Novotel Suites Paris Velizy 4 stars

Dear sir or madam, I'm really unhappy with my stay in the hotel, because from the first day I check in, the room is always full with noise and hard fall asleep. I report this to reception for many times, but nobody really take care of it. If you want, I can provide the noice record to you. If possible, I hope I can get some money refund. Best Regards zhiqiang

Stay 3 nights during May 2023 Bank Holiday, Room 512. Family suite. We drove from the UK, London. It's one of the worst stay I've had with my family of 4 in Paris. Please avoid at all costs! Not 4 star and very dated interior. 1. Asked for an additional bed to be added as the small sofa was not even able to fit a 7 year old child properly. The request was ignored 3 times. It was on the booking as well as asked reception already upon arrival and in the morning. We had to drag the sofa bed from next door, another family who's also staying here with us to fit our family of 4 needs. Sofa Bed also had sharp metal edges, NOT Suitable for kids at all! 2. Room is dated with water ingress, wet floors spilling after showering due to rubbish shower door panels. This is a cause for health and safety as kids can trip over the water on floor. 3. House keeping is terrible! No vacuuming of the floors, bed were half made. Stained bed sheets were not changed. Dirty cloth was left outside out door, most likely they forgot to clean properly and left in abrupt. 4. Layers of dust in the room was disgusting, everytime you can see dust floating about everywhere. Only positive thing was the closeness to westfiled that was about it. 5. Parking was also not manged well, full of cars parking like idiots taking up more than 2 spaces and management does not care. 6. Missing towel for family of 4 daily, only 2 or 3 were given most of the times. 7. DUVET is horrible to use, hard and grubby, with pillows which are not even on par with any standards. Communal cleanliness is ZERO. Had dirty cups by thr bin area not being cleared up by housekeeping.even after a day! Overall, it's been a rubbish experience. Please avoid!!!

Not the quality I was expecting.... the breakfast, how to say, only industrial food... orange juice industrial, scrambled eggs industrial... for a country known for the gastronomy, it's just a shame.

Everything was well organized. Need more hot vegetarian and vegan breakfast options alongside the current fare to cater to varied dietary preferences and to promote sustainability.

Clean and comfotable. Nice and very helpful staff. Breakfest was delicious - rich choice of products, jogurts, flakes, fruits, various cheeses, ham, sausages, bacon, scrambled eggs, waffles, croissants, muffins and all kinds of toppings.