Novotel Suites Paris Roissy CDG

I've stayed in many Novotel /Accor hotels around the world and this was probably the worst experience I've had in one. After 24 hours of travelling we arrived and the staff were less than friendly, not a 'hello' not a 'welcome' and certainly no smiles. Once we'd checked in and been sent to our room we realised the room had not been cleaned from the previous users (bed not made, bins not emptied and dirty towels in the bathroom and on the floor). After going back downstairs to make the check-in staff aware there was no offered apology or explanation or anything, just an annoyed look that i'd had to speak to them again and then they put me in another room. The room itself was decent enough, enough space to use as a desk if you needed too but the television on wheels just seemed to be in the way rather than practical. Also think the airport shuttle should be included in the fee, would make it a lot more convenient then having to wait for staff in the morning at checkout just to book a bus ticket. Usually love Novotel properties, but this one can be skipped.

One night due to the transfert

Price was good. Airport shuttle, too busy front desk, lack of room amenity (towel) was bad.

Everything was clean. Breakfast was great. The rooms were small but comfortable. The serrated toilet from shower was nice. The hotel was inexpensive and a great value. Would have been nice if there was a free hotel shuttle. Less stressful and more convenient.

Good decision made by the staff from desk on various subject (document printing, parking, etc…)