Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,223 reviews

Mercure Lisboa Hotel - Image 1
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AV JOSE MALHOA 23, 1099-051 Lisbon, Portugal

Description

Hotel extras

  • AllSafe and Clean & Safe certified. Free remote medical advice

  • Surrounded by restaurants and public transport

  • Panoramic swimming pool open 365 days.

  • Near the Zoo, Gulbenkian and El Corte Inglês

  • 5 meeting rooms

Our accommodation(s)

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 Lisbon
Portugal

GPS:38.737657, -9.165859

Telephone
+351 21 720 8000

Calls to a national
fixed network

Fax +351 21 720 8089

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA - NOVOTEL LISBOA

The Bicicleta restaurant has a modern and very cool design, with bicycles and plants as a decorative complement. It serves regional and international specialties until 11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,223 reviews

TripAdvisor Rating  4.0/5  1,756 reviews

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Well looked after and staff attentive.

Dear Jacqueline Anne M., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Location around do not have anything. 5 minutes walk to train station

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Friendly staff. But the stay is not nice. Beds are so old that it sinks down badly and not able to sleep. Pillows are also very old.

Dear JOHN F., Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Nice place

Customer review rating 5.0/5

Matt Solo - Confirmed reviews ALL

Absolutely no problems. Everything was perfect, top notch for the price.

Dear MATTHEW H., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Fantastic location, friendly and helpful staff

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

We stayed for four nights. Lovely stay, excellent location - 5min walk from metro station and 10 min uber ride from airport. Hotel room is nice, well equipped, spacious. One complaint is no charging point near the bed and usb charging port would have been useful. Breakfast was nice, limited variation but fresh and hearty. Overall nice stay and worth the price.

Dear MAHJABIN I., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Satisfied

Customer review rating 3.5/5

Shamik Couples - Confirmed reviews ALL

Was a great hotel.

Dear SHAMIK N., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

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Other web-users rate our hotel

  • 452 reviews 8.1/10 Location
  • 646 reviews 6/10 Room
  • 687 reviews 9/10 Service
  • 19 reviews 6.9/10 WiFi
  • 331 reviews 7.6/10 Breakfast
  • 253 reviews 6.3/10 Cleanliness
  • 199 reviews 7.3/10 Pool
  • 157 reviews 4.3/10 Vibe

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Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.