Hotel Novotel Suites Calais Coquelles Tunnel sous la Manche 4 estrelas

As always, the staff here are excellent, friendly and efficient. We have a dog which makes it difficult but the staff etc and the room facilities make it so easy. Nice touch with the dog biscuits in the room and the welcoming pamphlet.

this hotel is brilliant for the tunnel really friendly and helpful staff ,good breakfast, close to shops ideal for any last minute stuff before return home, we took our autistic grandson with us and staff was brilliant with him

This is a great hotel situated at the heart of the Channel Tunnel complex, with shops, restaurants, cinemas and other facilities within minutes of the entrance. We were booked into an superior suite which comes equipped with a small microwave, and sink area. The suites are tastefully furnished and high end , it also comes with a good sized tv, although we spent little time watching . We enjoyed excellent sleep quality and had a modern well equipped shower cabin, which was kept spotlessly clean. Although situated on the outskirts of Calais this is a good base for a few days stopover, and indeed we like to end our holiday here and relax for a few days catching up with work e-mails etc, and enjoying the local beach areas and nightlife of Calais. Overall this is a typical anonymous business hotel which is very transient by it's nature, although the staff were kind, considerate and friendly, and had not yet been subsumed into corporate anonymous faces, which is a particular hate of ours. All in all a very enjoyable stay, so why , dear reader the 3*s for service. Well WiFi was out of action for the three days we were there and there was no urgency in getting it fixed. We could not get a definitive reason from but it was clearly unacceptable to offer no real apology or any attempt to get it fixed. This sort of really bad service should be confined to the dustbin, as the old french shrug of the shoulders is no longer appropriate. Also altho' not a major issue the sink waste in the mini kitchenette was leaking and with a microwave below could present a real danger. We did however report this and hopefully it will be repaired before someone is electrocuted ! So overall a great time and we look forward to our next stay, but note to le manager, get your act together .

Very good Hotel for a stop over to and from the UK for visiting Europe. We have stayed here a number of times and would recommend it to all travellers. The staff are very attentive and are willing to help in anyway they can. Good buffet style breakfast too which helps if you are in a hurry.

Great room, the kids loved the dividing curtain! The breakfast was very good and the service excellent. As getting out of London always takes a long time, this location is excellent from the Eurotunnel and is so convenient when you want an early start on the way to elsewhere in Europe.

Excellent hotel, very spacious and comfortable rooms. Very good breakfast. Next to the shopping centre and euro tunnel. Would recommend. Only downside is no english tv channels anymore, note to hotel management, why please.

Found the executive room to be clean and spacious. Staff were very helpful. Have not stayed in this hotel previously but will use this in future on our trips to France. The little extras for the executive room were appreciated. There was plenty of parking and the location to the Tunnel was excellent.There is no restaurant but this was not a problem due to the location.

Great location - only a few minutes from the Eurotunnel terminal and the Cite Europe shopping centre. Rooms are spacious and have tea and coffee making facilities (kettle and a espresso machine), a microwave and small fridge. Secure parking.

It was stopped overnight on our way back from our holiday. The hotel was welcome and gave us a ground floor room with our two dogs which was great. We had some problems with our key card but the receptionist worked hard on putting this right.

I have always given this hotel high marks but I was a bit disappointed this time . The facilities in the room were good and the TV and Wifi worked well but the plug in the bath was worn and was damaging my skin which could have been a problem for a child. Also all the usual little niceties were not there like the body lotion , shampoo and bath foam. Having foam on the wall is not practical as it does not go into the bath.Only a bottle of water was in the fridge .There were no biscuits or tubes of coffee only very strong pods.Is this a cut back for the future or were we just unlucky this time.?I fund Novotel Chartres much more comfortable.

Very handy for the shuttle especially if arriving later in the evening. the room is large and airy and equipped with a microwave, a kettle and a fridge. We arrived about 9pm French time equipped with 2 ready meals and found it much more relaxing than a restaurant meal at that time and after travelling but beware you need your own plates and cutlery. using the kettle we were able to fill flasks for a hot drink at motorway Aires, superior to the machine coffee available at Aires en route!!

We booked an overnight stay here after a late arrival by ferry from the UK. We were initially disappointed with our room. The room was on the ground floor and the window opened either fully or not at all, which was not suitable from a security point of view and it was a hot night so not opening it wasn't an option with four of us sharing a room. We asked to move rooms but initially this was a problem as we had already 'occupied' the room for a few minutes. However, the kind staff worked hard to find an alternative room and we were then offered one on the first floor where we could safely open the window. The room itself was very comfortable, although be aware that the fourth bed is not standalone and pulls out from under the main bed (in the previous Novotel Suites room in a different location, the two extra beds were normal single beds). Can't fault the general comfort though and the bathroom is particularly impressive. We had a great night's sleep and the breakfast in the morning was outstanding; one of the best we have had in a hotel. We'd definitely stay again if we needed an overnight stop in Calais.

Stayed twice in a week in one of the suite. Both time the staff was very friendly and polite. Most secure place in France as the 100s of policemen on duty at the channel tunnel stay there, Secure car park and Clean rooms although had once a smelly toilet.

Our stay at the Novotel Suites Calais was very comfortable. Checking in was easy and the staff very polite. The addition of an extra person at a late stage in the booking was no problem and handled efficiently.

Cedric the Receptionist is a credit to Accor Hotels. He welcomed us warmly, was very friendly, efficient, chatty and helpful - and even offered to help us take our luggage and drinks to our room. We had requested and were allocated a quiet room and we enjoyed a really good night's sleep which was a wonderful preparation for our onward journey. The room was warm, clean and comfortable. What more can one ask? We look forward to returning.