ibis Hamburg Alsterring

ibis Hamburg Alsterring 2 stars

Customer review rating (ALL Rating) 4.5/5 1,090 reviews

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Hotel extras

  • 150 modern soundproofed and air-conditioned rooms

  • Free WIFI throughout the hotel

  • The innovative Sweet Bed by ibis provides increased sleeping comfort

  • Breakfast is served from 4am to 12pm

  • Direct access to the airport via S-Bahn

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Hamburg Alsterring

Pappelallee 61
22089 HAMBURG
Germany

GPS:53.568848, 10.061288

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our accommodation(s)

ibis Hamburg Alsterring offers 150 soundproofed rooms with air conditioning, innovative high-tech beds for ultimate sleeping comfort, free WIFI and TV including a variety of Sky channels.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,090 reviews

TripAdvisor Rating  4.0/5  787 reviews

Boring stay

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Hmm... Boring. Too much noise from out side and from elevator/people at elevator.

Dear KEN K., Thank you for taking the time to tell us about your experience at the ibis Hamburg Alsterring. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antje Borgmann and Team

Ok

Customer review rating 3.0/5

Ok Business - Confirmed reviews ALL

Noisy and minimum but nice people

good hotel solution in Hamburg

Customer review rating 4.5/5

Antonio Business - Confirmed reviews ALL

Great service, perfect rooms, easy to get to

Terrible invalid room

Customer review rating 2.5/5

Paul Business - Confirmed reviews ALL

I Booked a single room and I got a single room for disabled with a disabled bathroom. They did not have the politeness to tell me in advance.

Dear PAUL V., Thank you for taking the time to tell us about your experience at the ibis Hamburg Alsterring. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. But my college explain you your booking. You booked this room by yourself. Im sorry that we can gave you another room, because the the hotel was fully booked. also we have a fair in Hamburg. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antje Borgmann GM

NOT AT ALL an airport hotel

Customer review rating 1.0/5

Vitor S. Friends - Confirmed reviews ALL

As clearly detailed in my Trip Advisor review, a very useful platform management refuses to acknowledge by simply not replying to reports there, the hotel should change its name to Ibis Gross Borstel and then we wouldn't feel deceived! The fact one needs to beg call centre to be sent the evaluation form also plays against the hotel management - wasn't guests' feedback missed at all, so one knows what works and what doesn't, or doesn't management care at all?? First of all, there is no transfer to the airport, a mandatory service for any so called airport hotels. Units without one often have partnership with taxi drivers, so guests are picked up/taken FREE OF CHARGE, which is not the case of this Ibis. Aware of the lack of personell in the gastronomy field in Germany and all over, it is absurd that a so-called "airport" hotel doesn't have a functioning restaurant 4/7 and the nearest options are Burger King and the airport itself, where one walks to in 15min and takes almost 20min with public transportation! The level of noise is very high and surprisingly not from outdoors as expected, but from guests who don't know how to behave. Some guests walk around in the corridors in their underwear, that's the homely feeling they have in this Ibis! When informed, reception took no action whatsoever - don't they have the autonomy or the interest?? Given the constant noise, it's needless to say that my night was badly slept. Since I left the hotel before 5am, no breakfast was possible but the hotel refused to reimburse me the 24 euros included in the fare. I even asked whether it was possible to leave the amount as credit for a future visit, which means loyalty to the brand and unit, but also that was refused. Also, my Platinum status wasn't recognised in at any time: no special greeting or treatment, no better (quieter) room, no welcome drink, no flexibility, nothing. All in all, the stay was a disappointing one, a completely different experience to my first time there years ago and one reason I had chosen to return. Now I have more than one for neither choosing nor recommending the hotel at all! I would highly appreciate the reimbursement of the unused 24 euros and am willing to provide an IBAN for the immediate transference. Assuming managements cares at all and is willing to grant me a token of consideration with a generous attitude, that shall be accepted as well and would be, in my humble opinion, the least the unit can do towards a returning (Platinum) guest who had a terrible experience in less than 12 hours in the hotel!

Dear VITOR S., Thank you for taking the time to tell us about your experience, but I´m not quite sure, if your survey is for my hotel. All the details (Burger King, Shuttle to the Airport) sounds like it should have been for the IBIS HAMBURG AIRPORT, but we are the IBIS HAMBURG ALSTERRING. Could you please doublecheck and get back to me. Sincerely, Antje Borgmann GM

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Other web-users rate our hotel

  • 430 reviews 8.8/10 Location
  • 624 reviews 6.6/10 Room
  • 710 reviews 9.4/10 Service
  • 17 reviews 6.7/10 WiFi
  • 532 reviews 9.4/10 Breakfast
  • 293 reviews 8.1/10 Cleanliness
  • 73 reviews 7.4/10 Food

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