Novotel Gdansk Marina Hotel 3 stars

Customer review rating 4.4/5 7,037 reviews

ALLSAFE approved hotel

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Novotel Gdansk Marina
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+ 18 Services

Hotel extras

  • 25 minutes along seaside promenade to Sopot pier

  • Sea View Rooms

  • Babysitter service on request (paying)

  • Parking for guests

  • Online check-in / express check-out

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Gdansk Marina

Ul. Jelitkowska 20
80-342 gdansk
poland

Tel: +48585589100

Fax: (+48)58/5530460

Check-in from 15h00

Check out up to 12h00

  • GDANSK OLIWA - SOPOT :  143 HOTEL MARINA

  • SOPOT - GDANSK OLIWA :  143 HOTEL MARINA

  • JELITKOWO PETLA :  2, 6, 8 JELITKOWO PETLA

  • By plane

    GDANSK TROJMIASTO At 14km / 8.7 miles

  • By boat

    GDANSK FERRY TERMINAL At 7km / 4.35 miles

  • By boat

    STENA LINE FERRY INTERNATIONAL At 18km / 11.19 miles

  • By train

    GDANSK OLIWA At 3km / 1.86 miles

  • By train

    SOPOT At 2km / 1.24 miles

GPS :54.427961, 18.590126

Hotel services

Fish & Gin Restaurant

Discover our new Fish & Gin concept.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 194 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 12 connecting rooms
    • 194 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • English
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Iron
    • Iron at reception
Access to property
  • Novotel Gdansk Marina Additional charge
    • On site
    • Private
Well-being
  • Hotel pool
    • Covered
    • On site
  • Recreation Zone Additional charge
    • On site
Family
  • Services for children
    • Childrens TV Channels
    • Board games available
    • Video game area
    • Outdoor playground for children
    • Indoor playground for children

Our accommodation(s)

Spacious, adaptable and characterized by contemporary design, the Novotel hotel rooms are the perfect place to stay, meeting all the needs of our guests. Come and choose comfort and space. Our standard Family Room is a perfect example of what Novotel is all about. Facilities include: tea and coffee making facilities, Internet access, satellite TV. Up to 2 adults and 2 children

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 237

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Gdansk Marina

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,037 reviews

TripAdvisor Rating 4.0/5

169 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great stay, highly recommended

Customer review rating 4.5/5

Edyta Families - 11/10/2021 Confirmed reviews ALL

Breathtaking view from the window, hotel located one minute from the beach, the most delicious breakfast we have ever eaten, cosy and renovated rooms and awesome indoor playground in marine theme. One point deducted as the water in the swimming pool was really cold (we were there with a tiny kid) and the room was not equipped with dressing gowns! In overall the impression after our stay is positive and we will come back for sure in the nearest future.

Dear Edyta, I am much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomasz Wróbel Guest Experience Manager

Well located, but requiring a large contribution to renovation and increased service.

Customer review rating 1.5/5

Dominik Business - 05/10/2021 Confirmed reviews ALL

I can't find myself at Novotel after the change of standard. I know the hotel was undergoing refurbishment, but many things could be improved. Not working ventilation, inability to open the window made me sick after 2 days of stay. To little staff, the service means waiting 45 minutes at the reception or bar. The advantage is the good location and friendly service. If this is what Novotel is to look like now, it will seriously consider changing the network in which I stay for business and private. There are many other 3 * hotels in Gdańsk that offer much more.

Dear Dominik, thank you for taking the time to tell us about your experience at the Novotel Gdansk Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Tomasz Wróbel Guest Experience Manager

Great stay

Customer review rating 5.0/5

Alex Couples - 30/09/2021 Confirmed reviews ALL

Finally got to stay after so many covid cancellations, hotel staff were fantastic at dealing with frequent changes and honouring booking. Room was good size, comfy beds and really nice bathroom. We had a sea view which was amazing to wake up to. Fresh bottles of water in room each day, slightly restricted cleaning due to covid. Ate in hotel and food was excellent. Extensive well stocked buffet for breakfast. Bar area and restaurant are one which is not always great, one evening some kids were firing ping pong balls around..‍♀️ The food though was excellent far better than we expected. Only concern, no keycard requirement for access to lift for rooms and it was very obvious people could access gate to beach and use hotel grounds as a shortcut..bit of a walk to all restaurants in Sopot but short walk for good tram service into Gdansk centre. Would stay again. Highlight of stay would be wonderful staff, especially one of waitresses at bar.

Dear Alex! Thank you for your review, I am very happy that stay at our hotel was successful. Hope to see you again in Gdańsk. Wish you plenty of new journeys! Best Regards, Tomasz Wróbel Guest Experience Manager

NIce hotel with nice view*

Customer review rating 4.5/5

Pablo Families - 24/09/2021 Confirmed reviews ALL

I've had a pleasure to stay in Novotel Marina lately. Been lucky enough to get upgraded to suite on high floor, which effected in having magnificent view on Gdansk Bay. If you choose this hotel insist on sea view rooms on the higher floors - and pray for good weather :)

Dear Pablo, I am very much appreciate your comments regarding your stay at the Novotel Gdansk Marina. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomasz Wróbel Guest Experience Manager

Nice stay

Customer review rating 4.5/5

Dar Families - 18/09/2021 Confirmed reviews ALL

Great location close to the beach. Very helpful and easygoing staff.

Dear Guest, I very much appreciate your comments regarding your stay at the Novotel Gdansk Marina. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Tomasz Wróbel Guest Experience Manager

Really dissapointed

Customer review rating 1.5/5

Anonymous Families - 13/09/2021 Confirmed reviews ALL

We do not understand why swimming pool and all wellness center is open for external visitors. We were freightened by big boys who wanted to train their shape. The swimming instructor (Marek) was very rude and scared my family. I do not understand why you open wellness center for external visitor. Income from this is not relevant comparing to the loss of family clients like we are.

Dear Guest, thank you for sharing your feedback to us. I am very sorry to hear that the stay at Novotel Gdańsk Marina did not meet your expectations, especially our gym area. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. I shared your review with General Manager and SPA Manager. We hope you will give us the opportunity to better serve you in near future. Best Regards, Tomasz Wróbel Guest Experience Manager

Hotel is clean and in good area! But very poor service

TripAdvisor rating 3.0/5

bogdangeorgiwan 07/09/2021 TripAdvisor review

The clean service was poor, because of Covid the just cleaned the bathroom and after the clean mate left, she let the room door open, so that anybody could enter my room and took my belongings. Nobody in the hotel was interested in my complain and that is a very poor service for me. I would definitely never come back to this hotel.

Dear Guest, we are really sorry that our cleaning services did not get your expectations. Just like you mentioned, during the covid our cleaning services contains bathroom cleaning, towel change (on request), vacuuming, complement the tea/coffee facilities and take the garbage. During the stay, after third night we change the bed. During the stay housekeeping do not touch bed or guest stuff. We apologize for the mentioned situation and We are sorry that you thought that we did not care about this situation. Best Regards, Novotel Gdańsk Marina Team

Place to return to

Customer review rating 4.5/5

Agnieszka Families - 03/09/2021 Confirmed reviews ALL

Very nice hotel. Modern decor, clean common areas, spotless changing rooms and the pool area, very friendly staff especially in the breakfast room (I do not know how they do the hard work they do in the peak season months and still smiling), amazing breakfast selection, great location (50 meters from Sopot and the beach), hire bikes in a very good condition. My only two suggestions would be: 1). To add more hire bikes with child seats (seriously you have to provide more than just two bikes for the number of rooms you have) as the hotel is very popular with families; 2). I know you are a seaside hotel but please add some non-fish items to your restaurant menu.

Dear Agnieszka, thank you for your generous review! I am glad that your stay was successful. Thanks for your advices. Hope to see you again in future, Best Regards, Tomasz Wróbel Guest Experience Manager
Customer review rating 5.0/5

Julitta V. Families - 12/08/2021 Confirmed reviews ALL

My parents had an amazing weekend away and liked everything in the hotel.

Dear Julitta, I am very much appreciate your comments regarding your stay at the Novotel Gdansk Marina. It is always a pleasure to receive positive feedback. Thank you again for sharing your parents experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomasz Wróbel Guest Experience Manager

Great location, beautiful interior

Customer review rating 5.0/5

Magdalena Families - 28/07/2021 Confirmed reviews ALL

Great location, near the beach, but at a distance from the main pier, so no crowds. Great spa and breakfast. A really fantastic stay.

Dear Magdalena, we very much appreciate your comments regarding your stay at the Novotel Gdansk Marina. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomasz Wróbel, Guest Experience Manager

Well located, good stay

Customer review rating 4.0/5

Roberta E. M. Families - 28/07/2021 Confirmed reviews ALL

We had a nice stay at your hotel. The room was clean but had very small closet space. The food at the hotel was excellent and the manager Thomas. was very friendly in his help to correct some problem we had the the TV in the room. We also recommend the services of a city guide ,Jan Rezner ,who was very knowledgeable about the history of Gdansk. He even took us the railroad station upon our departure home. He was recommended to us by the reception at the hotel. His phone number is 60…. Thank you for a great time We had at your hotel. Robert and Elizabeth M.

Dear Elizabeth Dear Robert, I am very much appreciate your comments regarding your stay at the Novotel Gdansk Marina. It is always a pleasure to receive positive feedback, and it was also a pleasure to meet you in personal. Thank you again for sharing your experience, and i hope your next visit will be as pleasant as the previous one. Sincerely, Tomasz Wróbel Guest Experience Manager

Well located

Customer review rating 3.5/5

Damian Friends - 19/07/2021 Confirmed reviews ALL

Pros - very good location - good food - nice facilities Cons - paid parking - lack of small things in the room like sleepers, bathrobe etc. - some facilities were close, eg. only 3 out of 5 saunas - have to ask for good cleaning, regular one is very minimal, eg. glasses aren’t replaced as well as towels

Panie Damianie, bardzo dziękuję za ocenę naszego hotelu. Cieszę się, że pobyt należał do udanych. Dziękuję za wszelkie uwagi, przekazałem je kierownikom odpowiednich działów. Liczę, że jeszcze niejednokrotnie odwiedzą Państwo Gdańsk i nasz hotel. Pozdrawiam serdecznie, Tomasz Wróbel Guest Experience Manager
Customer review rating 4.0/5

Anonymous Families - 04/07/2021 Confirmed reviews ALL

The receptionists were very slow and not experienced

Dear Guest, thank you for your feedback. Sorry for sorry for the inconvenience. Some part of our team is still a trainee, and we are hope that time will give them great experience to serve you better during your next visit. Best Regards, Tomasz Wróbel Gguest Experience Manager

Well located

Customer review rating 3.0/5

Gregory Families - 25/06/2021 Confirmed reviews ALL

* On June 19, between 7 p.m. and 8 p.m. no one answer the phone * reception desk does not look like "recption desk" * loud and emergency air conditioning * poor playroom for children

Dear Gregory, thank you for taking the time to tell us about your experience at the Novotel Gdansk Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Children playroom has no toys because of covid restrictions - but all children are welcome in our hotel - and during the summer time we have daily activities and animations in garden for children. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomasz Wróbel Guest Experience Manager

Feeling the breeze

TripAdvisor rating 4.0/5

Tomasz S 09/03/2021 TripAdvisor review

This is a very nice hotel. Located close to the beach in the the quiet area at the edge between Sopot and Gdansk. Rooms are spacious and well equipped. It is a bit annoying that too many people from outside of the hotel use the spa area. This is extremely annoying during the covid situation.

Thank you for your review! Hope to see you again, Best Regards Novotel Gdańsk Marina Team

Will never stay there again

TripAdvisor rating 2.0/5

Doswiadczony Couples - 07/03/2021 TripAdvisor review

On number of visits hotel continues to provide bad service. On every occassion they refused upgrade using various excuses, even though clearly on the website better rooms were available. Receptionits had "couldn't care less" attitude. Room was very cold (even though this was used as an excuse not to give an upgrade), no instructions how to heat it (central ventilation was switched off). Room quite basic, the only Novotel Ive seen that doesn't offer individual cosmetics (only big containers availale with hair and body gel). Restaurant/bar has very short opening times. As we arrived in the evening we couldn't use drink vouchers. Next day same receptionist couldn't care less again. Only when second one arrived she didn't have problem to go to the bar and serve drinks. Fortunately there are plenty other hotels in the area that really care about guests. If Novotel Marina doesn't want my business, I will not stay there again.

Dear Guest, I am very sorry that the stay at our hotel was not a successful one. I hope you will visit us again after the pandemic situation. Best Regards, Tomasz

Złe doświadczenie

TripAdvisor rating 2.0/5

luciaprokesova 21/07/2020 TripAdvisor review

We were on more nights there. With coronavirus acceptance - I don't understand why the rooms weren't cleaned. They should have informed us when we booked the room, not upon arrival. If already, we should have had a whisk in the room, not still asking for a vacuum cleaner. Garbage was emptied only on request, coffee was added only on request. On departure we had a booked taxi for 8:30 pm, we asked the receptionist to change it to 8:00 pm. She saw that we were already at the reception with suitcases, she saw that we already left our room. She changed the arrival of the taxi to 8.00 am.

Nice place...

TripAdvisor rating 5.0/5

mortenp746 Couples - 03/08/2019 TripAdvisor review

Nice hotel, with good service. Close to the sea. The distance to Sopot take ½ hour to walk, but it is a nice walk. The renowatet rooms are nice, special the AC. The break first is god the and the staff make a god job.

Dear Sir, Thank you very much, we appreciate your comment very much. We hope that we will have a pleasure to welcome you again in our hotel!

Typical 3 star hotel

TripAdvisor rating 3.0/5

Hznor Solo travel - 23/07/2019 TripAdvisor review

Great location and facilities, and also dog friendly. Unfortunately hard and uncomfortable beds that needs upgrading. Rooms are okay. Also not very good food in the restaurant, and very few vegetarian alternatives.

Dear Sir, Thank you for sharing your opinion. We are sorry that our hotel do not meet your expectations. Thank to messages like this one, we know what we can improve. We hope that you will vist us again and we will surprise you with lots of new facilities. Best regards

Relaxing place at the beach

TripAdvisor rating 5.0/5

Mobile37774992319 Family - 19/05/2019 TripAdvisor review

I have now been to this hotel for the fourth time and certainly would like to come back in the future. This was a relaxing and pleasant stay. A nice and accommodating staff, one really felt to be taken care of. Regarding food, there is an excellent and versatile breakfast buffet. In the lobby there is a bar/restaurant with tasty lunch ($10-15) and drinks for a surprisingly low price (as of hotel restaurants). If you like to eat outside of the hotel, there are tons of other places at the nearby promenade you can choose from. The room seemed to just have been remodeled. It is small but the design appears to be practical, so you do not feel need for more space even with two people in the room. The pool is of good size and it was not crowded. In fact, I was the only one using it which was great. There is also a fitness area adjacent to the pool but I did not try it yet. If you like to jog at the beach you are at the right place. There is a quick back door access to it, so you are right there here you want to be. In the hotel’s backyard there is a tennis court and a large playground for children. They have also indoor gaming, so the kids can stay busy. Overall, it is a nice and quiet hotel at a great location for a decent price that offers plenty of options to enjoy vacation for you and your family.

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