Novotel Suites Calais Coquelles Tunnel sous la Manche Hotel 4 stars

Customer review rating 4.5/5 2,234 reviews

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ALLSAFE approved hotel

Novotel Suites Calais Coquelles Tunnel sous la Manche
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • 10 minutes from the train station and ferry port to England

  • 6 minutes' walk from the Cité Europe shopping center

  • Free revitalizing session on Thursday evenings

  • Free enclosed outdoor car park

  • Labeled ALLSAFE by Bureau Veritas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique Gourmande
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
  • Snack & beverage machinePaying
Leisure and activities
  • Fitness centre
  • Beach and water sports
Business services
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service availablePaying
Information message

Hotel location

Novotel Suites Calais Coquelles Tunnel sous la Manche

Place de Cantorbery
62231
coquelles
france

Tel: +33321195000

Fax: (+33)3/21195005

Check-in from 12h00

Check out up to 12h00

  • BUS :  1 Cité Europe

  • By plane

    CALAIS MARCK At 12km / 7 miles

  • By plane

    LE TOUQUET At 60km / 37 miles

  • By plane

    LILLE LESQUIN At 110km / 68 miles

  • By boat

    P&O STENA LINE At 5km / 3 miles

  • By boat

    SEAFRANCE At 5km / 3 miles

  • By car

    A16 At 2km / 1 miles

  • By car

    AUTOROUTE A16 At 2km / 1 miles

  • By train

    CALAIS FRETHUN At 6km / 3 miles

  • By train

    CALAIS VILLE At 4km / 2 miles

  • By train

    GARE TGV CENTRE At 5km / 3 miles

GPS :50.936917, 1.809344

Our accommodation(s)

Hotel Transylvania 3 Family RoomNon contractual photo

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Courtyard View *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Room

Our restaurants and bars

Suites'bar

Non contractual photo

Relax alone or with family and friends in the cozy atmosphere of our bar. Enjoy a game of foosball and listen to your favorite songs on the jukebox!

Our guest reviews for
Novotel Suites Calais Coquelles Tunnel sous la Manche

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,234 reviews

tripadvisor

TripAdvisor Rating 4.0/5

999 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

difficult times

Customer review rating 4.5/5

Mp Couples - 23/11/2020 Confirmed reviews ALL

there were no problems, which given the lockdown is a positive

Dear MICHAEL P., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.
Customer review rating 4.5/5

Marta Families - 05/11/2020 Confirmed reviews ALL

The floor of the bathroom was full of water. There is not enough drainage in that shower. Also there was a leak in the toilet and the pillows are very uncomfortable.

Dear MARTA V., Thank you for taking the time to tell us about your experience at the Novotel Suites Calais Coquelles Tunnel sous la Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Further a next stay, do not hesitate to inform us of any inconvenience you could meet as we can solve the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Balle Deputy manager

Comfortable

Customer review rating 4.5/5

Anonymous Couples - 01/11/2020 Confirmed reviews ALL

All went fine. No ground floor rooms so we were upgraded. Suite was clean and comfortable.

Dear RITA J., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Good stay

Customer review rating 4.5/5

Pam Couples - 31/10/2020 Confirmed reviews ALL

Polite helpful staff . Nice rooms

Dear PAMELA A., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you once again Best regards. Cédric. Quality Manager.

Good location to the tunnel

Customer review rating 4.5/5

Ron V. Couples - 28/10/2020 Confirmed reviews ALL

We enjoyed are stay in general, room good size, hot shower, good breakfast, but lumpy bed mattress, and hard pillows, sadly this let the stay down, not having a good sleep.

Dear RONALD V., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nevertheless, we are so sorry for the trouble that you encountered with bed mattress. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

Great stay again

Customer review rating 4.5/5

Gill H. Couples - 23/10/2020 Confirmed reviews ALL

Always friendly staff and clean rooms

Dear GILL H., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Great stop over

Customer review rating 4.5/5

Angela T. Couples - 19/10/2020 Confirmed reviews ALL

The hotel staff are very friendly and the hotel is very clean. Excellent location for the Eurotunnel.

Dear T. Angela We do thank you for your comment in regards to your stay in our establishment. We are so glad to hear the fact that you fully enjoyed it. We will share your feedback with our Heartist Team. Take care. Looking forward to welcoming you in a near future. Best regards. Cédric. Quality Manager.

Just the job

Customer review rating 4.5/5

Edward F. Families - 18/10/2020 Confirmed reviews ALL

Everything went like clockwork within a tight Covid regime

Dear EDWARD F., We do thank you for your positive feedback in regards to your stay in our establishment. We do are glad to hear that you enjoyed it. We will share this with our Heartist team. Take care. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

Clean room, friendly staff, very good breakfast

Customer review rating 4.5/5

Mariana Solo - 09/10/2020 Confirmed reviews ALL

Clean room, friendly staff, very good breakfast

Dear MARIANA P., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay in Executive Suite

Customer review rating 4.5/5

Ukpienaars Families - 01/10/2020 Confirmed reviews ALL

The room is a great size for a family, with the separate toilet an added bonus. It was clean and well stocked in the fridge and with coffee selections. It seems to be the base of the police force - which meant we felt extremely secure in leaving our bikes on the back of the car in the car park. Breakfast the next morning was lovely - everything included in our package and displayed so well. When travelling through Le Shuttle - it will certainly be our base of stay in future.

Dear Madam P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie Balle Deputy manager
Customer review rating 4.5/5

Anonymous Couples - 30/09/2020 Confirmed reviews ALL

Warmly welcomed by a receptionist who could multi task, bar, room service, cleaning, very impressed

Dear RICHARD E., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I am pleased to let you know that we have fresh eggs at the breakfast buffet, so you can cook your own eggs at your convenience further a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Deputy manager

Well located for the Eurotunnel Le Shuttle

Customer review rating 4.5/5

Ileana Families - 21/09/2020 Confirmed reviews ALL

Very nice even if very brief one night stay. We felt safe in this very strange COVID-19 times with all the measures taken by the hotel. The personnel was very helpful and very nice. And leaving very early on Sunday morning to embark on one of the first trains, we were gently offered a limited unexpected take away breakfast, what a wonderful surprise at 5am! The room was very clean and welcoming as always with Novotel but even more appreciated in this conditions. Thank you.

Dear Ileana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our team and we hope to see you again very soon. Sincerely, Emilie Deputy manager

Perfect lication

Customer review rating 4.5/5

Andrea Families - 20/09/2020 Confirmed reviews ALL

Accommodation was large and extremely comfortable beds. Staff were really nice and helpful.

Dear ANDREA C., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Deputy manager

In Transit Stay

TripAdvisor rating 4.0/5

roydoig 16/09/2020 TripAdvisor review

We use this hotel three or four times a year when driving back to the UK. It is always clean, the staff are helpful and there are a lot of facilities within a short walk and the drive to Eurotunnel is minutes. A very good location for travelling.

Super

Customer review rating 4.5/5

Vincent Couples - 14/09/2020 Confirmed reviews ALL

Chambre top et personnel top top top.

Vincent, Je vous remercie pour l'avis que vous avez laissé sur nôtre hôtel. Je suis ravie que vous ayez apprécié votre séjour ainsi que l'accueil réservé par notre équipe et nous espérons vous accueillir à nouveau très bientôt! Cordialement, Emilie Adjointe de direction

Not worth the money

Customer review rating 4.5/5

Juliea Couples - 29/08/2020 Confirmed reviews ALL

Gendarmes having a party on the same floor, nice, overcharged, nice. Room starting to look tired. Water has ingressed into the doors of the bathroom. Tea and coffee facilities but only herbal teabags. For nearly 200 euros defo not worth it

Well located

Customer review rating 4.5/5

Pauline S. Families - 27/08/2020 Confirmed reviews ALL

Good stay over the night before the tunnel

Dear PAULINE S., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our Heartist team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yohann, Quality Manager.

Great location

Customer review rating 4.5/5

E. M. Couples - 27/08/2020 Confirmed reviews ALL

Lovely clean, spacious and well laid out room. Good shower. Lovely staff and very helpful. Good choice of restaurants and bars close by.

Dear ELIZABETH M., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yohann, Quality Manager.

Great location, very comfy

Customer review rating 4.5/5

S. M. Families - 26/08/2020 Confirmed reviews ALL

Stayed with my family to break up the journey from Brittany. It was lovely. The room very clean and spacious.

Dear MANNING S., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our Heartist team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yohann, Quality Manager

Great location easy drive in drive out

TripAdvisor rating 4.0/5

56lizmartin 24/08/2020 TripAdvisor review

Cliose to many eateries within walking distance. Room was big and bright with coffee making facilities. Hotel and room was very clean. Restaurant was closed because of Covid restrictions however there was some foodstuffs available close to reception and a microwave.

Dear Guest Thank you for taking the time to tell us about your stay at the Novotel Suites Calais Coquelles, and we are delighted to hear that you have enjoyed your stay with us. At Novotel Suites, we strive to provide a superior service experience for every guest and your feedback is very important to us. We assure you every time you visit us, your stay will be as enjoyable as it was this time. Looking forward to welcoming you once again.

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