Hotel Mercure Zakopane Kasprowy 3 stars

We had a very enjoyable stay thanks to the wonderful staff of the Hotel. The Hotel also offers a wonderful authentic atmosphere of the Tatra Mountain region, from the moment you enter the main lounge. Excellent location for skiing as the ski lift is next to the Hotel and the Hotel is also very close to Gubalowka and the main promenade Krupowki. Additionally, the hotel offers a Mercure Shuttle from the hotel to the city center, main train/bus station, various other tourist locations and Kasprowy Wierch. The main restaurant Grand Kasprowy is beyond excellent. The chef prepares a delicious Rib Eye Steak 500g cooked to order and to specification. Everything ordered was absolutely delicious, the Prawns, the Spaghetti Carbonara, the apple pie. It was all presented well and tasted delicious. Excellent servers and wait staff also. Very experienced and professional. The restaurant has sweeping views of the mountains. One mistake of mine was misunderstanding the room types when I made my reservation. I strongly recommend everyone and anyone books a Deluxe room with the view of the Tatra Mountains. I do not recommend the standard or superior rooms, even with the view. The hotel is renovating their guestrooms but still has not completed all rooms. This was the only downside to our stay. However, this was my fault for booking the wrong room type. Most Mercure Hotels have two room types, Standard and Privileged but this Hotel offers many different options. Regardless of this, everything else was wonderful. The Hotel even offers cinema night and has a fantastic Spa & Wellness center along with pool.

Nice location, friendly stuff, excelent view from the room. Ski sloap nearby!

Very good service, delicious meals with great choice, many attractions for children, good starting point to the mountain trips but peaceful and quite location with amazing view over Tatra mountains. Geothermal swimming pool nearby -aditional attraction.

No complaints with the room; it was excellent with a great view. I removed 3 stars because of construction noise in one of the mornings. Construction workers could have waited till noon to start making loud noises. The buffet breakfast was also very good. Hotel staff was very helpful during check-in and customer support lady was very helpful in giving tips on where to hike, eat, and how to get around.

The hotel is old I have contacted email support but received a reply over 3 days. Water pool on the hotel is not worked about 8 months.

Overall ok stay. I had standard room and it's comfortable but not really nice - it's just old and has no atmosphere - that would be good but 20 years ago - now even simple private rooms are more cosy. Maybe the other rooms are better (at least they look better in hotel folder). There is plenty of space to park a car but it is paid (in my opinion should be free for hotel guests). Restaurant is nice a with good food, lobby and reception area also with beatiful decor. Staff ok, doing their job but without going behind towards more positive attitude. I may give this hotel a try again but with booking better room (or being upgraded when my status is changed).

almost every year i spent some weekends in your Hotel and the experience is always very good

Very nice location of the hotel, with the view of tatra mountains and just next to ski line on Szymoszkowa. Hotel is nicely equipped, renovated in the folcroric design, giving the mountain (góralską) atmosphere. The variety of food on bufet breakfast should satisfy various preferencess, both for main dishes, as well as fruit and vegetables. Restaurant serves delishious disches, but with small choice of fresh prepared on show cooking place.

Nice stay, spacious apartment, although the summers are already long past. Retro decor compensates window view, the helpful staff, amazing location of the hotel, excellent breakfasts and room rate promotion. I will definitely stay here again during my next stay in Zakopane, although I will rather choose one of the renovated rooms.

We arrived on sunday to the impression that we got the two worst rooms in the hotel. Extremely far from each other and obviously unwelcoming/. One of them was near a machine room. and its sound did not stop during the night.

everything ok no complaints

Everything was amazing except we could not reach the room service and they were not nice to us

Good but rather expensive parking situation for an outdoor parking lot. Very friendly and professional desk personnel. Open areas clean and designwise "fresh" for the eyes. Bar could be open longer than 11 pm. Friendly staff. Great terrace. Our room 135 was clean. One waterspot on a wall. And some black dust from old television behind the new flatscreen. Checkout: perfectly cooperative and friendly.

A great welcome and a fruit package waiting for me in the room. The staff were very helpful. I was very helpful in late checkout. The minibus is right next to the cable car to Kasprowy wierch. Breakfast was a great choice of meals. A heated indoor pool and a dry sauna are included in the room rate. Beautiful.

I had problems in my room which I complained about every day but nothing was done. I sustained an injury because of my leaky shower making the floor wet & slippery. Reception staff just shrugged their shoulders and made empty promises. I have written an email of complaint but just received the standard reply! None of our rooms saw a cleaner for the duration of our trip (5 days)!