Hotel Mercure Zakopane Kasprowy 3 estrelas

Classificação clientes Avis 4.5/5 798 comentários

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Localização do hotel

Hotel Mercure Zakopane Kasprowy

Szymaszkowa str
34 500 zakopane
poland

Tel: +48182024000

Fax: (+48)18/2024024

Check-in a partir das 16h00

Check out até as 12h00

  • ZAKOPANE - KOSCIELISKO :  HOTEL

  • De avião

    KATOWICE PYRZOWICE A 160 km / 99,43 milhas

  • De avião

    KRAKOW BALICE A 105 km / 65,25 milhas - Transporte pagamento

  • De helicóptero

    KRAKOW BALICE A 105 km / 65,25 milhas

  • De helicóptero

    NOWY TARG A 25 km / 15,54 milhas

  • De carro

    A4 A 100 km / 62,14 milhas

  • De carro

    E50 A 100 km / 62,14 milhas

  • De trem

    NOWY TARG A 25 km / 15,54 milhas

  • De trem

    ZAKOPANE A 4 km / 2,49 milhas

GPS:49.295553, 19.931204

Serviços de hotéis

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Serviço de buffet
  • 3 Restaurantes
  • Um Bar
  • Café da manhã
    • Buffet
  • Serviço de quartos
    • Lanches frios
    • Pratos quentes
Reuniões/Eventos
  • 13 Salas de reunião
  • Centro de negócios
    • Centro comercial com equipe de apoio
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Serviços e equipamentos de hotel
  • Informações do hotel
    • 288 quartos
    • 4 quartos para pessoas com mobilidade reduzida
    • Sem quarto para famílias
    • 33 quartos contíguos
    • 288 quartos para não fumadores
    • 7 pisos
  • Idiomas falados no hotel
  • Serviços de lavanderia/manobrista
    • Lavagem a seco / Ferro de passar
  • Wi-Fi
    • Linha de transmissão de alta velocidade Custo adicional
    • WIFI nas áreas comuns
    • WIFI no hotel
    • Internet de alta velocidade
  • Instalações para pessoas com mobilidade reduzida
  • Propriedade 100% para não fumantes
  • Porter
    • Porter
  • Equipamentos de mesa disponíveis
    • Máquina de engraxar sapatos
  • Ferro
    • Ferro de passar na recepção
  • Cofre na recepção
    • Cofre na recepção
Acesso à acomodação
  • Traslado
    • KRK Custo adicional
    • KRAKOW BALICE Custo adicional
  • Un-guarded Custo adicional
    • No local
  • Underground garage Custo adicional
    • No local
Bem-estar
  • Aqua Zone in Wellness & Spa
    • Coberto
    • No local
  • Aqua Zone in Wellness & Spa
    • Coberto
    • No local
  • Aqua Zone in Wellness & Spa
    • Coberto
    • No local
  • Aqua Zone in Wellness & Spa
    • Coberto
    • No local
  • Aqua Zone in Wellness & Spa
    • Coberto
    • No local
  • Aqua Zone in Wellness & Spa
    • Coberto
    • No local
  • Geothermal outdoor swimming pool Custo adicional
    • Exterior
    • Próximo
  • Gym
    • No local
    • Jacuzzi/banho com hidromassagem
    • SPA termal
    • Massagem
    • Sala e sauna
    • Banho turco
  • Gym
    • No local
    • Jacuzzi/banho com hidromassagem
    • SPA termal
    • Massagem
    • Sala e sauna
    • Banho turco
  • Gym
    • No local
    • Jacuzzi/banho com hidromassagem
    • SPA termal
    • Massagem
    • Sala e sauna
    • Banho turco
  • Gym
    • No local
    • Jacuzzi/banho com hidromassagem
    • SPA termal
    • Massagem
    • Sala e sauna
    • Banho turco
  • Gym
    • No local
    • Jacuzzi/banho com hidromassagem
    • SPA termal
    • Massagem
    • Sala e sauna
    • Banho turco

Nossas acomodações

Escolha entre uma variedade de opções: nossos quartos Standard com vista para as Tatras ou a Gubalowka, ou quartos Superior, quartos Deluxe renovados e Apartamentos com vista para as montanhas. Os quartos com vista para as Tatras também possuem varanda.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 18

  • Tamanho máximo: 708

  • Capacidade máxima: 600 pessoas

  • Capacidade máxima para banquete: 550 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Hotel Mercure Zakopane Kasprowy

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.5/5

798 comentários

Classificação no TripAdvisor 4.0/5

1.643 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Satisfied

Classificação TripAdvisor 5.0/5

amakowka 30/08/2021 Avaliação certificada TripAdvisor

This was our first experience with this hotel. The service, conditions as well as the overall atmosphere was very good. It was my family trip so I recommend to all who want to relax outside the hustle and bustle of this hotel.

Dear Guest, Thank you for your time to share the experiences of staying in our hotel with us. It is always a pleasure to receive positive feedback. We are delighted that you enjoyed your stay and hope we will have the pleasure of welcoming you again. Yours sincerely Sebastian Nocuń General Manager

Satisfaction

Classificação TripAdvisor 5.0/5

leszekmoscicki1949 06/08/2021 Avaliação certificada TripAdvisor

The hotel management cares about the satisfaction of their regular customers by offering many additional amenities. We experience it with great pleasure every time we visit Mercure Kasprowy. Visible professionalism.

Dear Sir, Thank you for your positive review. We are most grateful of you taking the time to share your experience of Mercure Kasprowy Hotel. It was a pleasure to have you staying with us and we are delighted to read that you enjoyed your stay. Hope you will soon visit us again. Yours sincerely Sebastian Nocuń General Manager

Excellent hotel with Excellent services

Classificação TripAdvisor 5.0/5

Gabor L 03/07/2020 Avaliação certificada TripAdvisor

Excellent hotel with Excellent services, big choice of breakfast, with tasty foods in the restaurant, nice panoramic views around the hotel. Spa was nice and clean with new equipment. Recommend for everyone, you will enjoy it.

Dear Guest, ,Thank you for your time to share the experiences of staying in our hotel with us. We are delighted that you enjoyed your stay, our services, food and Wellness & Spa area. Hope we will have the pleasure of welcoming you in Mercure Kasprowy Zakopane again. Yours sincerely, Sebastian Nocuń General Manager

professional service and overall quality

Classificação TripAdvisor 5.0/5

leszek155 17/06/2020 Avaliação certificada TripAdvisor

hotel well prepared to receive guests in a pandemic era. Unfortunately, the majority of hotel guests disregarded maintaining distance and wearing masks . That was problem not only in the hotel but outside too

Dear Sir, Thank you for you review. We are most grateful of you taking the time to share your experience of Mercure Kasprowy Hotel. It was a pleasure to have you staying with us and we are delighted that you enjoyed your stay. Hope you will visit us again. Yours sincerely Sebastian Nocuń General Manager

Comfortable family stay near ski resorts zakopane

Classificação TripAdvisor 5.0/5

aha1976 17/02/2020 Avaliação certificada TripAdvisor

Fast checkin and strategically located beside ski resorts and professional services given by the staff and I recommend this resort with new and beautiful rooms facing tatras with baby cot, nice grill restaurant and good breakfast the best part is also having water slide at the swimming pool, scheduled shuttle bus to town and with heater in the room

Dear Gest, We very much appreciate your comments regarding your stay at the Mercure Zakopane Kasprowy. It is always a pleasure to receive positive feedback. We are delighted that you enjoyed your stay. Hope we will have the pleasure of welcoming you again. Yours sincerely, Sebastian Nocuń General Manager

Facilities not too bad - poor experience with noise

Classificação TripAdvisor 3.0/5

TheSalty Family - 07/08/2019 Avaliação certificada TripAdvisor

Arrived, checked in no problem. Room was comfortable and as per the photos. No air conditioning. First 2 nights stay was perfectly acceptable. 3rd and last day was a Saturday and during the afternoon several all male parties arrived and began hammering out loud music, shouting and smoking. Now this would not have been as much of a problem if there was air conditioning as I could have closed the windows - but there wasn't and couldn't have the windows open due to cigarette smoke billowing from the rooms on the floor below and room got extremely hot. Not great when you have been out since the early hours of the morning hiking. Noise went on until 8:30pm and started again at 5:30am. Excessive partying from 5:30am till 10am on Sunday morning. Hotel did nothing to control their guests and create an inclusive family environment for all of their guests. Complained, in writing - didn't even get a response. So I would recommend this hotel if your are a massive group of men who want to drink lots of beer and do whatever you like but I certainly wouldn't take my family again unless something changed. Last point - hotel automatically charges your credit card in your home currency and this adds just over 5% to your bill. Had to get a refund and pay in local currency. Need to make sure that if you have a zero currency fee card you insist on paying in local currency.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Zakopane Kasprowy. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Sebastian Nocuń General Director

OK but can be better

Classificação TripAdvisor 3.0/5

AniMic Couples - 29/05/2018 Avaliação certificada TripAdvisor

Overall ok stay. I had standard room and it's comfortable but not really nice - it's just old and has no atmosphere - that would be good but 20 years ago - now even simple private rooms are more cosy. Maybe the other rooms are better (at least they look better in hotel folder). There is plenty of space to park a car but it is paid (in my opinion should be free for hotel guests). Restaurant is nice a with good food, lobby and reception area also with beatiful decor. Staff ok, doing their job but without going behind towards more positive attitude. I may give this hotel a try again but with booking better room (or being upgraded when my status is changed).

Dear Guest, thank you for choosing hotel Mercure Kasprowy Zakopane for your stay and for sharing your experience. We are very pleased that you appreciate our cusine as well as lobby and reception design. We are gradually renovating the whole hotel. In addition to lobby and bar, our apartments and Delux rooms are already done. Hope we will have the pleasure of welcoming you in Mercure Kasprowy Zakopane again. Yours sincerely, Sebastian Nocuń, General Manager

Christmas Holiday

Classificação TripAdvisor 5.0/5

Mariusz S Family - 02/01/2018 Avaliação certificada TripAdvisor

Very nice location of the hotel, with the view of tatra mountains and just next to ski line on Szymoszkowa. Hotel is nicely equipped, renovated in the folcroric design, giving the mountain (góralską) atmosphere. The variety of food on bufet breakfast should satisfy various preferencess, both for main dishes, as well as fruit and vegetables. Restaurant serves delishious disches, but with small choice of fresh prepared on show cooking place.

Dear Mr. Mariusz S, Thank you for your lovely review about your recent stay with us on TripAdvisor Community. I am truly grateful for your review and noticing the hotel values, convenient location, rich breakfast buffet with the wide selection of well as fruit and vegetables. I will not fail and share your comments with the team, as this will certainly motivate them to keep up the good work. The hotel is trying to keep up with the times, be modern, but also keep highland folk arrangements. In the near future we will be renovating subsequent parts of the hotel. Again, thank you for being our Guest and sharing your feedback wih us, please rest assure that we just can not wait to welcome you again in the newly renovated interiors of Mercure Kasprowy in Zakopane. Yours sincerely, Sebastian Nocuń Dyrektor Generalny

nice stay

Classificação TripAdvisor 4.0/5

Clemsoniasta Family - 25/09/2017 Avaliação certificada TripAdvisor

Nice stay, spacious apartment, although the summers are already long past. Retro decor compensates window view, the helpful staff, amazing location of the hotel, excellent breakfasts and room rate promotion. I will definitely stay here again during my next stay in Zakopane, although I will rather choose one of the renovated rooms.

Dear Guest, Thank you for choosing and trusting us. It is highly relevant and equally important for us to know every step of your experience at Mercure Kasprowy. Needless to say I was delighted to read your survey following your recent stay with us. I am mostly pleased that you valued our location staff and services. It is targeted to satisfy all tastes indeed. I feel happy, therefore, that it’s been achieved. For us it’s an enormous compliment, and it makes us proud and encourages to improve in a better service every day. Yours sincerely, Sebastian Nocuń General Manager

Disapointment

Classificação TripAdvisor 2.0/5

Nachman I Family - 21/09/2017 Avaliação certificada TripAdvisor

We arrived on sunday to the impression that we got the two worst rooms in the hotel. Extremely far from each other and obviously unwelcoming/. One of them was near a machine room. and its sound did not stop during the night.

Dear Guest, Thank you for choosing Mercure Kasprowy a for your recent stay in Zakopane and taking the time to share your experience with us. I would like to apologize for all inconvenience you felt and for disappointing you. Please accept my sincerest apologies for some inconveniences that you have experienced during your stay. I am very concerned with the situation. Thank you once again for your valuable feedback and matters which we will take into consideration. We hope that despite this recent experience you will decide to give our hotel another chance and stay in one of our already renovated rooms, as I am sure that they will meet or even exceed your expectations. We strongly believe that next visit will bring only a positive moments and will turn this previous bad experience in a good one. Yours sincerely, Sebastian Nocuń General Manager

Very nice trip

Classificação TripAdvisor 5.0/5

496mariang Solo travel - 05/06/2017 Avaliação certificada TripAdvisor

A great welcome and a fruit package waiting for me in the room. The staff were very helpful. I was very helpful in late checkout. The minibus is right next to the cable car to Kasprowy wierch. Breakfast was a great choice of meals. A heated indoor pool and a dry sauna are included in the room rate. Beautiful.

Dear Guest, I can’t tell you how delighted I am to read about your recent experience of Mercure Kasprowy Hotel. It was a huge pleasure for us to have you staying. Thank you for taking the time to review the hotel on TripAdvisor, this is of a great value to us and it is appreciated. I hope to have the pleasure of welcoming you back to the hotel in the near future and thank you for choosing to stay at Mercure Kasprowy Hotel. Warm regards, Sebastian Nocuń General Manager

Terrible customer service

Classificação TripAdvisor 3.0/5

johnlee206 Friends getaway - 25/01/2017 Avaliação certificada TripAdvisor

I had problems in my room which I complained about every day but nothing was done. I sustained an injury because of my leaky shower making the floor wet & slippery. Reception staff just shrugged their shoulders and made empty promises. I have written an email of complaint but just received the standard reply! None of our rooms saw a cleaner for the duration of our trip (5 days)!

Dear Guest, thank you for your feedback. I am truly sorry to hear about this situation. I assure you that we will check it and do our best to improve room and customer service. High standard of service is our priority. Again sorry for the inconvenience caused and I do hope to welcoming you back in the near future. Sincerely, Sebastian Nocuń General Manager

A business stay

Classificação TripAdvisor 4.0/5

Wojciech W Business - 14/01/2017 Avaliação certificada TripAdvisor

Great location, and after the renovation the hotel look amazing inside, as always got an upgrade to apartament as a platinium member, thank you very much and see you soon. Only one thing - why the rooms are not cleaned every day?

Dear Wojciech, thank you for your comments regarding your stay at the Mercure Kasprowy Hotel. It is always a pleasure to receive a positive feedback! We hope you will visit us again. Sincerely, Sebastian Nocuń General Manager

Deflated

Classificação TripAdvisor 2.0/5

Chris B Family - 13/12/2016 Avaliação certificada TripAdvisor

We booked a 3 night break through the Accor Le Club loyalty membership site for my wife's birthday and to soak up the typical pre Christmas atmosphere. what a bad mistake this was. the hotel rooms are terrible and in dire need of refurbishment. the wallpaper was grubby and the room felt dirty. there was building work taking place of which we were not pre warned of. On day of arrival we (4 adults) stood at reception with luggage and were totally ignored by staff on the desk who were talking amongst themselves and totally oblivious to us being there to check in. finally i was greeted with a stern YES. wow what a welcome. the reception area and public spaces were taken over by all of this on day 2 as the conference started and desks were placed in the main public area for people to register, along with large advertising boards. we ate breakfast the first morning which was ok but on day 2 we were told this would be held downstairs and to our horror we were sat with all the conference delegates in one large room. it was a scrum to get anywhere near the food and one can only compare it to a feeding frenzy at the zoo. ot was obvious the conference was priority as this was big money and other guests were forgotten about. the staff on reception had no idea of how to speak to guests. each time i approached the desk it was a case of YES. no good morning or can i help you sir. I speak a little Polish but they all spoke perfect English and understood. i would have liked to have been given the oppurtuinty to share my views on check out but i was not once asked if everything was alright or if we enjoyed our stay. instead i decided it would have been a waste and would rather do my own review so others can make their own decisions. the hotel could be a great place and i called in to it over 15 years ago for a meal and drink and thought one day i would like to stay, hence the reason for choosing. it is a taxi ride to the centre but with 4 of us it worked out at £1 each or 20 Zloty. with refurbished rooms and staff training it could be a lovely place but for now there are numerous other hotels in town cheaper and better, and I for one will not consider staying here again any time soon.

Dear Guest, Thank you for your opinion. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Kasprowy Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Nocuń General Manager

Good Location, hotel services not as expected

Classificação TripAdvisor 3.0/5

G4591MBsamuelm Couples - 14/01/2016 Avaliação certificada TripAdvisor

I stayed, for an early ski holiday. I found the hotel to be in a good location with real door to door skiing. The rooms were of a good mercure standard. The negatives about the stay. Found the service really inconsistent. Check in was as expected for a platinum accor member but the room service, bar, and reception disappointed after check in. For instance, asked about the room service menu to the reception as no menu in room. I was told I need to talk to the bar. The bar did have a menu but was very limited. Was given a complementary bottle of wine, but no cork screw. enquired at bar if I could have a cork screw and was told to bring the bottle down to be opened. Small things, but not what I expected. Probably the most shocking things of the stay, was I asked for a double shot coffee. the standard coffee price was on the high side for Poland but I was ok. But because I asked for a double shot, in this hotel it means I double the price. 22 zlty for a double shot flat white is getting on the high end even for London hotels. Would of made more use of the facilities if I hadn't been scared off by the coffee episode. The rooms lacked in room mini bar, and hair dryer was rather in effective. But in general were well fitted out, and comfortable. Although bed did have some sort of weird mattress protector and the heater made a ticking sound. Would I use this hotel again, Yes for the location to the ski field, view and balcony. room to improve yes especially in service.

Holiday

Classificação TripAdvisor 3.0/5

danflorea Family - 24/08/2015 Avaliação certificada TripAdvisor

This is our fourth time in this hotel but for this time we were very disappointed. Seems the standards goes down, making my mind to search for an other hotel next time. We all love Poland and specially Zakopane for it's wonderful landscapes, good foods, moderate prices and friendly people but the experience with this hotel was terrible for this time. At check-in, our request for connecting rooms was not met. Moreover we got rooms at different floors. People at the front desk need proper training. When talking to me they answer phone or talk to other guests which is not polite. The carpet in the room had dust, dirty and spots all over. The room was not properly cleaned in four days. The worst were the towels, looks grey and bad smelling. We asked to be replaced, received other but very poor too. I suppose during peak periods more staff should be request in the hotel.

We have had a good time for eight years.Staff on the front desk need more training.

Classificação TripAdvisor 4.0/5

delythllg Family - 25/02/2015 Avaliação certificada TripAdvisor

The hotel is very nice. It is warm and comfortable and convenient for the slopes. The skiing is for beginners and families. We have stayed in the hotel for 8 years and had a good time. The problem is the front desk staff. We had asked by email for a transfer by the hotel bus from the airport to the hotel which did not turn up. This is the second time that this has happened to us. The first time was not a problem as it was early in the day and we got the service bus which was very cheap. This year it was late at night. The explanation was that they had picked up a family with the same name as us and had left us stranded at the airport. The explanation was very confusing and was the third explanation we got for the same event. We were collected by another bus company who had space for us. We used that company for all our needs that week. Front desk staff are not approachable at all. They sigh and groan when you ask them for any information or services. We have now been able to avoid the staff as much as possible. All other staff in the hotel are most welcoming. The start of the holiday did have a negative effect on the first few days but we managed to enjoy the rest of the holiday. The front desk staff made us stand at the desk for 1/2 hour at the end of the stay while they sorted out our final payment, which was 16 zloty (£3).The efficiency of the front desk is our only complaint about a holiday we have enjoyed for 8 years in a row.

end of season comfort

Classificação TripAdvisor 4.0/5

lexus1234 Couples - 13/09/2013 Avaliação certificada TripAdvisor

despite the time chosen we found many shops open and a wonderful atmosphere in town.The shuttle bus was ideal. Our Hotel seemed to have all we needed and despite good trips out we ate in at night as the standard of food was so good and reasonably priced. Seating areas around the hotel made it relaxing to read,look at the views and you never felt in the way.The huge pool never seemed occupied so it was a perfect place to unwind after a good day out.

The best choice for family

Classificação TripAdvisor 5.0/5

Ian146 Family - 20/08/2013 Avaliação certificada TripAdvisor

The hotel with great location offered what was needed for longer weekend stay with family. It has all what is needed to rest w/o bothering your mind. Great food, all amenities such such as swiming pool (indoor) as well as nearby outdoor water park. Children can enjoy animation and day care with professional supervision as well as a evening cinema entertainment during vaction season. The only thig missing was the air comditionned room.

Wonderful experience

Classificação TripAdvisor 5.0/5

Mumbai2 Family - 18/07/2013 Avaliação certificada TripAdvisor

Enjoyed every moment at this hotel.wonderful breakfast in a breakfast room with stunning view of the mountains.rooms were comfortable and cosy .would recommend this hotel and looking forward to visiting it again. Only problem was that the pool area was noisy because of swimming lessons

Dear Sir, dear Madam, Thank you for taking time to write your concern about your stay. We did enjoy it, and I will communicate your comment to my staff and to the swimming pool staff, in order to prevent future occurence. At Mercure, we strive to continuously improve the quality of service, and your feedback is very important for us. We appreciate your sharing, and we do hope to welcome you very soon at Mercure Zakopane Kasprowy. Sincerely, Philippe Campagno General Manager

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