Hotel Mercure Zakopane Kasprowy 3 stars

Excellent hotel with Excellent services, big choice of breakfast, with tasty foods in the restaurant, nice panoramic views around the hotel. Spa was nice and clean with new equipment. Recommend for everyone, you will enjoy it.

hotel well prepared to receive guests in a pandemic era. Unfortunately, the majority of hotel guests disregarded maintaining distance and wearing masks . That was problem not only in the hotel but outside too

Clean and fantastic view of tatra mountain and the staff is friendly my stay at the hotel was remarkable. The kids too enjoy the water splash boom at pool

Fast checkin and strategically located beside ski resorts and professional services given by the staff and I recommend this resort with new and beautiful rooms facing tatras with baby cot, nice grill restaurant and good breakfast the best part is also having water slide at the swimming pool, scheduled shuttle bus to town and with heater in the room

King Size bed with one big sheets will be amazing for a couple. Thank you

Wonderful renovation.Best food at first floor restaurant (zurek simply the best in Zakopane).Wonderful view,well equipped rooms,perfect service.

Yet another Christmas spent with Kasprowy. With pleasure we shall return in the future.

See above- I hope to return because it is a Polish Shangri-La! I appreciated the excellent shuttle service to the town nearby. I was so fortunate to be there to enjoy the Slavic dance festival in May - June 2018. Your extremely gracious and efficient staff treated me like a family member. And the food and restaurant offerings were delicious and outstanding. The unique Alpine decor of your lobby was unforgettable as well as the memorabilia exhibition in the lower level near the breakfast dining room!!

Arrived, checked in no problem. Room was comfortable and as per the photos. No air conditioning. First 2 nights stay was perfectly acceptable. 3rd and last day was a Saturday and during the afternoon several all male parties arrived and began hammering out loud music, shouting and smoking. Now this would not have been as much of a problem if there was air conditioning as I could have closed the windows - but there wasn't and couldn't have the windows open due to cigarette smoke billowing from the rooms on the floor below and room got extremely hot. Not great when you have been out since the early hours of the morning hiking. Noise went on until 8:30pm and started again at 5:30am. Excessive partying from 5:30am till 10am on Sunday morning. Hotel did nothing to control their guests and create an inclusive family environment for all of their guests. Complained, in writing - didn't even get a response. So I would recommend this hotel if your are a massive group of men who want to drink lots of beer and do whatever you like but I certainly wouldn't take my family again unless something changed. Last point - hotel automatically charges your credit card in your home currency and this adds just over 5% to your bill. Had to get a refund and pay in local currency. Need to make sure that if you have a zero currency fee card you insist on paying in local currency.

I booked one night. As I arrived, i saw a old Hotel with a nice Location. The staff at the Reception was friendly. I get an upgrade to a room in the highest Floor. So far, so good. As I arrived in the room, the blanket was dirty. I called the Reception and they send me the house keeping. The Lady get the blanket and i heard nothing during the next 30 minutes. Under the blanket, on the matress there was a lot of Long black hairs...disgusting! After my call at the Reception they told me that i have to change the room and the house keeping is Controlling the new one. I come the the new room, checked the bed and was shocked. There was a lot of black hairs on the pillow and on the blanked. I called the Reception again...they controlled and checked nothing! I cabged now the room from the 7th Floor to the 4th Floor. This room was nearly clean. I travel a lot, but I never saw such kind of dirtyness. That was the reason i canceld the second night.

We had a very enjoyable stay thanks to the wonderful staff of the Hotel. The Hotel also offers a wonderful authentic atmosphere of the Tatra Mountain region, from the moment you enter the main lounge. Excellent location for skiing as the ski lift is next to the Hotel and the Hotel is also very close to Gubalowka and the main promenade Krupowki. Additionally, the hotel offers a Mercure Shuttle from the hotel to the city center, main train/bus station, various other tourist locations and Kasprowy Wierch. The main restaurant Grand Kasprowy is beyond excellent. The chef prepares a delicious Rib Eye Steak 500g cooked to order and to specification. Everything ordered was absolutely delicious, the Prawns, the Spaghetti Carbonara, the apple pie. It was all presented well and tasted delicious. Excellent servers and wait staff also. Very experienced and professional. The restaurant has sweeping views of the mountains. One mistake of mine was misunderstanding the room types when I made my reservation. I strongly recommend everyone and anyone books a Deluxe room with the view of the Tatra Mountains. I do not recommend the standard or superior rooms, even with the view. The hotel is renovating their guestrooms but still has not completed all rooms. This was the only downside to our stay. However, this was my fault for booking the wrong room type. Most Mercure Hotels have two room types, Standard and Privileged but this Hotel offers many different options. Regardless of this, everything else was wonderful. The Hotel even offers cinema night and has a fantastic Spa & Wellness center along with pool.

Nice location, friendly stuff, excelent view from the room. Ski sloap nearby!

Overall ok stay. I had standard room and it's comfortable but not really nice - it's just old and has no atmosphere - that would be good but 20 years ago - now even simple private rooms are more cosy. Maybe the other rooms are better (at least they look better in hotel folder). There is plenty of space to park a car but it is paid (in my opinion should be free for hotel guests). Restaurant is nice a with good food, lobby and reception area also with beatiful decor. Staff ok, doing their job but without going behind towards more positive attitude. I may give this hotel a try again but with booking better room (or being upgraded when my status is changed).

Very nice location of the hotel, with the view of tatra mountains and just next to ski line on Szymoszkowa. Hotel is nicely equipped, renovated in the folcroric design, giving the mountain (góralską) atmosphere. The variety of food on bufet breakfast should satisfy various preferencess, both for main dishes, as well as fruit and vegetables. Restaurant serves delishious disches, but with small choice of fresh prepared on show cooking place.

Nice stay, spacious apartment, although the summers are already long past. Retro decor compensates window view, the helpful staff, amazing location of the hotel, excellent breakfasts and room rate promotion. I will definitely stay here again during my next stay in Zakopane, although I will rather choose one of the renovated rooms.