I stayed one night at this hotel, and I loved it. The service was excellent, the room was perfectly clean and well furnished, and the bed was quite comfortable. The breakfast was also great. Overall, I was very satisfied with my stay.

I bought breakfast when I booked the room for my family as we intended to go to Asterix park and didn't want to waste time. Our experience was very frustrating as some items were not available/not replaced, even the breakfast period was nowhere near the end. One of the employees was not very engaged to try to help or to provide support when questioned. The rest of the employees were cordial and supportive.

1. There was Euro150 deposit amount taken when I arrived. It was confirmed that it will be refunded in 3-4 days (max 7days) while I was leaving hotel, it is still not refunded in my account 2. There is no one at reception who answers call

I really enjoyed my stay at Novotel Suites Paris Roissy CDG. The hotel is very close to Roissy airport with a shuttle service (the driver is very professional and kind). I really appreciated the attention of the staff at the reception and in the restaurant during breakfast. The rooms are spacious and very clean. A regrettable thing is that the hotel does not offer lunch and dinner services. However, it is possible to buy canned food and drinks at the reception. An equally regrettable thing, almost for all Novotel hotels, is that the toilets do not have toilet bowl brushes which are sometimes useful and some models are very hygienic.

Room had badly stained settee/bed. Microwave door wouldn’t open, no restaurant facilities. Only 1 bottle of water to share, toilets resembled aircraft toilet. Reminded me of a backpackers. Felt sorry for the reception/bar staff who were very helpful but could do nothing. Would not recommended this ‘hotel’ to anyone.