ibis Calais Tunnel sous la Manche Hotel 3 stars

Customer review rating 4.5/5 6,845 reviews

ALLSAFE approved hotel

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ibis Calais Tunnel sous la Manche
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+ 15 Services

Hotel extras

  • Free enclosed outdoor car park

  • 5 minutes from the Channel Tunnel

  • 10 minutes from Calais-Fréthun TGV/Eurostar train station

  • 15 minutes from the Port of Calais for your channel crossings or cruises

  • Close to the Cité Europe shopping center and the Channel Outlet Store

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)
  • Web corner
  • Copy/print service available
Information message

Hotel location

ibis Calais Tunnel sous la Manche

Place de Cantorbery
62231 coquelles
france

Tel: +33321463700

Fax: (+33)3/21463709

Check-in from 12h00

Check out up to 12h00

  • Gare SNCF COQUELLES :  7 CANTORBERY

  • By plane

    CALAIS MARCK At 12km / 7 miles

  • By plane

    LILLE LESQUIN At 120km / 74 miles

  • By boat

    PORT DE CALAIS At 7km / 4 miles

  • By car

    A26 A16 SORTIE 41 At 1km / 0 miles

  • By train

    CALAIS FRETHUN At 7km / 4 miles

  • By train

    GARE TGV EUROSTAR At 5km / 3 miles

GPS :50.937648, 1.809365

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 1 double bed + 1 extra bed equipped with the new bedding

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with double bed and twin bedsNon contractual photo

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

IBIS KITCHEN RESTAURANT

Type of cuisine: French

The restaurant is currently closed, however you can enjoy snacks off our snack menu in your room.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

The Bar : a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
ibis Calais Tunnel sous la Manche

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,845 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,952 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Cold room

Customer review rating 3.0/5

Steve P. Couples - 12/02/2021 Confirmed reviews ALL

We realise there is a pandemic going on but check in wasn't all that friendly as we are used to at this hotel. The room was really cold & considering the temperature outside on that night it could have been preheated a bit. No extra covers in the room either.

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Calais Tunnel sous la Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For the next time, don't hesitate to call the reception to report any problem. We could have moved you to another room or brought you a heater or an extra blanket. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grégory RANSON Deputy manager
Customer review rating 4.5/5

Anonymous Business - 07/02/2021 Confirmed reviews ALL

Excellent

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Grégory RANSON Deputy manager

Great staff

Customer review rating 4.0/5

Frank L. Couples - 07/01/2021 Confirmed reviews ALL

Nice clean room, staff very helpful, quick check in. Om check in the staff member told us if we wanted food to phone the order from the room, as we had no menu in the room, we returned to reception to look at the menu and waited whilst the food was warmed up, i must admit fir what you are charging the food is very disappointing, the velout had no taste whats so ever and the texture was like baby food worst ready meal i have ever had.

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Calais Tunnel sous la Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grégory RANSON Deputy manager

Comfortable, clean & warm

Customer review rating 4.0/5

Mark C. Solo - 03/01/2021 Confirmed reviews ALL

Comfortable, clean & warm with secure parking

Dear Guest, Thank you so much for this nice review about your stay at Ibis Calais Tunnel sous la Manche. We are glad that you enjoyed your stay and we hope to welcome you again soon. Best regards, Amanda, Ibis Calais Tunnel sous la Manche

Warm quiet and comfortable

Customer review rating 4.5/5

D S. Couples - 27/12/2020 Confirmed reviews ALL

A warm, comfortable, quiet room. Easy check in and out. Welcoming staff.

Dear Guest, We very much appreciate your review about your stay at Ibis Calais Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amanda, Ibis Calais Tunnel sous la Manche

Well located

Customer review rating 4.0/5

Jeremy Couples - 27/12/2020 Confirmed reviews ALL

Car park could have been more secure. Otherwise everything was perfect - really great staff.

Dear Guest, Thank you for this very good review about your stay at Ibis Calais Tunnel sous la Manche. We are glad that you enjoyed your stay and we hope to see you again very soon. Best regards, Amanda, Ibis Calais Tunnel sous la Manche

Very good location

Customer review rating 4.5/5

John Couples - 24/12/2020 Confirmed reviews ALL

The hotel is very close to the Channel tunnel and City Europe shopping centre. Secure parking. The staff are friendly and helpful and despite the restrictions caused by covid still provide a very good service.

Very handy for the tunnel

Customer review rating 5.0/5

Georgi Couples - 23/12/2020 Confirmed reviews ALL

We were very impressed with the way that the hotel was dealing with the current pandemic restrictions and conditions, and felt very safe and comfortable. The hotel is ideally placed fort the Eurotunnel, and was easy to find with plenty of parking.

Dear Guest, Thank you so much for this very nice review about your stay at Ibis Calais Tunnel sous la Manche. We are glad that you enjoyed your stay and we hope to welcome you again soon. Best regards, Amanda, Ibis Calais Tunnel sous la Manche

Comfortable stay given the sad Covid restriction s

Customer review rating 4.5/5

Sheila Couples - 22/12/2020 Confirmed reviews ALL

Overnight stop en route. Quick efficient check in, clean room. No problems at all. We like the security in this hotel as we always have a full vehicle. No problems here at all.

Dear Guest, Thank you so much for this excellent review about your stay at Ibis Calais Tunnel sous la Manche. We are glad that you enjoyed your stay and we hope to welcome you again soon. Best regards, Amanda, Ibis Calais Tunnel sous la Manche

Amazing

Customer review rating 5.0/5

Ann Couples - 21/12/2020 Confirmed reviews ALL

We arrived at about half-past midnight after a very long and delayed journey from the South of France and were absolutely delighted to find that we could enjoy hot food and a drink in our room. We stay with you quite often and are always impressed with the comfort of the bed and the general facilities but the hot meal in the middle of the night was a real bonus. We will be back (when we are allowed back into France!)

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Calais Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grégory RANSON Deputy manager

Very good under the circumstances

Customer review rating 4.5/5

Thierry D. Couples - 20/12/2020 Confirmed reviews ALL

The hotel has proper covid precautions in place so we felt perfectly safe staying there. Although the restaurant was closed we were able to get a decent hot meal from reception. The staff were as friendly and helpful as always.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Grégory RANSON Deputy manager

The hotel as always good.

Customer review rating 3.5/5

Graham L. Business - 19/12/2020 Confirmed reviews ALL

I am becoming increasingly frustrated with the parking restrictions at this hotel, in particular the amount of police vehicles that are parked and seem to never move or be used thus restricting people like myself who travel with a trailer and find it difficult to park and turn round. I understand that the police are doing an important job in trying to control illegal entry in to the UK but I cannot see the need for this amount of vehicles. It was fortunate that I arrived early and was able to with much manipulation get into the car parking spaces, had I have been later I would not have been able to park and would have to have found another hotel.

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Calais Tunnel sous la Manche. I am sorry that your experience with the car park did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grégory RANSON Deputy manager

Excellent stay

Customer review rating 5.0/5

Richard Couples - 19/12/2020 Confirmed reviews ALL

After a late arrival we were checked in speedily and with good humour and charm! Our room was good and we had all the comforts we needed. Parking was great!!!!! We left early in the morning so didn't get to try food and drink!

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Calais Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grégory RANSON Deputy manager

Good stay

Customer review rating 5.0/5

Sonyia J. Couples - 18/12/2020 Confirmed reviews ALL

Just an overnight but everything was organised well considering the circumstances; felt totally safe. Breakfast was collected from the reception and there was a limited bar /food service.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Calais Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grégory RANSON Deputy manager

Clean and comfortable

Customer review rating 4.0/5

John E. Couples - 17/12/2020 Confirmed reviews ALL

room smelled fresh and clean

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gregory RANSON Deputy manager

Very attentive reception

Customer review rating 3.0/5

William J. Couples - 17/12/2020 Confirmed reviews ALL

The excellent attitude of the person at reception us to helped quickly settle in. Arrival at night in rain, the parking could be better signposted and access to the hotel is very unclear and not signposted also. The large steel gates between parking and hotel reception require knowledge of where the gate release is located. Again badly signposted, could be VERY MUCH clearer

Dear Guest, Thank you for taking the time to share your feedback. I'm sorry about the parking signage, we will make sure it is better marked to make your life easier. We hope to welcome you back to our hotel very soon! Sincerely, Grégory RANSON Deputy manager

Good stay

Customer review rating 4.0/5

Andrew Business - 14/12/2020 Confirmed reviews ALL

My favourite hotel in the Calais area.

Dear Guest, Thank you for taking the time to share your feedback. The keys are new operational which is better for the guest and for the staff :-) We hope to welcome you back to our hotel very soon! Sincerely, Grégory RANSON Deputy manager

Safe hotel

Customer review rating 5.0/5

Pat Couples - 12/12/2020 Confirmed reviews ALL

Really good measures in place to make the hotel Covid safe. On the night we stayed the computer had gone down and they were unable to produce keys for the rooms. This was no problem at as the staff went out of their way to ensure that someone was available with master key to let us in. This must have been very stressful for them but they did not show it and were incredibly friendly and helpful. The restaurant was obviously closed but we had a snack from the menu and drink which we had in our room and also a good continental breakfast again in our room. Overall a great stay despite the restrictions of Covid and the computer problem.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Calais Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services (The computer used to make the keys was repaired last Monday). Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grégory RANSON Deputy manager

Always welcoming and helpful

Customer review rating 4.5/5

Sheila M. Solo - 09/12/2020 Confirmed reviews ALL

I enjoy staying at my favourite Ibis at Coquelles as the staff are always cheerful and helpful.I always like meeting staff I know and I am most impressed that they remember me.That is lovely.With the difficulties with COVID the hotel exceeded itself with standards of hygiene throughout.They should be congratulated for their hard work.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Calais Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grégory RANSON Deputy manager

Safe, comfortable and clean.

Customer review rating 5.0/5

S. D. Couples - 03/12/2020 Confirmed reviews ALL

Good location for the channel tunnel. Driving to it was a bit worrying, not obvious how to get there. Coffee available in the morning. Clean comfortable room.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Grégory RANSON Deputy manager

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