Mercure Gdansk Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.7/5 2,561 reviews

Best price
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Mercure Gdansk Stare Miasto - Image 1
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Ul. Jana Heweliusza 22, 80-890 GDANSK, Poland

Description

Hotel extras

  • Location in heart of Gdansk. Most beautiful views of city skyline.

  • Easy access from the hotel to airport and to the main business districts.

  • Unlimited buffet breakfast from 06:00 - to brighten up your morning

  • Secure, monitored hotel parking is available at an additional cost.

  • Modern conference facilities, unique design, functionality and style.

Our accommodation(s)

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Hotel location

Mercure Gdansk Stare Miasto

Ul. Jana Heweliusza 22
80-890 GDANSK
Poland

GPS:54.356546, 18.651961

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,561 reviews

TripAdvisor Rating  4.2/5  1,677 reviews

Good stay, but rewards program not effective

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

I liked the stay. Not happy with the rewards program as I was not offered the eligible room upgrade as it was paid via agency. You need to understand that I opted for your hotel from the available options among Hilton, Radisson etc. So just because its paid by the agency, doesn't mean its not my choice that led to this booking.

Dear Mr Shanil, thank you for your feedback and for choosing our hotel among other options – we truly appreciate it. We\'re very sorry to hear about the inconvenience regarding your loyalty program benefits. You are absolutely right – your reservation was eligible for an upgrade, and we sincerely apologize for not honoring it during your stay. We have already taken steps internally to re-train our reception team and to reinforce the importance of fulfilling loyalty program commitments. As a token of our apology, we would like to offer you an additional 1,000 ALL - Accor Live Limitless points to your loyalty account. Please kindly send us your loyalty card PMID number or the email address associated with your account so we can process this compensation. Once again, we deeply apologize for the oversight and hope your next visit will be nothing but pleasant and memorable. Kind regards, Aleksandra Guest Experience Manager

the room is good, the breakfast not so much

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Comfortable bed, no noise, good bathroom, OK view, a bit outside of the nice part of the city but walking distance. The breakfast lacks both variety and quality.

Dear Mr Francois, thank you for your feedback. We’re glad to hear that you found your room comfortable, with a good bed and bathroom, and enjoyed the quiet surroundings 😊 We also appreciate your comments about the location 😊 We’re sorry to hear that our breakfast didn’t meet your expectations fully. We are always looking for ways to improve and will certainly take your feedback into consideration as we continue to enhance our offerings. We hope to have the opportunity to welcome you again in the future and provide you with a better overall experience. Kind regards, Aleksandra Guest Experience Manager

Good stay

Customer review rating 4.0/5

Muna H. Business - Confirmed reviews ALL

Enjoyed my stay coming back tomorrow again 😌

Dear Mrs Muna H., thank you for your kind words 🥰 We are delighted to hear that you enjoyed your stay with us 😊 Our team looks forward to welcome you back for another wonderful experience! Kind regards from Gdańsk 👋 Aleksandra Guest Experience Manager

Average

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

In general all was fine.

Dear Mrs Alisa, thank you for your feedback and for the rating. We are glad to hear that your stay was generally good 😊 We always strive to provide the best experience for all our Guests and hope to have the opportunity to welcome you again in the future. Kind regards, Aleksandra Guest Experience Manager

Getting worse

Customer review rating 2.0/5

Jon D. Business - Confirmed reviews ALL

Staff is not friendly not eager to help. The room is not cleaned next day and the room is lack of soap, tooth brush and the bed sheet is missing

Dear Mr Jon D., thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet expectations. Providing excellent service and a comfortable stay for our Guests is our priority, and we regret that we fell short in this instance. We will address your concerns with our team to ensure better service and housekeeping standards moving forward. Should you choose to stay with us again, please do not hesitate to reach out to our tem, as we are always happy to assist. We appreciate your input and hope to have the opportunity to offer you a much-improved experience in the future. Best regards, Aleksandra Guest Experience Manager

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Other web-users rate our hotel

  • 975 reviews 9.5/10 Location
  • 1,163 reviews 7.9/10 Room
  • 1,132 reviews 9.5/10 Service
  • 18 reviews 8.5/10 WiFi
  • 698 reviews 9/10 Breakfast
  • 316 reviews 8/10 Cleanliness
  • 175 reviews 7.5/10 Amenities
  • 56 reviews 8.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.