Mercure Gdansk Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.6/5 2,523 reviews

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Description

Hotel extras

  • Location in heart of Gdansk. Most beautiful views of city skyline.

  • Easy access from the hotel to airport and to the main business districts.

  • Unlimited buffet breakfast from 06:00 - to brighten up your morning

  • Secure, monitored hotel parking is available at an additional cost.

  • Modern conference facilities, unique design, functionality and style.

Our accommodation(s)

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Hotel location

Mercure Gdansk Stare Miasto

Ul. Jana Heweliusza 22
80-890 GDANSK
Poland

GPS:54.356546, 18.651961

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,523 reviews

TripAdvisor Rating  4.2/5  1,693 reviews

Customer review rating 4.0/5

Linda P. W. Couples - Confirmed reviews ALL

Overall good but a couple of niggles. Firstly why invite guests to pre-register/book in the room when several people had to wait an extended time for rooms to become available. Secondly there appeared to be a fault with the elevators, when trying to ascend from the ground floor, lifts would stop at every floor that people had called the lift, even if they were going down and not up.

Dear Mrs Linda, thank you very much for taking the time to share your experience. We are glad to hear that you appreciated our location and found our staff friendly. We sincerely apologize for the inconveniences you encountered with the room availability and the elevators. Your feedback regarding the pre-registration process and lift operation is very valuable, and we will review it carefully to ensure a smoother experience for our Guests in the future. We truly appreciate your understanding and hope that, despite these issues, you were able to enjoy your stay in Gdańsk. We would be delighted to welcome you again and provide an even better experience on your next visit. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Eric S. Families - Confirmed reviews ALL

Cooperative hotel staff, very clean rooms, great location.

Dear Mr Eric, thank you very much for your perfect rating and kind words ⭐ We are delighted to hear that you enjoyed our cooperative staff, clean rooms, and convenient location 😊 It was a pleasure to host you, and we look forward to welcoming you back in the future! Warm regards from Gdańsk 👋 Aleksandra Guest Experience Manager

Customer review rating 1.5/5

Rasmus S. Families - Confirmed reviews ALL

The service at this hotel is nonexistent and the cleaning was nonexistent, we did not have soap, toilet paper and the toilet was always blocked. And the room was full of dust. The bartender was a mix service, a lot of drinks are sold out and the do not know how to serve a wine.

Customer review rating 2.5/5

Marek G. Families - Confirmed reviews ALL

Booked 2 rooms for 2 nights. On the first night air condition in one room broke and started making terrible alarm-like sound, so they moved us with 1.5 yo toddler to another room at midnight - night wasted anyway though hotel agreed to return money for that night and offered free breakfast, so overall fair approach from them. Rooms clean, breakfast quite good. Other than that you have to do lot of things by yourself: chase for missing amenities, i.e. capsule coffee machine in the room, get yourself water from the only dispenser on the floor next to lifts, repeatedly ask for toddler chair in the breakfast area and clarify parking fees ahead (80pln/night) because they won’t tell you at check-in. Overall not a highlight of our Gdańsk visit, though kudos to Mr. Wiktor from reception who tried his best to navigate through this mess and helped us salvage the stay.

Customer review rating 5.0/5

Greg F. Couples - Confirmed reviews ALL

Special thanks to Kristina and Krysz (I hope I spelled their names correctly😊) at the hotel bar who were both exceptionally attentive and made our stay even more enjoyable.

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Other web-users rate our hotel

  • 1,078 reviews 9.6/10 Location
  • 1,167 reviews 7.7/10 Room
  • 1,142 reviews 9.5/10 Service
  • 16 reviews 8.2/10 WiFi
  • 669 reviews 9/10 Breakfast
  • 315 reviews 8.3/10 Cleanliness
  • 54 reviews 9/10 Bar

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