Novotel Katowice Centrum Hotel 4 stars

Customer review rating 4.4/5 4,963 reviews

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Novotel Katowice Centrum
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+ 23 Services

Hotel extras

  • Located in the city center, close to the train station

  • Swimming pool, sauna, Jacuzzi and gym.

  • 10 minutes' walk to Spodek arena

  • 300 rooms (Standard, Superior and Executive)

  • Outdoor car park for guests (paying)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Katowice Centrum

Al. Rozdzienskiego 16
40 202 katowice

Tel: +48322004444

Fax: (+48)32/2004411

Check-in from 15h00

Check out up to 12h00

  • PKM :  12-30-40-76-149 KATOWICE HOTEL

  • By plane

    AIRPORT OSTRAVA At 117km / 72.7 miles

  • By plane

    KATOWICE PYRZOWICE At 32km / 19.89 miles

  • By plane

    KRAKOW BALICE At 70km / 43.5 miles

  • By train

    KATOWICE At 1.5km / 0.93 miles

GPS :50.260833, 19.033611

Hotel services


Our splendid selection of modern dishes will satisfy even the most demanding connoisseurs. A welcoming interior, a friendly atmosphere and professional service make our restaurant a unique place. Children's menu available.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
  • 14 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 300 rooms
    • 3 rooms for people with reduced mobility
    • 73 family rooms
    • 3 connecting rooms
    • 300 non-smoking rooms
    • 11 floors
  • Languages spoken at the hotel
    • English
    • Polish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Novotel Centrum Katowice Additional charge
    • On site
    • 258 parking spaces
    • Private
    • Electric car recharging units 22 kVA
    • Electric car recharging units 3,7 kVA
    • Electric car recharging units 7 kVA
    • Parking opened 24/7
    • Parking with security service
  • Recreation Center Currently unavailable
    • Covered
    • On site
  • Recreation Center Currently unavailable
    • On site
    • Jacuzzi/Whirlpool bath
    • Sauna room
  • Gym Currently unavailable
    • On site
  • Services for children
    • Childrens library
    • Board games available
    • Video game area
    • Play area

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 245

  • Maximum capacity: 230 people

  • Maximum banquet capacity: 152 people

Find out more

Our guest reviews for
Novotel Katowice Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,963 reviews

TripAdvisor Rating 4.0/5

1,238 reviews

Customer review rating 3.5/5

Tom Families - 06/10/2021 Confirmed reviews ALL

Masks were not on and demanded by the staff, AC was making weird noises in the room, water was not not available at the gym, towels were not available at the pool, sanitizers were not available in the distributors, jacuzzi was not working.

Good value for the price

Customer review rating 4.5/5

Marco D. L. T. Couples - 30/09/2021 Confirmed reviews ALL

You receive a good quality service for the price of the room. The breakfast is really good and with a huge variety. The social areas are nice and clean.

great day

Customer review rating 5.0/5

Kurt S. Business - 26/09/2021 Confirmed reviews ALL

reception great young lady helpful fast

Dear Mr. s., We are glad that we could once again host you in Katowice and very much appreciate your positive comments regarding that stay! We are always at your disposal. Sincerely, Novotel Katowice Centrum Team

Good stay in great location

Customer review rating 4.5/5

Adam Business - 23/09/2021 Confirmed reviews ALL

It was a very good stay. The hotel is perfectly located in the close vicinity to International Congress Center in Katowice. Breakfasts are tasty, bed comfortable.

Szanowny Panie, Jesteśmy bardzo wdzięczni za Pana komentarze i oceny dotyczące pobytu w Novotel Katowice Centrum. Zapewniam, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonana, że Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że będziemy mieli okazję gościć Pana po raz kolejny w Katowicach. Serdecznie zapraszamy! Z poważaniem, Ilona Porwoł Dyrektorka Hotelu

Nice modern room, good location.

Customer review rating 4.0/5

Eliette Couples - 19/09/2021 Confirmed reviews ALL

Nice modern hotel. Room was nice and clean. Small bathroom with shower in bath. Breakfast was good. Plenty of choice. Hotel has own (paid) parking, very convenient. About 10 minutes walk to the centre of Katowice.

great stay

Customer review rating 5.0/5

Anonymous Couples - 18/09/2021 Confirmed reviews ALL

fantastic welcome, great staff, lovely room. brilliant view, another marvellous stay at Novotel KTW, thank you to all of the team there.

Well located, peaceful with nice interiors

Customer review rating 4.5/5

Agnieszka Business - 04/09/2021 Confirmed reviews ALL

It was my second visit there, I like the location and standard, swimming pool and saunas are great to have some rest after or before busy day Good food inrestaurant

4 star hotel using Covid for lack of service

TripAdvisor rating 4.0/5

FridurE 02/09/2021 TripAdvisor review

No room cleaning do to Covid. Bins not emptied and no new towels. Stayed for 3 nights with 2 kids, asked twice for new towels, never got them. Complained at check out and was told manager was in a meeting.

Not happy at all

Customer review rating 2.0/5

Anonymous Families - 31/08/2021 Confirmed reviews ALL

I understand there is Covid, but using it as excuse for not taking the garbage and bringing new towels is stupid at 4 star hotel

Greate for stay with kids

Customer review rating 5.0/5

Przemek Families - 30/08/2021 Confirmed reviews ALL

Due to additional bed we were able to stay with two kids in one room. That is really an advantage. We had good stay due to swimming pool which the kids enjoyed and nice restaurant for breakfast and dinner, as well as very nice stuff. Thank you.

Szanowny Panie, Bardzo dziękujemy za fantastyczną opinię! Cieszymy się, że mogliśmy być częścią Państwa podróży do Katowic i że pobyt u nas był udany. Mamy nadzieję, że jeszcze nie raz będziemy mieli okazję Państwa gościć w Novotelu. Serdecznie zapraszamy! Z pozdrowieniami, Zespół Novotel Katowice Centrum

Friends stay

TripAdvisor rating 5.0/5

bernadettaskrzys2021 20/08/2021 TripAdvisor review

Nice hotel, recently renovated. Nice breakfasts, and delicious food at Novo2 restaurant. Rooms are comfortable, windows can be open it is really important!. Coffee and tea set inside the room. Big parking space

Dear Bernadetta, Thank you very much for your stay and such nice comments. We hope that we will meet together during your next visit in Katowice. We are waiting for you With best regards from whole NKC team Ilona Porwoł Hotel manager

Great level of support.

Customer review rating 5.0/5

Pr… Business - 16/08/2021 Confirmed reviews ALL

Thank You, I really love this place. Keep it like that.

Szanowny Panie Przemysławie, Jesteśmy bardzo wdzięczni za Pana fantastyczne komentarze i opinie dotyczące pobytu w Novotel Katowice Centrum. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością! Mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Czekamy na Pana w Katowicach! Z pozdrowieniami, Zespół Novotelu Katowice Centrum

Excellent Hotel in the center of Katowice

Customer review rating 5.0/5

Wojciech Business - 13/08/2021 Confirmed reviews ALL

Excellent hotel, extremely friendly staff, close to the Katowice city center and Silesia museum. Very good connection with the highway, leading to airport and Krakow. Excellent and full breakfast with variety of food and fres-pressed juices. Welcome drink at the bar (full list of available beverages) and welcome snacks in room at the arrival exceeeded my expectations.

Not aged well

Customer review rating 1.5/5

Anonymous Business - 10/08/2021 Confirmed reviews ALL

You could feel the old design. Room not as clean as i'd expect. Many minor problems made the stay quite unpleasant - only one usable outlet; low variety of TV programs; noisy light in bathroom; uncomfortable bed and pillow (too soft)

Szanowny Panie Janie, Bardzo serdecznie dziękuję za pobyt w naszym hotelu i podzielenie się z nami komentarzem, który jest dla nas bardzo ważny. Jest mi niezmiernie przykro, że nie spełniliśmy Pana oczekiwań w 100% i prosze przyjąć z tego powodu najszczersze przeprosiny. Pragne dodać, że pokoje na pierwszym piętrze to pokoje standardowe, które wkrótce będą przeznaczone także do całkowitej modernizacji, a która została wstrzymana z powody pandemii w ubiegłym roku. Obecnie dysponujemy całkowicie zmodernizowanymi pokojami w standardzie superior N'Room i executive Next znajdującymi się na 9 piętrach, dlatego zachęcam do skorzystania z naszych usług i zarezerwowania właśnie tego typu pokoju. Będzie nam bardzo miło gościć Pana ponownie. Dołożymy wszelkicg starań, aby Pana kolejny pobyt należał do udanych. Będzie Pan zawsze oczekiwanym Gościem w naszym hotelu. Łączę serdeczne pozdrowienia Ilona Porwoł Dyrektor Hotelu
Customer review rating 3.0/5

Anonymous Couples - 02/08/2021 Confirmed reviews ALL

The mattress is so thin and soft, not comfortable.

Dear Mr. Jikun, Thank you very much for your stay at our hotel and for taking the time to tell us about your experience . I am sorry that your experience did not meet your expectations especially comfort of bed so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would like to propose you considering to try our superior rooms during your next stay. The superior rooms are equipped in beds in the newest standard: N'Room Live Dream Bed what are appreciated by our Guest very much. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I will be happy to host you at Novotel Katowice Centrum in the nearest future. With warm regards Sincerely, Ilona Porwoł Hotel manager

Good hotel, but customer service could be way better

Customer review rating 2.5/5

Jk Families - 13/07/2021 Confirmed reviews ALL

Booked one night stay with a two-year-old. When doing my telephone reservation at the end of the call I had to ask specifically for a confirmation e-mail (without it I wouldn't know to confirm my reservation on the arrival date before 10am). The e-mail I've received was very blank - just few lines in a standard font whereas two of my friends who booked the same stay on the same night received a swanky e-mail with photos and - most importantly - direct link to confirm their booking online. I didn't have such button and didn't even know it existed before they've sent me their screens. They also had some extra information on their respectful reservations. They were both booked by one lady, I was by another. Upon arrival I've waited patiently in the queue with a sleeping child in a stroller. Another couple came behind me and the lady on the next post started to serve them immediately despite the fact that I was first. Later, the lady at the desk who was checking me in tried to downplay the issue - I don't think that asking for a proper customer service is wrong, especially since I was first in line. I didn't feel that I was obliged to explain to her that I was tired after a long and hot journey, pregnant and with a sleeping child, apparently I should have to stop those few comments.

Szanowna Pani Joanno, Bardzo serdecznie dziękuję za pobyt w naszym naszym i podzielenie się z nami tak ważnym dla nas komentarzem. Zadowolenie i satysfakcja naszych Gości jest dla nas priorytetem, dlatego prosze przyjąć moje najszczersze przeprosiny za sytuację jaka wydarzyła się podczas Pani zameldowania. Nie było to absolutnie naszym standardem ani też zamierzeniem. Przedyskutowałam ten temat z kierowniczką recepcji i zwrócimy bardzo głęboką uwagę na udoskonalenie standardów obsługi. w recepcji. Jedynym naszym wytłumaczeniem jest fakt, iż recepcjonistka była przekonana, że jest Pani osobą towarzyszącą Gościa, który był meldowany przy pierwszym stanowisku, dlatego poprosiła kolejną osobę, która znajdowała się przed stanowiskiem check-in'u nr dwa. Jest nam wszystkim niezmiernie przykro, że postawiliśmy się tym samym w tak mało empatycznym świetle. Zwrócimy także ogromny nacisk na kwestie rezerwacji, skąd wynikły różnice w treści potwierdzenia rezerwacji, bowiem zostały dokonane w 2 aplikacjach rezerwacyjnych, co nie powinno sie wydarzyć. Jestem wdzięczna za Pani komentarz, bowiem pozwolił mi zauważyć, że są obszary które musimy stale monitorować, bowiem silnie wpływają na postrzeganie naszej obsługi przez Gości. Mam nadzieję, że pozwoli nam Pani odbudować swoje zaufanie i odwiedzi nas ponownie, a my uczynimy wszystko, aby czuła się Pani usatysfakcjonana z naszych usług. Będzie Pani zawsze bardzo oczekiwanym Gościem w naszym hotelu. Łączę najserdeczniejsze pozdrowienia od całej załogi Novotela Katowice Centrum. Z poważaniem Ilona Porwoł Dyrektor Hotelu

Nice total Package

Customer review rating 4.5/5

Anonymous Business - 06/07/2021 Confirmed reviews ALL

Couldn't see all of the Hotel, but what i saw didn't cause any Complaints. Nice Service, good Restauraunt, Nice Parking and good Location in the City.

Sehr geehrter Herr R., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Katowice Centrum. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Ilona Porwoł General Manager

Would not think of staying anywhere else in Katowice!

TripAdvisor rating 5.0/5

Gregor C 28/08/2020 TripAdvisor review

The top reason for the 5 star rating given is the way all of the staff make me feel when I stay at this hotel. The hotel itself has a great location just a short walk from the town center, the rooms are comfortable and what you would expect from a Novotel. A lot of work has clearly been done to ensure that guests feel safe regarding the Covid19 situation. We stay at the hotel at least 4 times a year to visit family in the areas. Every member of the team at the hotel treat us like members of a family. You can not imagine how important this is when choosing where to stay. We stayed longer than usual this time and it really felt like being at home. Thankyou for a fantastic stay and see you asap.


TripAdvisor rating 4.0/5

t0nybutcher Business - 17/02/2020 TripAdvisor review

In the past 3 years, I have stayed at this hotel roughly 40+ times. So I am certainly an avid fan of Novotel, both in Katowice and the brand itself. The staff are friendly and the rooms are comfortable. My issue I had this visit was mainly with the 'refurbished' gym. It is now 24/7 which is a great plus, however, they have decided to remove the one weights machine and they have 'free weights' available to use. However, I complained to the front staff that the free weights were missing (I.e. only 1 4kg, 1 5kg and 1 6kg, the pairs were missing). This is disappointing as means the gym is not wholly equipped. The food options seem to have been reduced also, which was not quite disappointing, but was not what I expected of the brand. I will still be planning to stay at the hotel again in March and April at least, and hope the above is addressed accordingly.

Dear SIr, Thank you very much that you would like to describe your experience of staying at our hotel. But above all, we are grateful that you belong to the group of our regular Guests and appreciate the Novotel brand. This is a great honor for us! We have carefully studied all your suggestions and will try to make the equipment complete and hope that next time we will be able to positively surprise you! Dear Sir, we are waiting for you in Katowice and send warm greetings from the entire Novotel Katowice Centrum Team!

Our special wishes has not been granted

TripAdvisor rating 3.0/5

Zalewski_Martin 03/02/2020 TripAdvisor review

Even booked 2 months in advance with wish of high floor we were put in lowest floor. When we arrived they said they cant give another room. That was a pity. Breakfast was ok. Next time we may chose another hotel.

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