Novotel Warszawa Centrum Hotel 4 stars

Customer review rating 4.3/5 27,949 reviews

ALLSAFE approved hotel

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Novotel Warszawa Centrum
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+ 25 Services

Hotel extras

  • 5 minutes' walk to the Central Train Station and Palac Kultury

  • Conference center with 17 rooms of various sizes

  • Modern, stylish lobby

  • Fitness area

  • 25 minutes to Chopin Airport by SKM (Fast City Train)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Warszawa Centrum

ul Marszalkowska 94/98
00-510 warsaw
poland

Tel: +48225960000

Fax: (+48)22/5960647

Check-in from 15h00

Check out up to 12h00

  • OKECIE Airport :  175 CENTRUM

  • Warszawa Centralna Station :  all lines CENTRUM

  • By plane

    WARSZAWA CHOPIN At 6.9km / 4.29 miles

  • By train

    WARSZAWA CENTRALNA At 0.5km / 0.31 miles

GPS :52.229367, 21.013171

Hotel services

NOVO SQUARE LOUNGE BAR

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 15 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 742 rooms
    • 8 rooms for people with reduced mobility
    • 151 family rooms
    • 41 connecting rooms
    • 742 non-smoking rooms
    • 31 floors
  • Languages spoken at the hotel
    • Russian
    • Italian
    • French
    • English
    • German
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Limousine
    • Limousine
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Iron
    • Iron at reception
Access to property
  • Nowogrodzka 27 Additional charge
    • Near the property
    • 600 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Novotel
    • On site
Family
  • Services for children
    • Video game area
    • Play area

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 211

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Warszawa Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

27,949 reviews

TripAdvisor Rating 4.0/5

5,968 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located. But; very noisy from street bars and trafic.

Customer review rating 2.0/5

Laura Business - 08/10/2021 Confirmed reviews ALL

Well located and ok rooms. Especially on top levels with vied. I have stayed with you many times, but I think this was the last. The bed was changed to something horrible. Sheets of plastic and the worst pillow I ever had - like two stones in a cover. Also I think it is lousy that I have to ask for my room to be made up.

Well located

Customer review rating 3.5/5

Jesus C. Business - 08/10/2021 Confirmed reviews ALL

I just dont like that there was no cleaning service

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, NWC hotel team.

Good stay

Customer review rating 4.0/5

Tariq N. Business - 08/10/2021 Confirmed reviews ALL

It was nice to give me late check out but actually it was not nice at all to ask for make up the room for 2 days with no action !!!!!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, NWC hotel team.

Good hotel with excellent location

TripAdvisor rating 4.0/5

Myroslava A Couples - 08/10/2021 TripAdvisor review

Nice hotel located in the very center of the city. Of course, as in any big hotel you'll not find personalized service, but the rooms are comfortable, breakfast tasty and staying pleasant. Some inconvenience with breakfast in the weekend when there were too many people staying, but in general all was ok. We will return.

As usual but Missing The special breakfast for gold and platina

Customer review rating 3.5/5

Stefan S. Business - 07/10/2021 Confirmed reviews ALL

No cleaning after first night, needed to call for replensihment of water.

Dear Stefen, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, NWC hotel team.

Very good location and good service

Customer review rating 4.0/5

Iris B. Families - 06/10/2021 Confirmed reviews ALL

Its our second time at you hotel and unfortunately it took the front desk a lot of time to find us a decent room at check in, although we had early check in. We had to return twice more and only after 3 PM, they found us 2 rooms that would fit us. Other than that it was great. Very good breakfast, great stuff and perfect location. Thank you!

Dear Iris, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, NWC hotel team.

Perfecte kamer, en uitstekende locatie

Customer review rating 4.5/5

Rick Business - 05/10/2021 Confirmed reviews ALL

The staf, rooms, and location are great. So is the hospitality. Its clean, and a royal breakfast. I recommend the Novotel Warsaw Centre.

Dear Rick, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, NWC hotel.

Location great, the rest just acceptable

Customer review rating 3.0/5

C Solo - 05/10/2021 Confirmed reviews ALL

Lines to check-in were unacceptalby long, only 2 people at front desk Windows in rooms are not sound proof at all, lots of street noise inside rooms

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, NWC hotel team.

Good hotel with excellent location but too crowdy

Customer review rating 3.5/5

Myroslava Couples - 04/10/2021 Confirmed reviews ALL

I like this hotel and was here too many times. After the quarantine break noticed some changes - rooms are cleaned only on request, staff is less professional. But I still like this hotel as it is very good located and has wonderful view.

Dear Myroslava Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, NWC hotel team.

Hotel is well located and in a very good spot to check out Warsaw. COVID adjustments virtually non-existing

Customer review rating 3.0/5

Rafal Couples - 04/10/2021 Confirmed reviews ALL

Hotel is fine and our stay was decent just we were surprised that 95% of guests didn't wear a mask and all kids were running nd the main lobby (no masks).

Dear Rafal, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, NWC hotel team.

Good Location

Customer review rating 2.5/5

Ola Couples - 03/10/2021 Confirmed reviews ALL

I didn't understand why some guests are having breakfast in the main restaurant on the ground floor and why others are asked to go to the -1 level cafeteria. We stayed in the executive room with a city view. To be honest those rooms should be located higher than 17-19th floor. Also, the rooms are not much sound proof from the streets. On the checkout day (Sunday), the cleaner already tried getting into the room at 10am and ignored us shouting to her that the room is still occupied

Dear Ola, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, NWC hotel team.
Customer review rating 2.0/5

John Solo - 03/10/2021 Confirmed reviews ALL

Air conditioning did not work, and I was propositioned in the hotel bar by a lady of the night.

Dear John, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel. Sincerely, NWC hotel.

Well located - excellent breakfast

Customer review rating 4.0/5

Theodoros L. Friends - 02/10/2021 Confirmed reviews ALL

Pergect hotel for vacations

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, NWC hotel team.

Great hotel, mediocre services

Customer review rating 3.5/5

Julia Couples - 02/10/2021 Confirmed reviews ALL

I have stayed in Novotel Warsaw Centre repeatedly and it was the first time that I had unpleasant experiences there. First of all, the receptionist didn’t welcome us, I had to come and ask whether we can check in even though he saw we were waiting in a queue. Then, the receptionist didn’t give us any instructions about breakfast, room service, etc. When I paid for the stay, he also didn’t provide me with any confirmation/receipt/invoice. I thought that maybe it would arrive via email after the stay but it didn’t. I think this is unacceptable. Due to safety measures, the room service is not included but one can call and ask for towels/toilet paper/toiletries. I had to make two phone calls because at the first attempt no one appeared to change the towels. The room is really cosy, well equipped, with a comfy bed and a big tv. I enjoyed the comfort of the hotel room. The welcome gift was really cute - we loved it! The breakfast was tasty and abundant. The hotel restaurant is also worth recommending - the food is tasty, the waitresses and waiters super friendly, and it has a relaxing vibe to it!

Dear Julia, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, NWC hotel team.

Ottimo albergo

Customer review rating 5.0/5

Carlo Friends - 01/10/2021 Confirmed reviews ALL

Very good

Gentile Carlo, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, NWC hotel.

Hotel au top

Customer review rating 4.5/5

Guillaume Business - 28/09/2021 Confirmed reviews ALL

xx

Perfect Hotel good location

Customer review rating 4.0/5

Alex L. Couples - 28/09/2021 Confirmed reviews ALL

stay a couple for 3 nights. good breakfast and good room. however the bad and the pilot was not comfortable for us.

Not so good

Customer review rating 1.5/5

Tjo Solo - 27/09/2021 Confirmed reviews ALL

Hotel staff called me liar when i had been given 100 zl to another staff member to pay for breakfast and he had no change. So he went to get some. A woman game and asked what i was waiting for and what i have been paying already. So there was only 50 zl on the table. I told i gave 100 zl to another man and woman said there is not another men. It was not so nice to be called a liar. Later i got my change (100-72=28 zl) Back. Never before i have been called a liar by hotel staff. This happened in saturday morning around 8:30. Shame on you.

COVID 19 booking conditions

Customer review rating 0.5/5

Monika Families - 27/09/2021 Confirmed reviews ALL

Due to COVID 19 my plans were cancelled and the hotel would not refund my money.

10

TripAdvisor rating 5.0/5

alexarranz Couples - 06/09/2021 TripAdvisor review

If you are coming to Warsaw this hotel will be perfect, great location, you will be in downtown in 10 min, or at te station in 15…easy access and great views. The price is great for the quality of the hotel

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