Novotel Berlin Mitte 4 stars

Customer review rating (ALL Rating) 4.5/5 3,000 reviews

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Description

Hotel extras

  • Located in the heart of the historic center of Berlin

  • Hotel in Berlin Mitte with excellent transport connections

  • Family-friendly hotel with children's play area

  • 4-star hotel in Berlin with fitness and sauna area

  • 6 modern conference rooms for up to 150 people

Our accommodation(s)

Hotel location

Novotel Berlin Mitte

Fischerinsel 12
10179 BERLIN
Germany

GPS:52.512978, 13.405055

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

Enjoy international dishes and fine wines in our air-conditioned restaurant with seating for up to 150 guests. Open Monday to Saturday from 12 p.m. to 10 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,000 reviews

Customer review rating 5.0/5

Francisco J. F. R. Families - Confirmed reviews ALL

Agradable

Hola F., ¡Muchas gracias por tus amables palabras! Nos alegra saber que disfrutaste de nuestra ubicación y del ambiente agradable del hotel. Siempre nos esforzamos por ofrecer una experiencia placentera a nuestros huéspedes. Esperamos poder recibirte nuevamente en el futuro para que sigas disfrutando de lo que Novotel Berlin Mitte tiene para ofrecer. Hasta pronto, Novotel Berlin Mitte

Customer review rating 2.0/5

Mohamed H. Business - Confirmed reviews ALL

The room was in backyard and didn’t really cool, the reception smell is not good. The breakfast was OK, but not good.

Hi M., Thanks for taking the time to share your thoughts. I’m sorry to hear that your experience didn’t quite meet your expectations. We strive for comfort in our rooms, and I appreciate your feedback about the temperature and the reception area scent. Your comments on breakfast are also noted, as we continuously work to improve our offerings. We hope to have the chance to welcome you back for a better stay! Best wishes, Novotel Berlin Mitte

Customer review rating 4.5/5

Fahad S. Families - Confirmed reviews ALL

Everything was good. Nothing negative

Hi F., Thank you for your kind words! We're thrilled to hear you had a comfortable stay and enjoyed our team's hospitality. It’s always our goal to provide a pleasant experience for our guests, and we’re glad we could achieve that for you. We look forward to welcoming you back to Novotel Berlin Mitte for another great visit! Best regards, Novotel Berlin Mitte

Customer review rating 1.0/5

Barbara C. Families - Confirmed reviews ALL

I was charged twice on my credit card, then they refund it right away. But the amount of the refund is C$50 less than the amount I paid.

Dear B., Thank you for sharing your experience with us. I sincerely apologize for the confusion regarding your credit card transaction. I fully understand how concerning it must be to notice a discrepancy in the refunded amount. Please allow me to reassure you that we are currently reviewing the case together with our payment provider and the issuing bank of your credit card. Nevertheless, we are carefully investigating this matter in detail. Should we identify any error, we will of course arrange the appropriate refund to your credit card without delay. Thank you again for bringing this to our attention and for your patience while we clarify the situation. If you have any further questions in the meantime, please do not hesitate to contact me directly. We truly hope to have the opportunity to welcome you again and provide you with a flawless experience. Best regards, Novotel Berlin Mitte

Customer review rating 3.5/5

Piotr G. Couples - Confirmed reviews ALL

The room was clean and comfortable, and overall the stay was pleasant. The only small issue was that one day the coffee and tea were not refilled in the room. Otherwise, everything was good.

Dear P., Thank you for sharing your feedback! I'm glad to hear you enjoyed the cleanliness and comfort of your room, and that our location suited your needs. I apologize for the oversight regarding the coffee and tea replenishment in your room; we strive for consistency in our service. Your comments are invaluable as we aim to improve. We hope to welcome you back soon for an even better experience! Best regards, Novotel Berlin Mitte

Other web-users rate our hotel

  • 1,875 reviews 9.5/10 Location
  • 1,951 reviews 6.8/10 Room
  • 1,667 reviews 8.9/10 Service
  • 42 reviews 7.2/10 WiFi
  • 1,153 reviews 8.5/10 Breakfast
  • 897 reviews 6.9/10 Cleanliness
  • 7 reviews 1.4/10 Pool

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