Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,023 reviews

Mercure Lisboa Hotel - Image 1
Mercure Lisboa Hotel - Image 2
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Mercure Lisboa Hotel - Image 4
AV JOSE MALHOA 23, 1099-051 LISBON, Portugal

Description

Hotel extras

  • GreenKey and Breeam In-Use Certified 2025

  • Panoramic swimming pool open the entire year.

  • Close to public transportation and near the Sete Rios Train Station.

  • Near to Lisbon Zoo, the Gulbenkian Foundation, and El Corte Inglés.

  • 5 meeting rooms

Our accommodation(s)

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 LISBON
Portugal

GPS:38.737657, -9.165859

Telephone
+351 21 720 8000

Calls to a national
fixed network

Fax +351 21 720 8089

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERCURE LISBOA - RESTAURANT

Enjoy a relaxed and welcoming atmosphere with a menu inspired by traditional Portuguese cuisine and local products. Open from 18:30 to 22:30, with a snacks menu available from 12:00 to 22:30.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,023 reviews

TripAdvisor Rating  4.0/5  1,767 reviews

Customer service

TripAdvisor rating 3.0/5

janeeno424 TripAdvisor review

Checked in with a tour group. Luggage was placed in our rooms prior to our arrival. When we checked in we were given a room. Upon entering room we found luggage from another couple in room. Went to desk as they were giving same keys to that couple. Gave us our keys and only 1 bag in room. Back to desk and reported. Said would check. Half hr later back to desk and front desk seemed like he didn't know what we were talking about. Reported also to tour manager. He talked with desk and we were told they were checking other rooms and vacant rooms. No luck. Next day we were told to file police report. Officers showed up at 1130 pm. Next day as we were coming back from a local tour we overheard a gentleman say he found a bag in the room. Yep it was ours and directly across the hall from our room and in block of tour rooms. Desk clerks response was oh well I guess I missed that room! Your bartenders were great and breakfast staff were good. Front desk clerk we dealt with needs a refresher in customer service!

Dear Mrs. Janeen, Thank you for providing additional details regarding your stay. We sincerely regret that the issues with luggage placement and room allocation caused repeated inconvenience and frustration. While efforts were made to locate the missing bag, we acknowledge that this process did not meet the standard of service you should expect. As part of standard procedure, local authorities were contacted to document the matter, and we regret that this step added to the disruption of your evening. The eventual discovery of your luggage in a nearby room highlights areas where our internal coordination can improve, and we are taking steps to prevent similar situations in the future. We are glad to hear that our bartenders and breakfast staff provided a positive experience. At the same time, we regret that interactions at the front desk did not convey the attentiveness and support our guests deserve. Your feedback has been shared with the team to reinforce service standards and communication. Please accept our sincere apologies for the inconvenience. We appreciate your candid feedback, which helps us improve, and regret that this affected your overall impression of the stay. Kind regards, Ivone Pereira Front-Office Manager

Customer review rating 4.0/5

Paul L. Business - Confirmed reviews ALL

Good value for price. Helpful staff. Location outside the center, well located near the metro- and railway station. Airport is not far away and unfortunately you can hear planes arriving and departing.

Dear Paul L., We very much appreciate your comments regarding your stay at the Mercure Lisboa! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mercure hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Ivone Pereira Front-Office Manager

Customer review rating 4.5/5

Anthony C. Couples - Confirmed reviews ALL

My wife and I had a good stay at this Mercure hotel. It was near the Sete Rios train station and accessible to bus stops going to the city. It was safe in the area. The amenities were decent and satisfactory. The staff were all friendly.

Dear Anthony C., Thank you for your positive feedback regarding your stay at Mercure Lisboa Hotel. We are pleased to know that you found our location convenient and enjoyed the comfort of your accommodations. Your kind words about our staff are greatly appreciated. Goodbye and best wishes, Mercure Lisboa Hotel

Customer review rating 4.5/5

Sayyed A. K. Solo - Confirmed reviews ALL

I just had 2 problems personally. No electrical outlet near the beds. And No slippers in thr bathroom

Dear Sayyed A. K., Thank you for your kind words regarding our view, service, and lobby. I appreciate your feedback about the lack of electrical outlets near the beds and the absence of slippers in the bathroom. Your comments are valuable as they help us enhance our guest experience. Best regards, Mercure Lisboa Hotel

Customer review rating 2.0/5

Yannick C. Solo - Confirmed reviews ALL

Water pressure in shower was awful Bed was creaky and loud No one at the front desk at 9am when trying to check out- waited almost 20 minutes and was late to airport/flight. Internet was fast. Elevators were fast. Room was clean.

Dear Yannick C., Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced with the shower pressure, the bed noise, and the front desk service during checkout. Your comments are valuable as we continuously strive to enhance our guests' experiences. Best regards, Mercure Lisboa Hotel

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Other web-users rate our hotel

  • 414 reviews 8.5/10 Location
  • 619 reviews 6.1/10 Room
  • 626 reviews 8.7/10 Service
  • 18 reviews 6.5/10 WiFi
  • 299 reviews 7.2/10 Breakfast
  • 239 reviews 6.5/10 Cleanliness
  • 191 reviews 7.3/10 Pool
  • 161 reviews 4/10 Vibe

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