ibis Darmstadt City Hotel 2 stars

Customer review rating 4.1/5 469 reviews
ibis Darmstadt City
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+ 14 Services
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Hotel extras

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  • Advantage 2

  • Advantage 3

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  • Advantage 5

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • Self service business centre

Hotel location

ibis Darmstadt City

Fidelis Hospitality GmbH
Ibis Darmstadt City
Kasinostraße 6
64293
darmstadt
germany

Tel: +49615139700

Fax: (+49)6151/3970123

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS :   K59/K62 RHEIN-NECKARSTR

  • BUS K59, K62 :   BUS K59, K62 RHEIN-NECKARSTR

  • S3, S4 :   S3, S4 DA-HAUPTBAHNHOF

  • TRAM 1,6,7,8,3,9 :   TRAM 1,6,7,8,3,9 RHEIN-NECKARSTR

  • STRASSENBAHN (TRAM) :   1/6/7/8/3/9 RHEIN-NECKARSTR

  • By plane

    FRANKFURT AIRPORT At 26km / 16.16 miles

  • By car

    A5-A672-DARMSTADT STADTMITTE At 4km / 2.49 miles

  • By train

    RAILWAY STATION/HBF DARMSTADT At 1km / 0.62 miles

GPS :49.872996, 8.643653

Our accommodations

All rooms are soundproofed and have air conditioning and extra comfortable ibis Sweet Beds, free wi-fi, flat-screen TV and desk.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

The newly designed bar/lounge offers a modern atmosphere where you can relax with a refreshing drink, coffee or light snack at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Darmstadt City

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

469 reviews

tripadvisor

TripAdvisor Rating 3.5/5

380 reviews

One of the best ibis experiences in Germany

Customer review rating 4.1/5

Gerhard Business - 20/12/2019 Confirmed reviews ALL

Everything from arrival to departure was perfect, a very attentive and warm service

Merhaba Erol, thank you so much for your review. Hope to see you soon in Darmstadt Kind regards Silvia Barthel & Team
Customer review rating 4.1/5

Anonymous Business - 12/12/2019 Confirmed reviews ALL

Very good

Dear ZULKHAIR M., We very much appreciate your comments regarding your stay at the ibis Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel

Parking Garage is a disgrace and absolutely not acceptable

Customer review rating 4.1/5

A.h. Business - 11/11/2019 Confirmed reviews ALL

The parking garage is extremely tight in every dimension. Entering the garage is hazardous already, being much narrower than standard, very tight, bad to see curve, and hard to maneuver. You can see scratches from damaged vehicles everywhere. The spots themselves are with platforms which are height-limited (who knows the height of their car???). The platforms are too narrow for today's cars. Since the entire garage is filthy dirty, you soil your clothing trying to get in or out of your car. You hit your head on the top platform. There are dangerous drops where you can break an ankle or your leg. These platforms should not be free for public, only for trained users. Exiting the garage is not possible without back-and-forth maneuvers, since the curve is too tight and cannot be properly seen. A really, really poor experience. I will certainly never come to IBIS in Darmstadt again, just because of the garage. I will discourage anyone from choosing this hotel to avoid disappointment.

Dear AXEL H., Thank you for taking the time to tell us about your experience at the ibis Darmstadt City. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Unfortunately we can not change at the underground car park. We are very sorry. We are looking forward to welcoming you again at Ibis. Please do not hesitate to contact me during your next visit. Sincerely, Silvia Barthel & Team

good hotel and good service very good location in Darmstadt

Customer review rating 4.1/5

Anonymous Business - 18/10/2019 Confirmed reviews ALL

service was good. Room was a little bit awkward because it was a barrier free room. Strange that the light switch for the bathroom is at the wrong side of the door.

Dear MICHAEL J., We very much appreciate your comments regarding your stay at the ibis Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel

good

Customer review rating 4.1/5

Andres S. Business - 17/10/2019 Confirmed reviews ALL

staff was nice!

Dear LARRAIN S., We very much appreciate your comments regarding your stay at the ibis Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel & Team

Super friendly staff and once all was managed, really comfortable.

Customer review rating 4.1/5

R. I. B. Solo - 14/10/2019 Confirmed reviews ALL

First of all, the staff is very friendly and do their very best to help you make your stay comfortable!!! I arrived late at night around 22.00hrs. I found the reception desk empty and shouted softly a few hello's? Turned out the night manager was helping out another guest somewhere in the hotel. I was a bit annoyed by the wait, but he was so friendly once it was my turn, that I let it go. Then I got the handicapped room. It was really nice to find out they have one, but when on your own, that room with a bathroom that is as wide as the room itself and a bed in front of the closet and only a power output in the bathroom and by the single bed in front of the window and no desk wasn't really a treat. It is a very sterile room. Nothing comfortable about it and when I switched on the tele to have some distraction all 40+ channels where in German where I just wanted something else. I was too tired to go back to the reception. But decided later on I would ask the next morning if it would be possible to switch as I really wasn't comfortable in this room. Also I needed a desk to change my antibiotics pump that I was attached to that weekend, and in this room it would mean sitting on the floor with my equipment on the bed. Not really a good idea. Then there was music heard when I arrived. Not too relaxed but I expected it to go away in a few hours. It was a Saturday night so people in other rooms might want to go out or something and have their music on. But then it was still on at 12.45am. I called the night manager and he told me he was going to have a look. After about half an hour I called again and he told me he couldn't locate the source of the music. He came up to my room try to find out, but in the end gave me another room on the other side of the hotel as it was really hard to locate the sound. The change solved all my problems at once. The breakfast buffet was good, lots of variety and fresh. Hotel is only two or three stops or a 15 min walk from the central station and close to many public transport lines. And the staff kept my medication in the fridge and gave it back to me when needed, which was necessary but also really nice.

Dear RUCHAMA IMANA B., We very much appreciate your comments regarding your stay at the ibis Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel

o.k.

Customer review rating 4.1/5

Anonymous Business - 09/10/2019 Confirmed reviews ALL

nothing to complain

Lieber Herr M., ganz herzlichen Dank für Ihre Bewertung. Schön, dass es Ihnen bei uns gefallen hat. Wir freuen uns auf Ihren nächsten Besuch. Bis hoffentlich ganz bald in DA! Viele Grüße sendet Ihnen Silvia Barthel & Ihr Team vom Ibis Darmstadt

Average hotel in downtown area

Customer review rating 4.1/5

C. C. Business - 29/09/2019 Confirmed reviews ALL

My first experience was the difficulty in parking my car. The room was very basic with a small unitized bathroom. I had difficulty sleeping because the air conditioning did not work. The outside temp. was in the low 20°’s C ( 70°’s F), but running the a/c only warmed up the room, so I had to open the window and use a fan (supplied by hotel staff). Traffic was noisy most of the night and early morning along with the fan, which made it difficult to fall asleep. When I tried to watch the small TV, the max volume setting was 17, which was barely loud enough to hear in a silent room. With the open window and fan running, it was impossible to understand the TV. The hotel staff said that the “Hausmeister” (maintenance man) was on vacation, so nothing could be done about the a/c and there were no open rooms for me to move to. The room itself was acceptable for the price, but I was very disappointed by bathroom and a/c situation. The temperature would have been unbearable in the summer.

Dear CALVIN C., Thank you for taking the time to tell us about your experience at the ibis Darmstadt City. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Ibis. Please do not hesitate to contact me during your next visit. Sincerely, Silvia Barthel

Overall a good stay

Customer review rating 4.1/5

T. Business - 10/09/2019 Confirmed reviews ALL

I waited for about 10 minutes to check in even though there were 5 members of staff at the desk and no other guest. Comfortable bed and quiet room but cleaners still opened my door in the morning with the “do not disturb” sign hanging outside.

Dear ELLEN T., We very much appreciate your comments regarding your stay at the ibis Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel Hoteldirektorin

Clean and basic needs

TripAdvisor rating 3.5/5

GAPA81 Solo travel - 08/08/2019 TripAdvisor review

I had checked in online but it took me 30 minutes to get my room key. The front desk was not competent. A very bad first impression. The room was clean and the price was reasonable. The parking was only Euro 5.00 per day. I only had breakfast once and it was good.

Dear Guest, thank you for taking the time to review your stay with us. We're more than happy to read that you mostly enjoyed it and want to apologize for your long wait to check-in. Since you mentioned the first impressions, we do hope to be able to welcome you once again as our guest in Darmstadt. Kind regards, ibis Darmstadt City team

All like expected

Customer review rating 4.1/5

Anonymous Families - 20/07/2019 Confirmed reviews ALL

It was all like expected for ahotel in this price range.

Lieber Herr W., herzlichen Dank für Ihre gute Bewertung und die kritischen Anmerkungen. Bezüglich des Kinderbetts arbeiten wir an einer technischen Lösung, sodass Sie mit einem Kind ein Zimmer mit Extra Bett buchen können. Bei zwei Kindern benötigen wir nach wie vor 2 Zimmer, der Platz reicht einfach nicht aus und die Versicherung lässt 4 Personen in unserem Zimmer nicht zu - danke für Ihr Verstädnis. Den Hinweis zum Check In am Sonntag nehme ich auf und werde ihn mit meinem Team besprechen. Sie sollen sich gleich Willkommen fühlen und nicht nach unserem Team suchen. Bis zum nächsten Mal in Darmstadt. Mit gastfreundlichen Grüßen Sascha Dalig Leiter Operations

basic purpose of overnight stay was fulfilled

Customer review rating 4.1/5

Anonymous Business - 18/07/2019 Confirmed reviews ALL

Room looked rather dark and used over long time. Table at window (3rd bed?) difficult to use for working, no room for legs. No safe. Sleeping experience was average, don't know why it is called "new concept", to me it seemed old-fashioned. For a short stay, the room covered the necessary basics (a bed, a washroom, a window), but not much more. What I find strange is that the Ibis Budget hotel just next doors (where I stay more often) has the more modern and friendly rooms. I would have expected it the other way round.

Dear Mr U., thank you for time you have taken to inform us about your stay. Your opinion is necessary to improve our services. We will train our staff not to look like deputies any more. We would love to welcome our guests and make them feeling heartwarmed when entering the hotel. The room you were given has a third bed beneath the table and, as you explained, no leg space is available. Please let us know next time, so we can give you a room, where your are able to work in and sit more comfortable. I hope to welcome you again and let you experience a well service. Yours sincerely, Sascha Dalig Head of Operations

Nice and spacious room - no plugs near the bed, and the staff was smiling in astonishment when I had to pay a thee with the credit card

Customer review rating 4.1/5

Stefania Business - 18/07/2019 Confirmed reviews ALL

The room was big nice and clean, the shower was warm and big. Bed was very comfortable. What did surpise me were 1) No plugs near the bedside table to charge the phone -- way better, a plug with a usb port 2) The staff was laughing in astonishment when I wanted to pay a camomille (2.5 euros) with the credit card and kept repeating "Paying a camomille with a credit card....unbelievable". After a while I told the lady that in many other european countries it totally acceptable and nobody will make a fuss about it, but from where we both came, still it's considered as quirckness/drama/luxury/like shooting to a fly with a cannon. For the rest, all perfect. and even more so, when I checked out and I forgot the recepit in my room hotel and request not to destroy it/send it scanned via email. The lady of the morning issued a new receipt and in no time sent it at my email address. Very appreciated.

Dear Ms P., thank you very much for the time you have taken to inform us about your stay and your good rating. It is always nice to receive so valuable feedback. When we are going to plan a renovation, you can be sure, we will look after the plugs besides the bed. I can imagine your feelings while paying the tea with the card and deeply apologize for it. We did some major changes to this case and now you are able and welcome to pay any amount, not only by card but also with Apple- and Googlepay. In Germany you will still find rules as "Paying with card starts from 10 EUR" not imaginable in other countries around Europe. We try to cross this border within our hotels. Yours sincerely. Sascha Dalig Head of Operations

A bit above average

Customer review rating 4.1/5

Mikhail Business - 15/07/2019 Confirmed reviews ALL

Everything is fine except that know breakfasts are printed as breakfasts in the bill, not as a business package. Considering that my company pays for everything except breakfasts I will choose another hotel to stay in my limits.

Dear Mr Z., thank you for the nice score and the feedback. I checked with my front office team and ca ensure you, we can print a business package package as we did in the past. Please let us know and refer to my answer. Yours sincerely, Sascha Dalig Head of Operations

Good place to stay

Customer review rating 4.1/5

Frequent T. Business - 14/07/2019 Confirmed reviews ALL

Well located halfway between train station and Luisenplatz city center. About 10 minute safe walk in each direction.

Dear James, thank you very much for your feedback. It is good to see you took advantage of our location within Darmstadt. Your feedback regarding the breakfast - which was included in your booked rate - is taken. As we do run a standardized product we will see how much the regulations can be streched to improve the service, but be sure we will do some changes within the variete of products. With best regards, Sascha Dalig Head of Operations

Very good

Customer review rating 4.1/5

Anonymous Business - 29/06/2019 Confirmed reviews ALL

Everything was good

Dear Mr Russo, thank you for reviweing you stay at our hotel. We're more than happy to read that you enjoyed staying with us. Kind regards ibis Darmstadt City team

Good value for money

Customer review rating 4.1/5

Mike Business - 20/06/2019 Confirmed reviews ALL

Good location of the hotel, nice room and optimal selection for breakfast.

Dear Michal, thank you very much for your score! It was a pleasure to have you as our guest. Kind regards, Sascha Dalig Leiter Operations

Convenient

Customer review rating 4.1/5

Alan Friends - 10/06/2019 Confirmed reviews ALL

Very convenient as very close to town centre. The rooms require a plug socket near to the bed in order to charge mobile phones over night.

Our reservation was cancelled.

Customer review rating 4.1/5

Daniil Business - 08/06/2019 Confirmed reviews ALL

Wу arrive on next morning after a reservation day due to flight cancellation. And we're told on reception that our reservation was cancelled despite our college come to an Hotel last evening and warn reception desk about this case. HE'was answered that mark will be made and there should be no problems.

Nice experience

Customer review rating 4.1/5

Anonymous Solo - 20/05/2019 Confirmed reviews ALL

Warm welcome, friendly staff, clean room as wished with a view. Perfect for a one night stay.

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