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Novotel Suites Calais Coquelles Tunnel sous la Manche Hotel 4 stars

Customer review rating 4.5/5 2,432 reviews

ALLSAFE approved hotel

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Novotel Suites Calais Coquelles Tunnel sous la Manche
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+ 18 Services

Hotel extras

  • 10 minutes from the train station and ferry port to England

  • 6 minutes' walk from the Cité Europe shopping center

  • Free revitalizing session on Thursday evenings

  • Free enclosed outdoor car park

  • Labeled ALLSAFE by Bureau Veritas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Leisure and activities
  • Fitness centre
  • Beach and water sports
Business services
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available Paying

Hotel location

Novotel Suites Calais Coquelles Tunnel sous la Manche

Place de Cantorbery
62231 coquelles
france

Tel: +33321195000

Fax: (+33)3/21195005

Check-in from 12h00

Check out up to 12h00

  • BUS :  1 Cité Europe

  • By plane

    CALAIS MARCK At 12km / 7 miles

  • By plane

    LE TOUQUET At 60km / 37 miles

  • By plane

    LILLE LESQUIN At 110km / 68 miles

  • By boat

    P&O STENA LINE At 5km / 3 miles

  • By boat

    SEAFRANCE At 5km / 3 miles

  • By car

    A16 At 2km / 1 miles

  • By car

    AUTOROUTE A16 At 2km / 1 miles

  • By train

    CALAIS FRETHUN At 6km / 3 miles

  • By train

    CALAIS VILLE At 4km / 2 miles

  • By train

    GARE TGV CENTRE At 5km / 3 miles

GPS :50.936917, 1.809344

Our accommodation(s)

Our restaurants and bars

Non contractual photo

Suites'bar

Come and relax alone, with family or friends in the cozy atmosphere of our bar. Take the opportunity to play a game of foosball and listen to your favorite songs on the jukebox!

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Novotel Suites Calais Coquelles Tunnel sous la Manche

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,432 reviews

TripAdvisor Rating 4.0/5

1,008 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Exactly what we needed

Customer review rating 4.5/5

Alan Families - 08/09/2021 Confirmed reviews ALL

Great location as stop off point for eurotunnel. Stay with two young children and hotel perfect for all of us. Have used twice now and very friendly helpful staff.

Dear Alan E., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine Assistante hébergement

After a stressful day, a relaxing stay.

Customer review rating 4.5/5

Anonymous Couples - 07/09/2021 Confirmed reviews ALL

Arrived after a delayed Eurotunnel trip. The room was spacious and well equipped, the dinner and drinks were served in the adjacent Ibis which was fine. Food was very acceptable for this type of hotel. The following morning the receptionist and kitchen staff were very helpful. I would return.

Dear COLIN G., We do thank you for having give us your positive feedback in regards to your stay in our establishment. Your satisfaction in ours. We will not hesitate to share this with our team and particularly with Justine, Emilie and Charline, the women who take care of you. This is a real pleasure. Take care. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

Overnight Stay

Customer review rating 4.5/5

Roger F. S. Couples - 04/09/2021 Confirmed reviews ALL

After a long drive from S. and a channel tunnel crossing this hotel is ideal for an overnight stay before continuing our journey south through France. The roos are large, comfortable and well equipped with a tv, microwave, fridge, and dining table. There is separate bath and shower and the toilet is in another separate closet. The bed is large and comfortable with an additional sofa bed enabling you to watch tv without having to sit/lay in bed. Staff were very friendly and there is a good selection for breakfast. There’s loads of free parking and as the hotel and adjacent ones are used to accommodate the national gendarmes working in Calais the area is very secure.

Dear ROGER S. We do thank you for your positive feedback in regards to your stay in our establishment. This is a real pleasure to receive this. We will not hesitate to share this with our team. Take care. Looking forward to welcoming you in a near future. Best regards. Cédric. Quality Manager.

Excellent hotel, perfect location, great staff

Customer review rating 5.0/5

David Couples - 04/09/2021 Confirmed reviews ALL

As a gold card member I felt fully looked after all the staff that I dealt with were very helpful, professional and accommodating. My requests at the time of booking were also taken care of. The rooms are large and spacious and well equipped. My only “tip” for U.K. travellers is to make sure that you have an adapter plug as the rooms do not have USB points like many hotels. Thankfully the hotel was able to lend us one so this did not cause an issue. The hotel has a great secure car park and is ideal for the channel tunnel. We have booked again at this hotel in the future.

Dear DAVID L., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Take care. Sincerely, Cédric. Quality Manager.

Fantastic service

Customer review rating 4.5/5

Anonymous Families - 03/09/2021 Confirmed reviews ALL

Cedric ensured we had everything we needed and provided excellent service.

Dear sir F., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team and specially Cédric. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine Assistante hébergement

Enjoyable stay, excellent service

Customer review rating 4.5/5

E. W. Couples - 03/09/2021 Confirmed reviews ALL

We arrived in the afternoon to catch the ferry the following morning. Seeing as we needed a anti-Covid test to board the ferry we asked the receptionist where we would be able to find a chemist to have the test done. She was very helpful with explaining where the best place was to go and all the other questions we had concerning the area.

Dear Madame W., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team specially Zlatina. I am sure that this feedback will serve as an encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine Assistante hébergement

Amazing stay

Customer review rating 5.0/5

Engin K. Families - 01/09/2021 Confirmed reviews ALL

Everything was perfect . It took a very short time to enter the hotel. The hotel is very clean, the staff is kind and the location is very good. I recommend it to everyone

Dear Engin K. We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

A Good Night

Customer review rating 5.0/5

M A. W. Couples - 29/08/2021 Confirmed reviews ALL

A one night stop after using the Tunnel.

Dear M A W., We do thank you for your positive feedback in regards to your stay in our establishment. We do are glad to hear that you are fully satisfied about it. We will share this with our team. Your satisfaction in ours. Take care. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

Channel Tunnel location

Customer review rating 4.0/5

Tony B. Couples - 28/08/2021 Confirmed reviews ALL

I wanted a good quality hotel near to the Channel Tunnel that I could stay in the night before departure. The hotel was very near, the Superior room I chose was great, the staff were friendly and there were shops and restaurants close by.

Dear TONY B., We very much appreciate your comments regarding your stay in our establishment. This is a real pleasure to hear the fact that you are fully pleased. We will share this with our team. Your satisfaction in our satisfaction. Take care. Looking forward to welcoming you in a near future. Best regards. Cédric. Quality Manager.

A good stay

Customer review rating 4.0/5

Johnathon P. Couples - 27/08/2021 Confirmed reviews ALL

Overall it was a good stay. The staff were excellent and the room was comfortable, however, although the bed was clean, the carpets of some furniture were quite stained.

Dear JONATHAN P., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yohann, Quality Manager

Traveled 6o0 miles without a disabled access shouwer

Customer review rating 0.5/5

Edward P. Friends - 24/08/2021 Confirmed reviews ALL

I have cerebral palsy and for some reason they insisted we would be better of upstairs in a room with a very small bathroom and separate toilet. . We noticed the France border forces used most rooms.

Dear EDWARD p., Thank you for taking the time to tell us about your experience at the Novotel Suites Calais Coquelles Tunnel sous la Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I sent you an e-mail to discuss of your comments. Sincerely, Emilie Deputy manager

Fabulous staff

Customer review rating 5.0/5

H S. Couples - 24/08/2021 Confirmed reviews ALL

Our crossing back to England was delayed at the last minute due to a problem with one PCR test. Therefore we arrived at the hotel late afternoon not having pre booked a room. From the get go everybody was really professional, friendly and accommodating. A special shout out to Yohan and Pascaline who couldn't have been more helpful and kind and made what was a stressful time for us a lot more manageable. We can't thank them enough.

Dear HENRI S., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. I will share your comments with our team. Pascaline and myself are very thankful for this feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yohann, Quality Manager.

Good clean room and friendly. staff

Customer review rating 5.0/5

Gill H. Couples - 23/08/2021 Confirmed reviews ALL

We often stay at the hotel and always find the staff very welcoming. The rooms are very clean and quiet.

Dear GILL H., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Emeric and Myself are glad to see your feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yohann, Quality Manager.

Good Stay

Customer review rating 4.0/5

P. Couples - 23/08/2021 Confirmed reviews ALL

There was one problem. You require creditcard reservation. We wanted to pay by debitcard. To our surprise the receptionist has used the creditcard. We even handed him the debitcard for payment. We had a similar experience at White Hart Salisbury. There was a creditcard reservation. We paid by debitcard 30-7-2021 And the creditcard reservation now still exists. We do not like this

Dear RTG P., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yohann, Quality Manager
Customer review rating 5.0/5

Anonymous Couples - 22/08/2021 Confirmed reviews ALL

Reposante et confortable.

Madame C., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Suites Calais Coquelles Tunnel sous la Manche. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, Yohann, Quality Manager.

Good experience

TripAdvisor rating 4.0/5

Papajulietdelta 22/08/2021 TripAdvisor review

Close to Eurotunnel, with restaurants within walking distance. Pet friendly. The large room was extremely well equipped with fridge and microwave. Dinner in the adjoining Ibis was very disappointing. No EV charging points!!

Great location

Customer review rating 5.0/5

Lpalin Couples - 21/08/2021 Confirmed reviews ALL

We love your location. Close to the Eurotunnel and with an easy walk to e Cite de Europe. Lots of free secure parking. Great variety of food for breakfast. The rooms are airy and spacious with everything you would need.

Dear LOUISE P., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team, and especially Cedric who welcomed you and Nadia at the breakfast. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yohann, Quality Manager.

Great stay

Customer review rating 5.0/5

Fidelma D. Families - 16/08/2021 Confirmed reviews ALL

We were late arriving, only checking in at 07.00, we were given an extension to our check out, has a wonderful breakfast and complimentary drinks on departure, the staff couldn’t have been more helpful. Strongly recommend it.

Dear FIDELMA D., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Perfect location for the tunnel

Customer review rating 4.0/5

Bridget Families - 11/08/2021 Confirmed reviews ALL

Very convenient little kitchen in the room

Dear RICHARD J., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. We took account your comment about the check out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yohann, Quality Manager.

Very nice hotel next to eurotunnel

Customer review rating 5.0/5

Paul Families - 06/08/2021 Confirmed reviews ALL

Great welcoming me and clean

Dear PAUL H., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our Heartist Team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yohann, Quality Manager.

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