Hotel Mercure Zakopane Kasprowy

Hotel Mercure Zakopane Kasprowy 4 stars

Customer review rating (ALL Rating) 4.6/5 830 reviews

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Hotel extras

  • Rooms with mountain view

  • By the ski slope

  • 13 meeting rooms

  • Highlander Inn

  • Spa and Pool

ALLSAFE approved hotel

Hotel location

Hotel Mercure Zakopane Kasprowy

Szymaszkowa str

GPS:49.295553, 19.931204

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Choose from a range of options: our Standard Rooms with view of the Tatras or Gubalowka, or Superior Rooms, renovated Deluxe Rooms and Apartments with a view of the mountains. Rooms with a view of the Tatras also have a balcony.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  830 reviews

TripAdvisor Rating  4.0/5  1,651 reviews

Great view

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

It was a good stay, the staff are amazing- helpful and friendly. The only thing that bothered me was music in the outside area was too loud one day - the day when I needed to work from my room and it was disturbing. On one night someone was play loud music in their room - sounded like a party… but after calling the receptionist it stopped- very grateful to the staff for sorting it out. Overall a very pleasant stay.

Another Great Stay at Mercure Kasprowy

Customer review rating 5.0/5

Frank S. Friends - Confirmed reviews ALL

I have stayed at the Mercure Kasprowy five or more times over the past three years. I have enjoyed each visit, hence my continued loyalty to this valued holiday spot. The room is comfortable and well-appointed, the staff are welcoming and efficient, and the views of the Tatras are a treasured treat. The breakfast buffet offers a wide array of hot and cold choices, and the Grand Kasprowy restaurant has a varied menu of meals that are always well-prepared.

In my opinion the location of the hotel is the best in terms of proximity to Zakopane and the views is the best. This is one of the reasons, whenever I visit Zakopane, I always stay in this hotel.

Customer review rating 3.5/5

Yvonne Families - Confirmed reviews ALL

The customer service is very good. The food is very tasty and the welcome drink was a nice surprise. The spa and wellness facilities are very impressive. The interior renovations added so much to the hotel’s character, combining the mountain style and modern decor. However the maintenance of the room facilities may need to be reviewed. I stayed in the apartment consisting of a bedroom and the bedroom. The folding sofa was not comfortable to sleep in with the wooden planks sticking out. The towel hangers were falling out and needed to be secured. The shower head was difficult to use. These are minor things and it certainly didn’t spoil our stay there.

Standing in Water and no sleep

Customer review rating 1.0/5

Sylwia J. Families - Confirmed reviews ALL

We came to this hotel as part of a family event, and that portion was a good experience, but the hotel stay was horrible. We arrived with 2 small children, while the bed was made, it was missing pillows. Then we went to shower from traveling all day, and we ended up in a tub where the water would fill up to half. now the worst part, the Airconditioner is placed right over the bed, and it's impossible to adjust so all night it was blowing the air on the kid's bed. When I mentioned this to the front desk in the morning they said we can switch rooms but there would be a fee... WOW... ok.. great 2 know.. also we asked to add our Accord number to the reservation and we still don't see any points.. ClassicMember Number 308103 1 …M B I don't think this hotel will be in our future travel plans to Zakopane.

Perfect location, very cosy rooms. perfect animators! Children loved the children zone.

Customer review rating 4.5/5

Nataliia Families - Confirmed reviews ALL

Almost everything was good

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Other web-users rate our hotel

  • 279 reviews 8.2/10 Location
  • 456 reviews 7.6/10 Room
  • 323 reviews 8.5/10 Service
  • 6 reviews 7.7/10 WiFi
  • 173 reviews 8.8/10 Breakfast
  • 163 reviews 7.6/10 Vibe
  • 94 reviews 8.8/10 Pool
  • 90 reviews 6.1/10 Cleanliness

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