Novotel Suites Calais Coquelles Tunnel sous la Manche Hotel 4 stars

Customer review rating 4.5/5 2,092 reviews
Novotel Suites Calais Coquelles Tunnel sous la Manche
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+ 21 Services
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Room 1

Number of guests
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Hotel extras

  • 10 minutes from the train station and ferry port to England

  • 6 minutes' walk from the Cité Europe shopping center

  • Free revitalizing session on Thursday evenings

  • Free enclosed outdoor car park

  • 24-hour fitness room and Boutique Gourmande

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Beach and water sports
Business services
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Suites Calais Coquelles Tunnel sous la Manche

Place de Cantorbery
62231
coquelles
france

Tel: +33321195000

Fax: (+33)3/21195005

Contact email

Check-in from 12h00

Check out up to 12h00

  • BUS :   1 Cité Europe

  • By plane

    CALAIS MARCK At 12km / 7 miles

  • By plane

    LE TOUQUET At 60km / 37 miles

  • By plane

    LILLE LESQUIN At 110km / 68 miles

  • By boat

    P&O STENA LINE At 5km / 3 miles

  • By boat

    SEAFRANCE At 5km / 3 miles

  • By car

    A16 At 2km / 1 miles

  • By car

    AUTOROUTE A16 At 2km / 1 miles

  • By train

    CALAIS FRETHUN At 6km / 3 miles

  • By train

    CALAIS VILLE At 4km / 2 miles

  • By train

    GARE TGV CENTRE At 5km / 3 miles

GPS :50.936917, 1.809344

Our accommodations

Superior Suite with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 30
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Suites'bar

Photo non contractuelle / Strictly non binding

Relax alone or with family and friends in the cozy atmosphere of our bar. Enjoy a game of foosball and listen to your favorite songs on the jukebox!

Our guest reviews for
Novotel Suites Calais Coquelles Tunnel sous la Manche

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,092 reviews

tripadvisor

TripAdvisor Rating 4.0/5

983 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great stay to break up the journey overnight

Customer review rating 4.5/5

Lesley Families - 13/02/2020 Confirmed reviews ALL

Excellent staff, room, food.

Dear Lesley J. We do thank you for your positive feedback in regards to your stay in our establishment. We are so glad to hear that your were fully satisfied. We will share this with our team. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

Good stay welcoming staff

Customer review rating 4.5/5

Wilkowon Families - 09/02/2020 Confirmed reviews ALL

Nice room. Very close to channel tunnel, shopping centre and onward routes. Very solicitous receptionist.

Dear W. Richard We do thank you for your positive feedback in regards to your stay in our establishment. We are so pleased to hear that you were fully satisfied. Thus, we will share this with our team. Looking forward to welcoming you in a near future. Best regards. Cédric. Quality Manager.

Disappointing for the money

Customer review rating 4.5/5

Kevin B. Families - 04/02/2020 Confirmed reviews ALL

Considering it’s ment to be a suite hotel i was very disappointed with what I got. There was mould on the bottom of the shower one of the doors had obviously got wet over a period of time as it has swollen and rubbing on the floor. This has been happening over a long period of time as the floor had been scratched. The room was to hot and couldn’t turn the temperature down as it seemed broken and also having paper cups for a hot drink is very poor

Dear KEVIN b., Thank you for taking the time to tell us about your experience at the Novotel Suites Calais Coquelles Tunnel sous la Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Further a next stay, feel free to contact te reception to inform us of any inconvenience you meet in the suite as we can find a solution. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Balle Deputy manager

lovely staff

Customer review rating 4.5/5

Cal Families - 04/02/2020 Confirmed reviews ALL

welcomed and given extra service by lovely staff - rooms fabulous with all we needed

Dear B. Carolyn We do thank you for your positive feedback in regards to your stay in our establishment. We are so glad to hear the fact that you were fully satisfied. We will share this with our all team. Looking forward to welcoming you in a near future. Best regards. Yohann. Quality Manager.

excellent

Customer review rating 4.5/5

M T. Couples - 20/01/2020 Confirmed reviews ALL

Pleasant staff, Clean spacious rooms.

Dear M T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie Balle Adjointe de direction

Perfect stopover and great value

Customer review rating 4.5/5

Brieze Couples - 15/01/2020 Confirmed reviews ALL

This hotel is conveniently situated very close to Cite Europe and the Tunnel itself. It is easy to get to and has plenty of free parking. The hotel is clean, comfortable, and the staff can't do enough for you. Very reasonably priced and good value.

Dear Mme A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie Balle Deputy manager

Excellent service

Customer review rating 4.5/5

David Couples - 13/01/2020 Confirmed reviews ALL

The receptionists were polite, helpful, and professional. Nothing was too much trouble, they made us feel welcome, and upgraded our room..

Dear DAVID T., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Deputy manager
Customer review rating 4.5/5

Kerry O. Families - 12/01/2020 Confirmed reviews ALL

Lovely welcoming staff and nice size rooms - very comfortable

Dear KERRY O., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

2 night stay

Customer review rating 4.5/5

Martyn I. Couples - 11/01/2020 Confirmed reviews ALL

Fine.

Monsieur I. Martyn, Nous vous remercions pour votre commentaire suite à votre séjour au sein de notre établissement. Nous sommes ravis d'apprendre que celui-ci s'est bien passé. Nous nous réjouissons de vous accueillir à nouveau. Bien cordialement, Cédric. Responsable Qualité.

Very rewarding and enjoyable.

Customer review rating 4.5/5

Mr R. H. Families - 10/01/2020 Confirmed reviews ALL

All the staff go above and beyond their call of duty in ensuring our stay at this delightful hotel is the best possible. If any problems occur or something is not quite right they are rectified immediately with zero fuss. Quite simply we are treated like royalty.

Dear H. David We do thank you for your positive feedback about your stay in our establishment as well as in regards to our team. This is a real pleasure to hear that. We will share this with all our team. We do thank you once again. Looking forward to welcoming you in a near future. Best regards. Cédric. Quality Manager.

Weekend stay

Customer review rating 4.5/5

Robert Couples - 05/01/2020 Confirmed reviews ALL

We have stayed many times at this hotel. But found the staff a little aloof this time our suite on the 2nd floor was once again very good But on the 1st day /night a lot of the police that are resident at the hotel were having some sort of party in the Hall by the lifts drinking eating and very loud thumping music. As our room was first room I the corridor. It was vibrating through the wall. We went out later for dinner. Mentioned to reception it was rather loud . On our return from dinner the amount of people had grown and it went on for another 1hr and 30 mins .. very intimidating walking to our room with these Men partying In all the years we have stayed at this Hotel have never known anything like it .

Dear Robert J., First of all, we would like to wish you a happy new year. We wish you all the best. We thank you for your feedback in regards to your stay in our establishment. We do are sorry to hear the fact that you have encountered some trouble during it. Please, accept our apologizes for this. We will do our best to save your trust once again. Please, next time, do not hesitate to indicate us any issue that you can meet. Indeed, we will take the necessary correctives to solve it. Looking forward to welcoming you in a near future. Best regards. Cédric. Quality Manager.

Very welcoming staff and clean spacious rooms

Customer review rating 4.5/5

Pav Couples - 27/12/2019 Confirmed reviews ALL

Great location close to the shopping mall and restaurants. The staff are always very polite, friendly and helpful. The rooms are very clean and spacious. Will definitely be staying here again.

Dear Pav C. We do thank you for your comments in regards to your stay in our establishment. We are so glad to hear that you fully enjoy your stay with us. We will share this with our team. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

Easy to find in useful location

Customer review rating 4.5/5

Kevin Families - 21/12/2019 Confirmed reviews ALL

Easy check in, clean room, friendly staff

Dear G. Kevin We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards. Cédric. Quality Manager.

Convenient, great breakfast, helpful and welcoming staff

Customer review rating 4.5/5

Anonymous Couples - 21/12/2019 Confirmed reviews ALL

Quick and easy check in for a one night stopover. We arrived late in the evening and the reception team were charming and very helpful. The room was perfect for a good nights sleep and the breakfast was very good.

Dear P. Jacqueline We do thank you for your positive comment in regards to our establishment. We are so pleased to hear that you were fully satisfied. We will share this with our team. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

Well situated hotel with friendly staff

Customer review rating 4.5/5

Micky Couples - 16/12/2019 Confirmed reviews ALL

We were welcomed as old friends. Welcome drink delivered perfectly as always, clean room, good breakfast selection and freshly squeezed orange juice is a nice touch. An upgrade would have been welcome as we stayed for three nights (which I suspect is unusual this close to the tunnel) and in recognition of my Accor Gold Card.

Dear MICHAEL T., We do thank you that for your positive feedback regards to our establishment. We are so pleased to hear the fact that you enjoyed your stay. It is always a pleasure to welcome you. Next time, we will do our best to upgrade you. We wish you a Merry Christmas in advance as well as an happy new year. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

Great stay again

Customer review rating 4.5/5

Gill H. Couples - 13/12/2019 Confirmed reviews ALL

Very friendly staff and clean spacious room

Dear Madam H., Thank you for the great review of our hotel! It is always a pleasure to welcoming you. We are glad that you enjoyed your stay and hope to see you again very soon! Sincerely, Emilie Balle Deputy manager

Great stop over hotel

Customer review rating 4.5/5

Laurie B. Couples - 11/12/2019 Confirmed reviews ALL

Asked for and got a nice quiet room at the back. Very friendly and helpful check in staff who directed us to the local restaurants. There are many in the shopping centre just opposite. Room was spacious, clean and with in room cooking options if you want. You can buy food from the "Gourmet Bar" and heat it up. Two other Accor hotels next door so plenty of choice to fit budget. Will use again.

Dear Madam B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. All the team wishes you a merry christmas and an happy new year! Sincerely, Emilie Balle Deputy manager

Very comfortable hotel

Customer review rating 4.5/5

Bill C. Couples - 09/12/2019 Confirmed reviews ALL

Excellent welcome from reception staff on a horrible wet and windy night. Plenty of information on places to eat. Very comfortable bed with good quality bed linen.

Dear WILLIAM C., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie BALLE Deputy manager

shopping trip

Customer review rating 4.5/5

Sandra &. K. L. Couples - 08/12/2019 Confirmed reviews ALL

We have stayed once before and found it a good experience,we came to shop so this hotel is very convenient. We also have a favourite Resturant which this hotel in local to.

Dear Sandra and Ken L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie Balle Deputy manager

Warm Welcome

TripAdvisor rating 4.0/5

mikecN5017SU Couples - 08/12/2019 TripAdvisor review

We have stayed here on several occasions, and this trip was no disappointment.Staff are helpful and polite.The room is clean, light and well equipped . One observation, the bedside shelf has a pronounced slope, so when a drink of coffee was placed on it, it slid off and coffee went on the bed sheet and carpet.

Dear Mike We do thank you for your positive feedback in regards to your stay in our establishment. Thus, we are so glad to hear the fact that everything was enjoyable. We will not hesitate to share your comment with our team. Moreover, we have taken into account your remark about the bedside shelf. Looking forward to welcoming you once again. Best regards.
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