not according to covid rules! We came and just left without eating, long queues to get food. Had dinner in the restaurant, ok but nothing special.

Customer review rating 4.0/5

Elina Families - 10/08/2021 Confirmed reviews ALL

Good location, available parking, nice clean rooms, good breakfast

Novotel Krakow City West

TripAdvisor rating 5.0/5

stevereadcon 03/08/2021 TripAdvisor review

We had great 4 days at the Hotel, enjoying many of the facilities. Staff were very friendly and the food was excellent. Easy to get to city centre by buses every few minutes; or 15 minute walk to nearest tram. Gym and swimming pool great asset.

love to come back to Novotel Krakow City West

TripAdvisor rating 5.0/5

Piotr U Business - 26/02/2021 TripAdvisor review

I used to be quite a frequent guest before pandemia started and was very happy to come back. I found the hotel working perfectly in these difficult time -all was perfect, from room to room service (meals were very good)

Dear Piotr, Thank you very much for taking the time to complete our survey. I am glad that we met your expectations. It is a great pleasure to know that our efforts to ensure a comfortable and safe stay for each guest are appreciated. We look forward to your next visit! Best regards, Marta Łopalewska Front Office Manager

Krakow stay

TripAdvisor rating 4.0/5

evaBlava Business - 14/11/2020 TripAdvisor review

We were staying here more times, overall was fine. For sure I can value very positively the person. They are very helpful and kibd mostly in restaurant in the morning and evening. We as well like the swimming pool.

Very good !

TripAdvisor rating 5.0/5

marc B Business - 21/01/2020 TripAdvisor review

Our airline put us here because of some flying problems . And the communication at the hotel was amazing , it was very clear we got a room at the 11th Floor, a dinner buffet was waiting . The room was great very clean and a lot of space . Breakfast was super !

Dear Marc, Thank you for your opinion. We are glad, that you enjoyed your stay at our hotel. Hope, you'll come back soon in another occasion :) Regards, Monika Urban Guest Experience Specialist

Great place

TripAdvisor rating 5.0/5

U8413XRjohnk Business - 26/12/2019 TripAdvisor review

Great place to stay, great people serving and helping with all the needs Food outstanding, room clean and the one I always stay in for many years provides all the needs, I always use car and always no problems with parking it

Dear guest, Thank you very much for so nice words regarding our staff and hotel. It;s a big please for us to read this kind of reviews. Feel welcome next time you visit Kraków! Best regards, Monika Urban Guest Experience Specialist

Excellent Hotel in Krakow

TripAdvisor rating 5.0/5

meudon2002 Business - 27/10/2019 TripAdvisor review

New renovated hotel in Krakow, rooms state of the art - perfect situated for business. Competent and very friendly staff at reception and restaurant. Quality of food and selection of drinks really good.

Dear Guest, Thank you very much for so kind opinion. We are very happy, that you enjoyed your stay! Feel welcome next time you visit Kraków! Regards, Monika Urban Guest Experience Specialist

Great! Great staff, great place

TripAdvisor rating 5.0/5

Navigate63515102297 Family - 23/10/2019 TripAdvisor review

Great team, special thanks to the kind lady at the restaurant, she was taking good care of my kid. Swimming pool is good, room and bed very confortable: many thanks to all the team, we will come back.

Dear Guest, GREAT thank to you! We are so happy to read this kind of opinions of our guest, that they enjoyed their stay! Hope you'll come back soon- Feel Welcome! Regards, Monika Urban Guest Experience Specialist

Highly recommend

TripAdvisor rating 4.0/5

Suzanna99 Solo travel - 02/09/2019 TripAdvisor review

I stayed in one of the newly done up rooms and it was very, very nice and also very big, perfect! After a long stretch of budget accommodation I was in heaven and did not want to leave. I found it easy to catch the bus once you work out where to catch it from. (near the novotel in the city) 114 and 139 are two of many. The bus stops right in front. The pool was small and indoors. The breakfast was good but could be improved by freshness and by adding some polish food. The staff was very helpful and respected the loyalty program with a smile, thank you.

Dear Suzanna, Thank you for your kind opinion regarding your stay with us! We are very happy, to hear that you enjoyed. At Novotel Kraków Cisty West we try to serve huge variety of food so all guest can choose what they like the most. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. Best Regards, Monika Urban Guest Experience Specialist

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