Mercure Lisboa Hotel 4 stars

We all know how difficult is the period for the staff of Hotels during Covid. Despite it, the staff of this Mercure hotel have kept a strong motivation, were professional and very kind. They were very helpful and did their best for us. We spent a very good time in Lisbon. Thanks

Had dinner. Served by the A Bicicleta restaurant staff, which is the Novotel's restaurante, a few buildings up the sane avenue. The Mercure Lisboa Hotel is a five star in a four star hotel, a bit rundown. Anyway, it was whorthful a experience.

It's a five star staff on a four star hotel. The food is very good (i get to know that the cook and the table staff were from the A Bicicleta restaurant from the Novotel just a few buildings up the same avenue). The room is a bit rundown but it was a good stay, anyway.

Hotel is well located, facilities are ok in line with the expected, but the crew makes the total difference. The staff is super friendly, helpful and even in pandemic times make myself and family very comfortable and safe during our staying.

I had another pleasant experience at Hotel Mercure Lisbon during my stay in December 2020. Although I feel with a tight heart because the restrictions due to the COVID-19 limited a little the vivacity this group of hotels use to provide and that had already gotten us used to. I missed that other dose of comfort. But the rest is all there: the professionalism, cheerfulness and friendliness from the staff, the comfort of the rooms with their soft beds of cotton sheets and fluffy pillows, and all the rest of comfort, provided a rest and sleep of angels, and everything else is still there. It is still the place to feel at home out of home.

Nice hotel, friendly people at the reception (Paulo amongst others), in the bar, at the breakfast. Suites are very nice, only the bathroom with the shower in the bath being too low for taller people. We could park the car in the garage of the hotel, which was also very comfortable.

Nice location, friendly and courteous staff, clean and spacious rooms specially the only suite of the hotel. It would be nice to renew the menu of the restaurant once in a while, it is the same for a couple of years. It lacks a gym room and swimming pool has restricted hours.

Unfortunately, it’s totally old and uncomfortable hotel which doesn’t match to 4 stars, it doesn’t math to typical Mercure and Accor quality. There are too old rooms with no soundproofing from the doors and from the windows: even at night you can hear aircrafts or every neighbor at the corridor floor. Very poor breakfast, there are even no vegetables at all. You can see a crowd of one-day tourists at the reception almost whole the day, so you can’t connect with the staff (only 2 receptionists). The staff are good and very friendly but thay can do nothing, because of old hotel needs renovation. This hotel fits to 2 stars. I had to cancel my reservation after a couple of days and move to another. Don’t repeat my mistakes.

" Very kind people , It´s not near from the tourist places , It appears being a " business hotel ". It was better than my expectation because I did´t have a good stay at Mercure Figueira da Fóz some days before . In resume , I am glad to participate of Le Club Accor and , for sure , iI will look always for Accor Hotels in the futures trips.

Too expensive for what you get. Small room with small bed. Noisy air con. Disappointing. Long way from the centre but near the Metro. Good food and wine. Helpful staff. Stayed only one night than looked for better value elsewhere.

I've stayed in several Mercures this year. One was as good as it gets and this one in Lisbon was a total contrast and as poor as they get. It should probably be a bottom end Ibis. Check in was slow, mostly because the two staff covering the desk were having a conversation and I was not acknowledged once during the six minutes I stood there waiting. Eventually one of them walked away and the other one turned to attend to me without a word of an apology. The person did the basics and no more and I was sent on my way to a room which was run down and tired. There was not for instance a socket at the bedside. It's more than twenty years since people wanted to charge a mobile phone at bedtime but it's not possible at this run down establishment. There were two power sockets in the room. One half way up a wall so totally useless and one by the desk so of limited use but not at night. The room was run down and tired. The room was cleaned each day but rather strangely the housekeeper kept removing partially used shampoo and shower gel and replacing it with new ones, there was plenty in the old ones but they were taken away and new ones left on each of four days. It didn't go well with the notice about environmental protection as it was just a waste of resources and single use plastics. I'm more than happy to use yesterday's shower gel until the container is empty. Breakfast was staffed in the main by disinterested people who clearly didn't like customers getting in their way and interrupting their day. At one point I asked for a spoon which was missing from my place setting. The waiter I asked was setting the next table with a tray full of cutlery. He set that table and two more before bringing me a spoon from the tray he was holding and then it was with bad grace. It's a hotel to avoid and I certainly wouldn't return.

The restaurant staff where excellent. The cleaning services were good.Location suited our needs while in Lisbon. The hotel did not have creamer for two days, which is very disappointing. Hence, the average rating.

This was the third time we've stayed here, the first being for the convenience of being near the airport for an early morning flight and the following two because we really like the hotel. It is well appointed, welcoming and well situated near a Metro station and on the tour bus route, but the reason we keep staying here is because of the staff. I feel it is unfair to select individual members of staff for praise as you don't see the ones behind the scenes but the reception staff on arrival were excellent. The two young girls were bright, smiling and very helpful not to mention amusing. Whoever interviews, employs and trains the staff deserves a medal as without fail every single one has a personality. The bar and dining room staff are also in the same category demonstrating and attentiveness that is not intrusive and attention to detail that also demonstrates a love of the job. We had an early morning departure so breakfast was a bit of a downer as we were sorry to leave Portugal, but the member of staff dealing with us was amusing and lightened the mood even saying he would lock us in so we could stay. Thanks for that. We will be back and thanks to the hotel manager for yet another memorable stay. .

The location of the hotel is not close to historical center, however the metro station which is 5 minutes away from the hotel makes it comfortable to reach the center within 15-20 minutes. The facility is good and personnel is very friendly and helpful. The hotel has a swimming pool on the top floor with the soft drinks. The room is clean and comfortable.

The surrounds and location were good but the bed was hard on our body and not as plush as we are use to. The service and friendliness of staff was what we are use to. The restaurant and bar service was okay