Information message

ibis Darmstadt City Hotel 2 stars

Customer review rating 4.1/5 525 reviews

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

ibis Darmstadt City
See on a map
+ 14 Services

Hotel extras

  • Location

  • Public transportation.

  • 24h reception desk

  • 24h snacks and drinks

  • Premium internet

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 Bar(s)
Business services
  • Self service business centre

Hotel location

ibis Darmstadt City

Fidelis Hospitality GmbH
Ibis Darmstadt City
Kasinostraße 6
64293 darmstadt
germany

Tel: +49615139700

Fax: (+49)6151/3970123

Check-in from 15h00

Check out up to 12h00

  • BUS :  K59/K62 RHEIN-NECKARSTR

  • BUS K59, K62 :  BUS K59, K62 RHEIN-NECKARSTR

  • S3, S4 :  S3, S4 DA-HAUPTBAHNHOF

  • TRAM 1,6,7,8,3,9 :  TRAM 1,6,7,8,3,9 RHEIN-NECKARSTR

  • STRASSENBAHN (TRAM) :  1/6/7/8/3/9 RHEIN-NECKARSTR

  • By plane

    FRANKFURT AIRPORT At 26km / 16.16 miles

  • By car

    A5-A672-DARMSTADT STADTMITTE At 4km / 2.49 miles

  • By train

    RAILWAY STATION/HBF DARMSTADT At 1km / 0.62 miles

GPS :49.872996, 8.643653

Our accommodation(s)

All rooms are soundproofed and have air conditioning and extra comfortable ibis Sweet Beds, free wi-fi, flat-screen TV and desk.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

BAR

Non contractual photo

The newly designed bar/lounge offers a modern atmosphere where you can relax with a refreshing drink, coffee or light snack at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Darmstadt City

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

525 reviews

tripadvisor

TripAdvisor Rating 3.5/5

387 reviews

Construction Site

Customer review rating 2.5/5

Anonymous Business - 05/08/2020 Confirmed reviews ALL

The room was as expected: virtually identical to any other Ibis hotel room anywhere in the world, which is a good thing. The lobby and entrance area of the hotel was a construction site, with dust flying around and workers going about their work. I find it disappointing that this was never mentioned in my reservation or in my communication with the hotel before arrival.

Dear RADU M., Thank you for taking the time to tell us about your experience at the ibis Darmstadt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silvia Barthel & Team

Very friendly people, rooms clean, good location

Customer review rating 4.0/5

Daniela Business - 29/02/2020 Confirmed reviews ALL

We had a good stay with you. We spent only the night and breakfast and for this, it was actually really great. The room was very clean. The bathroo is practical and it was quiet. The bed was comfortable and the people were very friendly at the reception. To spent more than 1 night, the room would have to be a bit bigger to feel more at ease. But for this one night, it was great. Thanks.

Dear Daniela W., We very much appreciate your comments regarding your stay at the ibis Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel & Team

Food service shortages

TripAdvisor rating 2.0/5

nivine2017 28/02/2020 TripAdvisor review

The breakfast service is very poor due to lake of people experience as all of the staff are young & the breakfast refill was very slowly & not professional & people kept reminding he staff every day wz the missing items to put

One of the best ibis experiences in Germany

Customer review rating 5.0/5

Gerhard Business - 20/12/2019 Confirmed reviews ALL

Everything from arrival to departure was perfect, a very attentive and warm service

Merhaba Erol, thank you so much for your review. Hope to see you soon in Darmstadt Kind regards Silvia Barthel & Team
Customer review rating 4.5/5

Anonymous Business - 12/12/2019 Confirmed reviews ALL

Very good

Dear ZULKHAIR M., We very much appreciate your comments regarding your stay at the ibis Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel

Parking Garage is a disgrace and absolutely not acceptable

Customer review rating 2.0/5

A.h. Business - 11/11/2019 Confirmed reviews ALL

The parking garage is extremely tight in every dimension. Entering the garage is hazardous already, being much narrower than standard, very tight, bad to see curve, and hard to maneuver. You can see scratches from damaged vehicles everywhere. The spots themselves are with platforms which are height-limited (who knows the height of their car???). The platforms are too narrow for today's cars. Since the entire garage is filthy dirty, you soil your clothing trying to get in or out of your car. You hit your head on the top platform. There are dangerous drops where you can break an ankle or your leg. These platforms should not be free for public, only for trained users. Exiting the garage is not possible without back-and-forth maneuvers, since the curve is too tight and cannot be properly seen. A really, really poor experience. I will certainly never come to IBIS in Darmstadt again, just because of the garage. I will discourage anyone from choosing this hotel to avoid disappointment.

Dear AXEL H., Thank you for taking the time to tell us about your experience at the ibis Darmstadt City. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Unfortunately we can not change at the underground car park. We are very sorry. We are looking forward to welcoming you again at Ibis. Please do not hesitate to contact me during your next visit. Sincerely, Silvia Barthel & Team

good hotel and good service very good location in Darmstadt

Customer review rating 3.5/5

Anonymous Business - 18/10/2019 Confirmed reviews ALL

service was good. Room was a little bit awkward because it was a barrier free room. Strange that the light switch for the bathroom is at the wrong side of the door.

Dear MICHAEL J., We very much appreciate your comments regarding your stay at the ibis Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel

good

Customer review rating 5.0/5

Andres S. Business - 17/10/2019 Confirmed reviews ALL

staff was nice!

Dear LARRAIN S., We very much appreciate your comments regarding your stay at the ibis Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel & Team

Super friendly staff and once all was managed, really comfortable.

Customer review rating 3.5/5

R. I. B. Solo - 14/10/2019 Confirmed reviews ALL

First of all, the staff is very friendly and do their very best to help you make your stay comfortable!!! I arrived late at night around 22.00hrs. I found the reception desk empty and shouted softly a few hello's? Turned out the night manager was helping out another guest somewhere in the hotel. I was a bit annoyed by the wait, but he was so friendly once it was my turn, that I let it go. Then I got the handicapped room. It was really nice to find out they have one, but when on your own, that room with a bathroom that is as wide as the room itself and a bed in front of the closet and only a power output in the bathroom and by the single bed in front of the window and no desk wasn't really a treat. It is a very sterile room. Nothing comfortable about it and when I switched on the tele to have some distraction all 40+ channels where in German where I just wanted something else. I was too tired to go back to the reception. But decided later on I would ask the next morning if it would be possible to switch as I really wasn't comfortable in this room. Also I needed a desk to change my antibiotics pump that I was attached to that weekend, and in this room it would mean sitting on the floor with my equipment on the bed. Not really a good idea. Then there was music heard when I arrived. Not too relaxed but I expected it to go away in a few hours. It was a Saturday night so people in other rooms might want to go out or something and have their music on. But then it was still on at 12.45am. I called the night manager and he told me he was going to have a look. After about half an hour I called again and he told me he couldn't locate the source of the music. He came up to my room try to find out, but in the end gave me another room on the other side of the hotel as it was really hard to locate the sound. The change solved all my problems at once. The breakfast buffet was good, lots of variety and fresh. Hotel is only two or three stops or a 15 min walk from the central station and close to many public transport lines. And the staff kept my medication in the fridge and gave it back to me when needed, which was necessary but also really nice.

Dear RUCHAMA IMANA B., We very much appreciate your comments regarding your stay at the ibis Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel

o.k.

Customer review rating 4.0/5

Anonymous Business - 09/10/2019 Confirmed reviews ALL

nothing to complain

Lieber Herr M., ganz herzlichen Dank für Ihre Bewertung. Schön, dass es Ihnen bei uns gefallen hat. Wir freuen uns auf Ihren nächsten Besuch. Bis hoffentlich ganz bald in DA! Viele Grüße sendet Ihnen Silvia Barthel & Ihr Team vom Ibis Darmstadt

Average hotel in downtown area

Customer review rating 2.0/5

C. C. Business - 29/09/2019 Confirmed reviews ALL

My first experience was the difficulty in parking my car. The room was very basic with a small unitized bathroom. I had difficulty sleeping because the air conditioning did not work. The outside temp. was in the low 20°’s C ( 70°’s F), but running the a/c only warmed up the room, so I had to open the window and use a fan (supplied by hotel staff). Traffic was noisy most of the night and early morning along with the fan, which made it difficult to fall asleep. When I tried to watch the small TV, the max volume setting was 17, which was barely loud enough to hear in a silent room. With the open window and fan running, it was impossible to understand the TV. The hotel staff said that the “Hausmeister” (maintenance man) was on vacation, so nothing could be done about the a/c and there were no open rooms for me to move to. The room itself was acceptable for the price, but I was very disappointed by bathroom and a/c situation. The temperature would have been unbearable in the summer.

Dear CALVIN C., Thank you for taking the time to tell us about your experience at the ibis Darmstadt City. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Ibis. Please do not hesitate to contact me during your next visit. Sincerely, Silvia Barthel

Overall a good stay

Customer review rating 4.0/5

T. Business - 10/09/2019 Confirmed reviews ALL

I waited for about 10 minutes to check in even though there were 5 members of staff at the desk and no other guest. Comfortable bed and quiet room but cleaners still opened my door in the morning with the “do not disturb” sign hanging outside.

Dear ELLEN T., We very much appreciate your comments regarding your stay at the ibis Darmstadt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Barthel Hoteldirektorin

Clean and basic needs

TripAdvisor rating 4.0/5

GAPA81 Solo travel - 08/08/2019 TripAdvisor review

I had checked in online but it took me 30 minutes to get my room key. The front desk was not competent. A very bad first impression. The room was clean and the price was reasonable. The parking was only Euro 5.00 per day. I only had breakfast once and it was good.

Dear Guest, thank you for taking the time to review your stay with us. We're more than happy to read that you mostly enjoyed it and want to apologize for your long wait to check-in. Since you mentioned the first impressions, we do hope to be able to welcome you once again as our guest in Darmstadt. Kind regards, ibis Darmstadt City team

All like expected

Customer review rating 4.0/5

Anonymous Families - 20/07/2019 Confirmed reviews ALL

It was all like expected for ahotel in this price range.

Lieber Herr W., herzlichen Dank für Ihre gute Bewertung und die kritischen Anmerkungen. Bezüglich des Kinderbetts arbeiten wir an einer technischen Lösung, sodass Sie mit einem Kind ein Zimmer mit Extra Bett buchen können. Bei zwei Kindern benötigen wir nach wie vor 2 Zimmer, der Platz reicht einfach nicht aus und die Versicherung lässt 4 Personen in unserem Zimmer nicht zu - danke für Ihr Verstädnis. Den Hinweis zum Check In am Sonntag nehme ich auf und werde ihn mit meinem Team besprechen. Sie sollen sich gleich Willkommen fühlen und nicht nach unserem Team suchen. Bis zum nächsten Mal in Darmstadt. Mit gastfreundlichen Grüßen Sascha Dalig Leiter Operations

basic purpose of overnight stay was fulfilled

Customer review rating 2.5/5

Anonymous Business - 18/07/2019 Confirmed reviews ALL

Room looked rather dark and used over long time. Table at window (3rd bed?) difficult to use for working, no room for legs. No safe. Sleeping experience was average, don't know why it is called "new concept", to me it seemed old-fashioned. For a short stay, the room covered the necessary basics (a bed, a washroom, a window), but not much more. What I find strange is that the Ibis Budget hotel just next doors (where I stay more often) has the more modern and friendly rooms. I would have expected it the other way round.

Dear Mr U., thank you for time you have taken to inform us about your stay. Your opinion is necessary to improve our services. We will train our staff not to look like deputies any more. We would love to welcome our guests and make them feeling heartwarmed when entering the hotel. The room you were given has a third bed beneath the table and, as you explained, no leg space is available. Please let us know next time, so we can give you a room, where your are able to work in and sit more comfortable. I hope to welcome you again and let you experience a well service. Yours sincerely, Sascha Dalig Head of Operations

Incredible high price for an budget hotel, but very fast and efficient check in

TripAdvisor rating 3.0/5

tpenning Business - 06/02/2019 TripAdvisor review

Incredible high price for an budget hotel, but very fast and efficient check in compensated by an extra slow checkout done by an apprentice. The narrow garage can become a challenge if your car has a wide turning circle. ..............................................................

Dear Guest, thank you for taking the time to review your stay at our hotel. Concerning your comment on the price, we wanted to inform you that your stay might have been around the Ambiente fair in Frankfurt - hence the elevated prices. Nevertheless we'd be more than happy to welcome you once again at our hotel in Darmstadt. Kind regards your ibis Darmstadt City team

Very mindful and friendly people at the reception

TripAdvisor rating 5.0/5

tpenning Business - 26/10/2018 TripAdvisor review

I´m mean its IBIS. You know what you get everything is equal no matter where you are in the world. Recently they started to refurbish the hotel. Fresh painting, new room access system. Freh design in the breakfast room. One very ositive thing - this is the hotel very I have always the shortest check in time. This was consistent over the years and goes back to engaged personell.

IBIS Darmstadt

TripAdvisor rating 4.0/5

PeNor Business - 29/06/2018 TripAdvisor review

The hotel is nicely located to the main city centre and is easily reachable via tram (#5). The hotel is a standard Ibis Hotel, is well-kept, the staff very friendly and the Internet connection more than adequate and easy to use.

COMFORTABLE ACCOMODATION

TripAdvisor rating 4.0/5

Nicola R Business - 06/04/2018 TripAdvisor review

Tipical Ibis hotel (structure, furnitures, colours, etc...) located inbetween the City and the Motorway. Quite easy to reach, offers all possible services (except restaurant) you may need during your trip. Friendly personnel. Clean, Comfortable, very good sleep quality.

Business trip to Frankfurt

TripAdvisor rating 4.0/5

59asim Business - 04/02/2018 TripAdvisor review

It is a good stay for value as usual. If you want to sit in bed and lean back, the bed moves forward since it is not attached to the wall or to the ground. That has been an issue for years. You can hardly read anything in comfort in bed.

Dear 59asim, thank you for your review. Your review is very important to us.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in darmstadt