Hotel Mercure Wroclaw Centrum

Hotel Mercure Wroclaw Centrum 4 stars

Customer review rating (ALL Rating) 4.7/5 1,788 reviews

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Hotel extras

  • Local inspirations

  • Location in the city center

  • Conference centre with modern audiovisual equipment and dedicated service

  • Spa and fitness to relax after a business meeting or sightseeing

  • Winestone restaurant serves unique flavors in company of perfect wine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Hotel Mercure Wroclaw Centrum

pl. Dominikanski 1
50-159 WROCLAW
Poland

GPS:51.108999, 17.03957

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINESTONE

Welcome to WINESTONE Bar and Restaurant! Discover the taste of dishes served on stone plates called les planches and indulge your senses with a specially selected collection of wines.

Our accommodation(s)

Standard Room with a city view, Superior Room with a city view.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,788 reviews

TripAdvisor Rating  4.5/5  1,327 reviews

Fantastic stay

Customer review rating 4.5/5

Patrick B. Families - Confirmed reviews ALL

Upon arrival we were warmly welcomed by michal, he was knowledgeable and courteous. Our stay was enhanced by our lovely fruit bowl and wine which welcomed us in our room.

Dear Mr. Patrick, Thank you very much for your opinion about your stay at the Mercure Wroclaw Centre Hotel. It is always a great pleasure for us to receive a positive feedback and the satisfaction of our Guests is the greatest reward. It was pleasure to make your stay exceptional. I hope you will visit us again and your next stay in our hotel and in the city of dwarfs will also be as pleasant and enjoyable as the previous one. Kind regards, Marlena Miernik – Guest Relations Specialist

Great location

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Great location Excellent customer service and reception staff The only thing that left it down is hotel residents could not use the restaurant while conferences are in the hotel and your option is to eat in the bar or go elsewhere.we eat in the bar on 1 evening and chose to dine elsewhere for the duration of our stay not ideal.

Dear Madam, Thank you very much for your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. I am glad that our staff contributed to the positive travel experience. It is always a pleasure to receive positive feedback. Our restaurant Winestone is located right next to our reception ( on the right side ) and all our Guests can eat their lunch or dinner here between 12:00 and 23:00. The place behind the restaurant is only a breakfast room and room for buffet for conferences - it is not a Winestone restaurant therefore our staff informed that it is not a place for a lunch or dinner. We are sorry for any inconveniences or misunderstanding. We hope you are satisfied with our services and you will trust us again. We will do our best to make your next stay fully enjoyable. Sincerely, Marlena Miernik - Guest Relations Specialist

Located Centrum of Wroclaw, Physically Nice location with very close shopping & Tour area

Customer review rating 5.0/5

Sungchel S. Families - Confirmed reviews ALL

From the Check-in, I can feel the kindness with greeting

Dear Mr. S., Thank you for taking the time and sharing your comments with us about your stay at Mercure Wroclaw Center. I am glad that your stay in our hotel was successful and our staff contributed to a positive travel experience. We kindly invite you to another stays at Mercure Wroclaw Center during your next journeys to the city of bridges ad gnomes. We will do our best to make it as pleasant as the previous one. Best regards, Marlena Miernik – Guest Relations Specialist

Customer review rating 3.5/5

Mamdouh A. Couples - Confirmed reviews ALL

So far all was good . very friendly stuff. my unsatisfactory points were : Pillows were uncomfortable at all very , and bed for 2 person is too small, last point I could hear the Television of the room beside and the voice due to very weak walls. In general . good location . wonderful stuff . Thank you

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Mercure Wroclaw Center Hotel. First of all I am glad to read that our staff has contributed to a positive travel experience. I am sorry that we were not able to meet all of your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for all our Guests, therefore your feedback is very important to us. I can assure you that our room products are of the highest quality and I am very sorry to hear that your stay was not fully comfortable. However our reception and housekeeping staff are always happy to help and can always change pillows or covers trying to find the best solution. to make your stay pleasant. Please rest assured that we are taking the appropriate measures to address all the problems and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the nearest future. Sincerely, Marlena Miernik – Guest Relations Specialist

Friendly staff and good location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Arrived late, but was met with a friendly person who did the checkin without any issues. The breakfast is good, the hotel and room was clean, and the standard of the room was good for the price. Practical with the location besides a shopping centre and walking distance to city centre.

Dear Sir, Thank you very much for sharing your opinion regarding the stay at our hotel. Positive feedback is always a source of motivation for the whole staff. We are glad to see everything met your expectations and we hope to host you again soon. Kind regards, Marlena Miernik – Guest Experience Specialist

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Other web-users rate our hotel

  • 695 reviews 9.5/10 Location
  • 709 reviews 8.4/10 Room
  • 774 reviews 9.6/10 Service
  • 10 reviews 8.8/10 WiFi
  • 506 reviews 9.5/10 Breakfast
  • 499 reviews 9.4/10 Food
  • 219 reviews 8.6/10 Cleanliness
  • 174 reviews 8.8/10 Vibe

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