ibis Darmstadt City Hotel 2 stars

The parking garage is extremely tight in every dimension. Entering the garage is hazardous already, being much narrower than standard, very tight, bad to see curve, and hard to maneuver. You can see scratches from damaged vehicles everywhere. The spots themselves are with platforms which are height-limited (who knows the height of their car???). The platforms are too narrow for today's cars. Since the entire garage is filthy dirty, you soil your clothing trying to get in or out of your car. You hit your head on the top platform. There are dangerous drops where you can break an ankle or your leg. These platforms should not be free for public, only for trained users. Exiting the garage is not possible without back-and-forth maneuvers, since the curve is too tight and cannot be properly seen. A really, really poor experience. I will certainly never come to IBIS in Darmstadt again, just because of the garage. I will discourage anyone from choosing this hotel to avoid disappointment.

service was good. Room was a little bit awkward because it was a barrier free room. Strange that the light switch for the bathroom is at the wrong side of the door.

staff was nice!

First of all, the staff is very friendly and do their very best to help you make your stay comfortable!!! I arrived late at night around 22.00hrs. I found the reception desk empty and shouted softly a few hello's? Turned out the night manager was helping out another guest somewhere in the hotel. I was a bit annoyed by the wait, but he was so friendly once it was my turn, that I let it go. Then I got the handicapped room. It was really nice to find out they have one, but when on your own, that room with a bathroom that is as wide as the room itself and a bed in front of the closet and only a power output in the bathroom and by the single bed in front of the window and no desk wasn't really a treat. It is a very sterile room. Nothing comfortable about it and when I switched on the tele to have some distraction all 40+ channels where in German where I just wanted something else. I was too tired to go back to the reception. But decided later on I would ask the next morning if it would be possible to switch as I really wasn't comfortable in this room. Also I needed a desk to change my antibiotics pump that I was attached to that weekend, and in this room it would mean sitting on the floor with my equipment on the bed. Not really a good idea. Then there was music heard when I arrived. Not too relaxed but I expected it to go away in a few hours. It was a Saturday night so people in other rooms might want to go out or something and have their music on. But then it was still on at 12.45am. I called the night manager and he told me he was going to have a look. After about half an hour I called again and he told me he couldn't locate the source of the music. He came up to my room try to find out, but in the end gave me another room on the other side of the hotel as it was really hard to locate the sound. The change solved all my problems at once. The breakfast buffet was good, lots of variety and fresh. Hotel is only two or three stops or a 15 min walk from the central station and close to many public transport lines. And the staff kept my medication in the fridge and gave it back to me when needed, which was necessary but also really nice.

nothing to complain

My first experience was the difficulty in parking my car. The room was very basic with a small unitized bathroom. I had difficulty sleeping because the air conditioning did not work. The outside temp. was in the low 20°’s C ( 70°’s F), but running the a/c only warmed up the room, so I had to open the window and use a fan (supplied by hotel staff). Traffic was noisy most of the night and early morning along with the fan, which made it difficult to fall asleep. When I tried to watch the small TV, the max volume setting was 17, which was barely loud enough to hear in a silent room. With the open window and fan running, it was impossible to understand the TV. The hotel staff said that the “Hausmeister” (maintenance man) was on vacation, so nothing could be done about the a/c and there were no open rooms for me to move to. The room itself was acceptable for the price, but I was very disappointed by bathroom and a/c situation. The temperature would have been unbearable in the summer.

I waited for about 10 minutes to check in even though there were 5 members of staff at the desk and no other guest. Comfortable bed and quiet room but cleaners still opened my door in the morning with the “do not disturb” sign hanging outside.

I had checked in online but it took me 30 minutes to get my room key. The front desk was not competent. A very bad first impression. The room was clean and the price was reasonable. The parking was only Euro 5.00 per day. I only had breakfast once and it was good.

It was all like expected for ahotel in this price range.

Room looked rather dark and used over long time. Table at window (3rd bed?) difficult to use for working, no room for legs. No safe. Sleeping experience was average, don't know why it is called "new concept", to me it seemed old-fashioned. For a short stay, the room covered the necessary basics (a bed, a washroom, a window), but not much more. What I find strange is that the Ibis Budget hotel just next doors (where I stay more often) has the more modern and friendly rooms. I would have expected it the other way round.

Incredible high price for an budget hotel, but very fast and efficient check in compensated by an extra slow checkout done by an apprentice. The narrow garage can become a challenge if your car has a wide turning circle. ..............................................................

I´m mean its IBIS. You know what you get everything is equal no matter where you are in the world. Recently they started to refurbish the hotel. Fresh painting, new room access system. Freh design in the breakfast room. One very ositive thing - this is the hotel very I have always the shortest check in time. This was consistent over the years and goes back to engaged personell.

The hotel is nicely located to the main city centre and is easily reachable via tram (#5). The hotel is a standard Ibis Hotel, is well-kept, the staff very friendly and the Internet connection more than adequate and easy to use.

Tipical Ibis hotel (structure, furnitures, colours, etc...) located inbetween the City and the Motorway. Quite easy to reach, offers all possible services (except restaurant) you may need during your trip. Friendly personnel. Clean, Comfortable, very good sleep quality.

It is a good stay for value as usual. If you want to sit in bed and lean back, the bed moves forward since it is not attached to the wall or to the ground. That has been an issue for years. You can hardly read anything in comfort in bed.