Novotel Suites Paris Velizy 4 gwiazdki

Miła obsługa Dobra lokalizacja

Not what we expected. Booked as a family of 5, two identical rooms. I emailed the hotel in April to ask for room next to or near to each other. Arrived 9pm on Saturday evening after 3 long days at Disney, we were greeted by a stressed and flustered receptionist/porter. He gave us two room keys, 1 for a room on 3rd floor and other for a room on the 8th floor. He explained there were no other options and we wouldn’t be able to get a refund if we tried to find somewhere else to stay. We paid over £500 for 3 nights so had no choice but to stay. Second night they managed to get us two rooms on the third floor near to each other. First impressions of the hotel weren’t great, outside area untidy and nothing like hotel photos. Flooring in the reception and ground floor corridor were dirty. The breakfast isn’t great, scrambled egg, sausage, baguette, jam, cereal, cheese, ham and fruit. The scrambled egg was kept warm in silver food container and you had to scrap skin off top to get egg. Bottle water, coffee proved in rooms. Shower gel., hand wash dispenser empty but housekeeping gave us small bottles to use. Housekeeping good, made beds etc daily. There are lots of marks on the carpets, damage to skirting board and doors which looks like leak from the bathroom. A few plug sockets were hanging off the wall in the corridors. The hotel is a short distance to the tram line so easy access to Central Paris. There aren’t any local restaurants so you would need to travel. Rodrigo the day member of staff was excellent and helped us sort out the room problem. We wouldn’t recommend the hotel for families.

We paid around £70 room only for this hotel on the outskirts of Paris, reachable by tram and then either RER or Metro. The room was excellently appointed with a fridge, microwave and sink, the bed was extremely comfortable and the bathroom was clean and had a great shower. Free parking right outside or in their garage below. Only slight drawback was 18 euros for a continental breakfast, way too much, even near Paris

It was a bad check-in experience - there was a long higher up step near the entrance of the hotel, I tripped over while carrying my suitcase and hurt both my palms and knees. The staff at the reception did nothing. When we asked if there was any first aid box, the answer was no! There was no pedestrian path to walk out to the street, we needed to be extra careful walking alongside the passing cars. The room was quite spacious and grand, I loved the bathroom design and the tea was very nice, though they did keep forgetting the chocolate biscuits and the fact that only one bottle of complimentary water per stay (we stayed 4 nights) also disappointed us. Overall not a bad hotel, but we would not stay there again.

stayed 10 days in september2021. Room are clean and well equipped. no cutlery but front desk provided some on request. No housekeeping at this time due to covid. parking garage is tight but more than adequate outside parking was better. Front desk is very welcoming and helpful. Essentially walked everywhere and only drove to tourist areas. For the city it was better to take an uber than driving in as parking and traffic are a hassle