Novotel Suites Calais Coquelles Tunnel sous la Manche Hotel 4 stars

Customer review rating 4.5/5 2,117 reviews

Novotel Suites Calais Coquelles Tunnel sous la Manche
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+ 21 Services
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Room 1

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Hotel extras

  • 10 minutes from the train station and ferry port to England

  • 6 minutes' walk from the Cité Europe shopping center

  • Free revitalizing session on Thursday evenings

  • Free enclosed outdoor car park

  • 24-hour fitness room and Boutique Gourmande

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Beach and water sports
Business services
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Suites Calais Coquelles Tunnel sous la Manche

Place de Cantorbery
62231
coquelles
france

Tel: +33321195000

Fax: (+33)3/21195005

Contact email

Check-in from 12h00

Check out up to 12h00

  • BUS :  1 Cité Europe

  • By plane

    CALAIS MARCK At 12km / 7 miles

  • By plane

    LE TOUQUET At 60km / 37 miles

  • By plane

    LILLE LESQUIN At 110km / 68 miles

  • By boat

    P&O STENA LINE At 5km / 3 miles

  • By boat

    SEAFRANCE At 5km / 3 miles

  • By car

    A16 At 2km / 1 miles

  • By car

    AUTOROUTE A16 At 2km / 1 miles

  • By train

    CALAIS FRETHUN At 6km / 3 miles

  • By train

    CALAIS VILLE At 4km / 2 miles

  • By train

    GARE TGV CENTRE At 5km / 3 miles

GPS :50.936917, 1.809344

Our accommodations

Superior Suite with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Suites

Our restaurants and bars

Suites'bar

Non contractual photo

Relax alone or with family and friends in the cozy atmosphere of our bar. Enjoy a game of foosball and listen to your favorite songs on the jukebox!

Our guest reviews for
Novotel Suites Calais Coquelles Tunnel sous la Manche

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,117 reviews

tripadvisor

TripAdvisor Rating 4.0/5

984 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very convenient and staff is extremely friendly

Customer review rating 4.5/5

Jta Business - 17/03/2020 Confirmed reviews ALL

Had to spend the night before getting into the Eurotunnel...great location, safe (seems that it's a place where the police force use as well!!!) so the car park is full of police cars as well...somehow feels safe! And best of all is the service...the staff is so friendly and welcoming...all of them...so helpful! Would definitely stay again.

Dear Mister T., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team and specially with Cedric our night shift this day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yohann, Community Manager,

very nice staff and good clean hotel

Customer review rating 4.5/5

Marshal Business - 07/03/2020 Confirmed reviews ALL

was very comfortable and staff were great

Dear Marshal B. We do thank you for your positive feedback in regards to your stay in our establishment. We are so pleased to hear the fact that you fully enjoyed it. We will share this with our team. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

Excellent family room, great location for Le Shuttle

Customer review rating 4.5/5

Nev Families - 25/02/2020 Confirmed reviews ALL

I booked the as a quick overnight stay and to be honest, did not have high expectations but the room was clean, spacious and welcoming, the staff extremely helpful, the beds excellent and it had a great shower. I've stayed in places five times the price and more that haven't been half as good! Very impressed!

Dear Nevil C. We do thank you for your positive feedback about your stay in our establishment. We are so pleased to hear that you were fully satisfied. We will not hesitate to share this with our team. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

OK

Customer review rating 4.5/5

Neil H. Families - 23/02/2020 Confirmed reviews ALL

The staff as ever were friendly and very good, the reasons why the stay was 'just OK' are more to do with the facilities. The hotel was cold and the heating in the bedroom didn't seem to work, or rather we couldn't get it to work. The common areas are a bit tired and probably need a refurbishment. Having the Police stay in the Novotel and next door is fantastic but I wonder if they either need to be included in one larger breakfast area or completely segregated in a room elsewhere, it is a very odd 'feeling' having them eat a '2nd class' breakfast behind where regular guests are eating, the Hotel feels disjointed as this detracts from the feeling of 'a Hotel', altogether not a particularly pleasant thing.

Dear NEIL H., Thank you for taking the time to tell us about your experience at the Novotel Suites Calais Coquelles Tunnel sous la Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Further a next stay, do not hesitate to let us know of any inconvenience you can meet in your suite as we can find an issue to solve it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Balle Deputy manager

So easy from the tunnel

Customer review rating 4.5/5

Anonymous Families - 22/02/2020 Confirmed reviews ALL

Easy check in, nice clean room, friendly staff, good secure parking, quick departure

Dear C. Helen We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Very conveniently placed for shopping.

Customer review rating 4.5/5

Mr R. H. Families - 20/02/2020 Confirmed reviews ALL

Friendly hotel with superb facilities for all people regardless of age or status.

Dear H. David, We do thank you for your positive feedback about your stay in our establishment. We are so pleased to hear that you was entire satisfied. We will not hesitate to share this with our team. This is always a pleasure to welcome you each time. Thank you for your loyalty. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

Convenient and comfortable

Customer review rating 4.5/5

Anonymous Couples - 14/02/2020 Confirmed reviews ALL

Good location for a one-night stay whilst shopping at Cite Europe. Clean and comfortable. Stayed in a Superior suite to access the kitchenette facilities which were adequate for our needs.

Dear C. Martin We thank you for your positive feedback about your stay in our establishment. We are glad to hear that you were fully satisfied. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

Great stay to break up the journey overnight

Customer review rating 4.5/5

Lesley Families - 13/02/2020 Confirmed reviews ALL

Excellent staff, room, food.

Dear Lesley J. We do thank you for your positive feedback in regards to your stay in our establishment. We are so glad to hear that your were fully satisfied. We will share this with our team. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

Good stay welcoming staff

Customer review rating 4.5/5

Wilkowon Families - 09/02/2020 Confirmed reviews ALL

Nice room. Very close to channel tunnel, shopping centre and onward routes. Very solicitous receptionist.

Dear W. Richard We do thank you for your positive feedback in regards to your stay in our establishment. We are so pleased to hear that you were fully satisfied. Thus, we will share this with our team. Looking forward to welcoming you in a near future. Best regards. Cédric. Quality Manager.

Disappointing for the money

Customer review rating 4.5/5

Kevin B. Families - 04/02/2020 Confirmed reviews ALL

Considering it’s ment to be a suite hotel i was very disappointed with what I got. There was mould on the bottom of the shower one of the doors had obviously got wet over a period of time as it has swollen and rubbing on the floor. This has been happening over a long period of time as the floor had been scratched. The room was to hot and couldn’t turn the temperature down as it seemed broken and also having paper cups for a hot drink is very poor

Dear KEVIN b., Thank you for taking the time to tell us about your experience at the Novotel Suites Calais Coquelles Tunnel sous la Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Further a next stay, feel free to contact te reception to inform us of any inconvenience you meet in the suite as we can find a solution. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Balle Deputy manager

lovely staff

Customer review rating 4.5/5

Cal Families - 04/02/2020 Confirmed reviews ALL

welcomed and given extra service by lovely staff - rooms fabulous with all we needed

Dear B. Carolyn We do thank you for your positive feedback in regards to your stay in our establishment. We are so glad to hear the fact that you were fully satisfied. We will share this with our all team. Looking forward to welcoming you in a near future. Best regards. Yohann. Quality Manager.

excellent

Customer review rating 4.5/5

M T. Couples - 20/01/2020 Confirmed reviews ALL

Pleasant staff, Clean spacious rooms.

Dear M T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie Balle Adjointe de direction

Perfect stopover and great value

Customer review rating 4.5/5

Brieze Couples - 15/01/2020 Confirmed reviews ALL

This hotel is conveniently situated very close to Cite Europe and the Tunnel itself. It is easy to get to and has plenty of free parking. The hotel is clean, comfortable, and the staff can't do enough for you. Very reasonably priced and good value.

Dear Mme A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie Balle Deputy manager

Excellent service

Customer review rating 4.5/5

David Couples - 13/01/2020 Confirmed reviews ALL

The receptionists were polite, helpful, and professional. Nothing was too much trouble, they made us feel welcome, and upgraded our room..

Dear DAVID T., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Deputy manager
Customer review rating 4.5/5

Kerry O. Families - 12/01/2020 Confirmed reviews ALL

Lovely welcoming staff and nice size rooms - very comfortable

Dear KERRY O., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

2 night stay

Customer review rating 4.5/5

Martyn I. Couples - 11/01/2020 Confirmed reviews ALL

Fine.

Monsieur I. Martyn, Nous vous remercions pour votre commentaire suite à votre séjour au sein de notre établissement. Nous sommes ravis d'apprendre que celui-ci s'est bien passé. Nous nous réjouissons de vous accueillir à nouveau. Bien cordialement, Cédric. Responsable Qualité.

Very rewarding and enjoyable.

Customer review rating 4.5/5

Mr R. H. Families - 10/01/2020 Confirmed reviews ALL

All the staff go above and beyond their call of duty in ensuring our stay at this delightful hotel is the best possible. If any problems occur or something is not quite right they are rectified immediately with zero fuss. Quite simply we are treated like royalty.

Dear H. David We do thank you for your positive feedback about your stay in our establishment as well as in regards to our team. This is a real pleasure to hear that. We will share this with all our team. We do thank you once again. Looking forward to welcoming you in a near future. Best regards. Cédric. Quality Manager.

Weekend stay

Customer review rating 4.5/5

Robert Couples - 05/01/2020 Confirmed reviews ALL

We have stayed many times at this hotel. But found the staff a little aloof this time our suite on the 2nd floor was once again very good But on the 1st day /night a lot of the police that are resident at the hotel were having some sort of party in the Hall by the lifts drinking eating and very loud thumping music. As our room was first room I the corridor. It was vibrating through the wall. We went out later for dinner. Mentioned to reception it was rather loud . On our return from dinner the amount of people had grown and it went on for another 1hr and 30 mins .. very intimidating walking to our room with these Men partying In all the years we have stayed at this Hotel have never known anything like it .

Dear Robert J., First of all, we would like to wish you a happy new year. We wish you all the best. We thank you for your feedback in regards to your stay in our establishment. We do are sorry to hear the fact that you have encountered some trouble during it. Please, accept our apologizes for this. We will do our best to save your trust once again. Please, next time, do not hesitate to indicate us any issue that you can meet. Indeed, we will take the necessary correctives to solve it. Looking forward to welcoming you in a near future. Best regards. Cédric. Quality Manager.

Very welcoming staff and clean spacious rooms

Customer review rating 4.5/5

Pav Couples - 27/12/2019 Confirmed reviews ALL

Great location close to the shopping mall and restaurants. The staff are always very polite, friendly and helpful. The rooms are very clean and spacious. Will definitely be staying here again.

Dear Pav C. We do thank you for your comments in regards to your stay in our establishment. We are so glad to hear that you fully enjoy your stay with us. We will share this with our team. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

Easy to find in useful location

Customer review rating 4.5/5

Kevin Families - 21/12/2019 Confirmed reviews ALL

Easy check in, clean room, friendly staff

Dear G. Kevin We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards. Cédric. Quality Manager.
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